12895 comments found.
When hiding the products without inventory it eliminates them but leaves us a blank space.
http://prnt.sc/xq3ut4 http://prueba.itengoo.com/Hello,
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Regards
I just want to say – Thank you!
Our expectations regarding the Customer Support were exceeded by Woodmart. We’ve been impressed by the provided care, responsiveness, effectiveness and to-the-point communication.
Such a demonstrated Customer Support made us feel like “we can do anything” we conceive. This is the “proper feeling” which a customer should experience due to the Customer Support.
And more, we had the same feeling when we got our first encounter with the Woodmart template – exceeded expectations that motivated us.
We wish for such a premium bundle (Woodmart template + Customer Support) to endure, thus raise the industry standards by being a role model for all the stakeholders.
Best regards, Henry
Hello @vanski91,
It is a pleasure for us to have you as part of our community. We are always glad to read your feedback and especially this review. Thank you very much!
Kind Regards Xtemos Studio.
Hello, I am interrested in your theme however I would like to know if I can 3D photos that I can rotate in any direction. I saw that you propose the 360° but not in all the directions, only the left and right. Thanks for your help. Regards
Hello,
Thank you for your interest in our theme.
Our 360-view element uses a set of images of different angles of view. But what you are looking for is to be able to upload some kind of 3d model (not just images) and rotate it in all 3 dimensions. Sorry, but there is no such functionality in our theme.
Kind Regards
Hello, thank you for your reply! Would you please tell me with which 3D plugin your theme is compatible? if I am asking these questions is to know if I can purchase your theme for my e-commerce website and if it responds to all my needs. Thanks in advance. Regards
Hello,
Sorry, but we don’t have a plugin that does exactly this thing. If you find one and have any incompatibility issues with our theme, we will do our best to help you or return your money back.
Kind Regards
Hi Xtemos, since last upgrade (5.3.6) the “add to cart” button continues to turn and doesn’t works anymore. My support is expired but I think that it’s a bug, anyway I can renew if it’s something that can solve. Please let me know. thanks in advance.
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we could check it?
Thank you in advance
Okkk, email sent now. Tnx
Please, disable all external plugins first and switch to the parent theme.
Ok, i do
We have tried to resave your website URL and now it seems to be broken. Could you please send us your FTP access so we can check what is wrong? Check this from your side as well. The problem is caused by some error in Settings -> General and in the website URL.
Note that both URLs should be the same in Settings -> General.
i sent
Please, check how it works now. Both issues should be fixed now.
Woodmart is throwing some PHP notices when using PHP 7.4 I reported these notices in May 2020 and you promised to fix it in next release but they are still here. The notice is: Notice: Trying to access array offset on value of type bool in /wp-content/themes/woodmart/inc/integrations/woocommerce/modules/variation-gallery.php on line 222
Hello,
Thank you for your report. It will be fixed in our next theme update.
Kind Regards
Hi – I am looking to use this theme again for one of my sites (I will renew support soon). I guess this is a pre-purchase question, even though I have already purchased it. Is it possible so that when we have the quick order buttons on the products when somebody is viewing a category, if when they click on the Buy button on one of the products listed, the Add to cart button is disabled across all of the other products until the products are added to the basket. We have had issues with this in the past with other themes, where people have added products quickly one after the other to their basket and they have not always gone into the basket. We’d like to force a delay to ensure that the users first items have gone into the basket before they go to order more items.
Hello,
Thank you for your question.
Unfortunately, there is no such option in our theme and WooCommerce by default. It is possible with additional code customization only. But it should work without issues even if you click on multiple buttons one by one. There are shouldn’t be any problems with the basket.
Kind Regards
Hi. How can I hide the product descriptions (built with HTML Blocks) on mobile view? Thank you in advance,
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hi, I have a problem with a white space that remains under the footer on the category page with few products, I wrote yesterday via the support forum but I only received an answer that did not allow me to solve the problem. is it possible to get help? thanks.
Hello,
We have reviewed your topic and see that the issue has been already resolved. Is there anything else that we might help you with?
Kind Regards
Hello,
It is possible with a simple CSS customization. By default, there is no such hover style in our theme.
Kind Regards
Ok I have now purchased theme and support can you help me in that CSS code please
Hello,
Thank you very much for purchasing our theme. Please, create a topic on our support forum and indicate this comment so we can help you.
Regards
I want to install this theme on my site? Can you check my site?
https://www.ilanekle.netHello,
Thank you for contacting us. As we can see, you are not using WordPress CMS for your website. Note that our theme is built for WordPress only. Check our theme’s requirements https://xtemos.com/docs/woodmart/requirements-wordpress-set/
Kind Regards
Hi, we use first time the image swatches and it works really nice with hex-colors but if we want an image as variation swatch circle it wont work. Take a look here: https://ibb.co/30GRD64
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we could check it?
Thank you in advance
After some tests it seems to work. We test it without browser caching but after one day of sleep the circles are their. If we have the problem again i would write you 
Sure, contact us if you have any problems.
Hi, I am very interested in buying the theme, what are the requirements for the server environment? php version, memory limit …
Hello,
Thank you for being interested in our theme. To run WordPress and our theme we recommend your host supports: PHP version 7.4 or greater. MySQL version 5.6 or greater OR MariaDB version 10.1 or greater. HTTPS support
Kind Regards
Ok, thank you!
You are welcome!
I have a code snippet which at the end of it, I try to show something in my-account page using this line: add_action( ‘woocommerce_account_content’, array( YWCM_Cart_Messages_Premium(), ‘print_message’ ), 1 );
but it doesn’t appear. It works fine in default theme, but not in woodmart. Is it overriding that page? if yes, what code will make it work on woodmart’s my-account page? Thanks
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
As you know Wordpress devs have finaly decided to upgrade to current JQuery version in 2020. Currently WP core uses latest Jquery + JQuery Migrate, but in the future JQuery Migrate will be gone and all deprecations will turn into errors. Your theme still uses some code deprecated in Jquery 3, here it is: .../wp-content/themes/woodmart/inc/admin/assets/js/wp-color-picker-alpha.js: jQuery.isArray is deprecated; use Array.isArray .../wp-content/themes/woodmart/inc/admin/assets/js/wp-color-picker-alpha.js: jQuery.expr[’:’] is deprecated; use jQuery.expr.pseudos .../wp-content/themes/woodmart/inc/admin/assets/js/wp-color-picker-alpha.js: jQuery.isFunction() is deprecated
Hello,
Thank you for contacting us. Yes, we are working on this and will fix it in our next theme update.
Kind Regards
Thank you very much. I just found a few instances of derprecated jQuery: jQuery.fn.resize() and jQuery.fn.change() in functions.js and jQuery.isFunction() in waypoints.min.js
All these occurances will be fixed. Thank you for your reports.
Hello, please add a setting to hide out of stock products in a widget. Just for the widget only. We want to advertise our new products on our homepage to increase sales. But its not useful to display out of stock products in this case. Off course we do want to display out of stock products in the store itself.
Hello,
Thank you for your feature request. We will consider it for our future updates.
Kind Regards
the theme is too slow. Can you please help? I installed a lot of plugins you said but did not work. Please can you help me, thank you very much.
Hello,
Could you please disable all plugins that are not related to our theme and provide us your website link so we could check it?
Thank you in advance
hi Woodmart support, would like to know why i had set the style for the header, but every time user brows the website, the header can’t loaded, but the style will show after user refresh the website. thanks
my rul: https://staging.tbapet.hk/
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we could check it?
Thank you in advance
Hi, is there a css code you can share with me to make the mobile menu items to collapse automatically once another menu item is press that has subitems on it. This way the focus of the navigation is just on the pressed menu item and subitems, instead of seen all other menu items subitems that I have opened.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
1. How can I change the current language to a new Spanish language?
2. How can I translate all the texts easily?
3. How can I change the interface when the cursor hovers over a product? (I want the icons to appear inside the product image and not outside)
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hi, I’m trying to add your available templates to the home page with WP Bakery but they don’t load. I’ve tried the an instagram template and image grid. For instagram a code came up but incorrect and for the image grid it didn’t do anything. Could you please help? Thank you.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards