Hi there,

Please check our article about it here.

So please, we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hello, I submitted a request to your help center, and wrote an email too, no answer!

Hi there,

Thanks, once we check we do see that your request has been handled so if you need any further assistance please continue the conversation with our support team.

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Hi there,

Glad to hear that this is solved. Yes, you do need to update the plugins manually. Either from the WP admin deactivating and deleting the plugins and then installing them once again.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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You misunderstand. I had to downgrade two versions, to get the option to work, then upgraded back to the most recent version. You have a bug in your current version, causing the above error.

Hi there,

If you need assistance please submit a request at our help center and our support team will be happy to help.

However, the theme works perfectly fine, anyway for any further assistance please turn to our support team and they can check any theme related issue.

Thanks.

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Hi there,

Thanks for taking an interest! All our themes are compatible with Gutenberg, however, as the theme comes with WPBakery/Elementor plugin once you import the demo content you will get access to all the pages and its content which have been built with this page builder.

So without the page builder, you will have limited access to our shortcodes. Do let us know if you have any additional questions.

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Hi there,

Our theme is compatible with Contact form 7, so please check if you have setup your mail settings.

Also, if you need any further assistance please submit a request at our help center and our support team will be happy to help.

Thanks.

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I have changed but it still does not work

Hi there,

Please, since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you and check this on your end.

Thanks.

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Hi there,

Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.

So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.

Thanks.

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My support period has expired hence i cant submit a support ticket on the link you sent me in regards to that….what other option do i have to deregister the old server ?

Hi there,

As we mentioned in our previous reply, please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.

Thanks.

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hello, but i lost my data in old website, and when instal again, its error, just show purchase code already use in another domain

so i can’t deregister my old site

Hi there,

Oh ok, that was not clear in the first place.

In your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.

Thanks.

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how to change fav icon

I have changed but it still does not work

Hi there,

To change the favicon you can navigate to Appearance > Customize > Site Identity.

For any further assistance and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi there,

Once we check we do see that your request got responded to, so if you need any further assistance continue the conversation with our support team.

Thank you for your patience.

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Hi there,

Thanks for writing in! We are focused on creating WordPress themes that offer you easy management of dynamic content.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi there,

Thanks for writing in! Sometimes it may occur that menus appear as very long and with duplicated menu items – this issue can occur on demo import, especially if the Import button is clicked several times. In the event you run into this matter, simply delete the additional menu items.

Here’s a 3rd party plugin we found very useful when it comes to deleting extra menu items. It renders an X icon next to all items on the menu, and you can remove the ones you wish with a single click.

https://wordpress.org/plugins/quick-remove-menu-item/ Of course, you can also opt to delete the imported menus altogether and create your own from scratch.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

You can subscribe to our newsletter to receive notifications about the latest news and discounts – https://qodeinteractive.com/newsletter

Let us know if there’s anything else!

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Hi there,

Please note that WPbakery does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.

You can read more about it here.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi there,

You can always achieve this by adding some 3rd party plugin for this purpose. However please understand that we cannot guaranty nor recommend any as they have not been tested with our theme for compatibility.

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it is for this reason that I am writing to you that you do not have such an important function

Hi there,

Thank you for your suggestion, it is definitely noted and will be considered for sure.

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Hi there,

Thanks for taking an interest!

Please note that for our demo site, we haven’t done specific site speed optimization because the main accent was put on showing all the features and elements from the theme, as well as keeping the highest quality of the photos. There are many ways and tricks for improving WordPress site speed so-called speed optimization. A balance between size and quality is necessary. A good hosting server is also very important for the site´s performance. We always give advice to our users in support tickets when they build a site in our theme, what steps they should take in order to improve the speed. Google also offers PageSpeed Insights for detailed performance testing, though some people from the programming community say that this tool is not as accurate when it comes to analyzing and assessing website performance.

Also we do have an article that can help you improving the performance of your website, which you can read here. as for the refund policy you can read more about it here.

Do let us know if you have any additional questions.

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Hi there,

Thank you.

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Hello,

I’ve replied to the ticket. The link that’s in your email says “helpcenter.qodeinteractive.com/hc/requests/76693” and when I go there the URL doesn’t exist.

Also, it says that I have no account in your support Desk so now I can’t follow the ticket.

Can you please confirm that you received my response?

Thanks

Hi there,

We did and can see that an agent has been assigned so you will for sure get an answer as soon as possible.

Thank you for your patience.

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Hi there,

Could you please provide us with your request ID so we can check this?

Thanks.

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Hi there,

Thanks for taking an interest! Please read more about the demo image copyright here.

Do let us know if you have any additional questions.

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Hi there,

Please check if you have updated your theme to the latest version released, as in the latest version all the plugins are updated as well. You can follow this procedure on updating your theme and its plugins.

Thanks and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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