13 comments found.
i can not install this on my wordpress website
Hi rahad_29,
Please check the installation guide at this link https://support.jegtheme.com/2020/12/how-to-install-template-kit/
Thank you
its not a wordpress theme?
Hi, I would like to ask about refund policy. I would really like to request a refund as this purchase was made accidentally
It is just a plug-in I thought its a WordPress theme! I purchased this mistake can you please refund it?
Hi,
Unfortunately, we can’t accept your refund for a mistaken purchase. Please check the refund policy on this page https://themeforest.net/page/customer_refund_policy
Thank you
The dropdown in the menu is not clickable.
Hi,
Regarding this thing, please contact us through our profile page. Our support team will assist you as soon. https://themeforest.net/user/jegtheme#message
Thank you
Hi
I have some problems with the theme ” Virtable – Virtual Assistant Business Elementor Template Kit” how do i contact support?
Hi andreas267,
Regarding this thing, please contact us through our profile page. Our support team will assist you as soon. https://themeforest.net/user/jegtheme#message
Thank you
Hello Team, I’m having a problem with the menu. The vertical menu goes behind the image at the top and thus the mobile menu becomes inaccessible. Also, I have tried to increase value of Z-index still it’s not working. Please advice best steps to resolve same.
Hi ruchit_purohit15,
Regarding this thing, please contact us through our profile page. Our support team will assist you as soon. https://themeforest.net/user/jegtheme#message
Thank you
Can’t install the theme. It says
The package could not be installed. The theme is missing the style.css stylesheet.
Hi mcvoit,
Please check the installation guide on this page https://support.jegtheme.com/2020/12/how-to-install-template-kit/
Thank you
Hi. I’m having a problem with the menu. The vertical menu goes behind the image at the top and thus the mobile menu becomes inaccessible. Kindly assist.
Hi Kowie,
Please try to increase the z-index value for the header element.
Thank you
Hi,
Plugin: Press Elements – Widgets for Elementor. Plugin install failed: Plugin not found.
I’m getting that error message when installing the requirements. Kindly assist.
Hi Kowie,
Previously, this plugin was disabled by WordPress. Please contact us through our profile page here https://themeforest.net/user/jegtheme
Our support team will help you regarding this issue as soon.
Thank you
Hi i am also unable to proceed any further. Can you please reply asap. Thankyou.
Hi adelewheel123,
Can you tell me what’s your problem?
Thank you
Hi,
I’ve installed the template and imported all the templates but unable to proceed further. Can anyone help me?
Hi mayankverma88,
Can you tell me what’s your problem?
Thank you
Yes, I can’t create the contact forms which are displayed in the template. How do I do that?
Hi mayankverma88,
The easiest way to replicate the contact form is to import the page that having a contact form element. After that you just need to save the form as a template library then you can import the form template into a certain page that you want.
Thank you
Not clear. Is there a video which I can refer to?
Hi mayankverma88,
Currently, we don’t have a video tutorial but we can provide you an example for the form. Please contact us through our profile page https://themeforest.net/user/jegtheme
Thank you
Congratulations! Nice Work, GLWS 
Thank you
