1297 comments found.
Hello. Thanks for a great theme, I purchased 2 times already 
. A question though… how do I add credit card icons to my footer like in your demo? Thanks.
Plz add this block and you will see a config https://kalles-docs.the4.co/theme-settings/footer/footer-top#3-7-newsletter-signup
Thanks for the super quick reply! It would be good if there was a way to add payment icons WITHOUT a newsletter signup though. I don’t really see them as related??
So please open a ticket at http://support.the4.co/ so we can help
How do I allow the password page -coming soon, to use a different logo color from the header choice?
Hi, thank you for buying our products, can you please help me open a ticket at http://support.the4.co/ so my team can check it soonest
Thanks
I am very interested in your theme, the theme’s function looks very powerful, and also very beautiful, I am interested in buying 2 themes.Before I have purchased a few Wokieey Themes. But I saw many users’ complaints in the comment area: 1. Service response time is too long 2. A series of errors occurred after the template was installed Therefore, I want to know whether these problems can be properly resolved. If a perfect solution can be obtained, I will place an order immediately.
1- We have a response time from 1-2 business days but you see, you got my answer after 5 minutes and in support system, the avg response time is 4 hours https://tppr.me/G9Dat so how it’s too long? 2- I don’t think what is series errors but if have a lot of issue so how people can buy our theme? I think the problem is some customers already have some Shopify app and after install our theme, it make conflict with our theme.
So please consider
Thanks
Hi,
Is it possible to change the background of the Image with text section?
I was originally using the slide show to function like the image with text and I like how the background is not white.
Thanks!
Hi, please open a ticket at http://support.the4.co/ so my team can check it for you
Thanks
questions before buy,
(1) Frequently Bought Together function also support discount? ex, only product A+B+C buy together get 10% discount
(2) product additional tab can support different product show different content?
Thanks
1- No, you have to use third-party app 2- Yes
Thanks
Is it possible to change the collection page heading font color? Mine is currently white. I’d like it to be black.
Please provide a screenshot, I will provide some custom CSS Thanks
No problem. Where should I send the screenshot?
Plz send to the4studio.net@gmail.com
Thanks
Hi The4 I am confuse I am purchasing this theme and adding to my store but now I see notification this key for using another store Please let me know it not good for me and you this is very wrong you can share our key with other out of the box
I am follow with you through support but support team give me a one reply with in 5 hours and go back to ofline I am not happy and need to back my many otherwise resolve this issue why my purchase code matching with other store
Hi, almost theme require use license to active your store to manage your license and make sure they can not use theme for other store. No one can share your key
Thanks
I need you can refers and change my key I am not using with any other store
Dear Team The4 its not a right answer to give me I am just your customer and assume you can provide me best service
But I am not getting any resolution if you can not provide me then I waste my money and time too If I trust you please resolve this issue its a big issue
Kindly provide a ticket ID
61436
61436
no one reply on there last 5 hour i am waiting for response and last I am comment on there
Hi, Please be patient, our response can up to 1 business day. We are checking your issue now. Thanks
its bug if you provide me new key and remove old one I am not trusting anymore Still now i am able to launch my store and very straight I don’t want anything form you just show your honestly and need to prchagege key
Dear The4 I am buying this theme last six month but still right now i am using but when I will try to using this code i am not able I am total surprise This is vey priority base issue if you can not resolve this then I am just consider you as a black list because you share our information to other I am login with my id and chatting with a right person now i am just give you a favor nothin else its my right if you can not resolve I just help you to other don’t buy your theme
That not true…You have change your username 3 months ago and I see you have active your license on xxxx-fashion-hk.myshopify.com under old username. Now you are trying to active it again on new store xxxx-titan.myshopify.com and the license won’t work anymore because it only support one license for each domain.
Thanks
I am changing username not my account if we can pay you . you need to know our problem i am changing my username but still i am active my account I am not sending you message for other account and told you I am not using any other account I need to use right now this key
Kindly discuss on support system
It’s not important I can buy other theme also but still I am very confuse about your service you have purchase lots of customers but you can help me like my issue if other getting same Froud then who can help us I am contact you because i know you can understand and if there is my store then you can change i can update But if its not my store then you can understand why I am commenting here
we can discuss but they not reply they type single line and treate like we are nothing for you
I just solved for you
please, the Demo 7. Lookbook.json is not working !! help
Can you open a ticket at http://support.the4.co/ so we can check it for you? Thanks
i am not able to create a ticket.. the license is still available but not clickable. The product image alt tag is missing. Please verfy with this link: https://freetools.seobility.net/de/seocompare/check?query=divano+yves&bluesite=https%3A%2F%2Fgaidrahome.it%2Fcollections%2Fdivani-letto%2Fproducts%2Fdivano-letto-matrimoniale-stile-montagna-chalet-alpino-con-rivestimento-standart-yves&redsite=https%3A%2F%2Fwww.outletarredamento.it%2Fdivani%2Fdivano-letto-yves-felis-sconto-del-46.html&crawltype=1
An other problem is that on the product page the text seems to be a little bit blurry on desktop but not on mobile.
Any advice?
thnx!
Can you please renew your support so we can check it for you? Thanks
i think it should be standart to have a good SEO for images, not just for paid support customers!
it is a problem for wich i already had a ticket.. and it still not bee resolved. Please recheck my tickets and let me know. Thnx!
Plz provide a ticket ID Thanks
ticket #54111
Please config a tag for product images here https://tppr.me/S9BwL
i do have a Seo page title, but it does not affect the image alt tag..
THIS IS NOT SUPPORT! i payed for the ticket for this problem that is not been solved yet, and now i get this poor answer…. ALT TAG for images is too important for e-commerce for not paying attention to it!
Error when I try to add gift wrap
https://ibb.co/hZScfrT How to solve thisOn cart page .. when I edit the product, poopup is not closing after updating the product… Suggestion: if I want to edit the product it should show update button not add to cart button
Hi, can you renew your support and open a ticket at http://support.the4.co/ so we can help you check it?
Thanks
How can I add the accordion to the FAQ page as found in the demo here: https://kalles-demo.myshopify.com/pages/faqs-3
I’ve followed the steps found in the documentation but it looks like these step may be for an older version of the theme as the screenshot in the documentation do not match what is available in the current theme.
Thank you for your help in advance!
Hi, can you please open a ticket at http://support.the4.co/ and provide a ticket ID so we can check the config for you.
Thank you
Hi. Is there any possibility to test the theme before buying? Like 7-day trial or even 1 day trial just to make sure if I can achieve my vision with this theme. Thanks!
Hi, currently we are not support to test a theme before buying. You can + Preview front-end: https://themes.the4.co/kalles/ + Preview back-end (theme option): https://kalles-docs.the4.co/ Thank you
Hello… is there a way to change the ‘DROP US A LINE’ heading above the contact form without directly editing the code? Thanks
Hi, please help me change this text by go to Theme Language, for more detail you can check it here https://help.shopify.com/en/manual/online-store/os/using-themes/change-the-layout/change-wording
Thanks
Perfect. Thank you!
I already bought 1 license for kalles now i need a discount coupon for my next purchase
Hi, currently Envato doesn’t support a discount coupon, please contact us to the4studio.net@gmail.com if you need any help.
Thanks
Hi, does theme work with personalized print-on-demand products? If so, how do I enable custom fields on the product page that customers can fill out before ordering, like the name they want to have printed on the product?
Hi, about enable custom field, you have to use third-party app or customize our theme to have this feature.
Thanks
I just purchased the theme but almost none of the json files from the demo data works. I followed the video and it keeps showing errors. It’s very disappointing. Is there an update or something?
Can you help me email to the4studio.net@gmail.com so I can check it for you?
Thanks
Hello. Is this theme easy to use with PRINTFUL ? For a Print-on-Demand business
hi, we have not tested it yet but I think it working well
Thanks
Please can you tell me how I can have two columns of content in the product description section like in this demo:
https://ibb.co/fYyWwB6Thanks in advance!
Hi, we are using HTML, please send me a link for this product so I can get the HTML for you.
Thanks
Please, could you provide me with the html for this page’s description section, https://kalles-demo.myshopify.com/collections/best-seller/products/skinny-jeans-in-black?
Also, would you have a link to different codes to use? I noticed a lot of the descriptions of products on the demo have unique looking designs.
Please check this HTML https://codepen.io/sarus/pen/OJNdXvZ and https://codepen.io/sarus/pen/GRZzqGQ
Thanks
Hey a) how kalles treat the sizes that are out of stock? Does it shade the unavailable sizes grey? b) how kalles treat the colors that are out of stock? Does it shade the unavailable colors grey? c)Any app that splits variants into products on the collection page works well with the template kalles?
Hi, a. The size can be hidden or show a cross icon over the size variant b. It same size by hiding or show cross icon c. I afraid you have to customize it to have this feature
Thanks
Hey could you share screenshots /links so it is easy to visualize?
Also Kalles is compatible with Ultimate Product Filter+Search?
Hey, also could you tell if it is possible to have features of both Kalles and Ultimate Product Filter+Search together?
Hi, yes…our theme compatible with Ultimate Product Search and Filter. So sorry about the delay because we are in the Lunar new year holiday.
Thanks
Hey, also could you tell if it is possible to have features of both Kalles and Ultimate Product Filter+Search together?
We have not tested it before, can you please contact Ultimate Product Filter to confirm this question?
Thanks
Hello, I’m interested in migrating my e-commerce website to shopify and buy Kalles theme. My only doubt is multilingual feature. I want to have all content translated in three languages. Is it available in your theme? Do I need any 3rd party app to to this? Do I need to have Advanced Plan on shopify or the normal plan will be enough?
Hi, plz email me to the4studio.net@gmail.com and we can discuss more
Thanks
