Discussion on Getaway - Travel & Tourism WordPress Theme (Page 5)

about 5 years ago

I have a problem with your template, I have been waiting for a response from support for 5 days but it is impossible

about 5 years ago

Hi there,

We do see that your request has been handled so please continue the conversation with our support team for further assistance.

Thanks.

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MappNet

about 5 years ago

Hi!

I am interested in buying, but I am unable to test the functions to book the trip.

I can’t select any date, see the print: https://prnt.sc/10bj6gv

1 other reply

Select-Themes Author

about 5 years ago

Hi there,

Thanks for taking an interest! You should know that we have notified our team about this and new dates will be added as soon as possible.

Thank you for your patience and we’ll let you know once this is done so you can test this.

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Select-Themes Author

about 5 years ago

Hi there,

This has now been corrected and you will be able to test out the booking process on our website demo.

Thanks for notifying us about it and we are here if you have any additional questions.

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MappNet

about 5 years ago

ok, now i’ve seen the new dates. Thanks!

Some doubts: 1) I noticed that the reservations are made (and the vacancies for the trip are reduced) even without confirming the payment via paypal. is it possible to make the vacancies only decrease after the payment is confirmed?

2) is there any trip where paypal is already activated to test? if yes, please send me the link

3) do you have any test access to the panel to register trips? for me to test how it works before buying

Select-Themes Author

about 5 years ago

Hi there,

1. Once a tour is booked it will be reserved until the payment is processed, so there is no way to make it available if it is reserved only, you can always remove that payment and reservation from the backend.

You should also know that we have implemented options for disabling Paypal. That way you could arrange payment on some other way when you get email with contact info of your customer who booked the tour.

2. If you login with the credentials below you will be able to see under My bookings how this feature and payment process looks like.

3. Unfortunately we do not have any testing environment except the user dashboard where you can login with the following credentials: Username: test Password: test

Do let us know if you have any additional questions.

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bluedan21

about 5 years ago

I have an inquiry for 3 concerns 1-We are working in the field of tours so we want to add different categories about hotels in the reservation system 5 star hotels, 4 Stars hotels,3 Stars hotels So that the customer can choose the hotel category

2- we need a group discount function, but the counting shouldn’t include the children’s 3- which payment getaway I can integrate with

2 other replies

Select-Themes Author

about 5 years ago

Hi there,

Thank you for taking interest in Getaway!

1. You can add these as tour attributes, and then assign the corresponding hotel to each tour: http://prntscr.com/zpcd8x

2. There is no option to have a group discount within our theme. It would require additional coding, since we are using our own booking module, but this falls out of our support scope. Thanks for understanding.

Let us know if there’s anything else!

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bluedan21

about 5 years ago

if i added it as a tour attributes , and 5 person buy the package and click on this attributes would it be *5 , or just count it only one

Select-Themes Author

about 5 years ago

Hi again,

You can choose the number of tickets in the tour booking form: http://prntscr.com/zpv13z

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bluedan21

about 5 years ago

i can see that , i’m asking if someone bought 5 ticket’s and choose\clicked on 5star hotel (the tour attributes) the price will be 5 ticket’s + 5 5star hotel (the tour attributes) , OR 5 ticket’s + 1 5star hotel (the tour attributes)

Select-Themes Author

about 5 years ago

Hi again,

The tour attribute can’t be chosen in the booking form. You would need to create separate tours, each with a hotel with different star rating if you have these kind of arrangements. Hope this is clearer now.

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himangshu_baruah_

about 5 years ago

Hello Developer. I had purchased the theme in 2018. Will there be any issues if I build the website with this theme now? Awaiting your response.

Select-Themes Author

about 5 years ago

Hi there,

Thanks for using our theme! No there will be not, but please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.

We hope this helped!

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himangshu_baruah_

about 5 years ago

Surely. Thank you so much! Regards.

Select-Themes Author

about 5 years ago

Hi there,

Glad we could help!

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otahbashi

about 5 years ago

Does WordPress 5.6 support? Will it cause future problems for me after downloading

Select-Themes Author

about 5 years ago

Hi there,

Thanks for taking an interest!

It is compatible but please read this article here.

Do let us know if you have any additional questions.

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HelloTechies

about 5 years ago

Hello team,

This is the prebuy question I need these two features.

1. Can we integrate our own bank payment gateway? 2. We have a specific guide for each tour. Once the client book a tour the notification mail must send to the client, tour guide, and admin also. (Mail should be included tour details with location)

If you have these features I definitely buy your theme.

Thank you so much.

Select-Themes Author

about 5 years ago

Hi there,

Thank you for taking interest in Getaway!

The payment is processed via PayPal, adding a different payment process would require additional coding, but this isn’t included in our support.

Sending a mail to several addresses when a tour is booked is also not available within theme options, and this would require additional coding as well.

Let us know if you have any additional questions.

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HelloTechies

about 5 years ago

if you do this from your end. How much i needed to pay these changes ?

Select-Themes Author

about 5 years ago

Hi there,

Please understand that we are not in a position to accept any custom work, because we primarily need to focus on providing Theme Support to all customers http://themeforest.net/page/item_support_policy#whats-not-included-item-support. We hope you understand.

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vkar90

about 5 years ago

Hello presale question. I see the last update was on November 2020. Are you still releasing regular updates and supporting the theme? Thank you

Select-Themes Author

about 5 years ago

Hi there,

We are constantly working on updating all our themes. At the moment we don’t have any ETA when the next update will come out.

Let us know if you have any more questions.

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oscarmunozind Purchased

over 5 years ago

I have a question before the purchase.

The site can be adapted to add-ons for accessibility, for adults, vision problems, etc.

4 other replies

Select-Themes Author

over 5 years ago

Hi there,

Thanks for taking an interest!

Please note that we have not tested any add-ons or plugins that serves for that purpose nor we can’t really guaranty theme compatibility. You can always test this on your end for sure.

Do let us know if you have any additional questions.

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oscarmunozind Purchased

over 5 years ago

At the moment of inserting an html in the home, it stops displaying the slider revolution

Select-Themes Author

over 5 years ago

Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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oscarmunozind Purchased

over 5 years ago

I am setting up the site locally, how can you give me a solution?

Select-Themes Author

over 5 years ago

Hi there,

Well you can always provide screenshots of your page and explain a bit more what you are trying to achieve and our team will for sure try to help you. So please submit a request at our help center and our support team will be happy to help.

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oscarmunozind Purchased

about 5 years ago

Is it possible to put the custom fields created in the standard tours sections first? It always places them last for me, unless I turn off the rest of the fields http://prntscr.com/wh9dlx

Select-Themes Author

about 5 years ago

Hi there,

It is not possible to change the order within our theme options however you can do this with custom CSS. Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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guibas

over 5 years ago

Is this version compatible with PHP7.x’s mysql connection changes?

Select-Themes Author

over 5 years ago

Hi there,

Our theme is compatible with the latest PHP version.

Let us know if there’s anything else!

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socrates2000 Purchased

over 5 years ago

please we need some help … the image from tour list is not loading into carrousel. we ve doing a lot chagen but we still can not see the images… the problem is from the extension of the builder “select tour carrousel”. the images does not load.

Select-Themes Author

over 5 years ago

Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Di__a Purchased

over 5 years ago

good evening guys, I have a problem in the visualization, within the single tour, of the customizable tabs (select custom section 1 or 2) that in the front end part does not let me see them .. I click on them but it does not open the tab. Why? It’s as if he didn’t link them ..

4 other replies

Select-Themes Author

over 5 years ago

Hi there,

Could you please provide us with your website URL so we can check this. Thanks.

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Di__a Purchased

over 5 years ago

Sure, I’ll put in an example url, but it happens on every single tour. https://www.laguidatour.com/tour-item/cala-gonone/

Select-Themes Author

over 5 years ago

Hi there,

Could you please try to update the theme and its plugins according to our tutorial here.

As once we check we do see that you are using an outdated version of the theme and it is most likely caused by this.

Thanks and keep us updated.

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Di__a Purchased

over 5 years ago

Thanks for your answer, I have updated everything but unfortunately the problem remains. The page I use for single tours has three tabs: 1 Select info section (which works well) 2 Select gallery section (which works well) 3 Select custom section which does not appear when I click on it. The title of the tab can be seen but the content does not appear. this is the example address: https://www.laguidatour.com/tour-item/cala-gonone/ I’m sorry but I don’t understand why ..

Select-Themes Author

over 5 years ago

Hi there,

We do see that you have updated the theme, however missed to update the Select Tours and Select Core plugin to versions 1.1.1. So please do this.

Thanks.

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Di__a Purchased

over 5 years ago

Thanks for your patience!! I didn’t know those theme plugins needed to be updated manually, I believed they updated along with the parent theme. However, after updating the plugins the problem remains. If I create a new tour, for example, the custom tab works. And when I hover over the title with the mouse, the destination url has the hash in front (... / # tour-item-custom1-id) and that’s how it works. In all the other single tours created previously, however, the url that I see by hovering the mouse over the tab title does not have the hash sign (../tour-item-custom1-id) and does not make it appear to me. it is as if they are not anchored.

Select-Themes Author

over 5 years ago

Hi there,

From here we could see your custom tab created and see it on the frontend.

Are we missing something?

If you need any further assistance with this we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Ignity Purchased

over 5 years ago

Dear Developer, Even if I fill the booking form correctly, it says “Please choose time”. Can you help me solve this issue please? There are times added and as a user I completely fill the form. Thank you for your help in advance!

Select-Themes Author

over 5 years ago

Hi there,

Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.

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iMarck90 Purchased

over 5 years ago

After several months you still haven’t release an update. Now there is a serious security issue with WPBakery that need an update. https://www.wordfence.com/blog/2020/10/vulnerability-exposes-over-4-million-sites-using-wpbakery/

When you plan to release this update to fix this security issue? We are all waiting from long time.

Select-Themes Author

over 5 years ago

Hi there,

We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out.

Please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will provide you with the latest version of WPBakery.

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RidhaDawood

over 5 years ago

Will you be updating themes anytime soon ? Thinking about purchasing but need to know about your updates and support .

Select-Themes Author

over 5 years ago

Hi there,

Our support works perfectly well with the latest WP version.

We can’t tell exactly when it is going to be released, but our developers are working hard on preparing updates for all our themes, and we will release them one by one. We hope that update will be available soon.

Let us know if you have any additional questions.

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m_adamjee Purchased

over 5 years ago

Hello,

Hope you are doing well, any updates on the instagram API?

Select-Themes Author

over 5 years ago

Hi there,

Thanks for writing in!

Please read more about it here.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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m_adamjee Purchased

over 5 years ago

thank you, appreciate it!

Select-Themes Author

over 5 years ago

Hi again,

You’re welcome!

If there’s anything else, please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.

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mrfansi Purchased

over 5 years ago

Hai, I was submitted a ticket on QodeInteractive HelpCenter with ID #63635 , please the help and reply. Thanks

Select-Themes Author

over 5 years ago

Hi there,

Thanks for writing in! Once we check we can see that an agent has been assigned so you will for sure get an answer as soon as possible.

Thank you for your patience.

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indrandr7 Purchased

over 5 years ago

Sorry, I was forced to ask here, because I confused where the right channel to ask. Lets to the point, I have problem to change background/forground color of Footer Top, on Select Options was provided Footer Setting, I try to change the color and Save, but no change at all. How to solve that? Thanks.

4 other replies

Select-Themes Author

over 5 years ago

Hi there,

Thanks for writing in. In Select Options > Footer you do have an option to set a background image for the footer. If you do not wish to have this you can remove the image and add this code to Appearance > Customize > Additional CSS

.qodef-page-footer .qodef-footer-top-holder {
    background-color: #f5081a;
}

We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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indrandr7 Purchased

over 5 years ago

Thank you so much

Select-Themes Author

over 5 years ago

Hi there,

We are glad to help! If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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indrandr7 Purchased

over 5 years ago

What is “Purchase Code”? I am submitting “INV No” or “Order No”, all wrong.

Select-Themes Author

over 5 years ago

Hi there,

You can check our article on where to find your purchase code.

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indrandr7 Purchased

over 5 years ago

Hei hello, I was submitted a ticket on QodeInteractive HelpCenter with ID #62747, please the help and reply. thanks.

Select-Themes Author

over 5 years ago

Hi there,

Thank you, please note that our support response time is within 24h and you will for sure get an answer as soon as possible.

Thank you for your patience.

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BySiriUS

over 5 years ago

hello ii studies. We could not change the ‘Select Tour’ title in the tour category. Where do we change it? Can you help me? https://prnt.sc/u9thn3

Select-Themes Author

over 5 years ago

Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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inter01 Purchased

over 5 years ago

Can I change the color for the theme for example red?

Select-Themes Author

over 5 years ago

Hi there,

Thanks for taking an interest! For sure you can, this is fully customizable.

Do let us know if you have any additional questions.

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josemalquijay Purchased

over 5 years ago

Hello, I have a problem and is the “Select Tours” Plugin. When is active, the site just crash. We need to deactivated in order to have the site working. Can you please help me?

Select-Themes Author

over 5 years ago

Hi there,

Please check if you have updated the theme and its plugins to the latest version, you can follow our guidance here, as well as you can always provide us with your website URL so we can check.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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josemalquijay Purchased

over 5 years ago

Hello again. I sent you the request 2 days ago but still no answer. Can you please help me? thanks.

Select-Themes Author

over 5 years ago

Hi again,

Agent has been informed, your request will be answered as soon as possible.

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Last Update	20 March 2026
High Resolution	Yes
Widget Ready	Yes
Compatible Browsers	IE10, IE11, Firefox, Safari, Opera, Chrome, Edge
Compatible With	WooCommerce 9.x.x, WooCommerce 8.x.x, WPBakery Page Builder, WPML
Software Version	WordPress 6.9.x, WordPress 6.8.x, WordPress 6.7.x, WordPress 6.6.x, WordPress 6.5.x, WordPress 6.4.x
ThemeForest Files Included	PHP Files, CSS Files, JS Files
Columns	4+
Documentation	Well Documented
Layout	Responsive
Tags	adventure, explorer, tour package, tourism, tourism agency, tourism website, travel, travel agency, travel and tourism, travel guide, travel tour, traveler, trip booking, user dashboard, vacation
Created	9 years ago

Discussion on Getaway - Travel & Tourism WordPress Theme

Discussion on Getaway - Travel & Tourism WordPress Theme

Select-Themes supports this item

352 comments found.

Select-Themes

Discussion on Getaway - Travel & Tourism WordPress Theme

Discussion on Getaway - Travel & Tourism WordPress Theme

Select-Themes supports this item

352 comments found.

Select-Themes

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