72 comments found.
good afternoon, how can I change path of portfolio projects without rinbuild_project part. Thank you.
Hi, Please send us as support ticket. Our team will hlep you. Thanks.
Hello. I have problem changing the color scheme. I am selecting the color I want from the color picker, but it only changes the text colors. Buttons and all the effects are still using the default colors.
Please help me change it.
Thanks in advance!
Please send us a support ticket. Our team will help you.
I am Constantin – user constant99 – i bought yesterday the template and i try to install the demo page: https://www.smartresources.eu/ – When i install the demo – from templatepath import.. and following the steps – at the end there is no menu and no slider installed—as u can see i have given a link to the page . What can i do to get the demo page installed correctly ?. thanks for the help.
Please send us a support ticket. Our team will help you.
Please help me with my problem. Ticket number: #2746272 Thank you in advance.
You will get reply from our team.
Can this theme be used several times or only have a one-time license?
HI, If you want to use several times, you will need to purchase extended license.
Hi! Do you offer any installation services? I have been trying to install your theme for the past hour and I am getting broken pages and failed installations even though the “pre-installation” step is showing everything as “good”. I don’t understand why it’s not being installed. Can you please let me know if you can help? Thank you!
Hi, Please send us a support ticket. Our team will help you.
I have an issue with this theme my ticket number #2720611 please reply faster
Hi, You get reply soon.
I don’t understand if this theme is responsive why doesn’t it display correctly on the iPhone especially the iPhone 11?
Hi, Please send us a support ticket. Our team will help you.
I want to install this theme on my site? Can you check my site?
https://www.ilanekle.netHI, Why you giving your site address again and again?
Customer support too slow. I replied but its passed 1 month no answer.
Please give your support ticket ID.
I opened a ticket and you haven’t answered for nearly a month, please respond!
ticket: #2562308
You will get the reply.
I have generate ticket #2584811 reply not come till 1 week completed. Very disappointed with support
Please check reply.
Hi, is it possible to put the Services Style 01 in carousel and not a list? Thank you so much.
Please send us a support ticket. Our team will help you.
I didn’t buy it yet. I just need to know if it’s possible, so I can buy the theme. So do you think Timeline Feature implementation is gonna happen in a few days? It’s another really important feature for the website buying. Thanks.
Hi, this theme has a timeline feature? Like Company’s History, for example.
Thanks?
No, but we have plan to implement it.
Hi there, great theme. Would like to know – do you have PSD available once the theme is purchased?
Hi, Sure, please send us a support ticket after purchase. We will give you the file.
PRIVATE TICKET #2544570
You will get the reply.
I bought the theme to make website development fast and easy, but after installation there is a problem its not showing exactly what demo website does, similar to people commented their concerns here. Support response was too slow. I cant wait another day seeking your response. I need to have a refund!
Please check reply.
Please Help ME
HI, Please send us a support ticket. Our team will help you.
I have requested support 100 times
Please check the reply.
Please help me please
PRIVATE TICKET #2537794
You will get the reply soon.
I try to upload the demo to the site, but it fails in all ways, I saw the documentation but to no avail .
Also, I can’t find a place to add the code to prove that I purchased the theme . Please help quickly
HI, Please send us a support ticket. Our team will help you.
I am already sent but not get a answer !!!
You will get it soon.
Hello there,
I puyed this theme today. But I can’t send support.
“Sorry, that purchase code is for a different Envato product.”
I upload theme and demo content. It doesn’t look like the demo.
The main page is changed from the theme
Hi, Please send us a support ticket. Our team will help you.
Hello there,
I puyed this theme today. But I can’t send support.
“Sorry, that purchase code is for a different Envato product.”
I upload theme and demo content. It doesn’t look like the demo.
Hi, Please send us a support ticket. Our team will guide you. Its not possible to give the direction here.