172 comments found.
Is there any function in the theme to create user campaign
User/admin can create campaign for sure.
I want to add user campaign to the site.How to do that.Please can you give any documentation or any help to that.
For support please open a tichet in support website, provide your themeforest purchase code and website link ninzio.com/support
Theme documentation – https://ninzio.com/fundrize/help Wp charitable docs – https://www.wpcharitable.com/documentation/
Is this latest update compatible with wordpress 5.6?
Yes, last update is fully compatible with WP 5.6. It is important to update Fundrize theme files, Fundrize addons plugin, WPBakery and Revolution slider files.
Maybe some full row option will be need to re-assign in WP bakery page builder, because that element was re-created in new theme update.
Regards
seeing blank pages on site when updating. breaks site with latest wp bakery plugin
Update tested many times, looks like some mistake was done during update. Please open a ticket in support website, provide website link, wp access, and ftp access or c-panel: ninzio.com/support
+ Extend your support period for support, because update is 100% correct, some error took place, that need to be supported.
+ please check if you use PHP 7.3, if not, pls switch to 7.3
Regards
just renewed support and still says expired in support portal
Am using php 7.4
PHP version is OK, waiting your ticket. Support extended.
just submitted, thanks for timely response.
Hello, I updated the theme but there’s a major issue with the header php folder, lign 15. I had to reinstall the previous update. Please check.
I updated Wp…
We are working on theme new update, it will be released very soon. Unrill that please use wp 5.5.3, use this plugin to downgrade wp version “wp downgrade”
Hello, Do you plan on loading a update with updated Plug ins. This theme is behind on sending updates. (rev-slider – js-composer) Thanks
Sure, we are working on this and it will be very soon this week. Do not update to WP 5.6 until you will be emailed about theme new update.
Too Late. I already updated to 5.6. So far no issues. Will I have issues when I load your revised theme? Most of websites are on a auto renew with Wordpress version.
You should not have issues, but anyway, if you will have issues with pre-load. Simply install this plugin: https://wordpress.org/plugins/enable-jquery-migrate-helper/
And goto wp admin panel > tools > jQuery migrate > And enable “Legacy 1.12.4-wp” version, and all will work fine. Next time on theme update jQuery code will be updated, and you can remove this plugin.
Hello, how do you change the Email icon to a Location icon in the header?
Please provide your website, we will have a look and answer . You can provide it not public via email or support website.
Support (at) ninzio.com
Ninzio.com/support
public is fine. it’s on a subdomain right now gwnwup.wpengine.com
We just want to me able to change the “Email” icon in the header from email to something like a Location Pin to put a link to our store addresses instead.
Hello, please add this custom css code to wp amdin panel > appearance > customize > additional css:
/* Change header aside section icons */
#header-aside [class^="inf-icon-"] {
font-family: 'fontawesome' !important;
}
#header-aside .inf-icon-envelope2:before {
content: "\F277";
}
#header-aside .inf-icon-phone-call:before {
content: "\F098";
}
Thank you! That looks good! Is this code something we’ll need to put back after each theme update or will it be saved in the child theme?
You can save it in cusromizer or in child theme. In both cases nothing will happen on theme update, no worry.
Awesome thank you for your help!
Welcome.
P.S. And we want to ask you to give 5 stars if you like our work. It will help us a lot to continue developing this theme
To rate go to http://themeforest.net/downloads
Hi,
I noticed that sidebars don’t seem to show up at the bottom of the page on mobile. Is there a way to get them to appear on cell phones?
I am also having issues with pages loading blank as siqve006 reported below. Is there a solution for this?
Blank pages, can be reason of theme update. Pls read previous message to learn how to update theme correct way.
By default sidebar is hidden on mobile because of UX reasons, but here is custom css to enable sidebars for mobile. Add it to customizer > additional css:
/* Display sidebar on mobile */
@media only screen and (max-width: 959px){
#sidebar {
display: block;
}
Hi there!
Thank for for the sidebar code, it works great.
I did try reinstalling the theme via ftp according to the instructions in the index.html documentation file. It does appear to have resolved the loading issue, however are things throughout the website that are slight “off” now. For example, the sidebars are massive now ( http://gwnwup.wpengine.com/contact-us/) and most things that were full width have now shrunk to boxed width and there is no option to even change the row with anymore when I go to edit the wpbakery elements.
Any ideas?
You updated “fundrize addons” plugin?
I did. I did all three plugins. I tried both via ftp and via just uploading the zip on the plugins page.
Okay, please open a ticket in support website and provide your website link and wp access, we will have a look from inside: ninzio.com/support
Thanks, done!
When I imported the demo content and the demo slider, my home page has a large white back in between the slider and the header. This is not what happens in your live demo. I checked for additional padding on the WPbakery elements but haven’t found anything. I tried switching the page attribute from default to Revolution Sliver Blank Template. How do I remove the random space? I don’t see a fix in the customize section either.
Hello, please open a ticket in support website, provide website link and wp access, we will have a look from inside ninzio.com/support
Done, thanks!
Suddenly, my website is showing a white screen on certain browsers and only when i activate a new theme, the problem is solved..
Please renew support, then open a ticket in support website, provide website link and wp access, wewill inspect from inside ninzio.com/support
I’m trying to make ticket but says, “Cant Verify Purchase Code”
Simply leave code inside ticket text and leave code are empty. We see that your support extended now.
Pre-sale questions Charitable plugin is included – to what degree? On their site they want $220+ for yearly licenses and then there no transaction fees, is this what is offered or something else? Would I need to buy their license if want to accept Stripe payments Updating theme and plugins – I see from browsing the comments that the theme updates need to be uploaded via FTP, can theme and plugins be updated directly from the Wordpress platform as well or only via FTP? thanks
Hello,
1. WP charitable plugin is a free plugin and it comes for free with default functionality
2. Some extensions are paid, yes, stripe payment extension is paid, you need to pay $59 for a single website to use that payment gateway on your website: https://www.wpcharitable.com/extensions/charitable-stripe/
Regards
How are we supposed to update WPBakery? I keep seeing a message
“Hola! Would you like to receive automatic updates and unlock premium support? Please activate your copy of WPBakery Page Builder”
You use wpbakery and rev slider with our developers license, so you need to use plugin versions that comes with theme files, you can not update them automatically. But, we update theme and plugins frequently, re-download theme files from themecorest to get latest version of theme and plugins inside then update theme and pluvins via ftp, here are instructions http://ninzio.com/fundrize/help/
Dear Ninzio,
Could you help me remove the squares in the website?
https://stichtingdpj.nl/drugs-documentaires/Best regards
Please open a ticket in support website and provide your wp access, we will have a look from inside and inspect the reason of this squares. And after what actions these squares appeared ?
https://ninzio.com/support/Regards
hi! 2 questions: can I add different causes and can I combine the donation totals automatically and present them on the home page? And: can I link the payment of the donations to buckaroo or Mollie (payment providers)?
Hello,
1. Yes, you can add multiple causes and proceed donation payments automatically
2. Yes, you can display any stats info in any page of your donations automatically
3. Here are supported payment methods in donations https://www.wpcharitable.com/documentation/adding-payment-gateways/
Regards
Dear Ninzio,
I have been using this theme for a while now it is a great theme. But suddenly i am having weird little squares on my website saying fooc it looks like a bug.
Could you please check it and maybe come up with a solution. This is the website:
www.stichtingdpj.nl
Greetings
Hello, please renew support, and open a ticket in support website, looks like somethng external, not theme based, because theme is tested to all latest versions of WP and plugins. We need to inspect your website from inside. Also provide themeforest purchase code with valid support period and wp access:
http://ninzio.com/supportWPBakery Page Builder not working. Text editor isn’t allowing me to change text.
Nevermind a plugin is causing the issue
Welcome, contact us if will need something else.
P.S. And we want to ask you to give 5 stars if you like our work. It will help us a lot to continue developing this theme
To rate go to http://themeforest.net/downloads
The “Fundrize Addons” plugin throws an error on PHP 7.3 and 7.4, do you have a fix for it?
Fatal error: Cannot redeclare loadCssAndJs() (previously declared in /home/hstf/public_html/wp-content/plugins/wprt-addons/init.php:19) in /home/hstf/public_html/wp-content/plugins/fundrize-addons/init.php on line 39
Hello, please make sure that you use latest version of theme and included plugin, because it should work fine. Any way we will re-test it and if need release new theme update.
Regards
I see the issue.
My client’s site has both “Fundrize Addons” and “WPRT Addons” and they seem to do the same thing. Deactivating “WPRT Addons” seems to have cleared up the function name conflicts.
We tested right now PHP 7.3 and PHP 7.4 and all is working great with no problem.
You need to make sure that :
1. You use latest theme version and latest version of plugins, theme use “Fundrize addons” now, “WPRT addons plugin” need to be removed
2. You need to update WP to the latest version, and update following plogins from zip files: Fundrize addons , js_composer ( WPBakery ), and revslider ( Revolution Slider )
Regards
p.s. If you need further support, we will need to inspect your website from inside, because problem is not inside theme, theme is working good with latest PHP versions. For further support you will need to open a ticket in support website and provide themeforest purchase code, website link and wp access:
http://ninzio.com/supportWhen I select Header 2.. all the pages change to header 2, except the homepage.. please help!
Hello,
1. For pages only ( page post type > wp admin panel > pages ) you have option to choose header version separately, goto page > edit page > and under wp bakery page builder you will see page extended options, there you will see option to choose header version. Do it for each page separately.
2. For other post types like blog, shop and other archive and single posts you need to use header global version, you can choose it via wp admin panel > appearance > customize > general options > header top bar > and > site header
Regards
P.S. And we want to ask you to give 5 stars if you like our work. It will help us a lot to continue developing this theme
To rate go to http://themeforest.net/downloads
Hello, I have already done pages only, but SITE HEADER is already updated HEADER 2, but the homepage is not showing the change.. see screenshot here: https://imgur.com/s64xbey
Very strange, ww need to inspect from inside, maybe something went wrong, please email us your issue description , website link and wp access to support @ ninzio.com
P.s. And please make sure that you installed all required plugins – metabox plugin
Hi, we’re having an issue with: WordPress caught an error with one of your plugins, WPRT Addons for Visual Composer.
Theme have now update, please re-download all theme files – update theme, remove WPRT Addons for Visual Composer plugin, and then you will be asked to install “Fundrize addons” plugin, it is updated new theme plugin.
Regards
Hello, I am from Romania and i want to integrate the payment with credit card with one provider from Romania.. I have the plugin allready. He work with short code. Please let me know if it’s posible to integrate the credit card method with your theme ?!
Many regards
Hello, theme have 2 places where client can pay:
1. First one is Donation system ( it is created with WP Charitable plugin ): Charitable accept following payment methods by default: https://www.wpcharitable.com/documentation/adding-payment-gateways/
2. The second one is WooCommerce store, it accept all payment systems that have Woo plugin by default and additional payment methods with plugins and extentions.
And both WPCharitable and WooCommerce can charge credit cards.
Regards
Hello, you need to configure Mailchimp settings, here are instructions:
http://ninzio.com/fundrize/help/ > http://ninzio.com/fundrize/help/P.S. And we want to ask you to give 5 stars if you like our work. It will help us a lot to continue developing this theme
To rate go to http://themeforest.net/downloads
Hi, After I updated the theme to the latest version, the “Accent Color” does not apply to some elements created by Page Builder, including “icons” and “Accordion”... I tried to re-save and also make sure cache was purged, the color remains the default “orange”.
Hello, we can see that your support ended, please extend support period for support. Then open a ticket in support website with following info:
1. themeforest purchase license number for further support
2. website link
3. wp access to inspect from inside
Support website: https://ninzio.com/support/
Kind Regards
how to float main menu in left and logo float to right in header-1 ?
Custom css:
/** Header v1 RTL fix **/
#site-logo {
float: right;
}
.header-style-1.menu-has-search.menu-has-cart #site-header #main-nav {
left: 74px;
}
.menu-has-search.menu-has-cart .nav-top-cart-wrapper {
left: 30px;
}
#site-header #header-search,
.nav-top-cart-wrapper .nav-shop-cart,
.mobile-button {
left: 0;
}
#site-header .header-search-form {
left: 30px;
}
#main-nav .sub-menu {
right: 0;
}
works fine , thank you 
