65 comments found.
Hello Team, is it possible to choose another footer and header for the courses pages ? and how can i fix the padding between the header and the page ? Thanks a lot
Hi,
Header and footer for course detail pages coming from Theme Options only. You can change header from ‘Theme Options > Header > General > Select Header Style’ ( Please check:- https://prnt.sc/22k2i2i ) and footer from ‘Theme Options > Footer > Elementor Section Template’ ( Please check:- https://prnt.sc/22k2n3j ).
You can fix padding for header by editing the specific header you’re using through elementor. To know in details about header, please follow our https://edusphere.radiantthemes.com/docs/#header tutorial.
This is general discussion section. If you’ve any more queries, please reply on ticket.
it’s not working … i want differents header ? one especially for the courses pages and one for all the others pages is it possible ?
Hi,
Since course is a custom post type so course detail pages can’t have option to add different header, you can choose header for course detail pages from ‘Theme Options > Header > General > Select Header Style’ only. You can choose different header for normal pages.
hello, how can i choose an instructor for the courses ? thanks
Hi,
You need to choose author from the course for this as author is the instructor here. Please check:- https://nimb.ws/qds7GI
Thanks but i only can choose the profil registred in account i d’ont have the choice with all the instructor
Hi,
LearnPress has option to choose author only from course and author use as instructor in there, there is no other option to choose instructor.
Hello, I downloaded your theme and I find myself facing a problem that I cannot resolve. When I click on the course categories the page does not load. When I click on the courses the page does not load either with the case studies. Can you help me ?
Hi,
We’ve replied to your ticket. Please check and reply to that ticket.
thanks you i fixed the issue
Hello, pre-sale question. We would like to allow companies to register. Every company should be able to create different accounts for every member of their team. Is it possible? Thanks.
Hi,
Sorry, we’re using LearnPress and LearnPress doesn’t have this feature.
Please my menu is duplicated since the last update. and the menu is not displayed in block instead of inline. how can this be fixed
Please use updated theme. There is no issue in theme. Just imported a fresh demo and it works perfectly. If you wish us to inspect your issue by logging into your site kindly extend your support and open a support ticket with your site access.
Hello, is the theme works with PHP 8? I upload to the server that use PHP 8 I got critical error
Uncaught TypeError: ftp_fput(): Argument #1 ($ftp) must be of type resource, null given
wp-admin/includes/class-wp-filesystem-ftpext.php(212): ftp_fput(NULL, ’/var/www/html/w…’, Resource id #2559, 2) #1 /var/www/html/wp-content/themes/edusphere/functions.php(760):
Hi,
We’ve checked with PHP8 and theme is running well. It depends on server, on some server it supports PHP8 and on some are not. If it’s not working on your server, please use PHP 7.4
You support was expired. Please extend your support to get the further support.
Please how do I set up a slider… I can’t manage just one picture on the homepage… the homepage needs to be busy… otherwise the site isn’t what I want..
Hello, Is the the way to speed up the page speed?
I use the theme and also check on your demo homepage. it is Red score in google page speed.
Thank you
Hi,
Please follow https://radiantthemes.zendesk.com/hc/en-us/articles/360040991114-How-to-improve-page-speed .
In Page speed insight Google recommends to use webp and that contributes mostly for speed score. As WordPress can’t deliver webp natively so we don’t include/show webp in our demos. If you convert images into webp and use short pixel to deliver webp then you’ll see considerable speed.
Hello, How to translate the Header? I use WPML but when I click the second language, the header still show the Default Language.
Thank you
Hello, I figure out that I must change in the Theme setting for each language 
Sorry, I just found that it not change Header in Second language, it just change for entire language. Can you help me please?
Hi,
Please create different header for other language and choose that header on the pages of other language. You can create new header by following https://edubee.radiantthemes.com/docs/#header tutorial.
Hi, But my website has many pages, posts, custom post types. I must set the header for every pages, languages? is that not possible to set if I am in the Second language, the header should be the Header in that language too? Because I also have the archive pages too.
Thank you
Update,
I fix the problem by edit your theme file and calling the Elementor shortcode from WPML language condition. So, the problem is was resolved now
I can’t find a option to change logo and widget area not loading. Please help me asap.
Changing logo is simple. Please follow https://www.awesomescreenshot.com/video/4772302?key=4ca904648416707b3434a844f6c82d3c .
For widget area, please delete Redux and reinstall it and that should fix the widget area. Redux had an issue with WordPress 5.8 which they have fixed recently.
Hello,
I purchased this theme yesterday and upload it on indorecabincrew.com after doing all step the website is not look proper all code css and js not look proper and theme goes worst . please help me for solving this issue.
Hi,
We are aware of the issue. Elementor released an update 3.3.0 which caused the issue. We’re working on an update and would release na update within 24 hrs. Meanwhile you can check fix of it here https://radiantthemes.zendesk.com/hc/en-us/articles/4403617605913-My-Site-Header-is-broken-after-Elementor-Update
If you’re unable to manage this, you can open a ticket with temporary access and that would be fixed immediately.
Were you able to fix it? Please confirm. Otherwise, our support is https://radiantthemes.zendesk.com/hc/en-us/requests/new one click away.
hi after the fixing of issue it still shows critical error please help us in proper installation
You must not have edited it properly. Please open a support ticket with ftpof the site.
Also, we have already released update of the theme which would have solved the issue if you had updated theme with out editing anything.
Were you able to fix?
hello, i still not fix it and also i raise ticket .. please help me regarding this also if you can do proper installation. i was share ftp on ticket
helo, Thanks for your support. Can you please help me how to change or customizes banner image
Edit a home page in Elementor. Click on Navigator ( https://prnt.sc/1eoib1y ) and from navigator layer go to style tab and you’ll see banner image ( https://prnt.sc/1eoisiu ).
Hi there,
Many thanks for the template, it’s really cool!
I run into the following issue. I followed the instructions for downgrading LearnPress 4.0 from https://themeforest.net/item/edusphere-education-online-learning-wordpress-theme/27660946. Currently, I have LearnPress 3.2.8.8, LearnPress Course Review 3.0.5 and LearnPress Wishlist 3.0.2. Some of the stuff seem broken (course content indented to the left, without proper style). Later on, I saw that the theme comes with LearnPress 1000.0.0 and that the other two LearPpress plugins were with 4.x versions. Where I can find LearnPress 1000.0.0 (I would not like of course to reinstall the demo content, as it will overwrite my content)?
Many thanks!
I also restored a backup and now I have LearnPress 1000.0.0, LearnPress – Course Review 4.0.2, LearnPress – Course Wishlist 4.0.1. I purged all cache but I still have the same problem. An example problematic page is MY_DOMAIN/courses/database-and-sql-for-computer-science/. Please advise.
Hi,
If you downgraded to 3.2.888 and have restored your site then it’s ok. 1000 is just a number and not a real figure. We’re working on a stable fix. When we’ll release update, you’ll see REAL version of Leanpress.
Hi,
So the stable fix will be based on 3.2.8.8, or on 4.x? And if I do some changes in my current version of Learnpress (4.x), will I have to redo everything once I upgrade to what you offer?
Finally, it would be very nice if there is a ticket somewhere to follow when your patch will be ready.
Many thanks!
Rest assured we’re working on an update and when we’ll release that update, you’ll get a notification for sure.
hi, i have a problem with the header of courses. Look: https://institutotame.com/Nueva/curso/grado-medio-sistemas-microinformaticos-redes/
Hi,
Please open a support ticket directly at https://radiantthemes.zendesk.com/hc/en-us/requests/new with your site url and temporary access of WordPress back-end and FTP so that we can check this for you.
Hello,
Is it possible to use the course layout without the pricing feature (“free” or “buy this course”), just to have a structured page for each course.
Thanks!
Hi,
Put nothing on the price section for any course and price will not be shown for that course. Please check:- https://prnt.sc/vyqwjb
If you don’t set price for any course that means the course is free. This is default and standard mode of showing with LMS plugin. If you don’t want Free altogether then you need to hide the price by adding CSS on ‘Appearance > Customize > Additional CSS’. For example, you can hide price from the courses of https://edusphere.radiantthemes.com/home-version-one/ page by adding below CSS:-
.rt-case-study-box.element-two .rt-case-study-box-item > .holder .rt-price { display: none !important; }
You can hide price from the single page of courses adding below CSS:-
.rt-sidebar-bluebar .rt-course-value { display: none !important; }
Thanks!
cant able to import theme …asking excution faild plese check error log
after your theme purchase i think i do big mistake becuase not any image show in live also i test in local.also not proper show demo after installation.
This shouldn’t happen. Import clones everything we have on imported domain. This theme is being used by 200 websites and we haven’t seen any such issue.Please test on a live domain and if it still doesn’t work then please open a support ticket with your site url and access and our support agent will check it.
give me your contact number or email id becuase i am not waiting 1 day or 2 day
After you sent us direct mail, we sent you couple of suggestion. We hope it did help. We don’t see you opened any ticket so far.
i already request generate please check and give me feedback asap
We have received your ticket and have replied.
Hello,
I found that the theme css is conflict to the Elementor Icon List? https://prnt.sc/112ekqdI want to use the Elementor Icon List and I see that the alignment is very weird. Do you have any suggestion please?
Also, the Main menu dropdown is not work when using with Elementor Pro.
Hi, The card payment interface is fully operational or needed to buy any additional program or schema? Thank you so much for your help!
By default Paypal is default payment option. If you want Stripe or Authorize type of card payment system then you need to integrate that plugin such as https://thimpress.com/product/stripe-add-on-for-learnpress/ .
When I add order manually, it doesn’t show on the student profile that they are registered for the course even though we have registered them and the order status is completed. Please I need help with that
Hi,
Please open a support ticket directly at https://radiantthemes.zendesk.com/hc/en-us/requests/new with your site url and temporary access so that we can check this for you.
Hello,
Please check ticket number #2418. Radiant themes add-on plugin is causing an problem with me.
Thank you.
Hi,
We’ve replied to your ticket. Please check and reply to that ticket.
