Hi

Thank you for your interest in our theme. There is a Ecommerce Version of this theme will be available soon but should be higher price than this version

Thank you

What is the projected launch date of the Suga Ecommerce Version? Thanks.

Hi

Thank you for using our theme.

1. When the sticky nav enabled, you can check from your site by scrolling down, then try to scroll top and the sticky nav will show

2. You can edit the typography of nav menu via Theme Options -> Typography -> Navigation. If you want to change the color, you can use the custom CSS code and add it to Appearance -> Customize -> Additional CSS field

3. This module doesn’t support the ajax load more feature, but if you want this, we can offer you the customize service then

4. Unfortunately, there is way to prevent this at the moment, but the theme supports some fields in pagebuilder like: exclude posts by ID, offset, manual pick posts, etc. You can try to combine these option to prevent the same stories.

Thanks

Thank you so much, I tried but a couple things didn’t quite work: 1. Stick nav: it does not stick at all, even when scrolling as you described, I have the first header from Natura template, tried to switch it on and off and still not sticking 2. But that’s navigation in the main nav, the colour in there is different then the off canvas menu: main nav I have source sans pro 600 in black and off-canvas menu is 700 and the colour appears different (grey) – I would like the off-canvas to be black, 600 and not all caps

I was also wondering how I could: 3. Change metadata font to Sans 4. Change colour on scroll to top element 5. Remove all caps in post month

Thank you!

Hi

Thank you for your reply

1. Can you please check our demo site to see the sticky nav. Does your site work like that or you can’t make the nav action like the demo page?

https://atbs.bk-ninja.com/suga/

2. Can you email us the WP admin? We will help to add the custom CSS code for the off canvas then

3. You can change the metadata font in Theme Options -> Typography -> Tertiary font

4. Which color do you want? Please describe more

5. Can you send me a screenshot of the caps that you want to remove?

Thanks

Sure thing!

1. Hmm I see, it only shows a little bit on scroll up, yes mine works like that too, is there any way to make it persistently sticky? 2. Could you please just give me the code and say where to drop it? I don’t feel super comfortable sharing my admin access 3. Thank you! And no caps? 4. It the box with an arrow pointing up that anchors the user to the top of the page, it is currently white with a grey arrow and id like it to be blue #023aec with white arrow 5. Yes, see it here: https://bit.ly/2SPgqgx

Hi

1. Unfortunately, the theme just supports this kind of sticky menu. If you want, we can offer you the custom work to make it persistently sticky.

2. You can use this code

.navigation--offcanvas>li>a {
    font-famlily: "Rubik";
    font-weight: 700;
    color: #444;
}

Then please change the font name and the color code

3. Can you send me an image?

4. Please use this CSS code

.atbssuga-go-top.atbssuga-go-top.is-active {
    background: #023aec;
    color: #fff;
}

5. Please use this CSS code

.post time.time, .post__cat, a.post__cat, .entry-cat, a.entry-cat,
.navigation--offcanvas>li>a {    
    text-transform: none !important;
}

All above CSS should be added to Appearance -> Customize -> Additional CSS field

Thanks

Got it, thank you so much!

Found one more strange thing: i entered custom text in site identity but for some reason instead it shows “Natura – my site title” – why might that be?

Also, at the bottom of each post there is a view count – how can I turn that off?

Hi

Thank you for using our theme. The images should be cropped to fit the grid of the design, and help to reduce the site load then your site will be faster. If you want to show the original images, then your site is very heavy. For example, 1 image will load 2Mb, if you site has 100 images, then it will need time to load 200Mb, and the speed is very slow

Thanks

is it possible to add a cta button beside the search button on the navbar?

Hi

Can you please tell me what is the cta button?

Thanks

Call-to-action button. We’re planning to add like a “sign up” button beside the search

Hi

Thank you for using our theme. The header on mobile and desktop are different. On mobile is just a simple header so it doesn’t support the ads. To optimize the speed of your site like our demo, you should have a good Hosting, and optimize the image before upload them to your Hosting, beside that you should have a cache system running with your website. There are more than 400 customers are using our theme, no one complain about the speed of the site, so you should follow my advice to optimize your website. Please consider for the rating because I see your reason is not true

Thank you

You haven’t given any advice. I can only presume your other reviews are fake. The site is optimized. Previously we were using a 3 year old theme optimized with plugins and had a Pingdom result of 89. We switch to your theme and this drops to 66-69 whilst crashing the whole site. The shared Pingdom result is nothing to do with images or hosting, as you should know. Your theme appears to block caching plugins, thus making it unusable for a real business. As per our emails which have not had a reply, we would like some advice hence contacting you. As you know we have spent days on this and found various bugs in your theme that it make it incompatible with all the caching plugins that we have tried thus far. As we asked in numerous emails can you please share your settings for w3 cache or advise exactly what plugins you are using? *Strange how we get a reply in 12 hours here and no reply at all by email.

Hi

I’m not sure you have use how many themes in the past, but the theme is working well on our serve and not yours, so the problem should be on your side.

If you’ve just switch the theme to our theme, you should regenerate the thumbnail by using this plugin: https://wordpress.org/plugins/regenerate-thumbnails/

It will help you to optimize the image and improve your speed.

The theme doesn’t block cache plugin, but it can’t support for all cache plugins. We recommend you to use W3 Total cache that doesn’t cause any issue with the theme.

We have not received any email from you since we replied to your email. Maybe there is a problem that it can’t sent to us. We always reply the customer within 24 hours and 48 hours if there is a holiday or Weekend. If after 48 hours you don’t receive our reply, then you can send us another ticket to remind us here

Thanks

Hi, I’m not sure if you are even a real developer. We have contacted you over 20 times, every time you try to fob us off or no reply at all. This is not support. Have you even looked at the pingdom result/s. It would be easier to look then keep trying to avoid doing anything.

The pingdom result/s states the below problems. This is not a problem with image compression! With other themes the caching plug ins deal this, but your theme blocks them working correctly. -Reduce DNS lookups -Make fewer HTTP requests -Use cookie-free domains -Add Expires headers -Compress components with gzip -Avoid URL redirects

As per the emails why are you ignoring our repeated requests for your w3 cache settings. Sending us your settings takes seconds and should solve the issue. You can download your ‘Export configuration’ at the bottom of the W3 cache settings page. Then if you reply to one of the emails with this file, it would be great?

Hi

Thank you for your reply. If you want to have the configuration file of our demo page. I would like to send it to you. Please download it here

https://file.io/4veZhDlpJJUU

I hope it will help

Thanks

You have reduced the Pingdom score from 66 to 61. This is obviously not the correct file or you are using other caching plugins. Where is the theme developer? What plugins exactly are you using?

Hi

The Author list will show the author who has at least 1 post in the website. There is no option to control which kind of author will be shown, we will consider to add it soon in the next update

Thank you

Thank you, but I have a user which has 1 post in the website. Unfortunately it disappears on the authors list page when I switch his role from Administrator to Writer.You can check it out on the links: Authors List Page: https://nimbuskultursanat.com/yazarlar/ The user I mentioned (Currently his role is Author): https://nimbuskultursanat.com/author/berfugurlu/

Usually, the author role should be shown in the list. Let us check this and we will add the fix soon

I’m sorry for the inconvenience

Thank you, could you please send me an e-mail when you find the problem and the way I can fix it? kerimcankara.pl@gmail.com