60 comments found.
can you tell me the .xml file path
It’s in the package. Did you purchase our theme?
Hi! I just purchased the theme but the demo is not as the one you have on your live preview. After demo import, it is practically blank. Also, it needs the Bolby plugins which are not in the WP Plugin list nor at the downloads after I purchased, so I was wondering where I can get those needed plugins then? I sent an email through your support and still waiting for a reply. Thanks!
Nevermind! I figured it out! Thanks!
Glad to hear that 
Please feel free to ask for any other assistance:)
Hi! Cant view demo… “error database connection”
Thank you for reporting this error, It was hosting provider issue and we resolved it with hosting provider
https://jthemes.net/themes/wp/bolby/landing/wpindex.htmlPlease check it now
Is Submenu not working? I have the Version with Left Menu but the submenu doesnt work
We dont have submenu thr
Hi. I’m planning to buy this template.
Will the source codes be available to me after I purchase it?
Please reply ASAP.
Thank you.
Yes
Does this theme support static pages? Ie if I wanted to add a page that talks more about a service I offer, or a blog post about something?
Yes you can add pages easily from admin panel
Did you made any decision?
Your one click demo data is not work, please fix your ssl.
Please email me on jakjim@gmail.com and we will provide you demo xmls
PS. Please purchase support extension so we can provide you support further
I can’t import the demos I get the following error There was an error getting the file from: http://www.pxltheme.com/ocdi/bolby/demo-content-1.xml! Reason: http_request_failed – cURL error 60: SSL certificate problem: certificate has expired. please HELP
Hi, Sorry for such issue. We are shifting theme to new demo so its the glitch happening, You can either wait for sometime or send your site admin details on jakjim@gmail.com
I sent the access
Please check your site, We have imported the demo content for you
One-click demo import does not work (problem on their servers)
Theme purchased Sunday (24/01), Developer contacted on Sunday (24/01)
Other clients have had the same problem for nearly a week.
No update when it’s already Thursday (28/01).
Very disappointed
Hi, Sorry for such issue. We are shifting theme to new demo so its the glitch happening, You can either wait for sometime or send your site admin details on jakjim@gmail.com
I would not provide admin access to a professional site, which is normal…...
I have already contacted you by email, send me the procedure to follow, I will do it.
Please check your email and let me know if that works for you
Thanks, but you didn’t give me the xml with the “Demo 2 combined”, but only “Demo 2 dark”.
I can’t import the demos I get the following error There was an error getting the file from: http://www.pxltheme.com/ocdi/bolby/demo-content-1.xml! Reason: http_request_failed – cURL error 60: SSL certificate problem: certificate has expired. How do I solve it?
We areon it and will solve it soon
Please provide your site admin details on jakjim@gmail.com and we will import the demo content for you
Any update for the slider in ‘Clients and review’ testimonials section?
Hi,
Please provide admin and FTP details and we will do it for you. You can send it on jakjim@gmail.com
Same as the comment above!
The slick slider in ‘Clients and review’ section is not working in any version of the theme, testimonials are being displayed as a block rather than a slider.
4 days with no response. The slick slider does not work. Please help
We are working on updates to fix issues, new update should be available soon
Hi there! The slick slider in ‘Clients and review’ section is not working in any version of the theme, Please help, I have also emailed you about this via support but no reply. The testimonials are being displayed as block rather than a slider.
email – bababluev@gmail.com
I have sent you several emails regarding my issue, no replies. Seems very bad customer support..! email – bababluev@gmail.com
We answered in email
hi, i am highly intrested in buying this theme but the demo itself is not loading, please fix it and let me know
Unfortunately it was a server issue, Please check the demo again
I‘m a beginner and started to build websites with Elementor, in this case I needed help.
Disappointed about the customer service.
I still have a problem with the ccs and texted the company for individual help. Still don’t have an answer – really frustrating for someone who wants to have his homepage set up fast..
I answered on the same day you wrote about it and we asked you for admin details to check further,
https://drive.google.com/file/d/1YVbDp8QGwSfod3DSVqeNZGCCZbSRzDnq/view?usp=sharingPlease check your spam folder too,
Please check the mail – I answered you on your mail but I didn’t receive an answer. Kind regards
Answered on email
to recap… you are basically buying an elementor one page template. With option one the sticky header will place the hamburger menu on top of the slider. Option two will create a sliding menu that repeats the same bloody logo in a space of 150 pixels and the third option is defective on desktop… on top of that you can’t change fonts, sizes, getting the menu to work is an ordeal and you get zero, I mean 0 support… do not buy this, theme. Spend on your money on an author that has a working help board, or actually answers emails.
Did you send any email to us? I request you to send all your queries on jakjim@gmail.com with your site admin and FTP details and we will check it.
Our theme is being loved by 100+ customers so those all cant be wrong.
Yes, two emails were sent in the last 72 hours… I also tried to find your forum here, but it’s not working https://jthemes.com/submit-ticket/ – I will sent a third email in the hopes this actually gets a response… thanks…
I responded to you, Please send me admin details too
How can I actually get a response to a support inquiry? it seems this theme is deprecated or it comes as is, since author will not reply to support questions… or any questions…
Answered on email
I send you a message, did you receive it? thank you
Please check email
erro demo
Some hosting issues and we are checking on it, For now uou can check the demo here
http://jthemes.org/html/bolby/landing/can u give a worpress version
wordpress version
Its a exact copy of WordPress version, We are trying to setup demo of WordPress and will make it live soon but you will get what you are seeing on html demo
Please check this wordpress version
