Discussion on AutoPro - Car Dealer WordPress Theme

about 3 years ago

hi i want to buy this theme, but are my wordpress requirements good? these are my requirements: Web server Apache PHP version 8.0.26 (Supports 64bit values) PHP SAPI cgi-fcgi PHP max input variables 5000 PHP time limit 600 PHP memory limit 1024M Max input time 300 Upload max filesize 50M PHP post max size 50M cURL version 7.84.0 OpenSSL/1.1.1p

2 other replies

jwsthemes Author

about 3 years ago

Hi,

This is the requirement of WordPress: https://wordpress.org/about/requirements/

Please re-check it with your hosting.

Regards, The JWSThemes Support Team

jwsthemes Author

about 3 years ago

Hi,

This is the requirement of WordPress: https://wordpress.org/about/requirements/

Please re-check it with your hosting.

Regards, The JWSThemes Support Team

about 3 years ago

Yeah but are my requirements good for the themes?? Like if i install this theme and import demo content it is fine? And i get no error message?

about 3 years ago

?

jwsthemes Author

about 3 years ago

Hi,

You should ask to your support hosting. Here’s a letter you can send to your host; copy and paste!

I’m interested in running the open-source WordPress <https://wordpress.org/> web software and I was wondering if my account supported the following:

PHP 7.4 or greater MySQL 5.7 or greater OR MariaDB 10.3 or greater Nginx or Apache with mod_rewrite module HTTPS support Thanks!

about 3 years ago

Hi pre sale question,

can you make this area, the background black and the red text white? i will send a link with a picture of what i mean

picture: https://ibb.co/QrSw8Jp

jwsthemes Author

about 3 years ago

Hi,

yes, you can change background black and the red text white via CSS or setting of page builder.

All assistance will be provided through our Support Center.

Customer service is very important to us, so on weekdays we promise to react to all help questions within 24 to 48 hours (a bit longer over the weekend). You might receive a response from us while we are online extremely quickly due to different time zones. Our time zone is GMT+7.

Regards, The JWSThemes Support Team

about 3 years ago

thanks i have just another question:

can you change the action and the text of the red button on that image?

i want, if you click on it then it opens up a lightbox like the same as in the demo version. but the lightbox then must be a contact form with option to fill in your name. phone number and email. is that also possible ?

jwsthemes Author

about 3 years ago

Hi,

You can change the action and the text of the red button on that image.

if you click on it then it opens up a lightbox like the same as in the demo version. but the lightbox then must be a contact form with option to fill in your name. phone number and email. This is customizie code. You should do it by yourself.

Regards, The JWSThemes Support Team

HaykAramich Purchased

over 3 years ago

Why I not can install demo Content ?

Failed to access Github repository “ThemeFuse/Unyson-Backups-Extension” releases. (cURL error 28: Operation timed out after 5000 milliseconds with 0 bytes received)

jwsthemes Author

over 3 years ago

Hi,

Please open the ticket and share your ticket. We will check and assist you.

All assistance will be provided through our Support Center. Customer service is very important to us, so on weekdays we promise to react to all help questions within 24 to 48 hours (a bit longer over the weekend). You might receive a response from us while we are online extremely quickly due to different time zones. Our time zone is GMT+7.

Regards, The JWSThemes Support Team

Katzyh Purchased

over 3 years ago

Hello, I opened a ticket. Will you set up my homepage?

jwsthemes Author

over 3 years ago

Hi,

Please, open the ticket and follow you ticket. We will check and guide you.

Regards, the JWSThemes support team

sadaqat22 Purchased

almost 4 years ago

www.fasteaglerentacar.com

sadaqat22 Purchased

almost 4 years ago

My website please check it

jwsthemes Author

almost 4 years ago

Hi,

Please, follow your ticket. We didn’t online at the weekend.

Regards, The JWSThemes Support Team

sadaqat22 Purchased

almost 4 years ago

Need to remove MSRP put in place of AEA

jwsthemes Author

almost 4 years ago

Hi,

Please, follow your ticket. We didn’t online at the weekend.

Regards, The JWSThemes Support Team

ivopneves Purchased

about 4 years ago

Hi, I am following the guide to select static page but no homepage visible with latest version. Am I doing something wrong here?

jwsthemes Author

about 4 years ago

Hi,

The latest version of AutoPro doesn’t related to selecting static page. It should work perfectly.

Please, let us know your AutoPro version before updating and some screenshots about your troubles. We will look at and assist you.

Regards, The JWSThemes Support Team

autocars Purchased

over 4 years ago

Our product page got affected due to your recent update. All features and widgets are missing. Other pages are working except the product pages. How to recover the missing features?

jwsthemes Author

over 4 years ago

Hi,

WordPress 5.8 uses Widget Block. You can add New plugins, search ‘classic widgets’, install and active them. It will convert Widget Block to Widget classic. https://wordpress.org/plugins/classic-widgets

donwapz Purchased

over 4 years ago

I tried installing it but its giving me errors

jwsthemes Author

over 4 years ago

Hi,

Please, open a the ticket to our support center. We will check and assist you.

All support will be conducted through our Support Center.

We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.

Regards, The JWSThemes Support Team

seoplusvn Purchased

over 4 years ago

I can’t install store locator plus plugin. it says Something went wrong with the plugin API.

jwsthemes Author

over 4 years ago

Hi,

You can download store locator plus plugin and install it directly. - Apply correct File Permissions: https://wordpress.org/support/article/changing-file-permissions/ - Manually install the plugin: https://wordpress.org/support/article/managing-plugins/ Open DevTools and check if some issue appears in the log, as well as enable and read php logs;

All support will be conducted through our Support Center.

We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.

Regards, The JWSThemes Support Team

ensureensure Purchased

over 4 years ago

I can’t install store locator plugin plus and no one click demo.

jwsthemes Author

over 4 years ago

Hi,

Please follow the below steps to import the demo data on your website:

1. https://prnt.sc/pkwlo5 2. https://prnt.sc/pkwmki 3. https://prnt.sc/pkwn7l If your demo data cannot import, please take a screenshot of your issue and send us the login account to Admin Dashboard and FTP account to Our Support Center, we will help you import the demo data.

Regards, The JWSThemes Support Team

ensureensure Purchased

over 4 years ago

i did it. but still can’t install store locator plus plugin. it says Something went wrong with the plugin API.

jwsthemes Author

over 4 years ago

Hi,

Please, open the ticket and follow your ticket.

All support will be conducted through our Support Center.

We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.

Regards, The JWSThemes Support Team

artwebdesign2 Purchased

almost 5 years ago

Hi, how can I remove the pricing calculator from products page?

jwsthemes Author

almost 5 years ago

Hi,

Thank you for contacting. Please, open the ticket and follow the ticket. We will check and assist you.

All support will be conducted through our Support Center.

We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekdays (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7. Regards, The JWSThemes Support Team

artwebdesign2 Purchased

almost 5 years ago

Hello, I’ve just buy your theme but I can’t activate the plugin Autopro Core( Fatal error: Array and string offset access syntax with curly braces is no longer supported in /home/khfdgdfrtsdfhb/public_html/wp-content/plugins/jws_autopro_core/less/lessc.inc.php on line 717)

I need an urgent solution !! Thanks

jwsthemes Author

almost 5 years ago

Hi,

Please, check the PHP version. it should 5.4.x or greater. You can open the ticket. We will check and assist you.

Regards, The JWSThemes Support Team

almost 5 years ago

Is it possible to upload a video that autoplays instead of pictures in the header slider on all the homepages?

jwsthemes Author

almost 5 years ago

Hi,

yes, it’s possible to upload a video that autoplays instead of pictures in the header slider on all the homepages.

Regards, The JWSThemes Support Team

almost 5 years ago

Do you have to use the page builder or are there php templates that can be customized with ACF? I have a very data heavy site and would rather work with PHP files than a page builder. Or alternatively, do you offer this theme in straight HTML?

jwsthemes Author

almost 5 years ago

Hi,

AutoPro uses WPBakery Page Buider and ACF.

Regards, The JWSThemes Support Team

EuraMobil Purchased

about 5 years ago

Hi – the wpbakery page builder, which comes with your theme, is no longer working since wordpress 5.0

i checked many wegpages and disabled the gutenberg editor etc. but there is still just the code in backend. when i deactivate the autopro core plugin, then everythings works fine.

is there a compatibility-problem with autopro core and wpbakery? will there be a new release?

thanks in advance….

5 other replies

jwsthemes Author

about 5 years ago

Hi,

Thank you for feedback. Please, send an email to jwsthemes@gmail.com with your purchase code and some screenshots of the bug, WordPress admin info. We will check and assist you.

autopro core and wpbakery is compatible. We will check and let you know soon.

Regards, The JWSThemes Support Team

jwsthemes Author

about 5 years ago

More: the latest of Autopro version is V2.1.1 – Sep 22, 2020. If you use a new version. Please, deactive & delete core auto plugin and install again.

Regards, The JWSThemes Support Team

EuraMobil Purchased

about 5 years ago

Dear Support, where can I download the latest version? If I download it in my account here @ themeforest there is only the plugin-version 1.0.0 available….

jwsthemes Author

about 5 years ago

Hi,

Please, deactivate & delete the core auto plugin and install again. It requires an installation of a plugin.

By the way, please open the ticket to our support center. We will assist you quickly.

In case your support is expired, you don’t have to buy a new license of the theme, just renew support is enough. Here’s how to do that: https://d.pr/free/i/XgztJf

All support will be conducted through our Support Center.

We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekdays (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.

Regards, The JWSThemes Support Team

EuraMobil Purchased

about 5 years ago

Dear jwsthemes – so it is not possible to download a current version of the plugin without an existing support contract??

jwsthemes Author

about 5 years ago

Hi,

You can download a current version of the plugin without an existing support contract. Please, deactivate & delete the core auto plugin and install again. It requires an installation of a plugin. That mean, if you updated Autopro to latest version. You also should update the core auto plugin.

Regards, The JWSThemes Support Team

EuraMobil Purchased

about 5 years ago

Dear jwsthemes – where can I download the latest version? here at themeforest under my account there is only the version 1.0. I can not find a new version. updates in wordpress are not shown so i can not download it via the wordpress update…..

jwsthemes Author

about 5 years ago

Hi,

If you use new Autopro Wordpress theme updated on 2 – Sep – 2020. You should deactivate & delete the core auto plugin and install again. A new version will install. That mean, we updated it from our server.

The core plugin version 1.0.0. But the code changed.

How to update the plugin(similar): https://www.youtube.com/watch?v=WhAHwvRK8uM&list=PLBuSeip6M6GnMafhc04uP6r7Y-ZkOqCKP&index=3

Regards, The JWSThemes Support Team

Tekay Purchased

over 5 years ago

Hi, I get the message that my there are outdated WooCommerce Templates in the Theme. This causes the problem that for example an external Gallery-Plugin breaks on my product-site.

Please tell my how to update and solve the problem. I’m using AutoPro Version: 2.1.1. Has the Theme been updated?

Thanks! Tekay

jwsthemes Author

over 5 years ago

Hi Tekay,

I’m using AutoPro Version: 2.1.1. Has the Theme been updated? Yes, we updated WooCommerce Templates in the Theme.

If you have some trouble. Please, open the ticket and follow it. We will check and assist you within 24 hours.

Regards, The JWSThemes Support Team

Tekay Purchased

over 5 years ago

Hello, when you update the WooCommerce Templates, why don’t you provide a theme update or just point out your changes?

“Please, open the ticket and follow it.” -> I don’t have extended support anymore and I am absolutely not ready to always renew a chargeable support for bug fixes like this …

Thanks, but I found a reliable Theme as an alternative. Not recommended!

jwsthemes Author

over 5 years ago

Hi,

In case your support is expired, you don’t have to buy a new license of the theme, just renew support is enough. Here’s how to do that: https://d.pr/free/i/XgztJf

All support will be conducted through our Support Center.

We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.

Regards, The JWSThemes Support Team

over 5 years ago

Hi, I just purchased this theme and when installing the demo data things are broken. The header menu is all messed up.

jwsthemes Author

over 5 years ago

Hi,

Please, open the ticket to our support center. We will check and assist you.

All support will be conducted through our Support Center.

We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7. Regards, The JWSThemes Support Team

0810322243 Purchased

over 5 years ago

Hi,

I’ve just purchased this theme but it cannot be uploaded on to my wordpress. I get an error saying “The Link Has Expired”. Kindly assist

jwsthemes Author

over 5 years ago

Hi,

Please, let open the ticket to our support center: http://jwsthemes.ticksy.com/ and send a screenshot to us. We will check and assist you to know.

This is a problem in how to use, doesn’t relate to bugs of the theme.

Regards, The JWSThemes Support Team