88 comments found.
I’m interested in the template, but I have a question: I won’t register an internal page for a portfolio. I want to display the portfolio items only on the homepage, as per the template. Is it possible to register items in the portfolio, display on the homepage, but disable the links to the internal page?
Hello there,
Thank you for reaching us!
You can set the “Click Behavior” option in Portfolio List Settings to “Open gallery in Pretty Photo on click” like in the screenshot.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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Hello, with the last update the site does not load and the preload page remains fix. Could you help me? You can see website here shorturl.at/zBIX7
I specify that the problem is mainly with firefox. I read that another user had the same problem, I assume it has not been fixed.
Hello there,
Thank you for reaching us!
Unfortunately, we couldn’t access the site from this link. Please check if you’ve also updated Sarto Core to latest 1.0.5 version.
You can also try the suggestion from this article – How To Solve The Page Transitions Conflict.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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Hello. Is it possible to change the color of the SVG Underscore from red to #229ab9 (blue)?
I think I have it.
path { fill: #229ab9; }
Hi there,
We are glad that you’ve managed to resolve this in the meantime.
If we can assist you with anything else please let us know.
Support
Edge Portfolio part of
Qode Interactive
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As a default the woocommerce product prices aligns right. Is it possible to center align the prices? I’ve tried multiple css codes; nothing seems to be working.
Hi there,
Could you please be more specific, if you refer to the single product page maybe you can add this code to Appearance > Customize > Additional CSS:
.edgtf-woo-single-page .edgtf-single-product-summary .price {
text-align: center;
}However, we would appreciate if you can explain this a bit more and possible provide us with a screenshot so we can be sure what you refer to exactly.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi there, unfortunately using the JQuery Migrate helper plugin didn’t solved the issue, the main page is still stuck with no loading…
Hi there,
Could you please provide us with your URL so we can check. Thanks
Support
Edge Portfolio part of
Qode Interactive
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Hi again,
We checked your site and it seems to work fine: http://prntscr.com/11fjj4j
Support
Edge Portfolio part of
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If you try with Firefox Mozilla, it doesn’t works, still red page
Hi again,
Alright, please send us a mail and include your purchase code and one of our agents will investigate further.
Support
Edge Portfolio part of
Qode Interactive
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Hi, pre-sale question.
Is this theme compatible / tested with Wordpress 5.7? And if not are you guys working on an update?
I can see the last update was 6 months ago so would like to know if you are still actively supporting / developing this theme before I make a purchase.
Many thanks
Hi there,
Thanks for taking an interest!
We do actually, nevertheless, even though it has been a while since the theme was updated it works perfectly fine and is compatible with WordPress 5.7.
Also our team is currently working hard on updating all our themes so it will for sure be released in the near future.
Do let us know if you have any additional quesitons.
Support
Edge Portfolio part of
Qode Interactive
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this is such a good theme until you look at page speeds…it has a seriously bad Google Page Speed and GT Metrix score…
I’ve asked 2 separate developers who are experts at getting 90+ Google Speed Test scores and an A rating on GT Metrix and both have said it can’t be done with this theme…
Is there anything you guys can suggest to improve these scores?
Hi there,
See this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002274897-How-To-Speed-Up-Your-Website You can also submit a ticket on our helpcenter, and our agents will provide a more detailed analysis and instructions. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Edge Portfolio part of
Qode Interactive
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there is an HTML version for this template?
Hi there,
Our Company’s focus is on developing WordPress themes, and in the development process we are integrating directly into our WordPress framework, so HTML version does not exist.
If there’s anything else, feel free to ask!
Support
Edge Portfolio part of
Qode Interactive
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hey guys
Brought the theme and it works perfectly until trying on mobile…the first time you go to the site it works perfectly but then if you go to a different website and then go back to my site it never loads…basically it only works the very first time you go to it on your phone then doesn’t work at all after that…link is http://dp-dev.co.uk/newsite/
can you help?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
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nobody is replying to me on my support ticket. This theme doesn’t work on mobile at all…all I’ve done is install the demo content and it breaks straight away. Need a refund.
Hi again,
Please provide your request ID so we can check the status.
Support
Edge Portfolio part of
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91676 it’s titled Mobile issues
Hi again,
Agent has been informed, your request will be answered as soon as possible.
Support
Edge Portfolio part of
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Hello,
I tried to send this message to the support but I have an error: my purchase code is marked as wrong.
I have tried installing the Sarto theme 2 times. I never succeeded despite letting the theme load for a long time.
I would like to have a refund please.
thank you in advance
Hi there,
As we could see, you’ve managed to submit a support request with this ID 84139 and it has been answered already. We suppose you were facing an issue with ticket submission if you didn’t choose Edge-themes for profile or theme was not chosen well. Anyhow, please, check the whole response at help center. Our support team is there on your service for any doubt you have and they will be glad to assist you to setup your website within our theme.
Support
Edge Portfolio part of
Qode Interactive
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Hi! I have a problem on mobile devices with content intro switch. It started happening after Wordpress 5.6 update. Content is not visible because of content switcher. This element overflows entire content and it’s not working.
Now it is not working on desktop and laptop on firefox…On Chrome is ok on desktop.
Hi there,
Could you please try to install jQuery migrate helper, you can read more about it here.
We hope this helped and if you need any additional assistance please submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I had that installed and it did nothing. A installed it again now, but same problems. I sent an email with screenshots, video capture and login credentials for my website on helpcenter@qodeinteractive.com.
It works! I selected jQuery Version – legacy instead of deault and it works! 
Hi there,
Thanks, your request will for sure be handled as soon as possible.
Support
Edge Portfolio part of
Qode Interactive
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Please note that your theme is not compatible with Wordpress latest version 5.6
Hi there,
Could you please send us a mail to helpcenter@qodeinteractive.com providing our support team additional information and your purchase code in it and our team will check this.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Unfortunately the plugin “jQuery migrate helper” didn’t fixed the issue. Please update and fix it, releasing a new theme version, compatible with wordpress latest version. Ore tell us how to solve. Websites are unusable. Thanks
Hi there,
In order to check this on your end we would kindly ask you to send us a mail to our help center providing your purchase code in it and our team will help you with this, as we mentioned in our earlier reply.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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I have bought this and getting link expired error while installing
Hi there,
Thanks for using our theme.
Please try to install the theme according to our tutorial here.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi, please note that WpBakery plugin has a SECURITY ISSUE (https://wpvulndb.com/vulnerabilities/10422) and we need to update as soon as possible. So please release a new version with updated plugin. Thanks!
Hi there,
Please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will provide you with the latest version.
Support
Edge Portfolio part of
Qode Interactive
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This theme is making my website have a “not secure connection”. This is happening in both Chrome and Firefox. I have Let’s Encrypt setup properly with https. This seems to be a theme problem. Please tell me how to fix this or provide a full refund.
EDIT- I’ve seemed to resolve the issue by installing SSL Insecure Content Fixer plugin. However you need to update your theme so this isn’t an issue.
Hello,
Thank you for reaching us.
This has nothing to do with our theme, because for every WP installation that is running on secured connection you need to install Really Simple SSL plugin or some other similar asset.
If you have any further questions, please submit a ticket to our Help Center https://helpcenter.qodeinteractive.com and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hi. Is any update expected on this topic? I’m interested, but I see that it hasn’t been updated for more than a year.
Hi there,
Thanks for taking an interest!
Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out. We appreciate your patience and understanding.
Do let us know if you have any additional questions. Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hello Sir,
we have installed this Theme, but when we install the Core Plugin and WooCommerce they give me Error. The Core Plugin and WooCommerce are not compatible. Do you have a Mail Address?
Hi there,
Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out.
We appreciate your patience and understanding and if you still encounter some issues we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Okay, Thank you. I have sent a request so i hope you answer fast.
Hi there,
If you are experiencing this error this article might help you.
Please understand that our support response time is within 24h if not sooner and we are sure you will get an answer as soon as possible.
Thank you for your patience.
Support
Elated Portfolio part of
Qode Interactive
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Bonjour, Il est impossible de lire le contenu et les médias dans les analyzer. Le theme bug et bloque la lecture des contenus. Nous avons désactivé l’intégralité des pluggings pour vérifier quel plugging bug et c ‘est SARTO . HELP
SARTO CORE bug et empeche la lecture des contenus textuel et des images.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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on me demande le code achat, ou je le trouve ? car je ne le trouve pas donc je ne peux pas envoyé un ticket. Le depannage doit etre rapide. Je déconseille fortement l’achat de ce theme !! il n est pas viable pour le SEO
Hi there,
You can read our article on where to find your purchase code
When it comes to SEO in WordPress themes, there’re no strict rules that must be followed, but there’re some good practices we try to implement. According to Yoast SEO, WPExplorer, and other industry influencers, the most important thing here is your content. Our theme does have basic SEO fields and if you wish to improve this you can always use a plugin such as Yoast SEO plugin for more extended features.
We do hope that you will manage to find your purchase code and submit for a request. Please note that we do have our support team that will be happy to check any issue you encounter on your side.
Thank you for your patience.
Support
Edge Portfolio part of
Qode Interactive
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Hi, how to change che SVG Underscore colors??? its no easy to understand thanks
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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I cant open a ticket on your helpcenter because the support is expired. But please this is a bug, or you need to create a faq to change a simple color on the site thanks
Hi again,
Alright, please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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I wanted to know if your theme is still up-to-date as you did the last update last January
Hello,
Thank you for taking interest in this theme.
As you can see on our change log → http://postimg.cc/hh6FyYhP the last update of Sarto theme has been released on May 21st, 2019.
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, but note that this will be very soon.
Support
Edge Portfolio part of
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Sarto, how do I update Wpbakery?
Hello,
Thank you for reaching us.
To update WPBakery to version 6.0.2 which is included in the last theme version, please follow these video instructions – https://www.youtube.com/watch?v=OtnFGzHQbrI To update WPBakery to the latest version, please submit a ticket to our support forum – https://edge.ticksy.com Thank you.
Support
Edge Portfolio part of
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