164 comments found.
These theme is also compitable with Elementor?
Hi there,
Thanks for taking an interest! The theme is compatible with WPBakery plugin which is more than enough to achieve anything you do see on our demo website and it is not Elementor supported.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, how can I update wp bakery? I have activated it but when i try to update it says could not get URL for update.
Hi there,
If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
And if you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
https://www.linkpicture.com/q/houseofmedia.png
Please advise how to solve it
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
While Installing Required Plugins, i have messages for all plugins : Warning: sprintf(): Too few arguments in /var/www/u1113351/data/www/tetra.biz/wp-admin/includes/class-bulk-upgrader-skin.php on line 152
Do you know what is the problem can be?
Hi there,
Thanks for writing in! This error is not indicating any issue in our theme files, but in default WP installation. Anyhow, you are able to ignore it since it is just warning.
If you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I received an email of an updated theme but I have to manually install the update
Hi there,
Thanks for writing in! Please check if you have updated the theme and its plugins to the latest version according to our tutorial here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thank you.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi I have the Pxlz theme. Have do I ad new pre-designed pages? When adding a new page, I only get to choose from the WP themes. Thanks
Hi there,
When you import the demo, you can choose to edit all the pre-built pages. If you want to create a new page, you need to start from scratch and insert elements that you want. Here you can see how to import the demo: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002250358-How-To-Import-Demo-Content-Using-The-One-Click-Demo-Import-Feature-Bridge-Versions-18-And-Older-
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Unfortunately I deleted the other designed pages since the load time was really slow and I didnt know what to do. Can I import the demo once again without deleting the existing pages?
Hi there,
If you import the demo again, some of your content will most likely be overwritten. There’s no way to avoid this.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Would I then be able to download the theme to another domain?
Hi again,
You can install your theme on a local installation and import the demo there. See this: https://qodeinteractive.com/magazine/install-wordpress-locally-with-xampp/
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
HOW IN THE HELL do we update THE LICENSE WE PURCHASED so we DO NOT have to pay $55 for some SUPPORT to get what we paid for initially?? I am sick of you themes doing this! I WANT ALL plugins from this theme UPDATED so I don’t have ways for hackers to get in!!! So my WP Bakery is STILL STILL STILL not updated and it’s been over a year! I am NOT paying for something we should auto have!!!!!!!!
Hi there,
Please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will provide you with the latest versions of bundled plugins.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I’m having the same issue as the other person. After the update, all of my title are going left, instead of centering. Titles are checked as centered in the Edge customization panel. I have also tried multiple CSS codes and nothing works. It seems silly to pay for support when this is clearly a bug in the theme and not the user’s fault. Please let us know how we can fix this. Thank you!
Hi there,
Could you please provide us with your website URL so we can check.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Sure, it’s www.seehorsedesign.com. All of my sub pages had a centered title, but it’s going to the left no matter what I do. It’s set to “center” in all of the settings, and no CSS is working either. Thanks for your help!
Hi there,
Could you please be more specific on if you refer to the page Title Area as it is shown here o r you refer to the titles on the page.
If it is the titles on the page content you could try adding this code to Appearance > Customize > Additional CSS
h2, h4 {
text-align: center;
}We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, yes the area in the red box on your image link is correct. I tried the code you suggested, and it still isn’t working. The titles are still on the far left side. It was working perfectly until the last theme update, so I know it’s a glitch in the theme because I have not edited those at all. Someone else had the same issue. Is there another way to fix this?
Hi there,
Sorry but possible we have misunderstood you. The screenshot of the title area that we have provided, well once checking it it is in the center. If we got you wrong on this please let us know.
Screenshots from your end would help as well.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
i would like to use your support-tab but i can’t write a ticket. So …
i would like to install your theme. i install this and then i should install some plugins with “Install Required Plugins”. But i can’t install “WPBakery Visual Composer” and “Woocommerce”.
Some error: Die Datei konnte nicht kopiert werden. js_composer/assets/lib/bower/font-awesome/fonts/fontawesome-webfont.svg
and
Die Datei konnte nicht kopiert werden. woocommerce/i18n/languages/woocommerce.pot
so i can’t start. what should i do and how can i write a ticket?
yours
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I am missing a dropdown to select the column width in the responsive tab of Column settings for Tablet portrait view. Instead of a dropdown option, I get “Default value from width attribute”. I want to have a single column option or more options when it goes to tablet portrait view. Would you be kind enough to let me know what change I need to make so that I get the dropdown option in Width column? I would attach the screenshot but there is no option here. I read thru entire documentation but I could not find any help there or on Qode help site.
Thanks in adv.
Hi there,
Once we check we do have it present, you can check our screenshot.
If we somehow misunderstood you please let us know.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there, Thanks for a quick response. It was exactly what I was looking for. Cheers.
Hi there,
Glad we could help!
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, there are no updates for the theme since December last year, any way to get the updated plugins that came with the theme?
Hi there,
Feel free to send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will provide you with the latest versions of bundled plugins.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Is there an option in the theme settings to have the Shopping Cart Icon display in the primary Navigation Menu on non-woocommerce Pages (home, about, etc), the same way it currently displays on woocommerce pages (login, cart, etc)?
Hi there,
Thanks for using our theme! In Appearance > Widgets you do have an option to add the WooCommerce dropdown Cart widget to the Header Widget Menu Area, then it will be displayed on any page.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Are you planning to update the theme to the new version of wordpress and woocommerce? Regards
Hi,
Pxlz theme should be compatible with the latest versions of WordPress and WooCommerce, so feel free to update them both.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hello, I sent a ticket about WPBakery and Portfolio list
Hi there,
Thanks for submitting a ticket, our support teams usual response time is within 24h and we are sure you will get an answer.
Thank you for your patience.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
why no answer from support?
Hi there,
Once we check we can see that your request has been handled. If you have any further questions please keep the conversation with our support agent.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Never mind…resolved
Hi there,
Glad to hear this!
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, we have a problem with this theme. When we open our site from mobile, the menu icon and slider arrow appear such this symbol !. What’s the solution? Thanks
Hi there,
Thanks for using our theme! This sound like a cross origin issue so please follow the guidance from our article on how to fix it.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have a question before I decide to purchase… is it possible to set it up that when the website is visited, people first see the homepage of “agency showcase” and when you click on ‘discover’ to enter the site, they see “parallax showcase” original homepage as the next page and so on…. I only want “agency showcase” homepage and for the rest of the site to be set as “parallax showcase” ...
Hi there,
Thanks for taking an interest!
Please note that one you install the theme you will be able to import the demo content. This will give you access to all the themes pages and settings which you can arrange to your needs. You can for sure set your homepage to be Agency showcase and then have other pages like the Parallax showcase for sure.
Let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
great! thanks
Hi there,
We are always here to help!
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, a question about Pxlz Edge Google Map element. I have inserted a valid google api key but address on the map never change. Map locates to Wollongong (Australia). How do I update this? I checked your help and support website there is nothing available for this issue. I know my support is expired if you can help without reactivating support then I will highly appreciate it.
Hi there,
Please check our article on how to set your Google map API key as possible you did miss something.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there, I followed the article, I can see hits on the google maps dashboard. Is it just that address is now showing correctly. Somehow it defaults Wollongong (Australia). Let me know if there is any way to fix this bug?
Hi there,
Could we please get your website URL so we can check this?
Thanks.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks, Dhaval.
Hi there,
Once we check your website we do see that the API key is not authorized to use this service or API and you can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
It is working and authorized, if you can share your email address I can forward you the screenshot of my google platform dashboard.
Hi there,
We do see a console log error on your end so please go through the articles we have provided you and authorise your API.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Getting the following erreor message: ” Your theme (Pxlz) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce.” Any updates pending?
Hi there,
Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
