Hello there,

Thank you for reaching us!

Please check this article – Where Is My Purchase Code?.

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Hello there,

Thank you for reaching us!

Please submit a ticket at our Help Center and our support agents will provide you the latest plugin version.

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Hello there,

Thank you for reaching us!

We have deregistered the purchase code for you. You should be able to register the theme now.

In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.

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Hello there,

Thank you for reaching us!

Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article Recommended PHP Versions And Resources And How To Set Them.

For demo import please follow instructions from this article How To Import Demo Content Using The One-Click Demo Import Feature. On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.

In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.

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Hello there,

Thank you for reaching us.

Such an option, unfortunately, does not exist within the theme. If you want to organize the shortcode options differently then you will need to edit our theme files. Thank you for understanding.

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Hi there,

Thanks for writing in!

Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.

So in your case now we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.

Thanks.

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Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

Thanks.

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Hi there,

Thanks for taking an interest! Please note that for our demo site, we haven’t done specific site speed optimization because the main accent was put on showing all the features and elements from the theme, as well as keeping the highest quality of the photos. There are many ways and tricks for improving WordPress site speed so-called speed optimization. A balance between size and quality is necessary. A good hosting server is also very important for the site´s performance. We always give advises to our users in support tickets when they build a site in our theme, what steps they should take in order to improve the speed.

Do let us know if you have any additional questions.

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Hi there,

Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket

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tanks

You’re welcome.

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Hello there,

Please contact us through this email, and include your purchase code in the email, so our support agent can assist you with deregistration.

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Hello there,

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will check this and assist you further.

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Hello there,

We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.

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Hi there,

Thanks for writing in. Within our theme you can only use OpenTable. The reservation shortcode looks like this: https://prnt.sc/rurydo

You can read more about their plans here. Also if you wish to have another reservation form have in mind that we have not tested other plugins for compatibility and we can’t really recommend nor guaranty that any of them will work.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

The product single page is already a predefined template so you cannot edit it except adding the fields and images and additional information.

If you need any further assistance, we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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So all grid lines etc I have to manually code?

Hi there,

We are not sure we understand your question correctly, the product single page is already a predefined template and it will have the look as you can see on our demo website. For all other pages you will be able to use the page builder and add your content the way you wish.

If you need assistance with this we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Our themes are built only for WordPress. All the shop features are built with the WooCommerce plugin, so if you don’t want to have an online shop, you simply don’t use WooCommerce.

Let us know if you have any additional questions.

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I don’t want to have an online shop. I just want to have a presentation website, so for that I will not use any eCommerce platform. I still don’t understand if in the package is there any html or php file for the demo page https://laurent.qodeinteractive.com ? also the css and Js needed?

Hi again,

Alright, in this case, you can install our theme without the WooCommerce plugin, and you will have the presentation website, without the shop module. All required css and js files are included, and your theme will work perfectly well without WooCommerce. You can see here how to install a theme: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002604097-How-To-Install-A-Theme-Via-WordPress- And you can see here how to import the demo content(just remember to not install and activate WooCommerce before importing): https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002250358-How-To-Import-Demo-Content-Using-The-One-Click-Demo-Import-Feature-Bridge-Versions-18-And-Older-

Let us know if you have any additional questions.

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Hi there,

Thanks for taking an interest!

You can change the first main color which will affect a lot of things, also within some of our shortcodes you do have settings for color and if this is not applied somehow it can be changed with a custom CSS which for sure can be provided by our support team.

Do let us know if you have any additional questions.

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Thank you for your reply. But we would specifically want to know if the golden lines under the menu items can be easily removed?

Hi there,

You can remove them with a small piece of CSS for sure which can be provided by our support team.

Do let us know if you have any additional questions.

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Hi there,

Agent has been informed, your request will be answered as soon as possible.

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Hi there,

Last WooCommerce version tested with our theme is 4.4.1. Regarding WordPress, Laurent is compatible with the latest version. Read this: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360012629137-Issues-With-The-New-WordPress-5-5-and-5-6-Updates-And-How-To-Solve-Them

Let us know if you have any additional questions.

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Hello there,

Thank you for reaching us!

Such an option, unfortunately, does not exist within the theme. Options listed in ‘Loader Style’ drop down are available as page loading animations ( please see screenshot ).

If you need further assistance, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will gladly help you.

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Hi,

Thank you for reaching us!

We are sorry for the inconvenience. We have verified your email manually now and you should be able to access your account at Help Center and submit a ticket.

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