32 comments found.
Hola. ¿Donde se puede poner la licencia del tema? Usé este tema en el pasado y me gustaría utilizarlo en otras páginas, pero me está dando problemas y puede que sea por la licencia.
Hi,
Our themes do not require you to enter a license code inside WordPress.
Your ThemeForest purchase code is only used for verifying your purchase when you open a ticket in our Support Center — it is not entered anywhere inside the theme itself.
If you used the theme in the past and want to use it on a new website, you simply need to download the installable WordPress theme file from your ThemeForest account and install it normally. There is no license activation step inside the dashboard.
Regards, The JWSThemes team
Hola, gracias por su rápida respuesta. Hice esto, pero de repente empezaron a fallar algunos elementos. Por ejemplo, el elemento “Jws Nav Menu” ha dejado de funcionar en el layout Horizontal y solo se representa de manera vertical. Lo he tenido que sustituir por el elemento “Menú WordPress” pero no tiene en cuenta los estilos en el submenú desplegable. Pensaba que era por la licencia. Tengo licencia de Elementor Pro activada
Hello medianil,
Thank you for reaching out with this detail.
It’s very possible that the issue is due to your website’s automatic plugin updates, specifically the free version of Elementor updating automatically. This can sometimes cause compatibility conflicts with the theme elements. We recommend restoring your site to the most recent, stable working version to see if that resolves the issue.
Also, if you have recently updated the Zahar theme, please ensure that you have also updated the Zahar Core plugin to the latest version, as this is crucial for the theme’s functionality.
Best regards, the JWSThemes Support Team
Gracias! He actualizado todo manualmente y parece que funciona correctamente.
Hi,
Thank you for letting us know! We’re very happy to hear that everything is now working correctly after your manual update.
If you ever need further support, please remember to renew your support period. We’ve added many new features recently, and when support has expired, we’re unable to view the detailed information needed to assist you properly.
We’re always glad to help whenever you have an active support ticket.
Best regards, JWSThemes Support Team
Hi, Im sorry, can you help me to fix this issue: by importing the sample data, I have the following mistake: “There has been a critical error on this website. Learn more about troubleshooting WordPress.” Thank you very much.
[02-Aug-2025 20:20:07 UTC] PHP Fatal error: Uncaught Error: Cannot use object of type WP_Error as array in /home/gpoveda/public_html/landing/wp-content/plugins/elementor/includes/ template-library/sources/local.php:1481
Hi gpoveda,
Thank you for reaching out.
The Zahar theme you purchased might not have been updated for a long time. When updating, please make sure to update both the theme and the Zahar Core plugin together.
If the update causes a broken layout or the message: “There has been a critical error on this website. Learn more about troubleshooting WordPress” appears, please restore your website to the most recent stable version.
The PHP fatal error you encountered: Cannot use object of type WP_Error as array in /wp-content/plugins/elementor/includes/template-library/sources/local.php:1481 is commonly related to: Outdated version of Elementor or Zahar Core
To help you further, please kindly send us the following via the contact form on our ThemeForest profile: https://themeforest.net/user/jwsthemes#contact
Your WordPress admin URL, username, and password
FTP or hosting control panel access
A brief note on when the error occurred (e.g., during import, after activating plugin, etc.)
If your support has expired over 1 year ago, we highly recommend renewing support to ensure smoother and timely assistance.
Looking forward to helping you resolve this!
Best regards, the JWSThemes Support Team
I would like to submit a ticket but i cannot becuase it is saying that one is already opened. I am looking for the opened one to perhaps talk there but not finding it
looking out for a speedy reply,
Hi,
We closed your ticket: https://jwsthemes.ticksy.com/ticket/3756552 You can re-open or create new ticket. You can send many problems or questions into a ticket.
All assistance will be provided through our Support Center.
Customer service is very important to us, so on weekdays we promise to respond to all help questions within 24 to 48 hours (a bit longer over the weekend). You might receive a response from us while we are online extremely quickly due to different time zones. Our time zone is GMT+7.
Regards, the JWSThemes team
Hi I purchased the support but I can not open tickets because there is an old one 3410408 not closed
Hi,
You can continue let us know your trouble on number ticket or request closed this. We are ready closed it. We will support one by one. So, user can only follow one ticket and send all their issues.
All assistance will be provided through our Support Center. In case your support is expired: https://prnt.sc/gQ9GRxKQLI-p , you don’t have to buy a new license of the theme, just renew support is enough. Here’s how to do that: https://prnt.sc/xygsm2
Customer service is very important to us, so on weekdays we promise to react to all help questions within 24 to 48 hours (a bit longer over the weekend). You might receive a response from us while we are online extremely quickly due to different time zones. Our time zone is GMT+7.
Regards, The JWSThemes Support Team
| Support Center |
Hi I renew the support but I can’t open ticket
Hi,
Please open new ticket. We have just closed your ticket. To take better care of customers, we only allow each user to open 1 ticket and follow it.
Regards, The JWSThemes Support Team
I don’t agree this is a limitation that causes a waste of time
Hi,
Please open the ticket and let us know your troubles. We will focus client’s problem better. This means you can submit multiple issues in one ticket, there is no limit to the number.
Regards, The JWSThemes Support Team
Hi I am unable to edit the theme as elementor is not loading properly it takes a lot of time and page goes blank.
Hi,
Please open the ticket to our support center and follow your ticket. For clarity, you can send more screenshots about your trouble via ticket. We will check and assist you.
All assistance will be provided through our Support Center.
Customer service is very important to us, so on weekdays we promise to react to all help questions within 24 to 48 hours (a bit longer over the weekend). You might receive a response from us while we are online extremely quickly due to different time zones. Our time zone is GMT+7.
Regards, The JWSThemes Support Team
| Support Center |
Hello friends! 
My support has expired! But I need help with a theme’s crash!
I’m using the ICO Landing Page theme.
When I edit the mobile Header, something happens that makes the site take a while to load.
The ICO Landing Page normally loads instantly!
But if you edit the mobile header, the screen will be dark for a while until the site loads.
Hello, I have downloaded the lastest version from envato, but at the moment of looking import demo data button it does not appers on import/export option. like in video: https://www.youtube.com/watch?v=zH5cXcHtZ-4.
Can you please advise me how can I import sample data into Elementor?. Im trying to import “tech startup” demo and it just contains 3 files: option.json, sample.xml and slider (slider revolution).
sample.xml does not correspond to the data demo on the zahar demo.
I also tried to export demo data (json files) by using “import template into yur library” option from elementor and it gives me an error: an error ocurred
thank you very much
Hello, I’m sorry, I was confused and I forgot to active the plugin “backup and demo content plugin”.
Now I have another issue:
I have a problem when I try to import the template ztech: (Request failed. Error code: 400 )
Can you please help with this mistake and / or how to install the template manually? On the zip package on sample data—> “tech startup” it just contains 3 files: option.json, sample.xml and slider
Hi,
Please, open the ticket to our support center and follow your ticket. We will check and assist you.
Regards, The JWSThemes Support Team
| Support Center |
Hi, I’m very disappointed because of the support they are giving, So far 3 tickets issued for the bugs of the theme consist of plugin update issues, elementor pro bug issues, etc. I’m not getting the proper solution that I’m asking for. They simply send the documentation and send the common ideas for that. Please look into the problems very seriously instead of sending the common documentation.
Thank you.
Hi,
Please, open the ticket and follow your ticket. We will check and assist you.
If the problem is related to the theme(bugs, how to use). We will fix it immediately.
All support will be conducted through our Support Center.
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekdays (a bit longer over the weekend). Due to different timezone, you may get very fast responses when we are available. Our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support |
hi there, i had to reinstall all the template, and now i have 2 questions please :
1- how can i change the preloader color ?
2 – how can i set the mento be sticky on mobile ? on your demo , when we scroll up again, menu reappear, how can i set that please ?
thanks
Hi,
This is problem of how to use. Please, open the ticket and follow your ticket. We will check and assist you.
In case your support is expired, you don’t have to buy a new license of the theme, just renew support is enough. Here’s how to do that: https://prnt.sc/xygsm2
Regards, The JWSThemes Support Team
| Support Center |
Hello, Im sorry, is there any way of keeping pages files, after overwrite a demo-content? I, mean everytime I import a new demo content, pages from the old content demo imports are deleted and just new ones are shown in page section. Thank you very much.
Hi,
If you use 1-Click import all demo data. It will override old data. You can use sample data from Sample data folder.
Regards, The JWSThemes Support Team
| Support Center |
hello, sorry, Im trying to install ZTECH demo-content after enabled the extension Backup & Demo Content. I got a popup with 400 error. Tracing chrome console does not appears any error. Can you help me please? P.S: is there any way to import demo-content from the sample data folder (include zip installer)? Tank you very much.
Hi,
You can install manual importing. Here: https://www.youtube.com/watch?v=_uEhfdMggB0&list=PLBuSeip6M6GkVtj4PiAOlLaL3nsekT3bh - Import content sample, widget, slider, option. Regards, The JWSThemes Support Team
| Support |
Hello, Thanks for you quick messsage. Yes, I chosen install manual importing, but now I have two issues: (a) the default font used in demo website (https://zahar.jwsuperthemes.com/) is not loaded (b) banners are not ocupping the full with. (c) icons from font sources are not loaded neither. Thank you very much. PS: I have followed steps from the video for importing the xml (content) and the json (theme options)
here some screenshots: (a) about font issue: https://ibb.co/Sd31Vcm and (b) about full width: https://ibb.co/kB349Pq I really appreciate your help. Thanks
Hello JWSThemes Support Team. I realize elementor is very “sensible”. I have updated some values from elementor and I have set font type as well as width manually and it works. Thank you very much and sorry. Ciao ciao
Hi,
Please, open the ticket and follow your ticket.
All support will be conducted through our Support Center.
Depend the number of ticket in the queue. We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support Center |
Please, i really need your help !!!! Private Ticket #2809581
Zahar Theme is incompatible with Elementor! pls help
Please, follow your ticket. We will check and assist you.
How to install Business Demo and customize it?
Hi,
Thank you for interesting. This is Zahar document: http://docs.jwsuperthemes.com/zahar/
If you have some problems or troubles. Please, open the ticket after buying. We will check and assist you. include importing.
All support will be conducted through our Support Center.
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support |
I have the same speed problem as LEANDRI’s Topic:
Pls, need Help! – Ticket #2749458
Hi,
Please, open & follow your ticket. All support will be conducted through our Support Center.
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get very fast response when we are available. Our timezone is GMT+7.
bug: I can’t buy with paypal
is it Visual Composer or Elementor Pro ????
Hello, Nice theme! I need some help, but the theme is not listed on the ticket site, so I cannot open a ticket. Can you help me?
Hi,
Please, open the ticket and follow your ticket. We will check and assist you.
All support will be conducted through our Support Center.
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get very fast response when we are available. Our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support |
Thanks, it’s working now!
this is the error am getting trying to instal theme PHP Fatal error: snuffleupagus Aborted execution on call of the function ‘curl_setopt’, because its argument ’$option’ content (81) matched the rule ‘Please don’t turn CURLOPT_SSL_VERIFYHOST off.’ in /home/pextari1/public_html/wp-includes/Requests/Transport/cURL.php on line 150
i have installed theme but my dashboard unyson doesn’t have an option to Continue to click on Download Backup & Demo Content button
i can’t install the theme university keeps giving execution file error
Sadly i cant find the Zahar Theme in your Ticket section so i have to write it down here …
Hello Guys …. First of all thanks for the Great work of your Zahar Theme. I have some issus with the LoadingSpeed of your page… Its Very Slow, and i dont know the Reason … Maybe u can Help. I just installed Wordpress and your Demo Content Like u Say in your Instroduction.
Thanks
Norman
Hi,
This is the problem of how to optimize performance speed: https://jwsuperthemes.com/ultimate-guide-boost-wordpress-speed-performance/Please, follow and optimize it. We will check and let you know the Reason and give you some recommendations.
Regards, The JWSThemes Support Team
| Support |
Well im not a “professional” in Wordpress and also in HTML/CSS or Java thats why i use a Template of Elementor 
.... so i did the most things they write there but im still not that fast like u say in your description … I can give u my Wordpress and u can Watch yourself maybe or u say me what to do ….
5 Days No answer… what is this support ?
Hi,
Please, open the ticket and follow it. This is the problem of optimizing performance speed. We will check and guide to you.
We have really appreciated it and hope that you enjoy it! JWSThemes™ want to bring the highest customer satisfaction, we have a professional support team to assist all our buyers.
All support will be conducted through our Support Center.
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get very fast response when we are available. Our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support |
