Hi there,

We located your request and informed our agent, it will be answered as soon as possible.

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Hi there,

Alright, please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.

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Hi,

We see that you’ve replied to our agent on Saturday, however we do not work on weekends.

Also, please, note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.

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i follow up there , so i have a another question from where could i change home slider for app presentation theme ?

Hi again,

To chose a different slider, please open ‘Revolution Slider’ settings, and chose a slider you prefer from the drop down ( please see screenshot ).

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Hi there,

Thanks for writing in! Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL, however, the theme is compatible with the WPML plugin and you can read more about it here.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

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so but if i integrate wpml it will working fine ? and able to addd arabic with right direction for user interface ?

Hi there,

WPML will work for sure however our themes shortcodes do have their own styles and js which are not adapted to the RTL orientation, unfortunately.

Thanks for understanding and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thanks for taking an interest! Unfortunately, we do not have any testing environment for the backend however feel free to check our theme documentation for more info about the theme and its functionality as well as if you need any screenshot we’d be happy to provide you with for sure, just let us know what you are interested of.

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Hi there,

Thank you for takin interest in Foton!

1. All demo pages can be recreated and edited with Elementor. We have a lot of custom widgets that you can use.

2. Yes, our theme is compatible with WPML.

Let us know if there’s anything else!

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Hi there,

Feel free to send a mail to helpcenter@qodeinteractive.com and we will see what can be done.

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Hi there,

Since this has been tested and the theme works perfectly fine, we would kindly ask you to submit a request at our help center and our support team will be happy to help as it is a bit hard to tell from here.

It might be due to The Elementor plugin doesn’t work with the Page Transition animation – it causes the loading issue, if you still want to keep the Elementor activated, the solution is to disable Page Transition animation. Navigate to Foton Options -> General > Page Transition and set it to No Animation.

Also, it might be related to weak server resources or caused by a third party plugin that might be in conflict with the theme.

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Hi there,

Please try to disable Smooth page transitions as they are not working with Elementor.

We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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HI Again, It is already Off, but Still not working on Firefox. It is loading while you logged in, but when you logged out from admin dashboard is not loading.

Hi there,

Could you please send us a mail providing your purchase code in it and our team will check this on your end.

Thanks.

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Hi there,

Thanks for writing in! The difference is that Foton import does come with WPBakary plugin and content and Foton Elementor does come with Elementor content.

It really depends on your preferences and whichever you choose, once you get familiar with editing the pages with any of the plugins you can get it wrong.

You can check our article about the differences here as well as you can check this article perhaps that can help you choose between the 2 builders.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

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Thank you. So it doesn´t mind which one I choose, isn´t it? I domain both of them equally so…

Other issue I´m having is, trying to install the demo the progress bar stops at 4% it id being there for an hour already, using the Elementor one. I don´t think it is normal.

Hi again,

If you still have issues, feel free to submit a request on our helpcenter in the upper right corner and one of our agents will assist you.

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Hi there,

Sorry that you feel this way, you should however know that if you need any assistance feel free to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thanks for writing in! You can read more about adding custom fonts here.

We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Sorry to hear this however once we check we do see that your request has been handled and please understand that we do not operate during the weekends. Therefore a bit prolonged answer from our team.

For any additional assistance please continue the conversation with our team.

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Hi there,

Sorry about this, but could you replace the code provided with this one instead:

@media only screen and (max-width: 1024px){
    .mkdf-top-bar {
        display: block;
    }
     .mkdf-top-bar .mkdf-vertical-align-containers .mkdf-position-right{
        float: none;
        text-align: left;
    }
    .mkdf-top-bar .widget p{
        line-height: 12px;
    }
}

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Thanks its working

Hi again,

You’re welcome.

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Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you and check this on your end.

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Hi there,

Thank you for reaching us!

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Hi there,

Please note that for our demo site, we haven’t done specific site speed optimization because the main accent was put on showing all the features and elements from the theme, as well as keeping the highest quality of the photos. There are many ways and tricks for improving WordPress site speed so-called speed optimization. A balance between size and quality is necessary. A good hosting server is also very important for the site´s performance. We always give advice to our users in support tickets when they build a site in our theme, what steps they should take in order to improve the speed. Google also offers PageSpeed Insights for detailed performance testing, though some people from the programming community say that this tool is not as accurate when it comes to analyzing and assessing website performance.

When it comes to the shop functionality you should know that it is handled through WooCommerce and the product single layout is customized to follow our theme design. It is the default WooCommerce layout and you do have specific options within our theme settings.

We are not sure we got your suggestion correctly as this is not handled through Shopify and if you have any additional suggestions or want to clarify this a bit you are more than welcome to send us a mail.

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Hi there,

Thanks for taking an interest! You can read more about it here. So speaking about the Foton theme we have acquired a special Shutterstock media license for all the stock images used in this theme– this lets our users use the images presented throughout the theme on their website free of charge.

However, it’s important to note that said images can be used only on a website that was created using that specific WordPress theme.

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Hi there,

You can find our article here that explains the custom widget area. Try to add a new custom widget area and assign it in the menu.

We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

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Hi there,

The small slider is an already predefined template but you can always create a Custom Portfolio item where you will organize and build your content with help of the page builder and our themes shortcodes.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

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