257 comments found.
Hi, On the product page, when you “Enable Short description”, the product description on the right hand side of the product page is truncated ( ending with three dots) and does not make sense to the reader.
How can we control what amount of text shows up here ?
Also, how can we place custom content on this section
Hi,
If you want a full description, kindly remove the line: https://prnt.sc/10h47hl
You can give like that: https://prnt.sc/10h49xy
You can add custom text: Product page -> Custom text(https://prnt.sc/10h4eei)
Hi, my video that I added to my homepage does not appear unless I refresh the homepage? Any fix for this?
Kindly send your store login details & related screenshots to the support mail support@wedesignthemes.com. We will help you ASAP!
It only happens on mobile by the way, I will explain in the email.
Okay, We will check and reply, when we received your email
I cannot login into your wordpress site and my product page isn’t loading properly (i.e. the price is showing <span class=money>$54.95</span> instead of the actual number) and I cannot disable availabilityL many in stock. Help.
Kindly send your store login details & related screenshots to the support mail support@wedesignthemes.com. We will help you ASAP!
Hi,
On the product page, Add to wishlist and Buy it now button background color we set it none in CSS file. so that the background displays the body background. If you have knowledge of CSS, We give the instructions to remove the background and color property
Wishlist: https://prnt.sc/10e6gcr -> https://prnt.sc/10e6g1r
Buy now: https://prnt.sc/10e6gcr -> https://prnt.sc/10e6irb -> https://prnt.sc/10e6k24
After that, you can change the button colors in the theme settings(https://prnt.sc/10e6mjl) -> colors(https://prnt.sc/10e6msb) -> Buttons(https://prnt.sc/10e6lou)
If you do not understand the instructions, Kindly reply back with your store login details & color code to change so that we can check and let us know asap. Else create a staff account for this email id support@wedesignthemes.com and let us know.
Thanks for the help. The Wishlist worked fine after following the instructions. But the “Buy it now” button did not reflect the changes.
code > https://gofile.io/d/5GDoA4 button > https://gofile.io/d/bXQ024
I had to make a hardcode change > https://gofile.io/d/JpDIP9
Please is it possible to update it properly as you had with the other buttons ?
Hi,
Kindly send your store login details, So that we can check your frame.scss file and fix the button issue. Else create a staff account for this email id support@wedesignthemes.com and let us know.
Hi, I purchased themeforest-boom-shopify-theme today and installed it properly. Unfortunately, boom-main-demo.zip won’t load in my shop. It just doesn’t work. For several hours I have been trying and no results
Hi,
Please unpack the whole package after downloading it from Themeforest. On that extracted themeforest-boom-shopify-theme, You can find files like Documentation, boom-other-demos, boom-main-demo.zip , Log.txt and Readme.txt. You need to install the file “boom-main-demo.zip”. If you want other demos, can pick from boom-other-demos folder.
installation -https://d.pr/i/SeC3Mi
Hey You probably don’t read the messages, but you send random messages to everyone. I mentioned that I unpacked the entire package and installed boom-main-demo.zip! Your product won’t load on my Shopify store The status is “loading” all the time I unpacked everything and installed it correctly, your product won’t open, I don’t want to load it on my store, it has been “loading” for several hours, Stop sending me random messages, just give me specific help.
boom-main-demo.zip doesn’t work, and, won’t open. The status is “Loading” all the time and an error pops up!
Just send the store login details and purchase code to the support mail support@wdesignthemes.com, we will check!
I have emailed you now, please check
email address starts with marcin szymanski @ ...... This email address is associated with Shopify
Did you get a message?
?????????????????????
Actually the currency app that you installed caused some error on console, So that it happened! Its fixed. Kindly check it out now!
okay, thank you , I will check it
Okay, You will check. If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end 
I have a problem with Countdown section. I set a countdown from today and the date won’t update. example: I set a countdown from today (March 5, 2021) to March 12, 2021. So it is 7 days, but the countdown section shows that it is 273 days and it is not possible to change it
Hi,
We can’t log in to your store(https://prnt.sc/10dnz8b), so that we have entered your deal date into our store, for your reference.
Kindly refer the screenshot: https://prnt.sc/10dnxo8
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end
the countdown section is not working properly I sent you screenshot
Hi,
We will check your issue screenshot when we received your mail and also send your store login details we will fix the issue ASAP!
Hi there,
Would like to know if your theme has an option to show the full product page in mobile version, meaning, it will show the product details and product size and reviews and products “you migh like” just by scrolling without using any extendeble menu or link.
Basically, can I see the full product page information in mobile without clicking in any link or open a menu?
Thank you
Hi Carlos.,
Yes you can view all the details of the product page from a mobile just by scrolling the page. Please have a look at this video http://recordit.co/vxrLPtncvr taken from our demo in the mobile layout. Hope you will purchase our theme soon.
Regards., DesignThemes Support.
Can you look at this issue? When countdown timer is enabled (at the top bar) and a customer adds an item to cart and then they click on the basket ( the bag on the top right) to view the content, the whole screen becomes greyed out and they are unable to click on any thing. Tested on chrome.
Hi olahassan10.,
Kindly send your store login details & related screenshots to the support mail support@wedesignthemes.com. If you want to send the staff access please use the same mail ID: support@wedesignthemes.com. Please mentioned your ThemeForest username in the email, so that we can identify you.
Regards., DesignThemes Support.
Hello,
Is it possible to have multilingual web?
Hi,
Thank you for interesting in our theme, yes it is possible, Our theme support multi-languages.
Yes the theme is really slow to load the pages. Can you speed it up? I have used the optimisation apps you suggested but the load speed is still the same. This is impacting SEO.
Hi olahassan10 .,
Speed related to many factors like images, number of apps, theme features, etc… As of now, we can help to reduce the theme weight by removing unused sections, header, footer, and additional detail page layout. But this will not give you more rating on the score. There are some apps to speed optimization as follows.
https://apps.shopify.com/crush-pics https://apps.shopify.com/page-speed-optimizer https://apps.shopify.com/page-speed-optimizer-1You may try such ones! Or can hire experts from https://experts.shopify.com/services/expert-guidance/guidance-for-improving-your-site-performance-and-speed
Regards., DesignThemes Support.
Hi DesignThemes Support. Im totaly in love with the theme but i have a queston. I just installed the boom-main, what have I to do, if i want to add an new and more productpages? BG
You mean to add new product from the backend?
Hi, jap, so i can have more products on my store and eacht has his own page.
Yes you can add more products as well and each will have its own page. Our theme supports multiple products as well.
Hi there. How am I able to create a drop down menu in the product page for my variants? It is one item I have, but multiple sizes. Please help
Hi SeanPo1989.,
Kindly follow the below instructions to create a drop-down menu on the product page for variants.
Customize > Theme settings > Product page > “Enable color swatch?” Uncheck the checkbox. Please refer to the screenshot https://prnt.sc/10bvz3h
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end
Regards., DesignThemes Support.
Hi
My theme forest couldn’t upload to my shopify store because the zip is 50 or more
Hi,
Please unpack the whole package after downloading it from Themeforest. On that extracted themeforest-boom-shopify-theme, You can find files like Documentation, boom-other-demos, boom-main-demo.zip , Log.txt and Readme.txt. You need to install the file “boom-main-demo.zip”. If you want other demos , can pick from boom-other-demos folder.
Refer: https://d.pr/i/SeC3Mi
I try doing that and something went wrong because most of the files couldn’t unzip. I tried deleting the file and downloading another one and nothing been going good ever since.
Hi Ronett.,
Kindly send your store login details to support@wedesignthemes.com so that we can check and let us know asap. Else create a staff account for this email id support@wedesignthemes.com and let us know.
Regards., DesignThemes Support.
I just sent you an invite to my store
Hi Ronett.,
We have just added boom theme main demo in your store. Please have a look at this screenshot https://prnt.sc/10a9cey
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end
Regards., DesignThemes Support.
Thank you so much. I see now
Ok thanks.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end
Regards., DesignThemes Support.
Thanks for your support. I just did it.
Hi.,
We are glad you love our theme and that it suits your needs! Thank you very much for taking the time to review our theme and share this inspiring feedback with us!
Best regards!
DesignThemes Support.
Hi there, I have purchased the theme. On the product page when you scroll down just under the product you see the ” Product Description” tab with all of the information. Is it possible to add another tab beside that? I am looking to add “How to assemble” beside the product description tab. Please let me know if this is possible thank you!
Hi,
Yes, It is possible to add another tab in the product page, please refer to the screenshot https://prnt.sc/10688r0
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end
Regards., DesignThemes Support.
Hi. I have a question. Why the mini cart doesn’t work and completely blocks when you press it when I enable the top countdown section on my Shopify website. When I disable the countdown, it starts working again. Please consider fixing this issue, both options are really important for my business and branding. Thank you!
Hi moldova_best.,
We checked the issue in our demo site and it did not happen. Can you please send us a video of your issue along with your store login details to support@wedesignthemes.com along with your themeforest username so that we can identify it is you and check the issue asap.
Regards., DesignThemes Support.
Hello! your theme is great. But when I click on my cart on mobile phone, everything stops functionning. Can you solve this problem please? Truly yours
Hi,
Thank you for purchasing our theme.
Kindly reply back with your store login details & related screenshots so that we can check and let us know asap. Else create a staff account for this email id support@wedesignthemes.com and let us know.
Hello, thanks for your reply.(Pai wei)
I’ve created a staff account for you. Can you solve my problem please.
Hi,
Thank you for your staff access, We have checked your Website on mobile, and also checked your cart page also, It worked well, if you have any issues, Kindly send your issue related screenshot or video, so that we have clear look from our end, We will fix the issue ASAP!
Hello , sorry to bother you again, but I have another issue. Please can you add a product section on my homepage. I also tried to hide the variants images but it won’t work. Please solve my problem. YOU GUYS MADE AN AMAZING THEME AND YOUR CUSTOMER SUPPORT IS PERFECT!
Hi Danzan.,
It seems that you have removed the access to your store. Please have a look at this screenshot https://prnt.sc/10jhncw
Regards., DesignThemes Support.
Hi I want to know how to improve the speed. My website is very slow.
Hi,
Speed related to many factors like images, number of apps, theme features, etc… As of now, we can help to reduce the theme weight by removing unused sections, header, footer, and additional detail page layout. But this will not give you more rating on the score. There are some apps to speed optimization as follows.
https://apps.shopify.com/crush-pics https://apps.shopify.com/page-speed-optimizer https://apps.shopify.com/page-speed-optimizer-1You may try such ones!
Regards., DesignThemes Support.
Pleas refund me this isn’t working at all!
Hi Hrn111.,
Please unpack the whole package after downloading it from Themeforest. On that extracted themeforest-boom-shopify-theme, You can find files like Documentation, boom-other-demos, boom-main-demo.zip , Log.txt and Readme.txt. You need to install the file “boom-main-demo.zip”. If you want other demos , can pick from boom-other-demos folder.
If you still have any other issues please send your store login details to support@wedesignthemes.com so that we can check and let us know asap.
Regards., DesignThemes Support.
no I want a refund this is scam
If we cannot install the theme in your store, we are ready to provide 100% refund. Please send us the store login details.
I can’t trust you I need this refund!
??
Wow I can’t believe you guys are scammers, I hope everyone will see this comment and not buy this trash theme
Hi Hrn111.,
You have purchased the theme recently and have issues in installation. We are ready to support you in your issue, but you are posting unnecessary comments. We told that we are ready to refund, if we cannot install the theme in your store. If you still do not believe it, please contact themeforest support team directly for refund.
Refund me I cannot contact the support!!!
I even hired someone and he couldnt set it up so I guess you guys scammed me
Kindly reply back with your store login details & related screenshots . Else create a staff account for this email id support@wedesignthemes.com and let us know.
Please brief your issue details as much as possible via support mail.
Regards., DesignThemes Support.
Iv bought this theme, installed it and while the other pages load okay, the product page takes SOO LONG to load and its killing my conversion rate, i tried optimizing it and its still not working properly, its still taking way to long to load??
Is your product detail page has more images and videos? Kindly share the store details via support mail support@wedesignthemes.com
I need help with my collection page.
Hi piccolopurse21,
Please let us know what help do you need from us on your collection page.
Regards., DesignThemes Support.
I added products on my shopify store and want to just add the product on “shop now’ button. I can’t see any product page when I customize the theme. I don’t need to put collection on my store since I only have one product to sell. Can you help?
Hi.,
Kindly reply with your store login details and related screenshots explaining your issue to the email which we have sent to you now, so that we can check and let you know asap.
Regards., DesignThemes Support.
hellow.them install ok.but home background catalog &contact page not showing.plz help
Hi,
Thank you for purchasing our theme, Kindly confirm that you asked about the backend option of the home page & contact page or your website doesn’t have the home page section or contact page.
And also send your website URL, We will help you ASAP!
