69 comments found.
I have a fishing shop website, https://braidedkings.com, using a purchased template, but it has terrible loading speeds, especially on product pages. I’ve spent hundreds of hours optimizing it with caching, a CDN, and troubleshooting the issue, but some pages still take 3-5 seconds to load on average. I told the template author this is unacceptable. I’m considering switching to your fishing theme, as it looks great. Can you confirm if it performs well on a WooCommerce site? Also, what is the average loading time for your clients? Thanks.
Hello,
Thank you for your interest in our theme!
Website loading time depends on many factors like your server response time, image optimization, caching etc. Please note that we haven’t optimized our demo site speed-wise, because we wanted to show all the possible features our theme offers – so there’s a lot of content. Our support team tests the site of each user on request, and provides individual tips for improvement.
Regards.
Looks like there is a critical update for Essential Grid and also a update for Rev Slider. Will you be updating soon? Thanks
Hello,
Thank you for contacting us!
Please note that the theme includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard and to keep the theme components up-to-date. Just follow this guide: https://fishing-club.ancorathemes.com/doc/#theme_update_plugin
Regards.
Yes I have that but those two plugins are not included. Wordfence Security plugin says the Essential Grid has a critical security issue and needs to be updated.
Please contact Our Technical Support Department at https://themerex.net/support/ They will be happy to assist you with your request. If your support is expired, you may use the option “Presales Question” and provide the purchase code in the message body. Our Tech support team will help you.
Regards.
Thanks. Just submitted a ticket.
Hello – I recently purchased your theme and need to have the menu header background be permanent so the slider image isn’t the background behind the navigation menu. Please advise.
Hello,
Thanks for reaching out to us!
In Revolution Slider feel free to add the static image you want and use it as a background. Also, you can set up the header background under Appearance > Cusromize > Header and choose this header style for the homepage like at https://fishing-club.ancorathemes.com/about-1/
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Tried to use support ticket but says purchase key not found which is clearly wrong. Just wanted to know how to change the header image on the various pages.
Never mind I found it, kind of frustrating not being able to get a support ticket though.
Hello,
Thank you for contacting us!
Great. We are glad that you have found a solution. In case you have any issues, please submit a Pre-sales ticket at https://themerex.net/support and provide your purchase code in the message body. This does not require purchase code verification. Our Tech support team will be glad to assist you with any questions.
Regards.
wow, this theme looks so awesome and amazing. i just love this . i am also working on a fishing site. i just want to use this for my site. https://kayakfishinginstructor.com/
Hello,
Thank you for your interest in our theme and the feedback!
Fishing club is a great choice! The template is fully customizable, flexible, and great to use, so you will be able to easily modify it to your needs and create a truly unique site.
Once you purchase a theme you do get 6 months of support included and you are always welcome to submit a request at our help desk https://themerex.net/support/ where you will get assistance and guidance on any theme related questions you might have.
Regards.
Hello, in case of multiple translations (2 or more languages) which plugin do you propose?
Hello,
Thank you for contacting us!
The theme supports WPML plugin for multi-language website. Please feel free to use it.
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi,
How do I allow the “Register” option to be available when people click “Member Login”?
Apologies, I would like to disable Member login. How do I do this?
Hello,
Thank you for choosing our theme!
To disable login link in the top panel area please navigate to Appearance>Customize>Header>Header Columns > uncheck Show login link – https://prnt.sc/Lauq35PXyn96
Our technical support team is always ready to help you with any difficulties you encounter and provide you with the instructions and tutorials to make the customization process easy and straightforward. Just submit a support ticket at https://themerex.net/support/
Regards.
Hello, is there an integrated booking widget that could be placed on single listing charter business listing pages for anglers to book fishing trips?
Hello,
Thank you for contacting us!
To have this feature implemented additional plugin is required. In case some extra stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
Does this template support wordpress 5.6+wooecommrece 4.8
Hello,
Thank you for contacting us!
The theme is compatible with WordPress 5.6 and WooCommrece 4.8 To avoid any issues, all bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://fishing-club.ancorathemes.com/doc/#theme_update_plugin
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr for WordPress 5.6.
In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi, support question: My WP Bakery page builder, when I want to edit any page on website, the page goes blank. What can I do? Or must I renew support for this. This is a big problem for me. Please help
Hello,
Thank you for contacting us!
Please ensure that WPBakery, Essential Grid and all the bundled plugins are updated to the latest version using Themerex Updater plugin included in the package. Feel free to follow these instructions: http://fishing-club.ancorathemes.com/doc/#theme_update_plugin
In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance. If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.
Regards.
Hi Christine
I appreciate you coming back to me but I did not receive ThemeREX Updater plugin in my package. WP Bakery Page Builder does not want to update, it keeps telling me I have to purchase the license to update. I can not edit my theme pages at all.
Please help me, I am in need.
I don’t want to purchase extended support if not necessary.
Thank you very much!
Regards
Juan Wolmarans
Hello Juan,
There is no need to buy WPBakery license or extend the support assistance. Please note that only the direct plugin buyers can officially activate WPBakery Page Builder with a license key. But you have WPBakery bundled with the theme. It is fully functional and is the same copy of the plugin direct buyers get.
Please ensure that you have the latest version of the theme which already contains ThemeREX Updater plugin. Alternatively, you may use option “Presales Question” and provide the purсhase code in the message body. It doesn’t require support renewal. Our team will send you ThemeRex Updater and the latest version of WPBakery.
Regards.
Hello,
Please note that I have deleted your comment since it is not secure to provide the purchase code in the comments section.
Our Tech support team will be glad to assist you with the issue. Please create a ticket using “Presales Question” option and send the purсhase code in the message body. It doesn’t require support renewal.
Thank you!
Hi Christine
Where do I find the ticket system to leave a ticket? I can not seem to find it.
Thank you very much!
My apologies! Please use this link for submitting a support ticket – https://themerex.net/support/
Regards.
hi. presale q: I need to build a hunting site with registration form to hunting course. this theme seems to do the job. I guess I can modify the content.images icons etc with WPbakery. is that so?
Hello,
Thank you for your interest in our themes!
Sure. This theme is built with WPBakery, a user-friendly visual composer that allows you to create any layout you can imagine with intuitive drag and drop builder. Your clients will be able to register for the course using the registration form – http://fishing-club.ancorathemes.com/make-a-reservation/
Regards.
Hello.
How can I force the order of the services shown on a group page?
They do not attend to date or ID and I do not know how to reorder them.
Thank you.
Hello,
Thank you for getting in touch with us!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
Hello, how do I get the update for wpbakery? there is a vulnerability update
Hello,
You can update bundled plugins using ThemeREX Updater plugin:
http://fishing-club.ancorathemes.com/doc/#theme_update_plugin Thank you.Your addons are being detected as insecure by ithemes security pro plugin look; https://i.imgur.com/yRgcLmp.png my support expire then I can’t open an ticket but just to let you know that security plugins are flaging this theme as insecure…
Hello,
Thank you for choosing our theme!
Thank you for your comment. Vulnerability was discovered in some versions of ThemeREX Addons plugin. However, the plugin bundled with this theme was not affected.
Some plugins/antivirus software may identify the file as false positive. Anyway, you may contact our Support team via ticket system – choose “Pre-sale questions” category (it doesn’t require support renewal) in case you need further assistance.
Regards.
Hi, your theme is already compatible with wordpress 5.5? Can we update without problems?
Hi,
Thank you for choosing our theme!
The theme itself is fully compatible with the latest WordPress version. However there’s a conflict between WordPress 5.5 and Ess. Grid and Slider revolution plugins. For proper work, those plugins should be updated.
You can get the latest version of bundled plugins whenever you need the update via tickets at https://themerex.net/support/ – choose “Pre-sale questions” category, it doesn’t require support renewal.
Regards.
Hello, are you going to update the theme to current wordpress versions? Thanks
Hello,
Sure.
New theme update will be released in a short while.
Meanwhile you are able to request latest version of plugins in tickets.
Please submit your request to category “Pre-sales Questions” at https://themerex.net/support/ – our Support team provide you with latest versions.
This doesn’t require support renewal.
Thank you in advance.I am getting a count(): Parameter must be an array or an object that implements Countable error coming from the parent theme files. Any suggestions on how to resolve this?
Hello,
Please submit a ticket at https://themerex.net/support/ – our Support team look into that and fix the issue.
Thank you.I purchased the theme for the Hunting aspect though installed and the Demo Content is Fishing? Is there a way to switch?
Hello,
Theme can be used for Hunting Club website. Also, it can be suitable for any Outdoor Activity Community, Travel blog, Camping club.
However, you imported whole demo content, you’ll get a precise copy of our demo: http://fishing-club.ancorathemes.com
Please submit a ticket at https://themerex.net/support/ – our Support team explain you how to load more icons (related to hunting) and how can you change content.
Thank you in advance.Hello. I would like to change the image of the fish under the titles h2
Thanks
Also comment that I can not find a way to register on the support website …
Hello Jose,
Please check list of icons available for this theme:
http://fishing-club.ancorathemes.com/wp-content/themes/fishingclub/css/fontello/demo.htmlCopy last 4 characters from code for needed icon:
http://prntscr.com/op1b93Add this code in Appearance> Customize> Additional CSS:
h2.sc_item_title.sc_item_title_style_default:after { content: ’\e921’ !important; } replacing e921 with code copied earlier.
You can expand the list of available icons by adding new ones from the fontello website. Watch this video guide for more information: https://www.youtube.com/watch?v=kvqRNIINsds Please use this link to submit a ticket and register: https://prnt.sc/ssvuo1 https://support.themerex.net/submit/ Best regardsHello, after updating I lost some customization… and I can’t remember how to remove the swordfish icon from the icons element. I tried doing this with custom css but I couldn’t get it to work, any help would be appreciated.
