376 comments found.
Hi, excellent support team, pls i have an important issue with speed when you select a tour. I have a dedicated server with i7, 64GB Ram and few domains, i dont know why but especially from mobile, when you select a tour, from home page for example, you must wait for few seconds, like is stuck and its a big problem. The same in desktop.
I have also do image optimization and i have a cache plugin (Fastest Cache Premium )
https://tinyurl.com/h43sttjwPls check by your self in desktop and mobile. I would really appreciate a solution. Thanks
I also notice that when i first visit a tour opens slow, the second time i visit it , probably due to cache its open fast. But the 1st time someone visit the site and make a click to a tour opens slow. THanks
Hi,
The thing is that the first tour takes some time to open after some time of site inactivity. Once you open any tour, every consequent tour even in other browser / device opens really fast (no matter if it is the first, second…)
This indicates that there is some warm up time on your server / cache after some time of site inactivity. We would bet on cache – perhaps it clears the memory after some time of inactivity and then it reloads its previous state from the disk. Maybe you can configure your cache so you extend this “timeout”.
Kind regards,
BoldThemes team
Hi, thanks for the fast response, so its a server issue probably? or fastest cache issue? if i enter in the site i use it, and then another user from other computer , will again see a fast site, or he must open a tour for example and then the other tours will load fast?
Many Thanks
Hi,
Yes, as far as we can see, that is the case.
After some time of inactivity, once a single tour is opened by any user, all other consequent visits to any tour by any of the users will have fast load times.
Kind regards,
BoldThemes team
Many Thanks once more
Kindest regards,
xrisxal2000
Hello how to customize tour search preference i don’t want price to and price from in tour search bar
Hi,
Thanks for the purchase.
For the form on the home page – if you edit the Search Form page element in Bold Builder, you will notice (on the Filters tab of edit dialog) the checkbox called Show Prices Filter. Please uncheck it and it will do the trick.
Related to the search form on the search results page, you can always add the following css statements to Appearance > Customize > Additional CSS:
.btSearchField.btFieldPrice.btFieldPriceFrom, .btSearchField.btFieldPrice.btFieldPriceTo {
display: none;
}
Should you need additional assistance in the process, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.
Kind regards,
BoldThemes team
Thank you for reply, please update departure date box code wants to remove
Hi,
You can add
.btSearchField.btFieldDate {
display: none;
}
Kind regards,
BoldThemes team
Hi great support team,
pls how i can translate “Tour Search” in the page for tours, in header? http://travelicious.bold-themes.com/main-demo/tours/ This page is auto autogenerated. I use WPML, but i cannot translate the title of the pageThanks
All ok, i find it Thanks
Hey, Demo import always stops at 41.7 what should I do?
Hi, the first thing you should do is to check that you have latest theme version and also that your server has sufficient resources: http://documentation.bold-themes.com/travelicious/getting-started/#server-settings
Hi Great Support team, can i disable in theme lazy loading? Many Thanks
Hi, you can disable it in individual images (when editing Image content element look for “Lazy load this image” option).
Basically I need it for tours. I can disable it to tours widget? Thanks
Currently there is no such option but we will add it in one of upcoming updates.
It will be very helpful. I really appreciate your excellent support!!
a client gave me this theme in html..I encoded it with the same functionality as codeigniter.But when I saw that this theme is on sale here, it bothered me.There is an injustice so I want to buy this theme.I am so sorry.
Thank you for your consideration.
I do apologize. Hadn’t noticed there was an update.
Everything working as should be again.
Many Thanks for the quick reply. 
Hi Guys, so i made the update as you suggested and now my booking enquiry form is not working? when you send it just does nothing? has the update got something to do with that ?
Any help would be good please.
Thanks
Hi, this should not be related to update. Please share your booking form URL.
HI , So i have just been informed it has to do with Complianz. a cookie banner that is on our site. they do not give support to contact form 7- 5.4 so have to keep it on 5.3. have installed 5.3 again and now working
i do have another error though ReferenceError:_bt_bb_resize_is_not_defined in Zeile 104 von https://as-tauchreisen_de/wp-content/themes/travelicious/bold-page-builder/content_elements/bt_bb_tour_list/bt_bb_tour_list_js can you tell me what that is?
Hi, we are not able to access provided URL, please share valid URL.
Hi
Thanks, can you please share the url of the site page where the ReferenceError error is occuring?
Thanks in advance.
Kind regards,
BoldThemes team
The error is only being shown on the Complinz plugin page on my dashboard
Hi,
Can you please send wp-admin credentials to info@bold-themes.com so we can take a closer look at the issue?
Thanks in advance.
Kind regards,
BoldThemes team
Hi again guys, Have looked deeper into my problem. and when i add a bold theme element to a tab such as destination grid images it works. but if i add a destination masonary grid . it doesnt show anything can you help please.??
Hi, this issue has been fixed with latest theme update. Please download and install latest theme version.
Hi, this issue has been fixed with latest theme update.
Hi guys, in sinle page, in BT Tours widget in sidebar, if you click on the name of the tour does not happened anaything, there is no link in text of the widget.
If you make ckick in image the tour open.
Pls go here… https://tinyurl.com/49sejs24in the sidebar where tours are, make a click to text. Nothing happend, only if you click on image, its really frastruting for the user experience.
Many Thanks
Hi, we will fix this in the next update.
Ok, sure, any timeframe pls? Many Thanks
Soon, probably until the end of this week.
Great!! thanks
Hi Guys, the issue with the link in the name in tours widget is not resolved with the update you add today. Pls help resolve it If its possible send fix. Thanks
Yes, we had some issues with version control, new update is coming soon.
Οκ, sure Thanks
Hello, We have an error after the bold builder updated. What could be the issue?
Warning: explode() expects parameter 2 to be string, array given in /home1/pxxxx/public_html/sxxxxxx/wp-content/plugins/bold-page-builder/content_elements_misc/misc.php on line 270
Hello, we will publish theme update today which should fix this.
Hi guys, pls how can i remove the date and price fields in form, in tours page?
pls see image
https://prnt.sc/108lzj2Many Thanks
Hi, you need to edit Tour Search Form element (Filters tab). There you can disable those fields.
Hi, but where is the form? because i think the tours page is created by itself, it has not edit button pls where i can edit the form? Many Thanks
You can edit it in Bold Builder editor.
Can you pls send me a screenshot? this page it has no edit in order to edit with builder. A screenshot woud be really helpful Many Many Thanks
Sorry, wrong form. The form which you need to edit can not be edited with Bold Builder.
The easiest way to hide those fields is with some custom CSS, e.g.
.post-type-archive-tour #bt_tour_search_date { display: none; }
.post-type-archive-tour .bt_tour_search_date_span { display: none; }
.post-type-archive-tour #bt_tour_search_price_from { display: none; }
.post-type-archive-tour #bt_tour_search_price_to { display: none; }
The other solution is to edit this php file: \views\tour\list\search.php
Awesome Support! I really Appreciate it Many Thanks!
Hi Guys, excellent theme
How i enable the sidebar in each tour like the tour below? http://travelicious.bold-themes.com/main-demo/tours/a-weekend-in-london/Thanks
Hi, pls i would really appreciate your answer. Many Thanks
Hi,
What you need is the following:
1. Create a custom widget area using Appearance > Widget Areas if needed. If you have imported the demo content you already have a Tours Widgets area set up so you can skip this. Make sure that this area overrides the Sidebar and also make sure to click advanced in conditions box and check Tours single under pages and Each individual Tour item under post types. Add additional conditions if needed.
2. Open for edit the page with the slug entered in Appearance > Customize > Tour Single, Settings Page Slug field. By default it is tour-single.
3. Add the override at the bottom of this page Sidebar – Right.
Once you do that, all single tours will display a sidebar with the widgets of the created Widget Area. You can add widgets to it as usually on Appearance > Widgets panel.
Kind regards,
BoldThemes team
I really really appreciate it. Many Thanks
Kindest regards, Xrisxal2000
One Last question pls… in single tours page where is:
- Destination
- Deparure Location
- Return Location
- Additional Infrmation
- Price Includes ... etc
can i add there a custom option? is this possible?
For example one custom option below “Additional Information” and be able to add text there? It would be great
Many Thanks
Hi,
Unfortunately that is not possible 
Kind regards,
BoldThemes team
Οκ Many thanks
how to add tour categories in menu? if we want to direct display particular tour, how can i display? and how to change position in add new tour like 1st i want to display tour plan then information
Hi,
Thanks for the purchase.
It really depends the specifics of your current setup and in what form do you want to display the tour category in.
Please submit a ticket at our support site – http://boldthemes.ticksy.com/ with a little bit more details about what you are trying to achieve (annotated screenshots would be great as an illustration) and our support team will be glad to help you with the specific guidelines.
Kind regards,
BoldThemes team
Hello,
I’m having trouble displaying the tour map on single tour (location).
Example: https://slo-tours.si/ponudba/hallstatt-in-wolfgangsee/
(all tours are here: https://slo-tours.si/potovanja/)
In case I am logged in to the site as “admin” the map normally opens and show for me. If I’m not logged in, it doesn’t open (show) the map for me or enyone else.
Hi,
It seems that you have managed to resolve the issue in the meantime – the location map for the https://slo-tours.si/ponudba/hallstatt-in-wolfgangsee/ and other tours seem to be loading as expected.
Maybe we are missing something?
Kind regards,
BoldThemes team
Hello, I found an error myself and I had to turn off the functions in the WP Rocket module (Minify/combine JS and Defer JS). Thank you.
I have an inquiry for 3 concerns 1-We are working in the field of tours so we want to add different categories about hotels in the reservation system 5 star hotels, 4 Stars hotels,3 Stars hotels So that the customer can choose the hotel category
2- we need a group discount function, but the counting shouldn’t include the children’s 3- which payment getaway I can integrate with
Hi,
Thanks for contacting us.
Unfortunately the Travelicious theme does not support the search based on hotel amenities – this also includes the categorization of the hotels 
In general, the Travelicious does not have a built in fully featured booking engine. So the coupons functionality and the gateway depends on the external or third party booking engine of your choice.
Kind regards,
BoldThemes team
Pre Sale Question. Planning to have a Tour purchasing site for Sub-Agents. Sun-Agents can purchase tour packages from us for their clients (passenger). I would like to know is there any way to change the tour price according to the Passenger’s resident country. (during checkout)
Note : Passenger won’t register with us. Sub-agent will fill the passenger details (can be 1 or more passengers and different countries in a single booking & it may different from Sub-Agent’s country) in checkout form and price have to be updated according to the country fields in the checkout time. Waiting for the positive reply from your end. Thank you.
Hi,
Thanks for contacting us.
Unfortunately Travelicious does not support the required functionality – it does not have a booking engine you require. It supports the integration of an external booking engine though, so if you intend to use a third party solution for booking and checkout, the Travelicious can be of help. Otherwise we would not recommend it for your use case.
Kind regards,
BoldThemes team
Hello, I would like to ask some questions.
Your theme is very good but for my client I need to integrate few features.
Is it possible to integrate some 3rd calendar plugin ? or schedul plugin in tour detial? -> https://vistour.eu/zajazd/las-vegas-los-angeles-a-priroda-zapadu/
Now I have only normal table which is very hard to customize.
Also I would like to ask, for every tour i have separete page with contact form like this -> https://vistour.eu/las-vegas-los-angeles-a-priroda-zapadu-vypocet-ceny/
But for my client is very hard to create new pages with every single new tour. Is there any solution ? like use some 3rd booking system ? Do you know about some system which is good ?
Thank you so much 
Hi,
The third party plugins would most likely work – they usually feature a shortcode which you can place instead of the table you are currently using. So, when you create a schedule using calendar plugin, you should be able to place it on the tour single post page using its shortcode instead of static table you have now.
Similarly, you could use either third party plugin or external booking service for booking – you just link to the specific url with its interface as you in fact do now.
Kind regards,
BoldThemes team
Do you know about some specific plugin which you recommended and do you know about some good booking servieces?
thank you.
Hi,
Well, we haven’t used plugins, but as far as the third party services are concerned, we really like Bokun – https://www.bokun.io/
Kind regards,
BoldThemes team
i am from india and all my tour price is in indian currency, can i have option for indian currency rupees symbol?
Hi,
Thanks for contacting us.
Yes you can do that on Appearance > Customize > Tour Search panel.
Should you need any additional help in the process, please leave a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.
Kind regards,
BoldThemes team
Hello, I am mtrying to add the Tour destination tothe email reply from a booking enquiry. at the bottom of the page right now after the submit button i have the following tour tour-id id:Enqire-tour-id
til now i have not found out the name to show the tour destination in the emial that gets sent out. is it [tour_destination tour-destination id:Enqire-tour-destination]
as i have tried this and cannot get it to work. is it possible to point me in the right direction Many Thanks
Hi,
Please refer to the theme documentation, http://documentation.bold-themes.com/travelicious/theme-customization/ section 10, Tour Booking.
You will find the detailed instructions related to setting up the Contact Form 7 related to booking.
Kind regards,
BoldThemes team