51 comments found.
I have downloaded this Theme from Envato but its Child Theme is missing. Any way I can get its child Theme as I need it for editing.
is there any demo for the RTL version?
Hello,
RTL demo version is not available but the theme is RTL support.
Thanks
hello, i purchased the theme 2 days ago and imported the demo. I spend a lot of time Customizing the theme and today all my content was reset and the layout changed?
Hello,
That’s strange, you haven’t requested support in the ticket?
Thanks
nol
This is not possible, it is possible, you have re-imported demo data.
no i have not i was prompted today t Update1 Redux Framework and i installed jetpack that’s all i did. But the layout defintly changed and the preview link of archio from 2 days ago did return a 404
I’m not sure what’s going on, but the theme won’t cause this.
im very sure it is the theme because as ai said the layout of “Home One” change without me changing anything!
If you don’t take any other action, your work will not be lost. Maybe you failed to install the demo data, so the home one page is not complete. Any other problems you have. Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Can you please email support?
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Order sent by email. We are very urgent to return, wait for a response.
I will check it. Thanks
Hello, we are building a site with your theme, and we are facing some problems with the portfolio carousel element.
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Order sent by email. We are very urgent to return, wait for a response.
I will check it. Thanks
Hello. I bought the update of my license in the Archio theme but I don’t know where I should put the code to be able to update it. Could you help me? Thank you
Hello,
You want to update the theme?
Thanks
Hello Yes, I want to update it, I bought an extension of the license but I don’t know how to reactivate it to be able to use the theme’s plugins and be able to edit it as I was doing.
I’d appreciate your help
1. Update theme using Envato WordPress Toolkit.
2. You can update manual theme: - If you have any troubles while using auto update ( such as permissions issue ) , and you want to update manually the theme via FTP or Cpanel.
- You download latest version of the theme on ThemeForest download page, and you rename the folder contain the old theme, then create a new folder and insert the latest theme into it.
Hello, on my website https://byt-in.sk/ suddenly digits in counter is missing https://ibb.co/RpnbhhK. But in WordPress they are: https://ibb.co/26rk0ws
I am using for cashing WPRocket but after I deactive it it not help. Where could be problem, please?
Thanks Filip
Hello,
Please update the theme and CTCore plugin to the latest version.
Thanks
Hello. After update PHP to version 8.0 on website is Warning messages: Warning: Trying to access array offset on value of type null in /data/f/6/f6b2434c-f933-4b9f-a17a-c2e72edf9f94/byt-in.sk/web/wp-content/plugins/ctcore/libraries/scss.inc.php on line 1753
Change PHP version back to 7.2 does not help. How can I handle with it? Website is: https://byt-in.sk/
Thanks Filip
Hello,
You can reinstall CTCore plugin. If the problem is still not fixed. Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Bought the theme yesterday after cofirmation that it can be changed with elementor (see comments here also) but no theme for elementor. Created a ticket but no response…
Where to add Google Maps API?
Hello,
You can find option for the problem here. Please see screenshot: https://prnt.sc/11so8bz
Thanks!
Hell. Is it possible to edit the design with elementor?
There was a mistake here. You can only edit designs with WPBakery. Thanks
Hello, I have som problems to solve on website https://www.vasplot.sk/
1) How can I set gray background color on desktop header. I add it on sticky header but I would like add it permanently – https://ibb.co/nBt3TMX 2) How can I set gray background color on mobile menu and delete search field? 3) Where I can change text „Share“ near to Facebook button in footer? Thanks
Hello,
1. You can custom css:
@media screen and (min-width: 992px) {
body #header-wrap.header-layout2 .header-main:not(.h-fixed) {
background-color: #232323;
margin-top: 0px;
}
}
2. You can find here: archio/template-parts/header-layout-2.php line 26 ( remove search form )
@media screen and (max-width: 991px) {
body .header-navigation .main-navigation {
background-color: #222;
}
}
3. you can use Loco Translate plugin to translate or edit layout file: inc/template-tags.php/ line 690
Thanks
Hello, thank you so much. This helps. I need to solve 2 more things:
1) Text in footer is black and not white and headlines in footer are grey not golden: https://ibb.co/B4wvp4W
2) In Contact page – https://www.vasplot.sk/kontakt/ is next to contact form blank square for Social media icons, but I want it to delete – https://ibb.co/J3kznX0 How can I do that?
Thanks FIlip
1. I see you are configuring the color here:
https://prnt.sc/w8l5aa https://prnt.sc/w8l5re2. You can custom css: .ct-google-map .ct-contact-social {display: none;}
Hello, thank you for your quick response. I am giving 5* on this theme but I have some issues:
1. Okay, thanks but where in WP I can change it back to colors from demo?
2. Thanks – works
3.. Button on homepage is invisible till I hover it: On website: https://ibb.co/6J1XjL9 In editor: https://ibb.co/Lz54nnN
1. Theme Option -> Footer -> Footer Top
2. You are setting the Secondary Color: #fff
Thank you!
Thanks
Hello,
I hope this is my last question 
On mobile menu we set gray background and delete search field (great, thank you) but sub-menu is invisible before i click on menu item: https://ibb.co/hsVt5zj . When I click on menu item, submenu is visible and okay: https://ibb.co/vXwYZZf . How can I set visible menu item in mobile version like in “after click” version? Thank you
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!a
Regards.
HI Team,
This one is urgent. For some reason when I am using the theme, some of the pages have their content duplicated after the footer.
Here is a link to the problem: https://www.remaba-design.com/en/why-remaba/
Can you please advice as on how to deal with it?
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!a
Regards.
Hi submitted two support tickets this morning, please attend to ASAP as the client needs the site to be complete in the next few hours
Let me check. Thanks
Please do, ticket numer: 2630880 and 2630876
Hey there,
I want to change the colour of the menu box from gold to red but I can not find where can this be applied.
Also the menu items colour needs to be changed but I dont seem to find where should that be done through
Hossam
Hello,
You can find option for the problem here. Please see screenshot:
https://prnt.sc/vojmpj https://prnt.sc/vojmutThanks!
Hi, I Purchased this theme and imported the demo but the “Next >” and “Previous <” buttons on the slider are not working. Please let me know how I can fix it.
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
It’s not working even on your demo. Please click on your demo and then click on the next and previous buttons you have on the top slider underneath “View More”. They are not working even on your Live Preview. Thanks
What demo are you talking about?
Does the theme support Elementor? You write that it is “compatible”, but included WPBakery…
The theme is compatible with Elementor and built with WPBakery Page Builder. So you can edit the design with WPBakery. Thanks
Can I edit the design with Elementor?
Is impossible. Thanks
Hi guys,
I have multiple issues, please could I email them to you? I want to send images and this platform does not allow it.
Thank you in advance.
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
hi its support rtl?
Hello,
The theme ready with RTL.
Thanks
Hi. I have a problem with the demo import. Can u please help?
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Sure. done.
Thank you
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
