Discussion on WoodMart - Multipurpose WooCommerce Theme

Discussion on WoodMart - Multipurpose WooCommerce Theme

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Hi,

I wanted to register in https://xtemos.com/forums/ several times. But it shows nothing, it redirects to the same page link https://prnt.sc/vtz2da

How can I sign in to the forums page?

I can not create new topics to get support.

Hello,

Try to clear your browser cache and try to login in an incognito tab. Also, try to use other browsers to do that.

Kind Regards

Hello, I bought your theme license a few months ago, I’m very happy, I updated the theme several times (version 5.3.4) no problem with that, I installed “Easy Theme and Plugin Upgrades” great, but I notice that WPBakery Page Builder doesn’t update, I still have version 5.7. while it’s now at version 6.4.2.

In the zip, I don’t see the trace of the WPBakery plugin, am I doing something wrong? I don’t understand how to do it, can you please guide me?

for your information, today I made several attempts:

- automatic update from wordpress (Dashboard -> Appearance -> Themes) then - I downloaded the themes woodmart.zip on wordress (replaces the old version to put the new one), I downloaded the 2 plugins js-composer (zip) and revslider (zip), update ok but still no WPBakery update, I still have version 5.7. whereas it is now at version 6.4.2.

Thanks for your help :)

Hello,

You should be able to update the WPBakery page builder via Appearance -> Install plugins. If you don’t see the update button there, simply uninstall the plugin and install from scratch via Appearance -> Install plugins.

Kind Regards

Everything worked! Thank you very much! :D Greetings

Great, you are welcome!

Default SHOP page doesn’t display products, it’s blank.

1. I switched from child to parent theme
2. Removed all custom code
3. Deactivated all plugins (except woodmart plugins)
4. Switched PHP versions on my server (Siteground)
5. Uninstalled and installed parent and child theme.

It doesn’t work. Seems like Woodmart with Woocommerce having some issues.

WP_DEBUG (Disabled at the moment) gives me this error on front-end:

Notice: wp_add_inline_script was called incorrectly. Do not pass <script> tags to wp_add_inline_script(). Please see Debugging in WordPress for more information. (This message was added in version 4.5.0.)

6. Changed to Storefront theme, Woocommerce plugin it works and all products are showing at SHOP page like they should be.

So, is there any solution about this issue or are you familiar with it? And i don’t have “PAID” support to open support ticket on your forum.

I would appreciate it if you help me here or email.

Thanks!

Hello,

Please, disable all extra plugins and the child theme and send us your admin access via the contact form on our profile page.

Regards

Hi. I purchased the woodmark and I have some errors ocurring on theme. I need support, but when I try register my email and license code I receive the information that code is already used by other email and if I try login or get the lost password using my emails I receive the information that user does not exist. How can I get support?

Hi. Can you give the contact form link, please?

Sure, you can find the contact form here https://themeforest.net/user/xtemos

Thank you. I sent now the license code.

Hi, Just bought the theme and imported demo but wp bakery is not allowing to make any change to the website. It does not reflect. Can you check please ? When we make changes in wp bakery it redirects to 404 page. Its urgent.

Hello,

We have answered your question on our support forum.

Kind Regards

I changed the “Browse Categories” menu icons but it made with menu extra padding or margin automatically so how can I fix it? Please check the screenshot: https://prnt.sc/vtbfwa

Please urgently reply.

Please, post your support-related questions on the forum. They will be managed by our staff asap.

I waiting for a reply to my topic. Still, no one answers my topic.

We have answered your questions. We reply to all requests in queue order.

Hi, I have a problem!

1. I wanted to install a demo for elementor. But it shows only some parts of the header section. I also active elementor and elementor pro before installing the demo.

2. I cannot register for support on https://xtemos.com/forums

Hi,

Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If you have problems with login, please, send us a message via the contact form on our profile page and send us a screenshot of the error that you get when trying to login.

Regards

hi i have purchased theme but its not working http://infosyswebsolutions.co.in/projects/chathamtest/

Hi,

Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/

Regards

Please, create a topic on our support forum. We provide technical support via forum only. And don’t post your passwords here since the comments section is public and anyone can see it.

Please when i change the logo and try to save header builder, i get an infinite loading icon

Hello,

Please, disable all external plugins and send us your admin access via the contact form on our profile page.

Kind Regards

Is theme can play video on shop Page. pl check this plugin “http://preview.codecanyon.net/item/woocommerce-product-featured-video-plugin/full_screen_preview/25882622?_ga=2.218328857.1461339093.1600902630-738155721.1597361489”

Hello,

Our theme has a built-in option for product video and you can see how it works here https://woodmart.xtemos.com/shop/lighting/scelerisque-lacus/

Kind Regards

Hey,

I’m Riaj Ahmed. My ThemeForest id is riajahmedras.

I’ve purchased WoodMart – Responsive WooCommerce WordPress Theme from themeforest.net with regular license.

I was a new buyer from themeforest. I was also new to use a theme buying from themeforest. I didn’t know that I could use the license only for two times.

I used the license only for https://e-deal.com.bd. more than two times. I did that from my illiteracy. I did not able to install a demo for elementor use. For this I reset the site and give the license more than 2 time on my same domain. I assured you that I haven’t use more than one domain (e-deal.com.bd).

Now, It shaws that “You have activated your purchase code more than 3 times. You are allowed to do this for two domain only. Check all your activations on our website in your account section. You are able to deactivate some domains there.”

It will be very bad news for me if I can not active my purchased theme on my domain (e-deal.com.bd).

I can give you all my evidence. You can check. I think all the records are on store!

“WoodMart – Responsive WooCommerce WordPress Theme (Regular License) Invoice: IVIP41038979”

“WoodMart – Responsive WooCommerce WordPress Theme (6 months included support) Invoice: IVIP41038979”

“Buyer Fee for WoodMart – Responsive WooCommerce WordPress Theme Invoice: IVBF40760606”

Please give me your kind support. What can I do now to active my theme on by domain?

Hello,

We have reset your purchase code. Please, try to activate the theme now.

Kind Regards

Thanks a lot.

When can you support: “Elementor CSS Generator” . Too many css files.

Hello, Kind Regards. Elementor CSS Generator update version 5.5 ? thank

Hello,

We don’t have a CSS generator for Elementor.

I hope it will be later in the next update. I have switched to “Elementor” which has reduced my optimization score. Thank you

Hi I want to know if you have templates for element or and if this is possible to edit the existing templates using Elementor

Hello,

Thank you for your question. All our pages and demo versions that you can see on our demo are part of our theme dummy content and you can edit them with Elementor.

Kind Regards

is it possible to make a website like this by using Woodmart theme? https://merkandi.com/products/protection-mask-in-tpe-u-with-filter/394825

Hello,

Thank you for contacting us.

Our theme looks different and we are not sure that you can build exactly the same website with WoodMart without additional code customization.

Kind Regards

can I add contact seller button in product page?

There is no such feature by default. But you can easily create a custom contact form with Contact Form 7 plugin and place it on the product page.

Is there a method to install the Grocery version without the demo data etc? I am trying to add this to an existing website and it is messing up the existing data etc.

Hello,

If you will not use our dummy content import then you will need to configure the theme manually including header, footer, colors, and typography. Sorry, but there are no other ways to do that.

Kind Regards

I missed these 2 step while updating from 4x to 5

2. Turn off all optimizations and cache plugins. Temporarily disable CDN if applied. 3. Switch to parent theme if you are running a child theme.

Will that be an issue?

Hello,

If you don’t have cache and CDN on your website then you will not have any problems.

Kind Regards

trying to update, getting this error
Update failed: Download failed. cURL error 18: transfer closed with 8896292 bytes remaining to read

Hello,

Thank you for contacting us. It was a technical problem with our server and it has been fixed. Now you should be able to update the theme. Please, check from your side and contact us if have any issues.

Kind Regards

URGENT There is a bug with your documentation. I can’t access it anymore. I try to login and keep reloading the login page. I purchased 10 days ago. Can you please fix asap?

Hello,

Thank you for contacting us. It was a technical problem with our server and it has been fixed. Now you should be able to access our website. Please, check from your side and contact us if have any issues.

Kind Regards

How to update child theme? Is it necessary to update child theme while updating the main theme?

Hello,

The child theme is created for your custom code and we never update it to not override your changes.

Kind Regards

If we want to convert our existing site from wpbacker to elementor, do we need to create all the pages manually from scratch, including cart, checkout, my account, shop.. ?

Hello,

Yes, most of the pages should be created from scratch since there is no automatic transfer from WPBakery to Elementor. Cart, checkout, and other WooCommerce pages will work well without any adjustments.

Kind Regards

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