209 comments found.
My single blog page is displaying blog two times and my checkout page is also not proper, its alignment is setting properly and i am unable to set it.
Hi Could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap! Thanks!
We recently changed the hosting server, after that we are unable to register the theme. It’s showing the theme is used on another ip. How do we change the old registration to new one.
Hi Could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap! Thanks!
I don’t have any active support plan to create a ticket. I have the purchase code which is valid for life time and I am using this only for single domain. You need to provide a mechanism to register and deregister the domain / ip associated to the purchase code. That’s how we are doing for other themes.
contact us by mail: sp.bearsthemes@gmail.com
Hello
I keep getting a 404 error from this image:
css/core/assets/images/icons/select-arrow.png
Based on the path I would think is theme related.
Any advice?
Thanks
(framework/headers/header-default.php)
In line 11 it shows: select-arrow.png <?php excitor_nav_menu(’’, ‘main_navigation’, ‘bt-menu-desktop text-left’); ?>Hi Could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap! Thanks!
is this theme RTL ready … because i want to translate it to arabic language .. please answer me quickly
Hi yeb, RTL is ready and you can use for your arabic language! Thanks
Good morning, how are you?
How do I change the height and width of the logo?
Hi, we just back from holiday, could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap! Thanks!
Hi Team,
I am facing the below error when I try to add BT Elements
Error: “Uncaught Error: Syntax error, unrecognized expression: selected=’selected’”
also, I have uploaded the latest plugins.
How to activate premium plugins(where I can find the Visual Composer, Revolution Slider, etc..)
Could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap! Thank you!
Hi, We need a WebSite Page and Blog templates to create pages the same as in Live Demo.
Need Templates of below: https://excitor.beplusthemes.com/ https://excitor.beplusthemes.com/blog-grid-3-columns-01/ https://excitor.beplusthemes.com/blog-modern-01/Could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap! Thank you!
unable to edit or add new essential grid tabbing on tabs in essential grid nothing happens and images of the pre define grid is also not visible on site.
Hi, Could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap! Thanks!
Hi, when do you think the next theme update will be available? As it hasn’t been updated for a while and we don’t have latest WPBakery page builder updates. Thanks a lot!
Hi, Download and install the latest version of the plugin here. https://drive.google.com/drive/u/2/folders/1YzqsvD0snN32q96xlgsIyDNriaEachcF Thank you!
I noticed now that since upgrade the footer has disappeared? Do you know why?
Hi, could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap! Thanks!
Or please contact via mail. sp.bearsthemes@gmail.com
In my WpBakery Page Builder When i click on service grid settings it doesn’t show anything to me. What is the problem and what can i do in this case?
Hi, Could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap! Thank you!
Can you send me a template to edit in WordPress? Or tell me how to start a website design with excitor theme in wordpress.
Hi, Could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap! Thank you!
Hello, The icons stopped working. If I update an existing icon is disappears. Both new icon or editing on a page, they dont work. I can PM the URL for your review. Thanks
Hi Could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, so our support team can check and help you now! Thank you!
Hello, The page editor does not update. Apparently I have to contact the theme creator for this. How to do ?
Hi Could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, so our support team can check and help you now! Thank you!
Hi, i have just purchased the theme and realised its not elementor compatible. Can i get a refund please?
Hi, Could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap! Thanks!
Does this theme ever get updated !!?
Hi, Excitor was updated on 20 July 2020. You can download last version from themeforest.net ! Thank you!
I don’t see you posted any change log!!
I have envato market plugin which shows all themes I bought and if there is any update to any of them so I can download/update through this plugin, yours doesn’t show any updates!!, also you ignored my question above about release logs, that’s how all others are doing.
Hi, We include the link to download the latest version of the plugin below. – https://drive.google.com/drive/u/2/folders/1YzqsvD0snN32q96xlgsIyDNriaEachcF Thank you!
Still not everything is up to date, there is a newer version of “Ultimate Addons for WPBakery Page Builder”, also should we reach you everytime there is an update to update the plugins through Google Drive !!! , why don’t you use Envato Market option ???!!!
is the support still alive !! any updates for ““Ultimate Addons for WPBakery Page Builder”” ?? , version came with theme is Version 3.19.9 , now it’s Version 3.19.13
Hi, We include the link to download the latest version of the plugin below. – https://drive.google.com/drive/u/2/folders/1YzqsvD0snN32q96xlgsIyDNriaEachcF Thank you!
Looks like no body bothered and checked the read me file , it says version 3.16.25 , it’s even older than the existing one !!!!
Hi, Please download this file. – https://prnt.sc/nqI6jtu6ffXd Thanks.
Hello, I have a problem with the “testimonial carousel” on “Excitor”. When I want to modify the options, the dialog box that opens is completely white. I cannot change the “testimonial carousel” options on the home page. How to do ?
Have a good day, Romain
Hi, We have discussed with you on the ticket. Please check the ticket. Thank you!
Hi.. I have purchased a theme from you and was working on it on a staging site. I would like to move it to a live site. Are you able to renew my license? Purchase code: 8cc6399a-2d53-421d-9045-980af4c249da Thanks Regards Ivan
Hi, could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap! Thanks!
once i load demo content website takes more than 20 seconds to load
Hi, could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap! Thanks!
Please send me refund ..I dont want any type of support
Hello, I have several problems on the web with this issue because I do not work the VK plugin and I can not order for example by date I decrease the entries. I have the version 1.2 of the theme. I tried to update the theme but the zip package I downloaded today tells me that it is also 1.2 when I see that it was updated on July 15, 2020. What can I do? Please contact us at ismael@qantarasports.com
Hi, Could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap! Thanks!
