69 comments found.
Two main problems with the theme so far:
1. the Newsletter (red field in the Coach homepage ) is not working . Contact form 7 is not working correctly in the newsletter field
2. there is nowhere to find activation key for slider revolution – the support replied but their reply is not helpful at all
Hi there,
Thank you for reaching us!
1. Please check if you have set up your contact form 7 correctly.
2. Please note that Revolution Slider does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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I have purchased Everlead – Life Coach and Speaker theme
Please send the Item Purchase Code for Slider Revolution – as it requires KEY otherwise not working..
Many thanks, so far the theme is very nice to work with
Kind regards, Rita
Hi there,
Please read this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002309457-Activating-Licenses-For-Bundled-Plugins If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Mikado Portfolio part of
Qode Interactive
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Does your demo data come with the theme?
Hi there,
Thanks for writing in!
You should know that once you install the theme you always have an option to import the demo content which will give you access to all the pages and their settings.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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I’ve got a problem with your link support. When i add my purchse code item , it ’s “Null” error ! how can i contact your support ?
Hi there,
We have tested this and the help center is working fine, without any issue. So please read our article here and double-check if you entered the purchase code correctly and all other required fields and try to submit a request once again.
When creating a ticket request with another purchase code, do not choose the supported items option. You will need to create a new item with the new purchase code, theme, theme profile, etc.
We hope this helped.
Support
Mikado Portfolio part of
Qode Interactive
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Hi. I have a quick question. Is there a pop up plugin that you would recommend with this theme?
Hi there,
Thanks for writing in! We do not have this feature included within our theme and you could for sure achieve this with some third-party plugin, however, please understand that we have not tested any nor we can guaranty theme compatibility.
Thanks for understanding and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi guys, I wanted to create a ticket in support, but it says, Support for “Everlead – Life Coach and Speaker Theme” item has expired. But I still have two months left of support, what can I do?
Hi there,
Please check that you have entered the correct purchase code and try it out once again.
Keep us updated on this.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Is this theme support ‘Image Gallery & Responsive Photo Gallery – FooGallery’ plugin? can we add custom component having html and css on home page?
Hi there,
Thanks for taking an interest! We have not tested FooGallery plugin nor we can guaranty theme compatibility. Thanks for understanding, however, the theme does have its own Image gallery shortcode which you can use.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Hi…is the support system operative i send a request yesterday with no answer : / Do you have moneyback guarantee?? Thanks!
Hi there,
Thanks for writing in! Our usual response time is within 24h, and we do see that our agent has responded to your request. So please continue the conversation with our support team.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Is the theme compatible with WP 5.6? Since updating, I’ve noticed some formatting issues with the Accordion element. Thanks
Hi there,
The theme is compatible but please read this article here which can help you.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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.
Hi there,
Please provide your site url so we can investigate.
Support
Mikado Portfolio part of
Qode Interactive
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Hi We purchased this theme but our support has expired. I am trying to update the slider revolution sliders but I get a message that if I have updated to Wordpress 5.5, I shouldn’t save any projects. However, I do not see any way to update Slider Revolution or Pagebuilde to make these changes. I also do not see any update to the theme which might have updated versions of these bundled plugins. How do I update Slider Revolution so that I can make the changes? Thanks.
I have one other question – how can I have the top bar show up on the 404 page?
Hi there,
Thanks for writing in! If you need an immediate update of any of the plugins, please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and one of our support agents will provide you with the latest versions.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Thank you – one more question – how can we exclude certain pages from the search?
Also, can we add a header to the search results page?
Hi there,
See this about excluding pages from the search: https://www.greengeeks.com/tutorials/article/exclude-certain-pages-from-your-wordpress-website-search/About adding a header to the results page, please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Thank you. I tried adding a request in the helpcenter but our support has expired. Is there any article that you can point me to – so that I can see what I need to do?
Hi again,
Your header should be displayed on the search page by default. Please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will investigate.
Support
Mikado Portfolio part of
Qode Interactive
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It’s horrible that I am still waiting for a support without any help. The theme is just misbehaving even when I don’t make any changes whatsoever. Slowest support ever on ThemeForest. If you won’t help your customers don’t sell themes. My about me Page is just changing by its self. Content is tilting to one side of the page. The header background disappeared by itself.
Rubbish! Now even the Homepage is messed up and tilted without me doing anything. What kind of template is this? Everything is boxed.
Hi there,
Sorry to hear this however it is a bit hard to tell just from your explanation. We do see that your request has been handled and if you need any further assistance please continue the conversation with our support team.
Thanks
Support
Mikado Portfolio part of
Qode Interactive
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How do I remove the Everlead Facebook open graph image so that when I post a link from my website to FB your theme’s image does not show up? I don’t want to advertise the “theme author” when I post links to my website.
Hi there,
Thanks for writing in! In Everlead Options > Social Networks > OpenGraph you do have an option to replace the image to your own.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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We purchased this theme with the added support. Now that has run out and we have a question about the theme. Will I need to purchase the support again in order to get this answered?
Hi there,
Please may we know what the issue is about so we can know if we can help somehow or it requires you to extend the support license?
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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yes, this is an extension of the help I received when we had support purchased. You had provided me some code that I could put in the CSS section.
There are two items that I can’t seem to change the color from the red to our brand color. On individual blog posts, the send button (https://www.mindycorporon.com/bring-my-people-together) And, the title on these posts (https://www.mindycorporon.com/podcast-archive)
Appreciate your help and consideration. Julie
Hi there,
For the button, you can add this code to Appearance > Customize > Additional CSS
.mkdf-btn.mkdf-btn-solid {
color: #fff;
background-color: #045890;
border: 1px solid #045890;
}.mkdf-btn.mkdf-btn-solid:not(.mkdf-btn-custom-border-hover):hover
{
border-color: #045890!important;
}
.mkdf-btn.mkdf-btn-solid:not(.mkdf-btn-custom-hover-bg):hover {
background-color: #045890!important;
}And when it comes to the title, we assume you mean the hover state, you can use this code:
.mkdf-blog-list-holder .mkdf-post-title a:hover {
color: #045890;
}
Support
Mikado Portfolio part of
Qode Interactive
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Thank you, I really appreciate that.
Hi there,
Glad we could help!
Support
Mikado Portfolio part of
Qode Interactive
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I see that there is an updated version of the WP Bakery plug-in that comes with the theme. How do we go about getting that update? Are we required to purchase the plug-in?
Hi there,
Please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will provide it to you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, is there anyway you can show us here how to change the themes default color as we have no time to wait for support to respond. In Everlead options, under General, changing the First Main Color, does not change anything at all. I had to keep changing each color independently, please provide answer here, we don’t have time for support about this minor bug. Thanks
Hi there,
Thanks for using our theme! If your theme options are not being applied somehow you can read our article about it here as well as please note that some of our shortcodes does have a color option which need to be set. If you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Buenos dias e tenido problema con la seccion de Events Slider, en la plantilla no lo reconoce.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Are there only 4 different SVG icons? If not, how do I change them?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Will it be possible to update the WP Bakery Builder which comes with your theme? Still version 6.0 instead of 6.2. Quite a security issue
Hi,
Please send an email at helpcenter@qodeinteractive.com including your purchase code and one of our agents will provide you with the latest version of bundled plugin.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, I am waiting for an answer on your support system. Can you help ? Thanks
Hi there,
We could not locate any request with your Envato username, so if you do have one please provide us with your request ID.
Please note that our teams response time is within 24h and you will for sure get an answer as soon as possible.
Thank you for your patience.
Support
Mikado Portfolio part of
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My request ID is 45601 and my username on your support interface is annev74 (I have also given my Envato username but it seemed you did not receive it). I have made my request yesterday.
Hi there,
We have located your request and can see that an agent has been assigned, so you will for sure get an answer as soon as possible. For any additional questions, you have please keep the conversation with our support agent
Thanks you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
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Sorry but I am not satisfied by the answer that has been given to me on your support website. There is obviously a “responsive” problem on smaller screens… Can you check and find a solution ? I love your theme and would like to have a solution, rather than asking for a refund. Thanks
Hi,
Your support request has already been replied by our support agent, please check their response.
Support
Mikado Portfolio part of
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