85 comments found.
Unfortunately, it is currently not possible to display the scroll-down text on a page if the page heading has been deactivated. Is it possible to insert the scroll-down text manually if the page header is deactivated?
Thank you very much.
Hello,
I am not sure I understand correctly which is the scroll-down text element, but if you are asking about the navigation section titles, these are added in the row settings fields. You can edit the row, go in the Section Navigator tab and fill in the Section Title field. If this does not help, please open a ticket on our support platform with a screenshot of the element and we will let you know the solutions available. All the best.
I have a question about the WPBakery element Filmstrip Carousel. In some browsers (e.g. Firefox) the carousel does not start. It just stands statically. When I reload the page, the carousel works. Is this a bug in the filmstrip carousel element? This error can also be observed in the Live Preview of this theme.
Hello,
Are you encountering this issue only on particular browsers like Firefox and it loads fine on Chrome for example? This should not be related to browser, but to the script not being loaded correctly or completely in the first page load. Still, if you give us more details about the behaviour with different browsers, we can investigate this further. All the best.
I have tested it with the most common browsers.
With the following browsers under Windows, the carousel does not rotate or only after the page has been reloaded:
- Chrome
- Firefox
- Edge
- Opera
On MacOS it works immediately with the Opera browser. It can be assumed that the script is not loaded correctly under Windows when the website is first loaded.
Thank you for the additional info, it should be related to initial script loading, as Opera is usually faster. We will look further into this issue and try to replicate it on our platform. All the best.
Hello. Does your theme fully support PHP 8?
Hello,
Yes, the theme is fully compatible with current PHP 8.0+ versions. All the best.
Hello, I have bought this theme and even with update im still getting fatal error php 8.0, it says theme is still calling for create_function which is deprecated. Can someone please help, I tried the support and they never answer.
Hello,
This should be related to a compatibility issue. Please update the theme to the current version, Pirouette 1.2.6 and all the included plugins to the version included in the theme. Updating everything should fix this conflict, but if you are still encountering the error, please open a ticket on our support platform with WP login info for your dashboard and we will investigate this further. All the best.
Hello, how do i remove the section navigator on the home page the says “Hero Header” i removed all others but can’t find where that one is located. thank you
Hello,
That is the header section title. You need to edit the page, scroll down to Individual Page Settings > Page Heading > Section Title and edit the field. All the best.
Hi, Enjoying the theme. Have a question about the social media button though. They are coming out as solid circles.
This is the code I have icon icon=fa-facebook boxed=yes link=# [icon icon=fa-instagram boxed=yes link=#] [icon icon=fa-pinterest boxed=yes link=#]
and here is the page for you to see https://powerflow.gr/contact/
Thank you!
Hello,
We are glad to hear you are enjoying our theme. This should be related to a rule blocking the font family of the icons. Please open a ticket here: https://my.curlythemes.com with WP login info for your platform and we will help you with a local fix. All the best.
Hello, i bought the theme, but im having a issue, i already created a ticket but i have no response regarding the issue.
Hello,
We’ve sent a reply to your support ticket. All the best.
Hi! Is there any way to have the modal function in events carousel? Thank you!
Also can I have the button with custom link in past events too?
Hello,
Yes, any schedule can open a modal, if you activate Show Description in the schedule builder. The action button is hidden by default for past events, but please open a ticket here: http://my.curlythemes.com/ with this request and we will help you display it. All the best.
im getting this error every time its trying to install the theme after i upload it. “The package could not be installed. The theme is missing the style.css stylesheet.” Please help.
Hello,
This is a common error when trying to upload the wrong .zip file. You need to install the pirouette.ZIP file that is inside the download package ZIP, not the whole ZIP. Open the ZIP archive that you got from Theme Forest and take out pirouette.ZIP. That is the theme file that you need to install. All the best.
Hello there, a customer who bought your theme and as a layman can’t cope with it at all, commissioned me for the installation. I found that the importer for the widgets isn’t working. Which plugin (name) do you use? The plugin of ChurchThemes.com definitely does not work. This just wants its own .like files.
My customer would also like to see the DEMO 3. How to choose this? Is it not possible to install a simple demo importer? Thank you very much. Happy evening. Greetings Neo
Hello, I have now installed demo 3. But I need the correct plugin for the widget import. During the demo, all demo photos are imported pixelated. Best regards Neo
Hello,
Yes, the widgets can be imported with Widget Importer & Exporter plugin. At Tools > Widget Importer & Exporter you should see: Please select a .wie file under Import Widgets. If you still need our help, please open a ticket here: http://my.curlythemes.com with WP login info for the dashboard. All the best.
Hello, thank you very much. But the importer plugins that exist do not accept this file from foreign themes. Which plugin exactly (name of the plugin) should be taken? Thank you Many Greetings Neo
The name of the plugin is Widget Importer & Exporter. We are using it for all our themes, with thousands of clients, and we did not encounter such an issue. Please open a ticket on our support and we will help you import the widgets. All the best.
Hi, using the Pirouette Dance theme… updated the theme to latest version 1.2.1 but the WPBakery plugin does not update, even Dashboard plugin updating (theme essential plugin)..this should work, doesn’t it?
Hello,
After updating the theme, you should see the auto-update notification for the plugin in your dashboard. If this notification does not appear, try activating the default WP theme and then activating the theme again. As a last resort, you can delete the plugin and install it again after the theme pushes the install notification. All the best.
Can somebody explain why featured blog image is shown over the header menu when on hover. Is it a theme bug or WP 5.6 issue?
Hello,
The featured image of a post does not have, by default, any effect on hover. Are you encountering this issue in the blog page or in the single post page? From your description, it sounds like a z-index issue, but we would need to investigate on your page. Please open a ticket on our support platform with a link to your blog page and we will take a look. All the best.
Please, keep your changelog updated it is still stuck to Pirouette 1.1.9
Hello,
We generally add release notes only for notable changes. Recent updates have included only plugins updates and minor bug fixes. As soon as we add something new or make a significant change, it will be added in the release notes as well. All the best.
Hello. My submenu is not working on mobile phones. It keeps reloding the parent page. Can you help me solve the problem? Or is there a way to create a different maneu for mobiles?
Hello,
Is the submenu generating an error or it’s just that you are not able to click on the drop-down arrow? In this case, using CSS to control the size of the menu arrow would help. If you open a ticket on our support platform, with a link to your site, we can investigate the source of the issue. All the best.
It`s a submenu erron. I`ll open a tiket
Hello,
how can I set the page title and page subtitle as H1 and H2 ?
Thank you!
Hello,
The easiest solution would be to use only the Page Title, which is an H1, and add the H2 directly in the page as a subtitle. Otherwise, you will need changes in the files to make the subtitle an H2. All the best.
Hello, i have pirouette Theme, it’s a very good theme… but Since the wordpress update. backgrounds are reduced just on the content, they are no longer full width. Why? what to do? no compatible with 5.5? http://elevagesolemio.com/ . Thank you
I’m update xtender : wahoo it’s OK 
hi there, can you confirm if this theme is compatible with Wordpress 5.5? We’ve got multiple errors since upgrading and WP Page Bakery is now broken. The errors seem to relate to a variety of components. Seems to be all related to xtender plugin. As soon as I deactivate that WP Page Bakery works. Do you know when you will be releasing a fix?
Hello,
Yes, the issues are related to a conflict with xtender. The version we released yesterday should fix the conflict. All the best.
Pre-sale question. Is it compatible with WP 5.4.2? Also it comes with the last version of WPBekery?
Hello,
Yes, the theme is fully compatible with the current WP version and it comes with the latest version of WP Bakery builder. All the best.
Hello,
i have a problem with th schedule builder. On mobile devices the calendar (preset: monthly calendar) shows two different day names. One with only the first letter of the day and another with the first three letters with there dots. I have the “full day name” option checked. how can I fix that?
Thank you in advance
Hello,
Please open a ticket on our support platform: https://my.curlythemes.com and we will send you a line of CSS to fix the conflict. All the best.
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Hello,
If you have questions about our product, please open a pre-sale ticket here: https://curlythemes.com/support/presale-question/ and we will help. All the best.
