77 comments found.
“There has been a critical error on this website. Please check your site admin email inbox for instructions.” error after installing theme. all other plugins are disabled. I find error that woocommerce files of theme is outdated.
Hi, would you be so kind to contact our support team at https://themexriver.ticksy.com and they will assist you asap.
already done. please check and update asap. Thank you so much
Its been 3 days and it is not resolved.
Hello. I hope everything is fine I need help with my them. I updated the template and now I get an HTTP ERROR 500 error, it won’t let me log in. I need your help please
Thanks
Hi, would you be so kind to contact our support team at https://themexriver.helpviser.com and they will assist you asap.
Hi i cannot change or edit my header and also cannot edit my slides pls update asap, this is my ticket number #82281
Hi, theme options are not working. I tried raising a support ticket but it said my product is not verified.
I have downloaded the latest update, how do I install it? Also, I have a child theme, will it affect that?
Hello?
Hi, Open the ticket here https://themexriver.helpviser.com/ and select the product https://ibb.co/Vt1hFWg
Not working “Get Details” On Services page
Hi, would you be so kind to contact our support team at https://themexriver.helpviser.com and they will assist you asap.
Please download the latest version file that is working.
Hi, why i can’t any of the Theme Options? I click on header setting, footer setting, etc I click on it and it does nothing. Still waiting for answer.
Hi, would you be so kind to contact our support team at https://themexriver.helpviser.com and they will assist you asap.
Hi, why i can’t any of the Theme Options? I click on header setting, footer setting, etc I click on it and it does nothing.
Hi, would you be so kind to contact our support team at https://themexriver.helpviser.com and they will assist you asap.
Hello, will this theme support Wordpress 5.7 ?
Please, the single product page does not work. I need you to correct it for me to use. Any product page is displayed in white. I cannot open a ticket on your site because it is down.
Hi, would you be so kind to contact our support team at https://themexriver.helpviser.com and they will assist you asap.
When I migrated the theme from the subdomain to the main domain, the theme option stopped working. I know the support is expired but the only thing that I need is a functional “theme option”, please help me with this.
Plugin not activated. A higher version of WPBakery Visual Composer is needed for this theme. Please update the plugin.
Plugin not activated. A higher version of Revolution Slider is needed for this theme. Please update the plugin.
Hi, would you be so kind to contact our support team at https://themexriver.helpviser.com and they will assist you asap.
Do you have RTL in your theme?
No.
Hi, on the live preview (HP2), i can’t see any slides. Is that normal ?
Ok I am checking
Actually, i can give more details, my bad. The slides are displayed, but looks like the images are not ok any more.
https://themexriver.net/mega-corp/wp-content/uploads/revslider/home_02/slide-1.jpg 302 to https://themexriver.net/cgi-sys/suspendedpage.cgi :/did you open a ticket?
Hi, I was just wondering why WPBakery Page Builder isn’t working with the theme on the backend builder? I see the VC markup but the UI isn’t working like it should be.
Hello, I’m importing the theme. However, whichever Theme options I click on it doesn’t go where it should go. Wherever I click on the side options in the theme setting, it always beats to the top of the page. Please don’t say https://themexriver.ticksy.com/ go to this link because the support has expired. I don’t want to pay for this Thanks
If your support has expired, Please extended the support period. Read more about it here https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support . Thanks
Hi there l can’t seem to be able to update anything on the theme even changing the logo is an issue, but if l disable some plugins some functions like the revolution slider start working, what is the problem with this theme l can’t do anything here
Can’t change anything in the theme options section
Hi, would you be so kind to contact our support team at http://themexriver.ticksy.com and they will assist you asap.
Hi, in theme options we can’t view anything other than the general settings. Visual Composer doesn’t work too but when we disable the Theme Support Megacorp plugin Visual Composer works again, what is the problem?
Hi, would you be so kind to contact our support team at http://themexriver.ticksy.com and they will assist you asap.
Hi I can open Theme Options but the changes do not save and I can’t view anything other than the general settings. I need this fixed asap. This is my ticket # 2524491 please update this as soon as you can. https://themexriver.ticksy.com/ticket/2524491/
I extended support for this theme but your system says support has expired. I need help ASAP
Do ur browser hard refresh/cache clears then try again.
Buy the license WPBakery and it doesn’t work