216 comments found.
It was listed on sale thru March 26, I went to purchase today the 26th by the deadline but now sale is not showing up? Is there a code to use to get sale pricing?
Sales end. It was 1am(UTC) time : https://prnt.sc/10w1983
It was listed on sale till March 26, right?
Sales end. It was 1am(UTC) time : https://prnt.sc/10w1983
How can we edit the 404 ERROR PAGE? Thanks.
Hi, just copy 404.php file to child-theme and override.
Best Regards.
Hey, After updating to new version of wordpress. My site is not showing all content. Please help!
Really strange. Please, check the comment section there is no issue like that from other buyers. We tested with WordPress 5.7
Can you please make sure all the plugins are up to date.
Also, open a support ticket here : https://support.themewinter.com/support-center/
Regards.
hello, I am interested in this template (I am also checking other options), but is it possible to have a pure html version with an extra cost? if so, how long would it take?. on the other hand, does this template have the sass files?
Sorry HTML Version not possible.
Yes, Instive WordPress version has SASS files. But you don’t need to edit SASS files.
Regards.
Hello there In the demo speed test, your site Performance 64% Structure 79% results come out. But on the page I prepared
Performance 28% Structure 75% result comes out. what is the cause of this problem?
There are there are numerous factor to speed up site.
You can follow the article https://support.xpeedstudio.com/knowledgebase/how-to-improve-the-speed-of-your-website/
Let us know if it help.
Hello, I have tried most of what you have written here. But I can not get efficiency. Your demo page opens faster. When I say view page resources, I have this screenshot on my page. https://prnt.sc/10eic92
but the source image of your page is like this. Could this be the reason for the slowness? https://prnt.sc/10eid33
We need investigate more.
Please, provide your server details like : Shared hosting or VPS hosting, RAM, Hosting name etc to : https://support.themewinter.com/support-center/
thanks
Pre-sale question: Is it possible to import all demos at once and do they come with the images?
Yes, possible.
The internet explorer Get a Quote popup does not open. what is the cause of this problem?
What is your IE version.
İE 11
In this Market place IE11 not supported.
You know Microsoft already announce to stop supporting IE11 : https://en.wikipedia.org/wiki/Internet_Explorer_11
thanks
How can I update my theme? I see that it is still saying it is at version 1.0.9 and it’s up to 11 now. When I go to the updates, there is nothing under theme updates.
Or rather it is up to 1.1.4.
Use this Official plugin for Update notification : https://envato.com/market-plugin/
Regards.
I cant download the demo content please how i resolve this…
Which error shows on demo installing time.
Did you check the doc : http://demo.themewinter.com/wp/docs/instive/
Make sure from server settings php.ini file :
max_execution_time = 600
Regards.
Yes i clicked on the demo content install yet it it wont install, i tried to use one click install but its asking me to install xml or jason file,i have deactivated the one cleick demo already… please what do i do i need to start working on the site, time is not on my side please . every time i click the demo content install all i see is a content install is currently running, yet nothing is installed. This happened all night. After a while, a red semi colon sign will show in the box where “a content install is currently running” appears.
Please, open support ticket with your site URL and admin access. So we can take a look: http://support.themewinter.com/support-center
Make sure your server settings are correct to follow our documentation.
Thanks!
Ok i saw that the demo has been installed after i submitted my url and all that, but the challenge is now that the home 2 that my client chose, the slider is not showing. it comes with an error that the slider with alias 4 1 not found. When i tried to edit slider i got an error message that “there has been a critical error on this website. Please what is the issue. Element skit header editor says pro and pro, i dont understand it…
When i clicked edit page with elementor, i see same message there has been a critical error on this website . The first time i am experiencing this. Please what is the challenge, first i could not install demo, now i cannot edit with elementor
This is general inquiry comment section. All support requests like this are handled via our support desk. Please, open support ticket with your site URL and admin access. So we can take a look: http://support.themewinter.com/support-center
And the challenge is simple you server configuration need standard configuration nothing else. 965 users using this theme, so we can assure you there is no problem with the theme.
So, just open a support ticket so that we can investigate the problem.
Regards.
elementor update problem https://prnt.sc/xrojeu
elementor before https://prnt.sc/xrom7k
I updated the theme. the problem continues.
Please, clear browser cache and wordpress admin cache hardly.
If not work open support ticket here with site url and admin access : https://support.themewinter.com/support-center/
Regards.
Elementor’s Latest update comes with major changes (Like 3.0) which can occurs some JS error: (https://prnt.sc/xnm37u)
We released a quick fix on our themes. So, after the theme and essential plugin update, must clear browser and WordPress admin cache.
If not work, for now, please revert back to the previous Elementor version from Elementor > Tools > Versions > 3.0.9. (http://prntscr.com/xnt8uk)
Problem with elementor with ElementsKit Lite plugin after last release.
Please, update latest version of Instive theme and Instive essential plugin. Hope this will solve your issue. Make sure you cleared browser cache.
Lastday A major version of Elementor released : https://prnt.sc/xnm37u
hello, the get a quote button on the main page does not work. If it is a fixable problem, my theme purchase will start, otherwise there will be no purchase. I am waiting answer.
Get a Quote button will work here : https://prnt.sc/wlnk8y
On slider it’s a Revolution Slider, so get a quote button will not work here.
Regards.
Hi, I have purchased your theme and i want to set Home 2 header on all the pages. Can you please guide me.
This is general query comment section. All support requests like this are handled via our support desk. Please, open a support ticket here with site url and admin access : https://support.themewinter.com/support-center/
Merhaba Anasayfada iken header bölümünde bulunan (Get a quote) tıkladığımda pop up iletişim formu açılmamaktadır. Tıkladığımda bu görüntüyü alıyorum. https://prnt.sc/wes1cr
Fakat iletişim sayfasında iken yani https://www.sigortax.net/contact/ sayfasında iken çalışıyor. Bu problemi nasıl çözebilirim.
This is general query comment section. All support requests like this are handled via our support desk. Please, open a support ticket here with site url and admin access : https://support.themewinter.com/support-center/
My Elementor plugin is not working it says enable safe mood and after downloading the new plugin from ThemeForest it says to go to premium in fact elementor plugin came with a theme and if I use the older version and make some changes it give 500 internal error.
Sorry for your incoveniece.
First you need to know something : 1) Elementor is not Themeforest product. It’s a popular independent plugin from here : https://wordpress.org/plugins/elementor/
2) To use our Instive theme you don’t need pro version of Elementor Plugin
Quick Solution : 1) Make sure you have latest version of Instive theme and up to date with all plugins. 2) Clear Browser cache and check again.
For further assistance please open a support ticket here with site url and admin access : https://support.themewinter.com/support-center/
It will be easy to monitor the support request.
Regards.
Hello friend, I require two questions: 1- Where can I get the names for the .ico in the form (instivename …) 2- How do I guarantee that my theme is not updated since I am personalized.
Thank you
Sorry, I’m not clear about the issue. Please, open a support ticket here with details here : https://support.themewinter.com/support-center/
Hi, in the blogs page there is a footer with instive logo but when i try to edit a page called blog i get a message: the_content elementor error searching in the internet i see that i only can edit it with elementor pro?
my main question is? how do i change the footer logo in the blog pages? and there is content there that i want to remove called SERVICE HOUR in. the blog page… how do i edit blog pages ? thanks
This is general query comment section. All support requests like this are handled via our support desk. Please, open a support ticket here with site url and admin access : https://support.themewinter.com/support-center/
Waiting for your ticket. Regards.
Recently purchased, this zip error on demo data is giving me a headache
Please open a support ticket here with site url and admin access : https://support.themewinter.com/support-center/
We will check and solve the issue.
