121 comments found.
I haven’t had a support response for a simple update of my activation code for 5 hours.
Hello! According to the support policy, the time answer is 1 business day!
Hello, Is there a way to add a slider to the hotel rooms page? Also can I removed the calendar from under all the hotel rooms pages?
Hi Dear, Please create a support ticket, we’ll help you https://support.promo-theme.com/
Hi, can I get an update on Ticket #12502. Thx
Hello! This theme uses visual composer, you could give me a wp-admin? i want to buy this theme and i wanna see a demo back-end. Thank you !
Hello! We use WPBackery in this theme. We can provide only screenshots. At the moment, we don’t have a demo access.
how long do you offer plugin updates?
All time
Hello, I am interested in the template … my question is if I need to buy another plugin to receive payments with this template or if it is enough with what is already included, I am interested in receiving payments via Paypal
Hello! Thank you for your interest in our theme! No, you don’t need to buy an additional plugin for PayPal.
Why i see your demo images on homepage slider not appear? but on mobile i can see it. check this video. https://drive.google.com/file/d/1n3Tvji6TkXTf3L9n_c0_bhszokb6Bt8n/view
why don’t you use the elementor? im more prefer elementor than wp bakery
Hello! Did you clear your cache browser? At the moment, this theme uses WPBackery. It has the Front Page Builder too, as the Elementor.
Hi, yes. i already clear the cache browser. my laptop using windows 7 so i think maybe u need to check it out the issue
Hello, when i install the demo i have error New AJAX call! [ERROR] Failed to import “woocommerce-placeholder” (Media)
and why don’t have the images of demo content
Hello! Images are not included in the demo content because they have the authors license. They are changed on placeholders – images which you can change on yours any sizes. It’s absolutely responsive. Please check, that after the demo content installation you’ve got necessary pages in the Dashboard->Pages. If you’ll have any issues, please create a support ticket https://support.promo-theme.com/
Hello, the template on the premises page is different from the demo. How can I make it look like yours. I’m sending a link to see how it works for me. I made the style of the motopress to be for developers.https://helios.hotelbox.bg/accommodation/double-room/ my description comes out in tabs
Please create a support ticket, our support team will help you
Hi, I bought your theme for hostel, because you have theme BB hotel hostel, but in fact it turns out that the booking system works only for the room, but not for the bed in the room. What to do? It doesn’t suit me!
Hello! Please create a support ticket, we’ll help you
The template for rooms are different from the demo, Why?
Hello! Please set the Developer mode https://s.mail.ru/J4o2/68kgWYg3u If you have any issues, please create a support ticket https://support.promo-theme.com/
Thank you very helpful, the system is not accepting the Polylang plugin.
You can create a support ticket about https://support.promo-theme.com/
I can not find the child theme in the downloaded file
Please download the main archive, it will consist of the child theme too. (ThemeForest >Your account>Downloads)
I have a problem with Hotel Booking plugin. Price doesn’t appear in each room. I read all the documents on the plugin, watched videos, read forums … and I can’t solve the problem. I used support tickets and the members are very slow to respond (they respond once a day). And They don’t tell me one solution. Can you help me? Can anybody help me? Please!
Hello! It looks like you haven’t filled all the necessary fields. Please check the docs which has been provided.
I’ve checked the fields a thousand times. All are completed! I can’t search the problem.
Hi, any demo for booking system? if this theme have a booking system that user can paid directly from the website, it will generate the invoice also? any quotation function on this theme if user request for the quotation?
Hello! All booking features you can check here: https://motopress.com/files/motopress-hotel-booking-plugin-documentation.pdf
There’s no mention about generate invoice or quotation
Hello, do you sell html version? I want to using for my web, it write language php.
Hello! Sorry, no, only WordPress version.
Please fix the issue related to the ROOM SINGLE PAGE LAYOUT.
Hello! Please create a support ticket https://support.promo-theme.com/
Solved this issue myself…. thanks for the help. Maybe You have not created a handler for single room. that’s why it was using single.php template. which is not right template. I’ve just called the single-room-type.php template file and created a handler.
Thanks 
You are welcome!
Hi, I want to know about the theme color changes. There is no certain option where we can change the theme color. Any other way to change the theme color except using css for each and every module of page?
Hello! Please create a support ticket about and our support team will help you.
Hello, We had purchased and installed the Holleta theme few weeks ago.
We had imported the City Hotel theme demo content but, we are unable to set the Room templates are per your demo site.
Hi,
Where can I find information about the booking systems and making accommodation types etc?
There doesn’t seem to be any help in the supplied files.
Your help is appreciated.
Hi Dear, please check here: https://motopress.com/files/motopress-hotel-booking-plugin-documentation.pdf
Great… just what I needed. Thanks
You are welcome!
hi guys, great theme any black friday deal or a better price due to the season? Thanks
Hello! Thank you! The Black Friday price has finished on 28 of November.
It is really frustrating to buy a product and start with problems.
—->I have tested the Hotelle theme on a local host. Now I am testing on my server online. And I can’t enter the license number.
I have this note: “The purchase code already has been registered on this domain: localhost”
—> The theme has this Error: The “Hyyan WooCommerce Polylang Integration Plugin” Is not compatible with current versions of “woocommerce and polylang plugin”. it’s necessary to use previous versions. ♀️
——> Right Now, I can’t to continious to work with the theme. IT’S FRUSTRATING.
when You help me for to solve this problem, I hope there are not more.
I need help.
I said : “Hotelle Theme” Before, but the correct is Holleta theme. Sorry. I can’t send a ticket. It tell me an error.
Hello! We’ve deactivated your license. The next time, you can deregister it manually via Holleta Dashboard->Deregister(on activated domain or localhost) button and activate on the new place.
—> I get [ERROR] Failed to import “woocommerce-placeholder” (Media) when trying to import the FULL theme demo.
—> And this [WARNING] Failed to import “polylang_mo_62”: Invalid post type polylang_mo
Please disable the polylang plugin for WooCommerce
OK. Is it necessary to re-import the FULL demo? If I disable the polylang plugin for woocommerce, What problems does it bring me? Why you use a plugin incompatible with the theme?
1) this is the old plugin and we don’t use it! 2) It’s not prepacked in our theme 3) You’ve installed it by yourself from the Polylang recommendation 4) If you have other questions, please use support tickets instead of comments.
Thanks for your help.
Hello, We had purchased and installed the Holleta theme few weeks ago.
We had imported the Luxury Hotel theme demo content but, we are unable to set the Room templates are per your demo site.
http://demosguru.com/smr/accommodation/triple-room/ https://promo-theme.com/holleta/accommodation/triple-room/Had created a ticket on ur site, but no response till date. Could you please help us with this, as we need to complete the site asap.
Regards, Balaji
Any update on this please? The main purpose of buying this theme is getting lost. We need to take the site live and fix this page before that. Else, please let me know if i can request a refund for this??
Hello! Today is weekend, you ticket will be review tomorrow. Thank you for understanding.
Thank you. I get [ERROR] Failed to import “woocommerce-placeholder” (Media) when trying to import the FULL theme demo. I tried to setup fresh in another URL and that too didnt work.
Hello, questions before deciding to buy this theme.
1- it is possible to hide the room prices throughout the site 2- it is possible to insert a price table
best regards
Hello! 1 – yes, you can insert “0” and it will be hidden 2 – yes, you can insert any table on pages or room description
