596 comments found.
License just renewed! Support for Ticket #1276 please. High-priority. time-sensitive . Thank you.
Hi,
I can see it’s solved already. Please check your email inbox/spam to see the reply from the support team.
Thanks
Hi, I have a couple of presales questions…
First: I am using a template that is discontinued, I have build the site with WP bakery. Can I just import this template, and it should work?
Second: The site is not live yet, it is working on my computer. Do I have to register the template on the computer and then again online?
Thanks!
Hi,
1. Our demos built with Elementor, not WPBakery. So If you wish to import a demo you need to use the Elementor plugin.
2. No, you don’t need to register on the local server. Registration requires for liver server only.
Thanks
thanks for your answer… But my question is if the content of my website build with WPBakery will work with this theme. I already like the layout of my website…
Or do have to do everything manually?
Yes, the theme will work with WPBakery. If you will keep the content that build with WPBakery then you don’t need to import demo data.
Thanks
I can’t login to submit a service ticket, can you let me know how I can request service support?
Hi,
If the Envato login doesn’t work then please signup with your email address then verify your account. A verification email will be sent to your inbox/spam/junk folder.
https://tinyurl.com/theme-x-support-deskThanks
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
How To Fix This?
Please check our KB article in the following link to solve this.
https://tinyurl.com/Missing-style-sheetThanks
i want to change domain to another , i want to rest please
It has been reset, thanks
i want register new domain give me ? The purchase code has registered already on another domain. If you changed your URL, instance: http to https or domain.com to www.domain.com then please contact us to reset it. please remove https://alialfayed.com/ and accept https://www.greenlandreal-estate.com/
We have deregistered the purchase code already, now you can use the same purchase code for your new domain. If you still having a problem then please go to the support portal http://bit.ly/2Tsw02U and create a ticket, our team will assist you.
Thank You
done
Hello
I have used “Cleaning Services” template for developing my website. Now, on every single service page, I want to add brochure description but in bulleted format. But right now it’s just i paragraph format. How can i add brochure description in bulleted format?
Regards Nipun
Hi,
For theme support please go to our support portal http://bit.ly/2Tsw02U and create a ticket, our team will assist you.
Thank You
Can Gravity Forms be used with this theme? Thanks
Yes, it can be used, thanks
Portfolio/Projects Section When I added featured images, it not showing full image, upper part of the image cuts. Also, in portfolio/project section, single project page, dont have option for elementor edits. Please reply becuse I am not able to submit ticket. barajeel.ae
What error you are getting to submit a ticket? If Envato login doesn’t work then please create account using your email address and check confirmation email in your inbox / spam box
Thanks
Hi I am trying to use Avas Instagram Posts are showing in admin panel but not on the home page. any idea whats wrong? www.barajeel.ae
This because Instagram stop providing their API services so it will not work properly. But we are trying to find an alternative way for it. We will update you when find a solution.
Thanks
Hello, I am happy with the product. I would like you to help me, since I changed my domain and I want to use the theme in another domain. I await your prompt reply. Thanks.
Hi,
The license has been deregistered. Now you can use the same license on your new domain.
Thanks
how to add two language ?
Arabic and english
For this, you need to install a multilingual plugin such as Loco Translate, Polylang, WPML, etc.
For further theme support please go to our support portal http://bit.ly/2Tsw02U and create a ticket, our team will assist you.
Thank You
Loco Translate plugin translate all view ? or posts
Yes, all.
Thanks
there is a BUY NOW button on top right of the home page. How to get rid of that?
Please check our KB article in the following link for it https://tinyurl.com/y566ktt8
For further theme support please go to our support portal http://bit.ly/2Tsw02U and create a ticket, our team will assist you.
Thank You
Hello
I have registered the theme in my website scrupulousassignmenthelp.in but now i shifted my domain from scrupulousassignmenthelp.in to scrupulousassignmenthelp.com . So i want to de-register the theme from scrupulousassignmenthelp.in and register it again on scrupulousassignmenthelp.com . Please help me out on this.
Regards Nipun Rawat
It has been deregistered. For further theme support please go to our support portal http://bit.ly/2Tsw02U and create a ticket, our team will assist you.
Thank You
Dear theme-x,
Please help us to deregister the license from the existing domain, as we are in the process of upgrading the theme to a newer version Avas 6.1.23.
Please note that, actually, we are upgrading the theme to the same domain, but still asking to reset.
Thanks, Sunil kumar
It has been deregistered. For further theme support please go to our support portal http://bit.ly/2Tsw02U and create a ticket, our team will assist you.
Thank You
Hi! I canceled the registration on the domain techlibs.ru and tried to activate the theme on the domain fflab.ru. However, I got the error that the theme is already activated, although I deactivated it. Please check and help with the solution of this issue
It has been deregistered.
Thanks
Hello, i wanted to change my old Evas to the new , because elementor didn’t work anymore. But when everytime i upload the new theme to Wordpress a critical error appears and i have to log in to the debug mode and change the theme. All other themes work. Whats the problem? Why does the new theme don’t work? And why does elementor not work on the old one?
For theme support please go to our support portal http://bit.ly/2Tsw02U and create a ticket, our team will assist you.
Thank You
hello i have submitted a ticket pls could you asiist me move my leicnese, it was registered to a website which was basically a dummy site, now we need to use it properly, thank you,
i cannot submit a request as it says support expired.. not sure how to fix the issue…
Hi,
Your license has been deregistered. Now you can use the same license on your new domain.
Thank You
Hello. I cannot submit a ticket.
Hi,
Because your 6 months of free support session has been expired, to get further support please renew your support extension.
Thanks
Please reset my account as I could not submit a ticket from your website. Thank you
Please briefly explain why do you need to reset?
Thanks
Domain name has been changed
What is your new domain name?
main co dot com dot au
If “main co dot com dot au” is your new domain name, then please remove the theme and plugin completely from ibcnsw.com then get back to us for reset, thanks
that’s my old site, new site ibc nsw dot com
It has been reset, thanks
Thank you. Appreciate it
Hi, could you please reset domain name from ibcnsw.com to indonesiabusinesscouncil.com.au. Thank you
It has been reset, thanks
Hi, the organisation has been changed domain name to ibcaustralia.com.au. Could you please reset the license ? Thank you and appreciate it
It has been reset, thanks
Thank you
Hi there. I’ve added some anchor links to my page so that when users click on the navigation bar the page automatically takes them to the appropriate section. However, the URL does not change. Is it possible to create unique hashtag URLs that coincide with each anchor link?
Hi,
For theme support please go to our support portal http://bit.ly/2Tsw02U and create a ticket, our team will assist you.
Thanks
