63 comments found.
why there is no update?
produit nul , impossible de le modifier tout est crée pour enlever des chose seulement en css rien ne peut ce faire sur un builder .
Hi lino_paris,
I am Janet from the Customer Service Department of Netbaseteam.
I hope this email finds you well. Yesterday, we sent an email requesting that you submit a support ticket so that we can assist you with your issue regarding our product: https://prnt.sc/3F86RDSNIs3I
Once again, kindly submit a ticket so that we can address the issue as quickly as possible. We understand that you have had difficulties customizing our product, but we believe that leaving a negative review without seeking support first is not a fair assessment of our product.
Please let us know if you require any further assistance, and we will be more than happy to help.
Thank you for your understanding.
Best regards,
Netbaseteam
Hi Arsenkrylov,
Your ticket is being followed and replied. Kindly stay with your ticket to get the problem solved.
Thank you and have a great day.
Netbaseteam
Hello Goodnight!
I would like to know if the theme supports version 5.8 of Wordpress… Also, is there any reason why your last update was in September/2020?!
I honestly loved the theme, but I’m finding the price a little high, in case the software is somehow falling into disuse.
Best regards!
Dear Paulorick
Thank you for being interested in our product. The theme is only available to use on wordpress 5.5.
Thank you
Best regards
NETBASE
Hi!
Do you know if the theme will be updating to more higher versions soon?
Best Regards!
Dear Paulorick
Do you know if the theme will be updating to more higher versions soon?
We are planing on releasing an update on Jan 2022.
Best regards
NETBASE
Hi, Before buying I want to confirm your flower theme support RTL ?.
Hello imranbird,
Many thanks for your interest in our product. Currently, this theme will need further customization to support RTL with a small extra fee.
Will it be okay for you to pay an extra for it?
For customization detail, kindly contact our product consultant John Vu via the information below.
Email: johnvu@cmsmart.net
Skype: live:.cid.aef85bc846e02a1f
WhatsApp: +84373579463
Hi. I go to your support page but it just takes me to home page when i try submit ticket. So, i installed the theme and it’s not displaying properly. I followed the instructions and i have no other plugins on it and yes its the latest wordpress version. where can i get a DIRECT link to email support?
I’m getting this error from the log:
—Downloaded files—
The import files for: Nb_flower were successfully downloaded!
Initial max execution time = 300
Files info:
Site URL = https://flowersonkensington.richyburns.com
Data file = /home/rich1402/flowersonkensington.richyburns.com/wp-content/themes/flower/inc/import-files/content.xml
Widget file = /home/rich1402/flowersonkensington.richyburns.com/wp-content/themes/flower/inc/import-files/widgets.wie
Customizer file = not defined!
Redux files:
nb_flower_options -> /home/rich1402/flowersonkensington.richyburns.com/wp-content/themes/flower/inc/import-files/theme_options.json
—Importing widgets—
orphaned_widgets_1 : Sidebar does not exist in theme (moving widget to Inactive)
Search – Search The Blog – Imported to Inactive Categories – CATEGORY – Imported to Inactive
orphaned_widgets_2 : Sidebar does not exist in theme (moving widget to Inactive)
SiteOrigin Image – No Title – Imported to Inactive Text – No Title – Imported to Inactive
orphaned_widgets_3 : Sidebar does not exist in theme (moving widget to Inactive)
Text – No Title – Imported to Inactive
orphaned_widgets_4 : Sidebar does not exist in theme (moving widget to Inactive)
Text – No Title – Imported to Inactive
orphaned_widgets_5 : Sidebar does not exist in theme (moving widget to Inactive)
Text – No Title – Imported to Inactive
Blog Sidebar :
NetBaseTeam social share widget – Get Connected – Imported Search – Search the blog – Imported Netbaseteam Woocommerce Products – RECENT PRODUCTS – Imported
Woocommerce Shop Sidebar :
NetBaseTeam WC Category Widget – No Title – Imported
Woocommerce Product Sidebar :
NetBaseTeam Icon Widget – No Title – Imported NetBaseTeam social share widget – share – Imported Netbaseteam Woocommerce Products – RELATED – Imported
Sub Sidebar :
NetBaseTeam Icon Widget – No Title – Imported
Footer 1 :
Text – ABOUT US – Imported NetBaseTeam Image Widget – No Title – Imported
Footer 2 :
Navigation Menu – OUR SERVICES – Imported
Footer 3 :
Text – NEWSLETTER – Imported Text – No Title – Imported Text – No Title – Imported
Footer 4 :
NetBaseTeam Image Widget – No Title – Imported
Footer 5 :
NetBaseTeam Image banner – No Title – Imported Text – No Title – Imported Text – No Title – Imported
Footer 6 :
Text – WORKING TIME – Imported NetBaseTeam Image banner – No Title – Imported
Footer 7 :
Text – PHOTO IN CLICKER – Imported NetBaseTeam Image banner – No Title – Imported NetBaseTeam Image banner – No Title – Imported NetBaseTeam Image banner – No Title – Imported NetBaseTeam Image banner – No Title – Imported
Footer 8 :
Text – ORTHER INFO – Imported NetBaseTeam Image banner – No Title – Imported
Footer 9 :
Text – ABOUTS US – Imported NetBaseTeam Image banner – No Title – Imported Text – No Title – Imported Text – No Title – Imported
Footer 10 :
Navigation Menu – COPORATE – Imported
Footer 11 :
Navigation Menu – SUPPORT – Imported
Footer 12 :
Text – ORTHER INFO – Imported NetBaseTeam Image banner – No Title – Imported
Header Languages :
Text – Language: – Imported
Header Currency :
WooCommerce Currency Switcher – Currency: – Imported
Footer Top :
Text – No Title – Imported
Footer Top Two :
Text – No Title – Imported
Max Mega Menu Widgets :
Text – discover our lastest extension – navigation menu – mega menu now! – Imported Navigation Menu – No Title – Imported NetBaseTeam Image Widget – No Title – Imported NetBaseTeam Image banner – No Title – Imported NetBaseTeam Image banner – No Title – Imported NetBaseTeam Image banner – No Title – Imported NetBaseTeam Image Widget – No Title – Imported NetBaseTeam Image Widget – No Title – Imported NetBaseTeam Image Widget – No Title – Imported Netbaseteam Woocommerce Products – No Title – Imported NetBaseTeam Image banner – No Title – Imported NetBaseTeam Image banner – No Title – Imported
—Importing Redux settings—
Redux settings import for: nb_flower_options finished successfully!
—pt-ocdi/after_import—
Slider processed
How do I get support?? I have left a ticket and i’ve commented here too?
Hi rich1402,
Many thanks for your contact. It seems that we haven’t got your support tickets yet.
Please follow this link to submit our support ticket http://cmsmart.net/your-profile/user_list_ticket
Have a great day!!!
Best regards,
netbaseteam
I’ve sent 2 support tickets already! Your system is broken. Let me send a screenshot and I’ll show you my support ticket in CMSmart. If you go into “My Tickets” Its right there. Please sort your system out before saying it’s my fault. I need this sorted ASAP as I paid for your theme and expect it to work properly
I can even send you my CMSmart login details so you can see for yourself
I even emailed the customer support department and got an automated reply so I know i submitted my ticket correctly
Hi rich1402,
Sorry about our mistake.
We got your ticket and our developer is checking and solving your issues. And then, we will reply to your ticket as soon as possible.
Hope you can understand this
Best regards,
netbaseteam
Yes I understand and I much appreciate your fast reply and explanation
Hi Richy,
Thank you so much again.
Please follow your ticket again in case our developer replies to it.
Have a great day!!!
Best regards,
netbaseteam
hi my header files and some others issues are there,,,i submitted ticket but not yet rectified…please rectify soon my purchase id 1cc32c3e-8188-4e90-8082-fc8f60010c64
Hi benni21,
Thank you for your contact.
We would like to confirm that we have found your ticket on our system.
Our team is going to check your issues and give you the best solution.
In case you have to wait for us more time than your expectations, please be patient.
Thank you for your understanding and have a nice new day!!!
Best regards,
netbaseteam
Demo Import on your latest version is not working properly. Can you please advise
Hi indigitalgroup,
Many thanks for your contact. About your issue, please raise a support ticket by following this link: http://cmsmart.net/your-profile/user_list_ticket After that, our developers can check and fix your issue better.
Best regards,
netbaseteam
I installed the template according to the instructions, there are problems in the layout of the website. I indicated this to the support.
5 days have passed and nothing has changed. This is a bad product and support does not work at all.
I do not recommend buying this template from the developer!
Here is a screenshot of the support ticket, which proves that the developer does not want to fix the errors of his product
https://nimb.ws/zNJHneHi Nicebloke,
Many thanks for your contact. As Richard is working on your ticket, he clearly said that the function that you mentioned is not add by our team develop team yet. This is not the issue of the product.
The team is also working on your latest reply and we are going to send feedback soon. We appreciate your patienc on this
Best regards,
netbaseteam
Initially, the problem was not with the Site Origin function. After importing your sample data, the layout breaks on the website. I need an urgent decision, you do nothing for 5 days!
Hello nicebloke.
So sorry for any inconvenience. As double-checked, Richard has completed the re-installation for you.
If you have anyquestions, feel free to create new ticket and the team will be happy to support,
Best regards,
netbase team
Can I use currency LKR and USD
Hello,
Many thanks for your interest in our product. You could purchase our product on ThemeForest in US dollar via 3 payment methods: PayPal, Skrill or using Envato credit.
Best Regards,
Netbase team
Hi I have alignment issues on my site where the page is right aligned. I have created a ticket and haven’t had a response yet #5dc69da4a263214d069197b8
Thanks you for your contact. We have received your ticket, kindly follow the ticket so that we can better support, Best regards,
Hi, i have submitted new ticket here – https://cmsmart.net/your-profile/user_list_ticket?reply=5d3ae87ccdde171710fc18f2&product_id=0&time=1564141704
Please check and reply me as soon as possible
made reply on this, please check
Hi RV9102YFlC36Br
Yes, our team is checking for you
Let’s continue to work with us in the ticket to get your problem solved
Best regards
Netbaseteam
Hi
the issue is very simple, when we select state and zip code, tax and shipping need to apply but only shipping applied, tax only showing $0.00.
If product is taxable then at checkout page when state and zip code is select from th billing or shipping form, tax need to apply some amount same as shipping charges.
Please fix it as soon as possible as we don’t have much time.
My other work is pending because of this tax issue.
Hi
Our support team is still currently following and investigate on all your ticket
If you have any further request, do not hesitate to create a new ticket and let us know
Best regards,
Netbaseteam
Hi RV,
Yeah. We will check and update you
Regards,
Netbase Team
Hi, plz check my reply on this url – https://cmsmart.net/your-profile/user_list_ticket?reply=5cd547797f54813047a96f33&product_id=0&time=1557731815
Okay sure
Hi, I have purchased this theme but it is not working with all features like header options not working, left and right sidebar not working and demo content also not imported properly. So can you please help me as soon as possible. I generated ticket as well – 1473691
If you did, then kindly send me the link to your ticket, I will ask our team to check it out. Best regards Netbaseteam
I have generated ticket on Envato Market Help (1473691).
Now today also generated ticket on “cmsmart” page
Below is my ticket url
https://cmsmart.net/your-profile/user_list_ticket?reply=5cb5824d7f54813047a960dbPlease reply me as soon as possible
Best regards, Netbaseteam
Hi, I have shared purchase code in the ticket reply. please check and let me know your reply.
Hi RV9102YFlC36Br Please provide us with the necessary information in the ticket as per our supporter guidance so that our team can check for your issue
Best regards, Netbaseteam
I send you necessary details on cms, please check
Please check my comments on cms
Hi RV9102YFlC36Br Okay, I will notify our support team to check and response to your comment soon
Best regards, Netbaseteam
Hello , I purchased this Theme, but it does not work on the mobile. What can i do for fixed it . Thank you
Hello,
Thank you so much for purchasing our product.
Please create a ticket at http://cmsmart.net/your-profile/user_list_ticket with Themeforest department and provide your information for us as your admin account, FTP account, and your server cPanel info and let us know your detail issues, our dev will check and give you the feedback asap.
If you don’t know how to create a ticket, you can refer this link here: https://vimeo.com/267746584.
Our support team is always available to help you.
Regards
Vincent
Error in Active the Theme
When I activate the THEME show errors
( ! ) Fatal error: Uncaught Error: Call to undefined function get_field() in C:\wamp64\www\Olivia\wp-content\themes\nb_flower\header.php on line 24
( ! ) Error: Call to undefined function get_field() in C:\wamp64\www\Olivia\wp-content\themes\nb_flower\header.php on line 24
Please, Help me
Hello,
Thank you so much for purchasing our product.
Please create a ticket at http://cmsmart.net/your-profile/user_list_ticket with Themeforest department and provide your information for us as your admin account, FTP account, and your server cPanel info and let us know your detail issues, our dev will check and give you the feedback asap.
If you don’t know how to create a ticket, you can refer this link here: https://vimeo.com/267746584.
Our support team is always available to help you.
Regards
Vincent
Please, how to translate days in “Our Working Widget”? I cant find any compatible .pot file with that.
Thanks
Hello,
Thank you so much for purchasing our product. I am Janet, happy to support you in this case.
Please create a ticket at http://cmsmart.net/your-profile/user_list_ticket with Themeforest department and provide your information for us as your admin account, FTP account, and your server cPanel info and let us know your detail issues, our dev will check and give you the feedback asap.
If you don’t know how to create a ticket, you can refer this link here: https://vimeo.com/267746584. Our support team is always available to help you.
Regards
Have a nice day
Janet.
Hi may I know why? it is showing Version: 2.0.3, while I am downloading the theme
but as I can see the current version you are using on demo site is Version: 2.0.4
I am facing the issue in woocommerce pages layout and some function are deprecated.
can you please upload the updated theme
Hello Mink,
Many thanks for your information. We will check and update to you shortly.
If you have any issue, please create a ticket at http://cmsmart.net/your-profile/user_list_ticket with Themeforest department and provide your information for us as your admin account, FTP account, and your server cPanel info and let us know your detail issues, our dev will check and give you the feedback asap.
If you don’t know how to create a ticket, you can refer this link here: https://vimeo.com/267746584. Our support team is always available to help you.
Regards
Have a nice day.
Janet.
please my demo import doesnt work and one plugin is not found
Hello,
Thank you so much for purchasing our product. I am Janet, happy to support you in this case.
Please create a ticket at http://cmsmart.net/your-profile/user_list_ticket with Themeforest department and provide your information for us as your admin account, FTP account, and your server cPanel info and let us know your detail issues, our dev will check and give you the feedback asap.
If you don’t know how to create a ticket, you can refer this link here: https://vimeo.com/267746584. Our support team is always available to help you.
Regards
Have a nice day. Janet.
I created a Ticket and I sent my credentials. Regards
Okay, let us check and give the feedback to you. Regards.
It’s been 5 days and I don´t have a reply…
Hi,
May I know your ticket ID for checking now? I will check and remind our developer shortly.
Best regards, Janet.
Hello,
I purchased but I cannot import Demo Data, I already opened a ticket !
Please help me the soonest as my it is so urgent please !
Hello wztechno,
Thank you so much for purchasing our product.
I am Vincent working in Customer Service Department at Netbase JSC. My pleasure to support you in this case.
Yeah, our dev team will check and update you soon on ticket
Regards, Vincent
