670 comments found.
Hello how to change the layout of the site in the theme? it always says layout comes from theme
I want to change it to full-width when I use Elementor Layout options it breaks…
Please send the ticker here: https://tickets.thembay.com/
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Hi, Im keen to buy this Urna theme. Will this theme ( ALL IN ONE ) include other themes shown. Like Urna Organic and Fashion. Just wanted to clear my doubt before I finalized. Thanks in advance.
Hi, It includes all the demos we show on the Preview page
2. Is your theme compatible with the WCFM plugins to host the other stores please? Thank you in advance. Please clear my doubt so that I can proceed to buy.
Hi,
1. Yes, you have all.
2. Theme compatible with the Dokan, WC Marketplace, WCFM and WC Vendors
Thank you for the answer. After buying the theme will I be able to edit your theme just using the Basic WPBakery plugin and basic Elementro without having to buy them?
Yes, You don’t need to buy the pro version of them
Thank you so much for your prompt response.
I wan ask you can use this theme to multi websites or only one websit
Hello,
One license per each customized end product => You can read more here: https://themeforest.net/licenses/standard
Hi , I noticed that the mobile version of the home page for the wcfm demo is having an issue , could you tell me how to fix it .
Would you please answer my thread on your support , https://forums.thembay.com/t/slider-revolution-is-not-showing-correctly-on-wcfm-marketplace-demo/1020
Hi, Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
Ok, thanks here is the ticket numer EZ9-TV9-7URY
(simple) problem solved, thanks for the support
If you like our theme and our support, you can rate 5 stars here: https://themeforest.net/downloads
Thank you very much.
Have a good day 
Hi,
I’m facing an issue with sharing URL on Facebook.
When I shared https://mydomain/?s=searchword&post_type=product , Facebook can display you searched for searchword contents properly but when I shared https://mydomain/?s=search+word&post_type=product it shows 400 bad request (noticed + sign). Could you please advise if there is anything wrong in search settings? Thank you.
Please let me know if I need to renew license to resolve this issue. Thank you.
Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
Hi,
May I know if there is any recommended woocommerce email designers/editors which works well with Urna theme? Like Kadence WooCommerce Email Designer. Please advise. Thank you.
We haven’t tested that yet. The theme is basically compatible with popular plugins. So I’m sure nothing will happen.
Thanks. I’m about to test with mailchimp automations too. Hope it works automatically.
Yes, it should work fine
I am having trouble changing these categories sections. How do I change these 2 sections?
Hi, Please send the ticker here: https://tickets.thembay.com/
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How do we use the Elementor version? I installed this but all of the pages are in wpbakery.
I see some people have asked how to edit in Elementor, and thembay said “Elementor is not supported”. Also, if Elementor is not supported, then why does it come preinstalled?
Any help would be useful. Thanks.
Hello mhax,
We have elementor support. It is important that when importing data elementor you need to deactivate plugin “WPBakery”
http://prntscr.com/wipizwIf you still can’t. Please send the ticker here: https://tickets.thembay.com/
Is there a forum link or place, where people can post there websites on for people to see examples of the theme? be interesting to see what people have created
Hello jagersociety,
We have forums but don’t share websites using urna.
I have Dokan plugin purchased. I want to choose your Marketplace 02 – WC Marketplace demo. Is this demo compatible with Dokan plugin?
Marketplace 02 it is compatible with dokan.
When i click on a product, before the page is loaded there is logo of urna. Is it possible to remove this feature during the page loading?
Hello ckah79,
Are you talking about the “Website Preload” mode? http://prntscr.com/whah6kYes, thank you
You can disable it in the theme options.
I need to open all the accordian tabs by default on the product page , please tell me how can i do that
Please send the ticker here: https://tickets.thembay.com/
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Hi,
I have a few pre-sales questions to help me decide which theme to purchase:
1. How can you add the ability to message a vendor from the product page?
2. Are we able to change a products’ price based on the number of units purchased ? E.g. (<2units = $10, 2-100units = $9, >100units = $7)?
3. Is it possible to capture different data about the vendor in the vendor info (e.g. Business Type, # of employees, Year Established, etc.)?
4. Is it possible to capture different data about the products? E.g. Minimum Order Quantity?
Thanks
Hello rocka_group,
Thank you for your interest in our theme.
1. Depends on which marketplace vendor you use
For example dokan they have additional modules https://wedevs.com/docs/dokan/modules/dokan-live-chat/ 2. In our theme does not support it. You can try using the following plugins: https://codecanyon.net/item/woocommerce-measurement-price-calculator-plugin/205151133. Unfortunately, vendors do not support that
4. For “Minimum Order Quantity” you can try the following plugin https://docs.woocommerce.com/document/minmax-quantities/When I click login or register at the top of my site, it only brings a pop up page with login as a option, not register. how do I activate the register option?
Hello jagersociety,
You can leave this option unchecked in WooCommerce settings: http://prntscr.com/wfmrfcthanks this is now showing. When someone registers do you get an email? and do they?
Hi,
Make sure your website has a mail server. And you set the email to receive. http://prntscr.com/wfrry3Hi, how do I add track my order to the top bar like the demo site?
Please send the ticker here: https://tickets.thembay.com/
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May I know if this theme support webp plugins like WebPExpress? Thank you.
Tested with Webp Express and it’s working fine. Thank you.
Hi,
If you need any further assistance let us know.
Thanks much.
I have purchased urn theme in june 2020. theme wocommerce section is showing some error so please tell me how to solve those issue. ISSUE is :
Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with one of your plugins, WooCommerce.
Please solved this issue as soon as possible
Please send the ticker here: https://tickets.thembay.com/
After the new year holiday, we will assist you
Is there a way of changing ALL DEPARTMENTS name in the menu to ALL PRODUCTS? ideally without adding another plugin ?
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Note: If you use Header Elementor Builder, you can change it easily
support is non existent, documentation is outdated and lacking, many many bugs and things not working. Please refund me my money!
Hi, Refund done! Do not worry about that 
thanks, looking forward to updated and corrected version of your theme
Yes, we will fix and update soon
I read the entire documentation but didn’t found a way to edit mobile header with elementor. Is that missing from documentation or mobile header customization with elementor not available?
Hello mansooryousaf,
Thank you for your interest in our theme.
Mobile header customization with the elementor is not supported.