3847 comments found.
Hello,
With the latest update gallery doesn’t not work anymore. When I press gallery, it only opens gallery images in new tab instead of a sliding gallery element. Is that a new bug that came with the wordpress update? I have opeed a ticket and put screenshots for you 
Hi,
Can you go to admin panel > misc and select light box type as LightGallery? > https://take.ms/MNeoH
Then save admin panel and clear browser cache.
Hope this help
Hello. How to prevent the display of tours that are no longer available (the date of the tour has passed) on the search page? Users are shown unavailable tours in the search that they do not need to see. This is very bad, because of this, users leave the site …
Hi,
I’m sorry, but we don’t have an option to disable the tours that are no longer available yet.
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Hi,
Why are there no settings for mobile? Everything looks disjointed from my desktop version but I can’t work out where to edit the mobile version of my site. I can’t launch my website if the mobile version looks poor compared to the desktop.
Thank you
Hi,
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
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this is not a support question. This is a basic feature of any theme whereby the mobile version needs to be the same as the desktop version. There should be no need for coding or anything granular like that.
Given I’m a paying customer, I don’t expect to be handed over to your help desk for something as basic as this. So could you please provide an answer in here
Hi,
Sorry for the inconvenience, but I need you submit to our support system because I need to check your website to see the issue. At the moment, I don’t know what going on in your website, so I can’t answer for you now.
My apologies again for any inconvenience.
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My URL is www.walktimbertrail.co.nz
Hi,
You can try to disable the siteground combine css/js and purge cache then check it again.
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yes that worked. Thank you
Hi,
You’re welcome. If you have further questions, please submit ticket in our support website, thank you so much for your understand.
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Hi! Presale question: I need to be able to have multiple departure locations on any tour, and the tour price vary between locations. So A) Can I have multiple departure locations? 
How to handle the different price depending on departure location?
Thanks!
Hi,
First of all, thank you for your interest .
For your case, you can create multiple tour packages and each tour package for each departure location like this one: https://demo.goodlayers.com/traveltour/tour/finland-helsinki-santa-claus-town-8-days/ .
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Thanks! I think that will work initially. But for the future it would be a nice feature to be able to search by departure location too.
Trying to change the text on hover for the class=”fa fa-info-circle tourmaster-tour-price-info” and cannot locate it anywhere in the theme. If you could point me in the right direction? Thanks!
Hi,
You can following my video to change it: https://www.youtube.com/watch?v=eAPUrfDS1Sk .
================
If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here.
However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )
Please note that we no longer provide support via this channel anymore (Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.
Hope you understand this.
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Hi Can I collect only 1 travel details at the customer details before checkout? thanks
Hi,
Unfortunately, it’s not possible.
If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
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Hi, my support expired one month ago but I believe I found a bu and cant post any ticket.
If I select my blog page on Settings – Reading – (Page), I notice that my blog page header does not show up with the image that I’ve set up. If i set the page to “None” on Settings- Reading – the blog header comes back. Shouldnt it work when page is selected?
The biggest issue here is that I want all my posts to be posted on the blog page, and If there’s no blog page set they wont go there.
Thank you
Hi,
In the blog page, you can set blog post with blog page builder item and leave the Settings > Reading > None then check it again.
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Hello, I would like to buy this theme, but I have two questions. Can I combine the yacht theme with woocommerce to sell some products as well?
Thank you in advance.
Hi,
First of all, thank you for your interest .
For your question: it’s possible to do, but the woocommerce can’t use in tour master payment, please note about it.
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Hi, I have some questions before buy the theme. Is possible to edit the fields and remove them from the search tool?
Hi,
First of all, thank you for your interest .
You can disable the fields in the tour search page builder as you wish, but I’m not sure it’s what you meant or not. In some cases, you still require to change the code to achieve what you want.
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Thank you! One other question: Is possible to make an templete for the tour and just duplicate it when create new?
Yes, you can create the layout and save it as a custom template. Then import it when creating new tours.
Cheers!
How can I translate the tourmaster-payment page? I have WPML plugin enabled
Thnks!
Hi,
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
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I need to add two buttons using <script>JS code</script> tags. I use the code element in the browser but the page shows the code instead of the button itself. Why is this happening?I never had an issue like this with any theme or any builder
Hi,
Please use text script page builder instead code page builder.
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What is the default font used in the alps/hiking demo?
Hi,
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Also, I don’t see purchase label in your username so if you not purchase it yet, please purchase it first before you can submit your ticket in our support system.
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Hello, Presale question,
I have seen you have bus seat reservation, I’d like to know if it is possible to show the places that are free and the ones that are alrady taken, like in a movie theater where you can choose which sit take.
Also if the bus reservation can be linked to a tour, so you choose your tour then your bus seat.
Regards
Hi,
Unfortunately, we don’t have a way to show places that are free and the ones that are already taken.
We also don’t have an option to connect the bus reservation with a tour.
Thank you for your interest by the way .
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Any chance to get it it done via customization? You offer that? Regards
Hi,
Unfortunately, our team not provide any customization service or similar. But we can suggest a freelancer for you.
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Hello, if you thing he/she can complete it then please do
Hi,
Please contact to contact@goodlayers.com and add this link so we can suggest a freelancer for you: https://themeforest.net/comments/26435486 .
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Hello. Great theme. I am working on a tour and i need help with combobox code on enquiry form. I need to have my clients select options for the tour such as age. I’ve coded
{slug=age group,title=Age Group,type=combobox,options=Child (5+)/Teenager (12-17)/Adult (18+),required=true}
My problem is the “title” is showing on the first option to select. So the menu looks like Age Group, Age Group. How do i remove the title from the first option to leave it blank? Such as a insert_blank ?
I need the combobox to look like [title=Age Group, include_blank “Child (Age 5+)” “Teenager (Age 13-17)” “Adult (Age 18+)”]
is it possible? Please help. Thank you!
Hi,
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
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Hi. I purchased your system and I am still learning how to manage it. It all seems great. A few features are missing, but the most important ones, for me, are there: rates, ages for children (each hotel owner or the admin) can be managed and that is something I was looking for in hundreds of WordPress themes. About payment, this is also a good experience because, in case I implement this system in my main project, each hotel can input their payment details and that is also a nice feature.. The only detail I can not find, is how to disable Online Booking. I unchecked all payment methods and left only Payment on Arrival, but still, Paypal is showing as the payment method available (I disable the others too). I read your documentation and there is nothing related to this. Please help me to leave only pay on arrival option.
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through https://support.goodlayers.com/(Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )
Thank you very much!
Sorry. I did a mistake. This was intended to be asked for a different product.
Hello, I’m considering to buy this theme but have one pre sale question: Can we use full HTML content in the Itinerary field? Or if not, can we use a ACF in stead of the Itinerary field? Many thanks in advance and happy eastern, regards Luit
Hi,
You can use full HTML content in the Itinerary section, thank you for your interest by the way .
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Hello Support, can i use 3rd party payment gateway, here in the description you share upto 3 method like 1 is paypal, 2 is card but you mentioned only stripe and authorized.net is possible to add, so if i want use another one except that one it is possible ?
what is the mean for it ” You can not use woocommerce’s payments with tour booking” ?? if we want to take any payment in advance so we can not take it ??
Hi,
Really sorry, our theme support only Paypal, Authorised.net and Stripe. To integrate other payment options, you have to hire a coder to do this. It’s pretty big work.
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Hi. A pre-sales question: is it possible that a customer book different packages in one booking? Lets say that I am a customer and me and my brother (married both) are traveling with our own family, so, I am willing to book one package for me, my wife and 4 kids, but my brother needs room only for 2 adults, but we need only one reservation. Also, can deposits be calculated based on money amount and not %?
Hi,
Unfortunately, we don’t support for cart option and the deposit just support for % not fixed amount.
Thank you for your interest by they way .
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Hello,
I need to put this script inside my page from the popular ‘Elfsight’ service, I added a code element and put the following code, but it doesn’t show.
It shows the code instead.
<script src=”https://apps.elfsight.com/p/platform.js” defer></script> see this at the end of the page: http://ambientetest.it/lakecomo/boat_villas/I tried copy / past this on a basic website, and it works. I think the theme blocks the script, but I wouldn’t expect this from a ‘code’ block.
I’m doing something wrong? any way to solve this?
thanks
Hi,
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
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Hello, can I integrate this theme with custom payment gateway ?
Really sorry, our theme support only Paypal, Authorised.net and Stripe. To integrate other payment options, you have to hire a coder to do this. It’s pretty big work.
