255 comments found.
Hi,
I am experiencing an issue when viewing my homepage on the mobile view, it does not display some sections.
www.cypherlogistics.co.za
Please can you assist
Thanks
Please check your ticket now. Thanks.
can you do customization for RTL for us?
Hi,
We provide website customization service, If you agree to pay the customs fee, please contact us via a form: https://themeforest.net/user/oceanthemes#contact
Thank you
Hello, i am having a problem, my license key is invalid. how can i fix this? Thank you
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Theme missing installation files and giving me issues would like to get a refund please
Purchase code: 9635f8ff-e729-4a01-88ff-9ec75ad48d6d
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I would like to add a rev slider to Blog Page of my site, I noticed from settings I can change the blog layout between 3 types but when i go to Pages and try to add a revolution slider at the top using visual composer, it doesnt show anything. Also with this setting i am unable to see a breadcrumb/title area on the assigned Blog Page
thanks!
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Nice script, please how do you generate receipt for a client. That pay for a parcel or cargo. Thanks
Help me out
And please how do I access the admin dashboard
Hi, please submit a ticket to be helped: https://oceanthemes.ticksy.com/
Thanks.
Hello, does the shipment tracker for this site work well? Can I easily let customers track their packages for location updates and shipment info?
Secondly, I would want to install a language translator plugin to be placed at the top of the page beside or within the menu. Can that also be done?
Hi,
1, The shipment tracker work well, customers easily to track their packages for location updates and shipment info.
2, Yes, you can add a language translator plugin to be placed at the top of the page beside or within the menu.
Thank you
We are getting a virus warning for the theme
Hi,
We’ll provide a solution to fixed your issues.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, I have made a refund request since last week with reasons and no one has responded to it yet. I am really stranded here and would appreciate better customer service.
Hi, I have accept refund for you, please wait for Envato confirm. Thanks
Hi, Does the theme supports RTL.?
Hi,
Sorry, our theme not support RTL.
Thank you
Can I use the graphics (photos, icons) included with the theme? Is it legal?
Not, sorry images use for demo only purpose. Thanks
Please is this a complete Scripts or just a template,
and please do you have another version of go cargo that's not on WordPress. ThanksHi,
That’s a WordPress Theme and you can build your website faster.
Thank you
OK, thanks, I haven’t used WordPress before, that’s my problem
Is this a complete theme that I can buy and upload and start using it. Thanks
Hi,
That’s a WordPress Theme and you can build your website faster.
Thank you
Hi,
I’m buying themes. Could you help me for diffrent subject on Themes?
Hi,
We’ll support for your problems.
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you
Hi Dear,
On Wordpress,
I click the Appearence – Themes – Upload Theme Than I click the ’’‘gocargo freight logistics wordpress theme.zip’’ ( Zip ) then I click ınstall now.
Than problem; ’’’’’’ Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed. ’’’’’’
How can I do for that, why is it failed dear?
Hi,
Please don’t install theme package you have download “Full files & documentation” from themeforest. You need to extract / unzip to a folder and find / install gocargo.zip file only.
Please read more this guide: https://help.market.envato.com/hc/en-us/articles/202821510
Watch the video tutorial before import demo content: https://www.youtube.com/watch?v=gNQ5ROnJn64
Thank you
Hi Dear,
Okey, I can ınstall this. Thank you.
How can I change Contact Us,Bussiness Hours and Newsletter Sign Up at the bottom of homepage?
Hi,
We’ll support for your problems.
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you
i cant seem to add google map to the map option as anytime i copy and paste a map link, it doesnt work but your demo map link does. how did you get it to work?
Hi,
We’ll support for your problems.
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you
Please how do I activate theme after purchase. Does it require a purchase code activation and how can I do that please
I have reply your ticket, please check. Thanks
hi i’ve followed every installation guideline but i have a problem where I’m unable to see the track option after theme installation. Is there something I need to do seperately. please respond asap
Hi,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you
does this theme require activation? I ask because I can’t seem to find a way to remove the buy theme tag from it after installation..kindly guide me through this thanks
Hi,
Sorry, we’ll support for your problems.
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you
I’ve submitted a ticket but no reply on my question
I have reply your ticket, please check. Thanks
Hi, i have a bug on my website which use your theme GOCARGO since a few years. Some CSS classes for color backgrounds, some youtube players and anothers elements of my layouts aren’t visible. Could You help by private message please ? Ludovic l.chesnel@imaginactif.fr
License : b200fec0-14ea-439d-aa43-755457b8c9ad
Hi,
Please don’t worry. We’ll support for you.
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you
Hi
Please can you assist me, i need to change the sub menu grey to a different color, ive tried changing every available color field to see if it would change but it doesn’t.
Thank you, looking forward to your reply
Hi,
We’ll added option to for change in backend, we’ll release new version now: http://prntscr.com/tnqbdo
Please update the theme latest version for your website and you’ll seen option in GoCargo Options.
Thank you
Thank you, sorry how do i updated the them, I’ve downloaded the zip file again do i have to reinstall the theme?
Hi, You can easy automaticaly update the theme via Envato Martket plugin: https://envato.com/market-plugin/ , Thanks
Includes template for E-Commerce?
Hi,
We have plans to Includes template for WooCommerce plugin in this week. Please wait for an new release.
Best Regards, OceanThemes
Hi. I am trying to put the header info with the phone, email and service hours but I can’t find that section on the documentation. Is it in the documentation?
Hi,
Please read more guide: https://oceanthemes.ticksy.com/article/15850/
Fonts Awesome icon here: https://fontawesome.com/v4.7.0/icons/#brand
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
