481 comments found.
I cannot edit the page. The builder seems broken. I’ve followed this article https://goodlayers.ticksy.com/article/1893/ and it’s still not working. I click on the orange gears and nothing happens. I have the latest theme installed too. What more can I do? I feel stuck.
Hi,
In framework/javascript/gdlr-edit-box.js
Around line 22:
$('body').append(editbox.fadeIn(150)).addClass('gdlr-disable-scroll');
Change to:
$('body').append(editbox).addClass('gdlr-disable-scroll');
editbox.fadeIn(150);
Then clear cache/cookie in your website/browser then check it again.
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Hello, we have two problems, the first problem is that the Master slider dont work anymore. We have tried the steps above, but it dont work. The other problem we got is, that we cant open the editor on the content pages. If we click on the icon, it wont open the editor window.
Hi,
Please send an email to me: support.loc@goodlayers.com with your purchase code then we can take a look together.
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Hello! Our website needs to be accessible for screen readers. How easy is it to set up accessibility on this template? Thank you.
Unfortunately, this theme isn’t fully compatible with that :/
Thanks for your interest by the way 
I have a site that is using v1.08. I’d like to update to the current version. Is there anything I need to know before I do that? Do I just install the new version over the current version? I’ve updated all plugins and Wordpress is now v5.5.3.
Hi,
In order to use WP 5.5.x, I suggest you to update the theme to recent version as well.
To update theme : https://goodlayers.ticksy.com/article/1893/ (Please make sure to update GoodLayers’ plugins as well.)f
I purchased keynote theme last year. I need to update my keystone theme to v2.3 but on this site I am only getting 2.24 when I download. Please advise.
Sorry for the issue. We just put the wrong version number in readme file but I can confirm that the theme file is already V2.3.0
However, I just re uploaded to make sure again and should be available in minutes.
I’m having the same issue as others are posting. MasterSlider no longer works. They are saying it’s a JS issue with your theme: /wp-content/themes/thekeynote/javascript/gdlr-script.js?ver=1.0.
I even purchased their most recent version. It still doesn’t work.
Please fix.
OTHERS: beware before purchasing until this is fixed.
Hi,
1. Can you try to disable all other plugins first and see if it’s fixed or not.
2. Please make sure that you update the theme to latest version : https://goodlayers.ticksy.com/article/1893/
3. Please clear website’s cache if you’re using caching plugin and also make sure that you clear browser cache.
After you updated the theme and still have issues, please make sure to follow this.
1. Make sure that you clear browser cache or test with another browser and see if the problem fixed or not.
2. Try to deactivate other plugins (except GoodLayers plugins). See if it’s fixed or not.
3. Go to theme options and click on ‘Save Changes’ button.
Let me know if this helps or not.
good morning I bought the theme years ago but I am very happy with it. the support has expired but after the last update to wp 551 the plugin master slider pro version 3.4.2 doesn’t work anymore, ../plugins/masterslider/admin/views/slider-panel/js/msp.required.js: jQuery .browser is deprecated ../plugins/masterslider/admin/views/slider-panel/js/masterslider.wp.js: jQuery.browser is deprecated. is there an update or procedure to follow to solve the problem? thank you
Can you try to update Master Sliderl? https://goodlayers.ticksy.com/article/2336/
Please also make sure that you update the theme to latest version in order to use with WP5.5 Also, by updating the theme, please make sure that you update GoodLayers’ Plugins as well and please clear browser cache after updating.
You can follow this : https://goodlayers.ticksy.com/article/1893/
Please also make sure that all your being used plugins are compatible with WP5.5 as well.
Hi, Pre Sales questions. I am looking for a system to bring the possibility to user schedule events, some of them are free others are paid. Is this possible? Can I use any payment system like Mercadopago in Woocommerce? does user can register and see the status of the event? On the other side, can we schedule event from backend, right? Finally..Does support spanish language? Thanks in advance for your response.
Hi,
First of all, thank you for your interest.
1. Our theme don’t have option for user schedule events.
2. Our theme ticket payment gateway work with PayPal only and it can’t integrate with WooCommerce payment gateway.
3. As you can see in our demo, the sessions post come from our theme and it’s possible to create it in backend.
4. Our theme language based on English, you must translate it to Spanish as you wish.
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Hello! I am just about to purchase this theme. I am reviewing the online documentation especially the part: How to Update Theme. its a bit confusing for me, is there a video tutorial on this? Id like to purchase a theme that I can handle the updating myself. I will wait for your reply before I purchase the theme. Thank you !
Hi,
We have our own article for it in: https://goodlayers.ticksy.com/article/1893/ . Not sure if it’s clarify for you or not.
Thank you for your interest by the way .
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Hi,
We don’t have the video for that but the steps are pretty simple and straight forward. And if you’re using WP5.5 would be easier than the past. The steps are just.
1. You download the theme from Themeforest (from your account.)
2. Extract the file and upload the installable files in ‘Appearance > Themes’ and that’s it.
Thank You! I’ll be purchasing the theme.
I had some problem with the masterslide that could not be opend in the backend.
i used the plugin jQuery Migrate Helper that did solve the problem but i got notice for you guys:
jQuery Migrate Helper — Warnings encountered
This page generated the following warnings:
https://www.bankingfinance.nl/wp-content/plugins/masterslider/admin/views/slider-panel/js/msp.required.js: jQuery.browser is deprecated https://www.bankingfinance.nl/wp-content/plugins/masterslider/admin/views/slider-panel/js/masterslider.wp.js: jQuery.browser is deprecatedPlease make sure you are using the latest version of all of your plugins, and your theme. If you are, you may want to ask the developers of the code mentioned in the warnings for an update.
do you know of this problem??
Hi,
Please contact to: support.loc@goodlayers.com with your purchase code and link to this comment: https://themeforest.net/comments/25069876 . I will send you new update of master slider. The master slider below 3.3 not compatible with WP 5.5.
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I tried that but my purchasecode is no longer valid. doesthat mean i need to buy a new support from $36.75 in order to get the new master slider
oh ok, in order to get the update, you don’t need to renew the support yet. Please follow this : https://goodlayers.ticksy.com/article/2336/
Please also update the theme as well : https://goodlayers.ticksy.com/article/1893/ (Please make sure to update GoodLayers’ plugins as well.)
thank you that worked
Hello, another person with problem with Master Slider. Your download package should include updated versions of any premium plugins that your theme requires. Please provide me with a way to get the most recent copy of Master Slider Pro so that my site works again.
Hi,
I’m sure it’s already include the new version of master slider.
Changelog: https://support.goodlayers.com/document/changelog-thekeynote/ .
You can check it in: include/plugin/plugins.
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Hi, I’ve just upgraded the Keynote theme and now the Master Slider wont work. When I go to edit an existing slider it just says ‘loading data…’ and goes no further. If I try to create a new slider it does exactly the same.
I can preview an existing master slider though and it displays fine and even thanks me,
Thank you for creating with WordPress. and using Master Slider 2.9.6
I’ve tried the master slider on the same site with a different theme and it works fine.
Any hints on what to do?
Hi,
Please contact to: support.loc@goodlayers.com with your purchase code and link to this comment: https://themeforest.net/comments/25061875 . I will send you new update of master slider. The master slider 2.9.6 not compatible with WP 5.5.
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Hi there, is this theme fully compatible with Wordpress 5.5? Thanks!
Hi,
We’re working in the update and it will be available soon.
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Hi, I am checking the theme and I want to verify that the colors schemes are fully and easily Customizable.. and I noticed on some sizes it is not fully responsive..
Hi,
First of all, Thanks for your interest
Not all colors can be changed but let’s say most of them. Some might need custom css if needed.
About the responsiveness, can you explain more please?
Regarding the colors, so you cant change the main theme color, and everything will be changed? I have to change it via custom CSS ? Regarding the responsiveness, I mean at some breakpoints it is not responsive
Hi,
1. For the color, almost all the color will change, but we have some other color options and it will override the main color, so you must control it at well and if in some case, you want some unique for your site, we will need apply custom css for it.
2. Could you help us know it clarify so we can take improvement it?
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Hello, 1- Can I know which plugin used as a page builder ?
2- Sure, I will send the break points which the theme doesn’t look good on
Hi,
1. Our theme have our own page builder built-in.
2. Thank you in advance.
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Hi, Im from Mexico and I am working with your theme for a cliente but I have some problems.
1. I have scheduled 2 sessions and in the “Program” section doesnt appear at the Home Page 2. Also, I want a countdown with the “Session counter” but when I want to select the session, doesn’t apper the session that I have scheduled already.
Can you help me? diegolops.reyes@gmail.comHi,
The date/time in session post outdated so it can’t display, please try change the date/time in session post to future time and check it again.
===========
If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here. 
However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )
Please note that we no longer provide support via this channel anymore (Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.
Hope you understand this.
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Loc, I just would like to verify if it is ‘safe’ to update to WP 5.4.1 and WooCommerce 4.1.0
Current status WooCommerce 3.9.3 and WP 5.3.3 For https://kathyekaan.com
If you ‘re running the latest version of theme, you can go with that
Hi there, just to let you know that The Keynote features in our latest WordPress roundup on Tuts+: 20 Best Speaker WordPress Themes 2020. Great job!
Cool Thanks!
My time is being displayed in 24 hour format. How do I switch to 12 hour time with AM/PM?
And have it sort properly
Hi,
You can switch it in: The Keynote > General > Page Style > Time Format (session) and fill it: h:i a.
In your session, you must fill HH:MM – HH:MM to display it correct.
===================
If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here.
However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )
Please note that we no longer provide support via this channel anymore (Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.
Hope you understand this.
Hello, I would like to buy this theme but does it support RTL? Thank you
Hi,
We don’t have RTL in theme option. You have to customise css directly in this case. Please check this out : https://codex.wordpress.org/Right-to-Left_Language_Support
Thanks for your interest by the way
Good Morning I bought They Keynote a month ago I am having problems with the translation. I have used poedit application for translating the theme and the problems continue. My post continues in English Could you please help me? Thanks in advance
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Great !!! I will send you. Thank you very much
