133 comments found.
Hi, a new client of mine have this theme installed, bought by the previous “dev” that now cant be reached, so I realize we might have to buy an extra lisence.
Their site use the full screen menu version with hamburger menu button also for desktop, but on the single blog posts the menu does not show up at all on desktop, while it works fine on all other pages. On mobile, there shows up a completely different style menu on the blog posts, while we still have the correct menu version on all other pages. We are currently using attika 1.1. Is this a known bug that have been fixed in later versions? We really need to know this before considering buying a new lisence. I can give you admin access if needed.
Hi there,
Version 1.1 is really old, and we suggest that you update your theme to the latest version (1.5). This can be an incompatibility issue with some 3rd party plugins, a newer version of WordPress that has been released after our theme’s 1.1 version, or a simple misconfiguration matter. If you have the purchase code, you can send us a mail and include your purchase code and one of our agents will take a closer look.
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Possible to disable links in Portfolio-Slider
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Done
Hi there!
Thanks for the update 
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Problem importing demo media. I can’t import the media of the demo content of the post. Where is this media? Using XML Import not work
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Get a critical error message when I go the widgets :/
Hi there,
We haven’t tested our theme with WP 5.8 yet. You can try using this plugin as a temporary solution: https://wordpress.org/plugins/classic-widgets/ until we release an official update.
If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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What I do? I do not have SUHOSIN Installed on my Plesk Server. Does the theme work without SUHOSIN Installed?
Hi there,
SUHOSIN is not required for our theme to work. If you are experiencing issues, please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Hello its urgent
open mauri-restaurant.com why the link button on icon cant be clicked in mobile version but web page can be clicked.
Thank u
Hi there,
We checked your site on mobile and everything seems to be working fine. Have you resolved this in the meantime?
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Hello, is there a way for showing “Area side” on mobile?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
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Hello. Please, i would like to know if the demos of Atikka were build with WPBakery Composer, with another visual composer or if the demos are built as templates. Thank you very much. I need to know this for deciding
Hi there,
The demo content is created with WPBakery. We have a lot of custom elements that work only with this page builder.
Let us know if you have any additional questions.
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Its perfect then but… one more question: i can’t see in the shop page of the demo product with variations or composite products. How could we see how it works with this type of products?
Hi there,
Attika theme does not have the product variations presented on the demo however it is possible to achieve. You can read more about it here.
Do let us know if you have any additional questions.
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Hello,
I am interested in buying the theme, but does it possible to use directly e-mails instead of using OpenTable for booking reservation ??
Thanks
Hi there,
Unfortunately, only OpenTable has been tested with our theme. You can try finding another plugin to help you make reservations, but we can’t guarantee it will work.
Let us know if you have any additional questions.
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maybe an update on Attika as others template of yours (André or Gaspard), wich let us the choise to book with opentable or directly by mail ?
Hi again,
Thank you for your suggestion, we will pass it on to our developers and they will consider adding it in one of the future updates.
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Thank you, Attika is perfect for me but I will not buy it juste
because of this problem. 
We are sorry to hear this.
Let us know if you have any additional questions.
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Indeed I have another question, is it possible according to you to “tinker / personalized” the contact form (contact form7) to have a kind of reservation form while keeping the design of the forms on the template? For example from contact form7 create a form with a Last name -first name Drop-down menu from 1 to 10 (for the number of people) Calendar or date box Time slot Send button (receive directly by email)
Pending the update of the reservation forum without Open Table
Hi again,
Regarding the Contact Form 7 and what can be done with it, it is best to take a look at its official documentation: https://contactform7.com/docs/
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But whatever we select on contactform7 with its plugin we keep the same design as developed once the template is installed right ?
Hi again,
Yes, the design should stay the same. If something changes, you can always submit a ticket and our support team will take a look. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Hello,
I am interested in buying the theme, but when viewing it on my computer it is cut off, why?
Thanks
Hello, I need to know if I can do certain things in the template. 1- I need the home to have a video that occupies the entire screen and a button below that activates and deactivates an .mp3 audio, and that the menu appears on the top right, hamburger style and a scroll down. Thanks
Hi there,
Could you please explain how it is cut off on your computer? Thanks. 1. You can try displaying your video with Revolution Slider plugin that comes with our theme. You can see their documentation here: https://revolution.themepunch.com/joomla/documentation/There is no option to play an audio with our theme. You can try finding a plugin to help you with this, but we can’t guarantee it will work.
You can see in this screenshot all of the available header types: http://prntscr.com/130ywc3Let us know if you have any additional questions.
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Hello, I send you a photo so you can see how I see your theme on my computer, there are no spaces on the sides and the text is cut on the sides of the screen. On the other hand, it is essential for me to place a button that activates and deactivates an audio file in my home, could it be placed with code? If possible, I will buy the theme.
https://drive.google.com/file/d/1MbAxVvKQ49xYtchg8U25oS_5C8CCTHhN/view?usp=sharingThanks
The video that I need to place on the home page has no sound, another .pm3 file would be activated with the button Thanks
Hi there,
The link you provided can’t be accessed without a password. Perhaps it would be best to reach us at office@mikado-themes.com and we will continue this conversation there.
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Hi Support Team,
I just expired my support license, But just suddenly my portfolio’s is not showing on the filter anymore,
Can you still help me out with this. Or anyone here can show me how to rectify this. please need help urgently
https://cuisinesolutionsmea.com/portfolio-with-filter/I got it sorted, thanks
Hello there,
We are glad that you’ve managed to resolve this in the meantime.
In case you need further assistance with the theme please submit a ticket at our Help Center and one of our support agents will gladly help you.
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I just purchased and am trying to install the demo but can not find the purchase code. where do I find the purchase code to install the demo??
Hi there,
Thanks for writing in! Please read more about it here.
We hope this helped.
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Hi There,
I understand I am out of the support window for this theme.
With that said do you know why your theme no longer integrates with Instagram? When I try to reconnect I get this error:
error_type “OAuthException” code 400 error_message “Invalid scope field(s): basic”
Hi there,
Thanks for writing in!
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins as this has been fixed in the latest theme update.
Thanks.
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Hi. How can i edit the “portfolio_list TRIO” ? I want to delete the titles (leave only the pictures)
Hi there,
Thanks for writing in!
Within our portfolio list settings you can change the hover behaviour.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi,
Is the theme RTL ready?
Thank you.
Hi there,
Thanks for taking an interest! Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.
Do let us know if you have any additional questions.
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Hi, love this theme. I would like to purchase…I want to use this theme for a fitness website, at main home ESERVATIONS my questions are,1.Can the pop up OPEN TABLE be replaced to another booking pop up? also can you help me with it?need special codding? 2.The reservation appear with some bugs.. https://attika.qodeinteractive.com/opening-hours/ Thank you, looking forward for your reply!!
Hi there,
Thank you for reaching us!
1. We have not tested any third-party plugin for booking so we can’t really guarantee theme compatibility. But you can always test this on your end.
2. We have corrected this, so please check once again. Thanks for notifying us.
Do let us know if you have any additional questions.
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Hi, Thank you for your reply.
1. The https://attika.qodeinteractive.com/opening-hours/ still looks broken
2.Can I replace Open Table Pop with a Pop Up using RESERVATION form, can it work ?
3. As well IG feed is broken
4. When do you plan to update the theme so I can purchase, I really love it ♥
Thank you for your help. Best Regards !
Hi there,
1. We have cleared the cache on our demo so please check it once again. Thanks.
2. The popup reservation form is added as a shortcode that we have made for Opentable where you enter your Opentable id, you can always try to either modify this or add a button to link to some external reservation. Or you can consider using some third-party plugin, however, please note that we have not tested any third-party plugins nor we can guaranty theme compatibility.
3. The IG has been fixed in the latest theme release, you can see it on the demo page here https://attika.qodeinteractive.com/restaurant-home/
4. An update of the theme has been released on October 19th, 2020 and it works perfectly fine.
Do let us know if you have any additional questions.
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Hi. Thank you for your reply, Yes, the theme is working quite smooth, but there are many small bugs …some I just reported previously…and the more I look I keep finding them…https://attika.qodeinteractive.com/portfolio-item/seasoning-time/ the title is seems not well aligned… Do you offer money back if this issues keep appearing ? I need a functional clean and support for my site development, not keep reporting the bugs…Thank you for supporting!!
Hi there,
This is the portfolio title which is positioned that way by the design. You can for sure position it the way you wish if this is the case. As for other bugs we are not sure which ones you refer to and you can always send us a mail providing us with a detailed explanation about it.
As for refund you can read more about it here
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Hi, I have built a pizza delivery website using your template and I’m looking to renew support, I’m curious if you can help me, do you think you will help me with the following questions I have?: - Is it possible to add modificators to pizza? Like big/small, add extra ingredients (so that is is reflected on the price) - Is it possible to change how the page looks on mobile? Currently I have a single pizza taking up whole screen of a smartphone, and I would like the items to be smaller. If yes, I won’t hesitate. Thanks!
Hi there, Thanks for writing in!
1. You could possibly achieve this with variable products.
2. It depends on what you wish to change, usually not a lot of things could be changed as the responsive styles are already included and all our themes are responsive. Possible we could provide you with some custom CSS for this, however, we still need a bit more information in order to be able to see if this is possible. You can always provide us with your website URL so we can check.
Thanks.
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Hello, how can we set up our own pictures on the columns carousel for Attika theme? Thank you
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Hello! Is this compatible with WP 5.5.1? Also, does it have a mobile / tablet optimisation?
Hi there,
Thanks for taking an interest! Please note that all our themes are responsive and you can for sure check our demo website and test it on different devices, as well it is for sure compatible with the latest version of WP.
Do let us know if you have any additional questions.
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Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
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No reply at all. I really need this answer urgently
HI there,
Could you please provide us with your request ID so we can check, as we could not locate any request created by your Envato username.
Thanks.
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Can i share the loggin password to the admin inside support area ?
Hi there,
Within our support help center, all your request is only visible to you and our support team, so you can share them for sure without need to worry.
Thanks.
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Assigned to Milica Jevtic Id #60049
Hi there,
Thanks. Once we check we can see that our support agent has answered your request. If you have any additional questions please keep the conversation with our support team.
Thanks.
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