257 comments found.
Hi there, When I upload an image for the preloader it fits perfectly in terms of size for the desktop version, however when you switch to mobile version the preloader is wayyyy to large to fit the mobile version and i cannot get it to adjust accordingly. Please help
Otherwise everything else is fine
Hi,
Kindly sends your website URL, so that we can check your issue and fix the issue ASAP!
Hi,
We have checked your website, we think you disable the preloader on your website, we can’t see the preloader image, Kindly enable it or reply back with your store login details or create a staff account for this email id support@wedesignthemes.com and let us know.
Hi i have re-enabled it, i turned it off because it was fitting properly
You want the preloader – https://prnt.sc/z6ddo3 in mobile view, Kindly add the following lines to your backend code editor
Go to Edit code (https://prnt.sc/z6e78c) -> Assets -> Frame.scss (https://prnt.sc/z6e4r3)
In Frame.scss file go to the bottom of the page and paste the following code – https://prnt.sc/z6ei5m
.se-pre-con{ @include at-query($max, $medium){ background-size:contain; } }
How do I stretch the theme to appear full width on my page?
Which page you want to stretch to appear full width, if home page option is available in every section https://prnt.sc/ysv6yv and Kindly send your website URL,We have to check your page after we will help ASAP!
Hi Mac3030.,
Your site pages are already in fullwidth only. Please have a look at these screenshots.
https://prnt.sc/yxme48 https://prnt.sc/yxmg6o https://prnt.sc/yxmh1sRegards., DesignThemes Support.
the product page and contact us page look fine. The home page though, Why does the format look like that? It doesnt look full width to me and there is some serious content overlap making it look kind of messy in that screenshot.
On the home page, the section you upload images are less width size, You should upload the image size as we recommended in our section.
Hey guys,
Hope you are doing well.
This is Tim from the Growave app (https://apps.shopify.com/growave).
I was wondering if you guys are open to collaborations and integration?
Let me know if you are interested, you can find me at timkhudssw@gmail.com
Thanks!
Hi Tim.,
Thank you for contacting us. Will let you know in future if we have any ideas.
Regards., DesignThemes Support.
Four questions. What does style value (margin) do? Where do I find how to change the color of my product price? Where are the quantity breaks and bundle discount features? For platforms like Shopify, can you use apps easily with this theme without trouble?
EDIT: Style value lowers/raises the spacing between your sections. Also, how do I remove the map and other information on the Contact Us (page.contact) template on shopify?
Hi lereboumar0.,
1) & 5) The style margin values gives spaces between the sections. Please let us know what is your exact requirement with some clear screenshots and we will help you in it.
2) You can edit the product price color from Customizer > Theme Settings > Colors > Product > Product Price. Please have a look at this screenshot https://prnt.sc/y430ft
3) Can you please be more specific about quantity breaks with some screenshots so that we can check and let you know immediately. We do not have the bundle discount feature in our theme. Will try to include it in our future updates.
4) Yes you can use any apps from the market. Mostly all the apps will work without any issues. But may be some can conflict and the app developer needs to check it.
Regards., DesignThemes Support.
How can I send you the screenshots I took?
Kindly send to the support mail support@wedesignthemes.com . We will help you ASAP!
Hello support emails me back only once per day. Is it possible to receive better quicker responses? I’ve had three fairly minor theme issues that should have been resolved 3 days ago but we keep going back in forth as they ask for confirmation and such not getting anywhere cause they reply once a day. I apologize if there are issues on support’s end that may have delayed responses but this is taking too long to resolve.
Sorry for the inconvenience! We are willing to help you any troubles you are facing without a theme! Kindly send the issue related screenshots to the support mail support@wedesignthemes.com, we will help asap.
Yes, that was done 3 days ago
Hi lereboumar0.,
Price color pink you want to change that color – Kindly confirm that.
Contact Form – Yes it is possible to remove the map from the page and also you can edit other three boxes.
Refer the screenshots to remove the map and edit the boxes :
https://prnt.sc/yoo85r -> https://prnt.sc/yoo9c4 -> https://prnt.sc/yoo9szQuantity Breaks – Actually this quality-based discount is removed because Shopify has such quantity buy with a % discount offer as inbuilt.
Hi,
Please how can I add a custom section just above “Product Description” on the product page that appears at the bottom?
For clarity, I would like to add a section that shows a few steps on how to get the product. I would like to add them just above the product description section when the user scrolls down. This custom section will include graphic and text.
Hi, Kindly send your store login details to the support mail support@wedesignthemes.com . We will help you ASAP!
Hey!
I cannot find the quantity breaks in the “product page”? Is it removed?
Kindly send your screenshot and store login details to the support mail support@wedesignthemes.com . We will help you ASAP!
Hello, I found an issue in the mobile version of the store. When I am in a “Products page” (the page where you can order a product), If I click the menu icon at the top left, some social media buttons appear out of nowhere. Can you please help me remove this? This only happens in the product page for some reason (ONLY ON MOBILE VERSION). I have given you access to edit the theme as collaborator. Thanks in advance.
Store URL: fibercarbon.io Store Password: hieffu1 Pathway to problem: fibercarbon.io -> browse -> choose any product -> try to open drop down menu (ONLY ON MOBILE)
Hi.,
The issue has been resolved. Please have a look.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end 
Regards., DesignThemes Support.
Thank you very much. I have rated you 5 stars, you have been very helpful and we appreciate it.
Hi.,
Thank you so much, we count it a great honor that you are using theme and look forward to continuing to work together.
Thank you, we look forward to help you!!..
Best regards!
DesignThemes Support.
Thank you so much!
Hi, I installed the theme ok but there is an issue. On the product page, when you “Enable Short description”, the product description on the right hand side of the product page is truncated ( ending with three dots) and does not make sense to the reader.
How can we control what amount of text shows up here ?
Also, on the product page (on the right and side), where the title of the product appears, how can I include the 5 star rating that appears on your support page, under section 12 ?
https://themessupport.com/documentation/doc/boom/?locale=en-IEThanks for using our theme!
1)Short description – refer here : https://d.pr/draw/CopLcT/ incase if you want to show full description, just remove
| strip_html | truncatewords: 50
2)Kindly install this app : https://apps.shopify.com/product-reviews and add rating at the detail page. after enabling it here : https://d.pr/i/DBFqYb
For any help reach us via support mail support@wedesignthemes.com.
Regards., DesignThemes Support.
Hi, I installed the Theme and it was uploaded Successfully, then I Published the theme and it is not working.
Kindly, confirm the purchase code, so that we can move forward.
Please Refer : https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Your ticket number is 2250726.
We need the purchase code. Please Refer this link to find the purchase code : https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Hello first the theme is one of the best out there for real! My only question is that I cannot find the feature of my product page that allows for “upsell bundled products” is there anyway you all can help with that?
Hi,
Thank you for purchasing our theme, Kindly confirm that you mean Hot deals and Best sellers of the product page
if it is the option is available in product page – https://prnt.sc/xus59m & https://prnt.sc/xus80g
Can you upload a video to the theme home page?
Hi,
Thank you for interesting our theme, Yes it possible, In this version that feature is not available, If you want we will customize for you.
Ok I will get back to you on it, thanks!
Ok thanks.
I got it, thanks
Welcome!
Hello, I am having a small bug where loading gif gets stuck and never disappears when I try to filter products in my “collecions page”. This also occurs when I click the “show more” button. Could you please help me fix this? Thank you in advance.
Hi,
Refer this https://prnt.sc/xr95sh
I have done this and the loading gif disappears but for some reason, all buttons (“Show more”, “Home”, “Browse”, “Collections”, etc.) stop working if I try to filter products or click the “Show more” button.
I have given you access as collaborator. I would appreciate your help very much! Thank you in advance.
Store URL: fibercarbon.io Store Password: hieffu1 Shopify Name: Fiber Carbon
Thanks for sharing store details! We have fixed it! Seems like that you are not setup the currency format here: https://d.pr/i/mSy0rA , Plz refer the documentation for setting up!
Thank you very much! I really appreciate it.
Thank you for the appreciation. Hope your issues are solved.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Hey! Theme is awesome but when I try to upload it to my shopify I get a denial prompt saying: File must be a .zip less than 50 MB How do I get around this?
Thanks for your interest with our theme!
Please unpack the whole package after downloading it from Themeforest. On that extracted themeforest-boom-shopify-theme, You can find files like Documentation, boom-other-demos, boom-main-demo.zip , Log.txt and Readme.txt. You need to install the file “boom-main-demo.zip”. If you want other demos , can pick from boom-other-demos folder..
Regards., DesignThemes Support.
Ok thanks
Hi,
Kindly unpack the whole package after downloading it from Themeforest. On that extracted themeforest-boom-shopify-theme, You can find files like Documentation, boom-other-demos, boom-main-demo.zip , Log.txt and Readme.txt. You need to install the file “boom-main-demo.zip”. If you want other demos , can pick from boom-other-demos folder.
Refer the link: https://d.pr/i/SeC3Mi
Hi.,
Hello! Theme looks great. Couple pre-purchase questions:
1) Can I remove the “I agree with terms and conditions” box on product pages?
2) Can size guide link open a jpg image in the pop up vs the existing table/text?
3) Does the theme support sliders with background videos?
4) This background Image include https://prnt.sc/wkp1di ?
5) Can I make the product grid view to full width? I can’t find any demo which is showing that view.?
6) I know your theme is compatible with RTL languages. But does it have a built in language switcher so i can switch between multiple languages on my site? if not, which app do you recommend for it?
Thank you so much!
Hello krishnithyan,
Thank you for your interest in our theme.
1) We are not sure which one you are exactly talking about, Because, on the product detail page, We have included the “Have questions? ask an expert” form only. In case if you are mentioning checkout “I agree with terms and conditions” means, Yes it’s possible via admin panel.
2) Yes, it is possible to insert the JPG image via CMS editor and make it visible.
3) Sorry, Currently theme not having such a video slider option, but there is an option to showcase the background video with text.
4)No those images will not be available with the downloaded package.
5)Yes it is doable, there is an option in the customization panel itself.
6) Unfortunately, this theme is not RTL compatible.
Regards., DesignThemes Support.
Hi, awasome theme… I have to buy this theme…but I read that there is no demo import…I hope you will integrate it soon.!!!!????. also need some unique additional single product demo…kindly post new demos….. All the best for great sales…
Hi iamgv,
Thanks for showing interest in our theme!
Yes, the theme will not have demo data, the default layout will be stored as JSON, So while you importing the theme, It will come with placeholders. You need to replace them with your own images and data. Also, mega menu styles can be assigned after adding all the menus in the navigation as per the guideline provided in the documentation.
Regards., DesignThemes Support.
Hello I bought the them and while I try to upload this theme to shopify the zip is to big, do you have any suggestion on what to do to make it smaller so I can apply it to shopify.
Hi Malachi2003,
Thanks for choosing our theme!
Hope you are trying to install the core package file that you downloaded from ThemeForest, Kindly unpack that zip file.
Within the Main folder[themeforest-boom-shopify-theme.zip] there will be the following folder and files.
Documentation boom-main-demo.zip boom-other-demos Readme.txt Log.txt
You can install boom-main-demo.zip for the primary theme.
If you want to have additional demos, kindly check the folder boom-other-demos and install the respective demo’s zip file!.
For any other assistance, kindly reach us via support mail at support@wedesignthemes.com.
Regards., DesignThemes Support.
Hey, I am unable to customize the theme. Although I change it in the settings (i.e. the colour or the text) it doesn’t actually change it in the preview! Help please! How can I customize my Boom theme?
Hi, Kindly send your store login details and issue screenshots to the support mail support@wedesignthemes.com . We will help you ASAP!
My product page dosent work properly, sent you a message on here please look at that message.
We will check and update you asap.
Great, thanks
Hi surfacenowy.,
We have sent an email with your forum login details. Please have a look at your email.
Regards., DesignThemes Support.
Hi, I have a problem with my theme and I don’t know how to contact you… Thanks
Hi, Contact to the support mail support@wedesignthemes.com . We will help you ASAP!
I have a bug that i cant press the navigation menu top left in mobile mod even when im “customizing” and the same in the actual site.. how can i fix that?
Kindly send your store login details to the support mail support@wedesignthemes.com . We will check that and help you ASAP!
