303 comments found.
I opened a ticket but have not received a response, it is really late.
Hi,
Sorry for the delay, because of weekend holiday. You will get reply tommrow.
Thanks
I have updated my theme to version 1.2.6 but for some reason WPBakery Page Builder is not updating to 6.6. It is stuck at 5.2. Can you help me with this?
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much! 
Hello,
I bought your theme yesterday and I am very happy about it. I imported the demo content and it looks great (www.kolonie-guter-wille.de). Unfortunately there is a minor issue, but I couldn’t solve it after hours. I cannot change the logo at the top left (Gardenhub) and I tried so many things, e.g. different formats jpg/png etc., resolutions. If I download this logo and try to reimort, it doesn’t work also. I cas replace it with a photo of the demo content and it works.
I have not further idea. Please could you help or provide a tip?
Thanks a lot and best regards from the sunny Berlin
Martin
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much!
Hello,
How can i set the menu in the header on the right side?
Thanks
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much!
Hello,
How can i disable the garden icon on the hover effect in the menu in the header?
Thanks.
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much!
I purchased your theme and when I did an update the team members are missing. I went to redo them and the style that I liked is missing. It was the one when hover over would slide up with their information with a light black background. Is there some code that you could give me to add so I can use the one that I like.
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much
Okay I tried to submit and you want me to renew support, however your new update is missing items and I don’t think I should have to renew for items that are missing from your new update. It is missing the team member style and also the leaf that was on the menu is missing as well. Both of these items were important to my purchase. blackforestnursery.com please advise
very disappointed, I want to have my website updated and it is missing things from your new update. So every time you have a new update I will have to purchase more support when it should have been there with the new update. I will be contacting Themeforrest and them know that your new update is not working correctly.
Hi,
Sorry for the delayed response. Please mail your issues to creativewp.team@gmail.com We will get back to you ASAP.
Thanks for your patience.
Hi, is there an option to replicate the demo pages once downloading the theme or are they just ideas on how the theme can be used?
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much!
I installed the theme. Demo content did not show properly. please check
https://www.strayamarketing.com/wonderland/Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much!
I am trying to change the page title of the Services page. This page is a post type archive page. Currently the page title says “Service” and I would like it to say “Services.” How do I change this. The page can be seen here:
http://wordpress-51240-1220533.cloudwaysapps.com/index.php/service/Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much!
Page sidebar not working in page’s in theme we have page-sidebar widget. Its only visible in service and product page please help me out
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much!
hi, how should I get the demo pages?
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much!
Hello service title make it in turkish https://www.kizilirmakp landing.com.tr/index.php/service/
unable to make a call screen in turkish
https://www.kizilirmakpeyzaj.com.tr/?s=%c3%a7i%c3%a7ekHi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much!
hello how can I edit the top bar menu color ? its 3 white lines I want to change the color please
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much!
Hi. Could you clarify issues on website with H1 Tag and H2 Tag in Page Tiitle, due to SEO. Thank you.
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much!
Hi, There is a lot of issues in this theme about H1 Tag and H2 Tag in Page Tiitle, due to SEO. You can just write here or special article in forum. We bought this theme before 3 years, and if you want money due to your irresponsibility for your products you can write here. For one (1) answer we will not pay $32.38 Thank you.
Does GardenHub support WordPress 5.4?
just me 5.4.
upload successful but..Your demos are too complicated to load…
the demo has nothing to do with the view..
loading installation, Can you explain one by one?
like telling the baby 
Are we adding extensions other than zip ?
are we adding it as a plugin ?
please explain one by one :((( I’m tired
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much!
merhaba ürününüzü aldım yalnız tema ya yükleme hatası veriyor rar. dsyasında mı sorun var site görünümü demodaki gibi degil aktif edemiyor olabilir miym ?
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much!
After data import the home pages does not look like your demo. I have sent a private ticket #2411485. Please i need your urgent assistance. Thank you.
Hi,
We replied your ticket.
Thanks
Hi – I have just purchased this as it says can have a video instead of slider is that correct on the main homepage heading?
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much!
Hi there, I’ve purchased the garden hub theme and installed it. Firstly I can not see any pre-built pages or content that normally comes with a theme. There should be the choice of home pages that come with the theme etc The garden hub theme is showing as ‘active’ under Themes > Appearance. Secondly, I’m trying to install the Visual Composer plugin but it’s not working. I keep getting the following message:
Installing Plugin: WPBakery Visual Composer Unpacking the package…
Installing the plugin…
Destination folder already exists. /home/w9405457/public_html/wp-content/plugins/js_composer/
Plugin installation failed.
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much!
hello, can I use this theme for selling products such as woocommerce????
Hi,
Yes, our theme is WooCommerce Compatible. You can selling your items.
Thanks
