12896 comments found.
The Theme Header is not saving. It keeps loading forever
Hello,
Try to disable mod_security on your server. It seems to block Header Builder’s “save” requests. Contact your hosting provider for help.
Kind Regards XTemos Studio
Thanks it worked
You are welcome!
Can I use these for my multiple website?
Hello,
You have to purchase one regular license per website if you are going to use it for multiple projects.
Kind Regards
is the woodmart templates library down? i can only see 2 templates
Hello,
Yes, it was a problem with our server. Please, check how it works now, and sorry for the inconvenience.
Kind Regards
I wish someday comments will be upgraded as well. One-criteria star rating is not bad, but multi-criteria star rating will be better. Also you can give a chance to editor’s rating, it can be separated from users ratings/comments section. User comments can be found useful/not useful by thumbs up/down. And maybe comments contain positives and negatives sections as well, like three textform. Imagine all those combine with multi-criteria ratings. That would be awesome. Please think about that. I used an external pro plugin for that, but I certainly use yours which can reduce usage.
Hello,
Thank you for your suggestion. We will consider it as a feature request for the future.
Kind Regards
If a website visitor resizes the browser window, the fullwidth menu isn’t place correctly but offscreen. Can you reproduce this?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Custom Order Number Crash on My Account / My Orders
I tried so many different combinations, why “my orders” page has crashed. After several plugin changes, I found that “Booster Pro”s custom order number cause that crash. I even tried out with different plugins which let me customize order numbers. Everytime it occured the same problem. There’s no error code, page has broke at the beginning of the my orders table. So I understood that the new update came with several default changes as well, because it worked well with the older versions. I tried to fix that error by myself, however I couldn’t find the base of my orders’s integration. It may be caused from the woo’s changes, I really couldn’t find out the root of this page. All my custom numbered orders has gone because of this conflinct. If there’s a way, someone now, please let me know.
Hello,
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Regards
Well, thank you for your reply. I tested out and now I understood that issue came from woocommerce’s update. Probably they changed something and the Booster Pro and others haven’t catch those changes. However, I couldn’t understand how this change brakes my orders table div, maybe some base shortcode changes? Anyway, Thank you. I always recommend your theme to my customers and you and your team deserve the best. Have a nice day all.
Sorry, but we don’t know what this issue is caused by.
And thank you for your kind words! 
Hello,I could not open a ticket because my support period has expired. How do I make the site appear low opacity in the background when the menu is opened like on this website at simplygreentrade.com? https://monosnap.com/file/PE0iSWt2bpIcIcMB4CiV4V81ibIBgm
Hi,
Sorry, but there is no such option in our theme by default. It may require additional code customization or extra plugin but we don’t have an instruction for this. It is out of our theme support scope.
Regards
Hi,
Pre sales question.
Can I delete Product image in Product page?
My product is degital so dont need image.
Hello,
Yes, you can hide the images section on the product page.
Kind Regards
Hi, is there anyway to RE-IMPORT the Portfolio / Project pages for Elementor. The ones that initially imported are NOT Elementor compatible?? Obviously without overwriting my current content. Thanks in advance
Hello,
Yes, if you have imported projects based on WPBakery they will not work with Elementor. Unfortunately, it is not possible to reimport the dummy content without resetting your website.
Kind Regards
Thanks. I want to reset my local host but it says “You have activated your purchase code more than 3 times. You are allowed to do this for two domain only. Check all your activations on our website in your account section. You are able to deactivate some domains there.” The link does not work and I am unable to deactivate the domains… Is there a NEW link somewhere?? Thanks
I am out of my support period but I still need to manage my Activation to switch the license code for development purposes. Something is not correct here….?
Hello,
Please, send us your purchase code via the contact form on our profile page so we can reset your purchase code. To prevent this situation, you need to deactivate the license before reinstalling your WordPress.
Kind Regards
Hi and thanks. But where is the page that I can mange this myself? I do not want to deactivate my live or developments site until I am absolutely ready. As i have a few purchase codes….
In this case, write us a list of websites where you want to keep the theme activated. Note that you are allowed to activate our theme on two websites: live and development.
Done. Message sent via your profile page. Thanks
Where can I then find the License management page that should be available to all purchasers???? Thanks
Please, check your activations now.
Hello, I don’t understand (on mobile) how the user could access the subcategories, because you only navigate between main categories. But inside there is not even an example of how the navigation would be to filter or navigate by subcategories.
Hello,
You can add as many subcategories and categories to your mobile menu as you need here https://prnt.sc/vvjkkz
Regards
Hi,
In your latest theme updates, i didn’t get a notification that the core plugin also needed an update. I keep remembering it after i update the theme and everything breaks. Is there something you can do so that the core plugin update notification appears on the WordPress updates page?
Thanks
Hello,
There should be a notification when the core plugin needs an update. Next time, contact us so we can check why it doesn’t appear so we can check.
Kind Regards
Thank you for the quick reply, if it happens again i will contact you.
Great, thank you!
Hi, is there any way to get the footer copyright year updated automatically ? Thanks
Hello,
There is no such option by default. But you can easily implement it by adding a simple code from this article https://divimundo.com/en/blog/copyright-year-wordpress-footer/
Kind Regards
Thank you
You are welcome!
Need to have another black Friday offer, Could not get the last one!
Hello,
Unfortunately, Black Friday event is only once per year
Kind Regards
Sadly, will buy another theme. Thanks 
There is deprecated code (.unload) for example in slick.js, theme.js and libraries.js also (.load) in functions.js This is a problem especially in the next version of WordPress
Hello,
Slick library has its own .unload function and it is not a problem actually `Slick.prototype.unload = function() {`. Other issues already fixed.
Kind Regards
Portfolio images: There is no theme setting to choose the SQUARE format? I would like my Portfolio image cropped to a square regardless of the original dimension, so that it looks like your Standard Portfolio demo. Please advise what I have missed….. Cheers
Hello,
Our porfolio uses WordPress standard “Large” images size and you can configure it in Dashboard -> Settings -> Media.
Kind Regards
Thanks for your reply, but it would be really helpful to add in the Elementor setting for ‘Image size’ so that we can choose a custom height or a scale of 1:1 to make the images square if required. This would auto crop the images to fit and save the need to manually crop all portfolio images into a Square.
Maybe even a Masonary or Grid setting together with the Scale setting would be really useful. Don’t you agree?
Sure, we will consider adding it in our future updates.
Hello, is theme compatible with RankMath plugin?
Hello,
Sorry, but we haven’t tested our theme with this plugin so can guarantee that it is fully compatible.
Kind Regards
Hello! Please help to solve our problem. On the mobile version of the template, when you touch the slider, nothing happens, and when you click it again, it goes to the product. In your demo, when you touch the slider, the hover opens. The problem is only with the sliders, everything works fine in the catalog. How do we fix this? Site – https://kolundrov.ru
Hello,
Sorry, but we don’t understand what do you mean. Could you please provide some screenshot from your website and describe your actions step by step?
Thank you in advance.
Just try to click on any product in the slider on our website.. like this – http://joxi.ru/Q2KwVGhvqqOR2j , The transition to the product will work only from the second click
You need to enable “Open product on click on mobile” option in Theme Settings -> Shop -> Product styles.
Thank you!
You are welcome!
Hello This theme have elementor pro ?
Hello,
Our theme is fully compatible with both Elementor and Elementor Pro. But the pro version is not included with our theme purchase.
Kind Regards
Ok Got that..WPBakery Page Builder and slider revlation included ?
Yes, both plugins are included.
Pre-purchase question: Do you plan to support beaver builder or Gutenberg any soon?
Hello,
Thank you for your questions. Gutenberg is supported by default. Currently, we don’t have plans to add other builders support.
Kind Regards
Hi has the cyber sale ended already? i had the item in the cart but then realised the sale was over. Is there a chance it will be extended?
Hello,
Yes, the sale period has been ended. Sorry, but we are not able to extend it any more.
Kind Regards
