54 comments found.
Hello !
Thanks for free download offer. When trying to download after editing, it asks for purchase code.
Thanks
Hello,
Please email us at contact@robust.email to receive this month’s free purchase code that you may use to download or save/load your template.
Regards, – Basit
Hi, I was wondering if this design can be used with Mail Designer 365 on Mac? Thanks in advance for your reply
Hello,
Apologies for the late response. I’m afraid not yet but it might in the next release or update.
Kind regards, - Basit
unable to use the free offer… asks for purchase code. Using word “FREE” nothing changed.
This document certifies the purchase of the following license: REGULAR LICENSE.
Licensor’s Author Username: robustdesigns Licensee: The bearer Item Title: Kinetic – Interactive Emails + Robust Editor Item URL: https://themeforest.net/item/kinetic-interactive-emails/20814383 Item ID: 20814383 Item Purchase Code: FREE Purchase Date: 2020-11-25 01:37:01 UTC
Hello,
Please email us at: contact@robust.email to receive your free purchase code.
Regards, – Basit
already sent) Waiting
Responded.
Thanks for this template, I have sent to you message please reply
Responded in email.
- B
Much appreciated… Cheers! 
Welcome!
Kind regards, - Basit
hi How to use with sendy
and how to upload the editor at our hosting. is it possible? Please share details publications@icro.org.ukHello,
To upload this template to Sendy, please do the following:
- Copy the HTML into the “HTML Code” field. Make sure your images are uploaded and linked in your HTML. - You can also use the WYSIWYG editor to upload images.
The editor is property of Robust Designs, you may only use it on our website: https://robust.email/templates
Regards, - Basit
Thanks for your reply. I try to downaload by using code. But I’m unable to download. Get error to check connection even the network was working well.
Hello,
Apologies for the late response. Did you use a valid code with the editor? I just emailed you a valid purchase code. Please try again and let me know.
Regards, - Basit
thanks for your reply, How to get code. In the pdf, the free code was mentioned but not working. Please send in the email. i have not received the email with valid code. Please guide. thanks
Hey Israr,
The purchase code that was sent to your email is valid and we’ve just tested it to make sure.
The email you provided above is not going through, kindly email us from a new address and we will be happy to send you a new purchase code.
Regards, - Basit
unable to use the free offer… asks for purchase code to download the template it’s a free envato of the month
Hello,
Please email us at: contact@robust.email to receive your free purchase code.
Regards, - Basit
Hello, Unable to edit backgroung color of the template on chrome or firefox :/ https://ibb.co/HFmmYXc
Hello,
Are you using the latest version of Chrome? Please try on Safari if possible as well.
If you still encounter issues, you can send us the template to edit it for you.
Regards, – Basit
Hi, I’m testing both chrome and firefox on windows. Chrome up to date : Google Chrome est à jour Version 87.0.4280.88 (Build officiel) (64 bits) Firefox up to date : 84.0b8 (64 bits) Same issue on both browsers… I don’t understand ! :/
Hello,
Sorry for the late response. It appears to be working as it should on the latest Google Chrome: https://ibb.co/Ht407yB
Kindly try again and let me know.
Regards, - Basit
I’m sorry but the editor is totally buggy and unusable ! Tried on Chrome and Firefox and Mac and PC… it’s a pity :/
Hello,
My apologies for the trouble. The editor is still in beta and we’re working to make it more stable every day.
Let me know if I can edit your template for you. Regards, - B
demo broken?
Hello,
The demo URL is working fine. Please check again.
Regards, - Basit
integrate mautic this would be very useful to lots of people
Thank you for the suggestion. We will definitely look into it.
Regards, - Basit
Hi team, call me stupid, but I guess in the PDF-License Document the Item Purchase Code is not the valid one. Instead of a digital code it says “FREE”. Best regards Dilbert
Hey Dilbert,
Please email us at contact@robust.email to receive this month’s free purchase code that you may use to download or save/load your template.
Regards, - Basit
The editor is not recognizing or allowing me to change basic elements like colors
Hello,
Thank you so much for your purchase!
Please email me your purchase code and I will look into the issue: contact@robust.email
Regards, - Basit
I am having trouble with the video functions showing up in MailChimp. (Only the image with no video functionality) I edit the template and download the HTML like normal but when I import the code it doesn’t show up. Is there something that I am doing wrong?
Hello,
Thank you for your purchase!
My apologies for the trouble. Unfortunately, Mailchimp doesn’t support the video feature in templates and doesn’t let it go through.
You will have to use a different email service provider from any of the few following:
- Campaign monitor - Mailster - Active campaign - Freshmail - iContact - Vertical Response - Constant contact - Get Response - Zoho Campaigns
Please let me know if there’s anything I can do to help you setup your template.
Best regards, - Basit
Hello! I was wondering if you could tell me if this template is compatible with Constant Contact? Will I be able to upload it to CC and edit it in there? Or will I do editing on Envato directly? Will I need any additional software or HTML knowledge to use this template? Thanks!
Hello,
- Yes! Kinetic is compatible with Constant Contact.
- Please follow the instructions in this video to upload the template to Constant Contact: https://vimeo.com/180153221
- You can edit Kinetic on Constant Contact and in Robust Editor both. We recommend you use the Robust Editor to edit the template and then upload to Constant Contact: https://robust.email/templates?name=kinetic
- No additional knowledge of HTML needed! But we’re here if you need any help.
Best regards, - Basit
First, take my money. 
Now that that’s out of the way, thank you for your amazing and innovative email templates! I bought “Response” for a personal side-project, and I will use this one for a new side-project. Keep up the good work, sincerely.
Hello,
Thank you so much for your purchase and kind review!
We really appreciate you taking the time out to share your experience with us.
A new & improved interactive email templates set is coming soon.
Please let me know if you need help with anything related to our templates.
Best regards, - Basit
Thank you Basit! I will send you a message now through your profile, to ask how to do something (I am trying to combine two parts of the template in a way that you didn’t originally do). I edited the code directly rather than use the online editor. Everything works great!
Will the video and interactivity work on Mailster?
Hello,
Thank you for your purchase!
Yes, the video and interactive modules (carousel and progressive disclosure) do work in Mailster and when sent through it.
Let me know if you have any more questions, Regards, - Basit
This email template is very unstable, not 100% responsive and the online template editor is difficult to use/unstable. I spent days trying to edit (multiple times) and configure but was unable to download the template because my purchase code was ‘invalid’. When I finally got to download the template using a temp purchase code provided to me by the plugin author, the template did not look good on both Mailster and Mailchimp. It also looked really bad on other email platforms (Outlook in particular). I did get a lot of support from Basit but it did not fix the issues. It was really painful having to start again but at least I got my email newsletter out in 1 day instead of wasting 1 week trying to get the video, accordion and other ‘interactive’ elements out. How do I get a refund?
I just purchased your template, took it into the template builder to save it and then dropped the code right into GetResponse and I am seeing no kinetic activity from any of them. Despite the documentation it does not seem clear to me how to use this accurately. Can you please describe what I am missing here? I want to customize it, but won’t proceed until I know the code provided as-is actually functions…
Thanks
Any response?
Hello,
Thank you for your purchase!
- The updated GetResponse template preview doesn’t seem to support the Interactive module(s) of Kinetic and I’ve tested that It is working as normal in supported Email Clients once the template is sent through GetResponse.
The email clients that currently support interactivity are:
- Apple Mail 7 - Apple Mail 8 - Outlook 2011 for Mac - Outlook 2016 for Mac - Mozilla Thunderbird - iPad and iPad mini iOS - iPhone iOS - Android - Windows Mobile
- Please use the Robust Template Editor to edit the interactive modules.
Let me know if I can help you with editing and setting-up your template on GetResponse.
Regards, Basit
Hi, could you provide more details about video? 1. Will the video play in an email app client? (apple, outlook, mobile, etc..) 2. Should be video self hosted or youtube linked?
Best
Hello,
Apologies for the late response!
1. The video is currently supported in the following email clients:
- Apple Mail - Thunderbird (Newest version) - iOS 10, Native Client - Samsung Galaxy, Native Client
A fallback image will appear in non-supported email clients
2. The video should be self hosted in .mp4 and .ogg format. We can assist you with this and host your video on our server. All you have to do is send us your video URL either it be on YouTube or anywhere else.
Let me know if you have anymore questions, Regards, Basit
Hello. I bought your template a couple of days ago. There are some issues with the Mailchimp version of it. When I import it into Mailchimp the interactive carousel somehow gets broken and doesn’t work in the newsletter that we send from Mailchimp. There also are some problems with the Expendable interactive modules and the icons doesn’t show. I was able to get the icons to show by downloading them and uploading them to our server and then changing the url in the html-code, but I don’t know if that is the proper way to do this. Could you be so kind to look into this and give me an answer?
Yesterday I sent you an e-mail.
Hello,
Thank you for your query. We have responded to your email.
Regards, Basit
Hi Basit, Thank you for good support, quick solution to the problem and explanation why it doesn’t work in all e-mail clients. A couple of day ago we used your template from Mailchimp and I am very pleased with the professional looking design and will continue to use it in upcoming campaign newsletters – even though we decided not to use the “carousel” and the “expendable interactive modules”. Maybe later when more e-mail clients support it.
Hello Stig,
I’m glad to have helped!
We will continue to improve our templates as new Interactive Email techniques are discovered.
Regards, Basit
Hello, I bought your theme last week and today I send out the first campaign via MailChimp.
However, I experience some “issues” with opening the email inside Outlook and Gmail. Can you please provide an email address to where I could send pictures for easier understanding and fixing the issues?
Regards,
Hello,
Thank you for your purchase!
Yes, please contact our support at: contact@robust.email
Regards, Basit
