323 comments found.
Compatible with wordpress 5.7?
Yes, it’s compatible with WP 5.7
hi , my question : this is my blog :https://www.itnery.com/blog/ <<< how can i remove “LOREM IPSUN” and replace with content from every post ?thanks alot.
Hi,
You can change those texts from the ‘Excerpt’ section of posts. Please check:- https://screencast-o-matic.com/watch/creo1sVckGg
thank you I bought a kit template from you last month, which was a mistake. I bought the ryse template and it was agreed that $ 19 would be refunded to my account. But this has not been done yet. Thank you for following up Thanks
We believe you opened a refund for Ryse template kit and we had approved refund on same day. If you haven’t received it yet please open another refund request from https://themeforest.net/refund_requests/new .
I’m getting really frustrated with the line spacing between paragraphs. I’m losing hours of time for every new or edit to a page… The line space between paragraphs keeps getting stiped out. I’ll edit one section and then the other section knackers up. I’ve looked for solutions but can’t find anything decent.
Hi,
This issue is not happening due to the theme. We need to inspect your site for this and we’ve to check how you’ve added content through elementor. Please open a support ticket directly at https://radiantthemes.zendesk.com/hc/en-us/requests/new with your site url and temporary access so that we can check this for you.
Hi, Can you make it a separate demo installing? All demo file making slow my server…and make more the faster…Otherwise this theme not friendly
Hi,
Please open a support ticket with your site url and our support team would show you how to make it fast.
I’m sure you find our demos run fast so we can help you to get your site loading fast once we see your site and analyze your setting and hosting configuration.
Almost opened a ticket 10+ days ago….someone doesn’t reply yet…Please refund me. I don’t want to pay for useless products
We always reply within same Business Day. While checking your ticket we found that you didn’t verify your email while opening your ticket. This might have caused why you didn’t receive our reply. Please check this screenshot of our ticket https://prnt.sc/10rlvgl .
Now I have manually approved your email. Your email id is ripon.axxxg@gmail.com where you should get all your replies. Please check spam box also. Please check your email and reply from it. We’re always here to help all our buyers. Certain things like mail delivery delayed because of non verification is beyond our control. I hope you’ll understand this. Our support team is active from Monday – Friday ( 11 am to 11 pm AEST).
hi , thanks for this theme , i go to setting = option panel and make changes about header , but when i want to save the changes go to page with 404 error !!!! please help me. ...thank you.
Do you mean you made changes from Theme Options -> Header section and upon saving it showed you 404 error? It shouldn’t be. Kindly open a support ticket with your site access and our support team would check this once them resume. Kindly attach screenshot of error(s).
Hi there, It requires your help, because Elementor is not loading well and I cannot do any editing.
I appreciate your help
Hi,
Please deactivate all the third-party plugins (Which were not installed at the time of installing the theme) and add below code on ‘wp-config.php’ file before ’/* That’s all, stop editing! Happy publishing. */’ and check:-
define(‘WP_MEMORY_LIMIT’, ‘512M’);
If still you’re facing the same problem, please open a support ticket directly at https://radiantthemes.zendesk.com/hc/en-us/requests/new with your site url and temporary access so that we can check this for you.
Hi, It didn’t work. Could you give me another alternative or what should I do?
Hi,
We would like to help. Kindly open a ticket from https://radiantthemes.zendesk.com/hc/en-us/requests/new with a temporary access and we’ll check the issue / suggest fix asap.
filter bar on the portfolio does not exist
Hi, did your theme safe and works perfectly with the new elementor update?
if you were referring to https://elementor.com/blog/introducing-elementor-3-1/ then I should say, the site was built using Elementor and all native function should work as is. Theme provides skeleton to the design. Rest is handled by Elementor itself. Except Radiant Elements, our theme code doesn’t interfere with Elementor functionality.
Hi, can i have custom header installed under case studies categories? (Like the option we get for page – we can use different header, short header ) Can we have the same under case studies category?
Hi,
Pages are available for main case studies and case study detail and as case study is a custom post type so common header is running for case study detail pages which is coming through ‘Theme Options > Header > General > Header Style’. Pages for case studies categories are not available, case studies categories are there to show case studies as per their category.
Your support was expired on August 26th 2020. Please extend your support to get the further support.
Hi Team,
I have raised a ticket. Please reply to my ticket. Its been 3 days now. Also there is no way to track the ticket. can’t able to track it here. https://radiantthemes.zendesk.com/hc/en-us
We replied on same day within 1 hr. Please check spam box. Our support requested your site access and hosting access so that they can check issue and get the import done for you. You can create another ticket with your site and hosting access and our team will eta the import done as soon as they resume.
Sorry, It was in spam, i missed it. Thanks for the reply. If there is a portal to track tickets means it will be great.
Hi,
We have done the demo import and have also replied to your ticket.
Yes. Thank you. Support is awesome. Keep up the good work
It’s a very problematic theme. Mobile menu, scroll to the top, the logo isn’t working well.
Hi,
We just checked your ticket and found you have quite a few changes on your own and after that you came to us for fix. We did help and you had acknowledged that things are working. For 5 months we have been giving you support so this is disheartening to see such review. We hope you can work with our support team to get your remaining issues resolved. We assure you that you import a fresh demo and you will find Mobile Menu, Scroll To Top etc all might impact will work perfectly.
If you make custom change to the theme then that might impact overall functionality. Why don’t you see our claim by installing under a test folder and see if any of these things work as advertised. This theme is being sold for 2 years now and have near to 5 star rating. All of them can’t be wrong.
Having said this, you still have 17 days remaining in support so you can still ask theme related questions. Customization and custom code rectification doesn’t fall under theme support. But our support team still tried to help and would still help if it falls under scope of support.
Hello there. I haven’t changed any code but I have to change many things in theme options like the logo. The site seems broken when I change these are. My first ticket was 12 days ago, so I haven’t been using support for 5 months. Please fix the issues. The theme isn’t stable.
Hi,
We’ve checked that logo is changing well. please check:- https://screencast-o-matic.com/watch/cYlq2m8Biv
You need to change the logo from the specific header settings as per the header style you’re using. For details, please follow our https://radiantthemes.zendesk.com/hc/en-us/articles/360042954313-How-to-upload-logo tutorial.
We have been supporting you from July – https://prnt.sc/w61vqd and would love to help you. That is not an issue at all. Your satisfaction is our success.
Mate, click that logo on the mobile phone or mobile screen.
Hi,
Logo clicking option is working well on mobile.
Hello Thank you its working now
Installation gives errors … I am on a quality hosting servers. still Does not work. really is the product working or just blank inside ?
Hi,
Yes, it’s working well. Maybe there is any specific issue on your site and we’ve to check that. we’ve replied to your ticket and asked for the access. Please provide the access to that ticket so that we can inspect this for you.
Hi. your theme compatible with the newest wordpress 5.6?
For now it’s advisable to update to 5.6 as it’s just launched and we’ll update after through test. This is the reaosn why Themeforest also doesn’t include compatibility with 5.6 for any theme.
Where can i find Advanced elements in my theme like parallex and carousel effect as it shows as only for elementor pro and is locked out in my site
Elementor Pro is a separate plugin, you need to buy Elementor Pro if you want those PRO features. To Run and what we have shown in our demo doesn’t require Elementor Pro.
Does this theme support svg version of logo?
Hi,
Yes but you’ve to make sure that your WordPress installation is able to upload svg image and you need to install https://wordpress.org/plugins/svg-support/ or https://wordpress.org/plugins/easy-svg/ plugin for that. If still you’re having any problem, please open a support ticket directly at https://radiantthemes.zendesk.com/hc/en-us/requests/new with your site url and temporary access so that we can check this for you.
How to change the color of this button https://ibb.co/ggXJ2H5 , as I have changed it via elementor but it is not changing. Thanks
Hi,
Please open a support ticket directly at https://radiantthemes.zendesk.com/hc/en-us/requests/new with your site url and temporary access so that we can check this for you. Also, provide the page link in where you have this button. This is general discussion section so please go with the ticket.
Can we edit header ten using elementor?
Hi,
Sorry, not through ‘Elementor’, Header is coming through ‘Theme Options’ and you can edit any header options from their specific header settings through ‘Theme Options’. You can edit header ten options from ‘Theme Options > Header > General > Header Ten Settings’. To know in details about header, please follow our https://radiantthemes.zendesk.com/hc/en-us/articles/360041016554-How-to-setup-header-style-for-your-site and https://radiantthemes.zendesk.com/hc/en-us/articles/360040991574--How-to-set-different-Header-for-a-page tutorial.
Why is there no in-site search bar?
Search is integral part of WordPress so it’s already in Ryse. Please check https://ryse.radiantthemes.com/home-version-thirteen/ and https://ryse.radiantthemes.com/home-version-four/
We have different header styles in Ryse. Search is available on Ryse for header ‘Style One’, ‘Style Two’, ‘Style Ten’, ‘Style Thirteen’, ‘Style Fifteen’ and ‘Style Sixteen’.
how can install this ?
Please follow installation tutorial – https://radiantthemes.zendesk.com/hc/en-us/articles/360042152133-Theme-Installation-tutorial-for-Ryse
For any support related queries, feel free to ask question from https://radiantthemes.zendesk.com/hc/en-us/requests/new .
Dear support, we like to use the beautiful images as seen in the demo. Are the rights of the pictures included in the theme? e.g. https://ryse.radiantthemes.com/home-version-fourteen/ and the picture https://ryse.radiantthemes.com/wp-content/uploads/2020/04/banner-main-image.png or do I have to buy these somewhere else?
Thanks!
Hi,
Yes, you can use all images which are included in our demos. All are free images.
Thank you.
