94 comments found.
Can somebody explain why featured blog image is shown over the header menu when on hover. Is it a theme bug or WP 5.6 issue?
Hello,
The featured image of a post does not have, by default, any effect on hover. Are you encountering this issue in the blog page or in the single post page? From your description, it sounds like a z-index issue, but we would need to investigate on your page. Please open a ticket on our support platform with a link to your blog page and we will take a look. All the best.
Please, keep your changelog updated it is still stuck to Pirouette 1.1.9
Hello,
We generally add release notes only for notable changes. Recent updates have included only plugins updates and minor bug fixes. As soon as we add something new or make a significant change, it will be added in the release notes as well. All the best.
Hello. My submenu is not working on mobile phones. It keeps reloding the parent page. Can you help me solve the problem? Or is there a way to create a different maneu for mobiles?
Hello,
Is the submenu generating an error or it’s just that you are not able to click on the drop-down arrow? In this case, using CSS to control the size of the menu arrow would help. If you open a ticket on our support platform, with a link to your site, we can investigate the source of the issue. All the best.
It`s a submenu erron. I`ll open a tiket
Hello,
how can I set the page title and page subtitle as H1 and H2 ?
Thank you!
Hello,
The easiest solution would be to use only the Page Title, which is an H1, and add the H2 directly in the page as a subtitle. Otherwise, you will need changes in the files to make the subtitle an H2. All the best.
Hello, i have pirouette Theme, it’s a very good theme… but Since the wordpress update. backgrounds are reduced just on the content, they are no longer full width. Why? what to do? no compatible with 5.5? http://elevagesolemio.com/ . Thank you
I’m update xtender : wahoo it’s OK 
hi there, can you confirm if this theme is compatible with Wordpress 5.5? We’ve got multiple errors since upgrading and WP Page Bakery is now broken. The errors seem to relate to a variety of components. Seems to be all related to xtender plugin. As soon as I deactivate that WP Page Bakery works. Do you know when you will be releasing a fix?
Hello,
Yes, the issues are related to a conflict with xtender. The version we released yesterday should fix the conflict. All the best.
Pre-sale question. Is it compatible with WP 5.4.2? Also it comes with the last version of WPBekery?
Hello,
Yes, the theme is fully compatible with the current WP version and it comes with the latest version of WP Bakery builder. All the best.
Hello,
i have a problem with th schedule builder. On mobile devices the calendar (preset: monthly calendar) shows two different day names. One with only the first letter of the day and another with the first three letters with there dots. I have the “full day name” option checked. how can I fix that?
Thank you in advance
Hello,
Please open a ticket on our support platform: https://my.curlythemes.com and we will send you a line of CSS to fix the conflict. All the best.
picture
Hello,
If you have questions about our product, please open a pre-sale ticket here: https://curlythemes.com/support/presale-question/ and we will help. All the best.
Hi i dont understand how to use the schedule, can u please help me??
Hello,
The schedule is added with our Events Schedule plugin, you can read the plugin documentation here: http://docs.curlythemes.com/weekly-class-schedule/#quick-plugin-setup If you need our help with setting up your schedule or classes, please open a ticket on our support platform. All the best.
Hello good evening, I have a little problem with Testimonials. The speed of the slide is much too fast and I can not adjust it. It doesn’t matter on the computer because you can just click on the balls with the mouse and you go back a slide, but on the phone this is not possible, can you help me?
Please open a ticket here: https://my.curlythemes.com/#/ with a link to your testimonials page and we will take a look. All the best.
This purchase code does not seem to be associated to one of our products. Also, you seem to have a different dance theme on your site, so most likely you’ve made a confusion between dance themes. Please check your purchase again. Also, it will be a good idea to edit your comment and remove the purchase code, as this should not be public info. All the best.
I am trying to figure out how to edit the Post and Page Social Sharing Icons. I need to remove the “Google Plus” red icon as Google Plus is no longer being supported. Can you tell me how I can remove it. Thank you.
Hello,
We’ve sent a reply to your support ticket, with an answer for this question too. All the best.
Thank you Alex, its all good now.
Hi there, Thank you once again for a great theme. I would like to ask about the Weekly Class plugin you have implemented into the theme. I have assigned a custom color to the custom Class type “AVATUD UUTELE ÕPILASTELE”, but the classes that have that class type are not showing up with the chosen color (#8bd6bb) on the weekly schedule layout, please see here: https://jjstreet.ee/tunniplaan/
Any ideas why it’s not working? Thank you in advance.
Hello,
This should be caused by a local conflict. We encountered a few times a similar issue with clients using a minifying plugin affecting the color coding. Please test for conflicts with other third party plugins, especially optimization and minifying plugins. If you can’t find the source of the issue, please open a ticket, with WP login info, on our support platform and we will investigate this further. All the best.
Thank you for the fast action, the Autoptimize caching plugin was the cause of the issue. Thanks again.
Hey guys… How can I create a coming soon page? where the menu is not visible…. I have deleted the demo landing page, so i cannot check anymore myself, sorry
Hello,
You can create one manually, by hiding the menu through CSS only for that particular page, or you can use a dedicated solution. If you need more help, please open a ticket on our support platform. All the best.
Hi! Is it compatible with WP 5.3.1?
Hello,
Yes, you can safely update to the current WP version, as long as you use the current theme version. There are no reported issues. All the best.
Thx
Haven’t received response to support e-mail in almost a week. Please get back to me because we’ve not been able to use the theme anymore after upgrading to the newest version: We’ve encoutered an issue that we’ve been unable to resolve, could you please tell us what we should change in order to not get this error?
Deprecated: Function create_function() is deprecated in /public_html/wp-content/themes/pirouette/framework/class.woo.php on line 37
Hello,
We can’t find any open tickets from your account on our support platform. Please note that the only way to reach us is by opening a ticket through the dedicated support platform: https://my.curlythemes.com/#/ As for the error you are encountering, please make sure you are running the latest theme version. We did not receive similar complains, so it should be something local. If updating does not fix it, please use https://my.curlythemes.com/#/ to open a ticket. All the best.
Hi, I am trying to user revolution slider but it asks me revolution slider’s license code. I can not find this licensed code from anywhere from file which i downloaded. can you help me? how can i find this license code for this slider to use.
Hello,
Rev Slider is included in the theme, you do not need a license for the plugin, as you are using it through our extended license. Any message related to a Rev Slider license or activation is directed only to direct buyers of the plugin, not to clients who have it included in a theme. You should always use the compatible version included in your theme. All the best.
I can’t Install Revolution Slider on WP. There is an error message that “PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature” what can I do ?
Hello,
There was a temporary issue with our plugins update server, it should work fine now. All the best.
Hi, is this theme compatible with the latest version of WordPress? The column on the right side states compatibility with 5.1.x, but not with 5.2.2.
Hello,
Yes, the theme is fully compatible with the latest WP version. All the best.
Hello,
your template is very nice. Thank you for your work. Is it possible to visit and try backend (administration) this template, please?
I am interesting for options about planning lessons.
Thank you for your question.
Stanislav
Hello,
We do not have a backend demo available. If you want to learn more about classes creation and display, you should read through our Events Schedule documentation: http://docs.curlythemes.com/weekly-class-schedule This is the plugin the theme uses for classes. All the best.
Is it possible to have a transparent header?
Hello,
You can set transparency to the header background color, at Appearance > Customize > Colors > Navigation. Still, please note that too much transparency will cause a bad display for the sticky menu. All the best.
