329 comments found.
hello, I am interested to buy your theme but I want to know if this theme is still being updated or no updates will be available because the last update was in October 2020 almost a year ago and is there an idea to make it compatible with Elementor?
Hi there,
Thanks for taking an interest! The theme works perfectly fine even though it has not been updated in a while, however it will be for sure updated as soon as possible as our team is working really hard at the moment on updating all our themes.
Do let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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Pre-Sales question: Would you be including PSDs (with placeholders) for mockups used in the demo?
Hi there,
Thanks for taking an interest!
please read more about our PSD files here.
Do let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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Hi, I just activated woocommerce on client website and after order order-received page is not found – I tried some standard solutions and it did not work. Can u please advice asap?
sorry, solved
Hello there,
We are glad that you’ve managed to resolve this in the meantime.
If you need assistance with anything else do let us know.
Support
Elated Portfolio part of
Qode Interactive
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Hi, Recently Purchased This Theme but i cant able to Install Demo content. if i click on install demo content it showing 0%. tried more than 10 times also waited for a long time. even still i didn’t get any solution for this. theme support showing a 404 error page. Thanks Ranjith Ramesh
Hello there,
Thank you for reaching us!
Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article Recommended PHP Versions And Resources And How To Set Them.
For demo import please follow instructions from this article How To Import Demo Content Using The One-Click Demo Import Feature. On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you. There were some minor interruptions which has been resolved in the meantime so please try it out to access it once again.
Support
Elated Portfolio part of
Qode Interactive
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Hi, i installed the theme and demo and it all works fine. But i mis this page https://ambient.qodeinteractive.com/agency-home/ i would like to use it as a page for my services but i don’t see it. Can you help me on this please?
Hello there,
Thank you for reaching us!
Once you import our demo content you should get all the pages and settings which you can adjust to your needs. To set the home page of your choice please navigate to Settings > Reading and here you can choose page which you want to use ( please see screenshot ).
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Elated Portfolio part of
Qode Interactive
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Before i buy this what is the font used for the word “Ambient” please?
Hello there,
Thank you for taking interest in our theme.
If you are referring to the logo then “TitilliumWeb Ligh” font family was used.
If you have any additional questions please let us know.
Support
Elated Portfolio part of
Qode Interactive
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Hi, Huge logo is appearing on mobile. Why is this?
Hello there,
Thank you for reaching us!
You can upload separate smaller logo image in Elated Options -> Logo ( please see screenshot ).
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Elated Portfolio part of
Qode Interactive
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Any Update?
Hi there,
Thanks for writing in! Please note that our team is working hard on updating all our themes at the moment, we do not have any ETA however it will be in the near future.
Thanks for understandning.
Support
Elated Portfolio part of
Qode Interactive
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Hi, I got “Code is already registered for other domain” error. How can remove license from old domain? I dont how which domain tried for test
Hello there,
Thank you for reaching us!
Please contact us through this email, and include your purchase code in the email, so our support agent can assist you with deregistration.
Support
Elated Portfolio part of
Qode Interactive
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Hi, is it possible to add a button in the header widget area to open the side area? I’d like to replace the hamburguer icon with a more distinctive button with a call to action. Thanks!
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hi,
I want to update WPBakery Page Builder plugin but it’s asking for a license activation. Will you guys provide that?
I actually got a malicious link/bug in my website… checked each and every part of the website, and the last solution seems to update that plugin. The Google Ads account has disapproved my Ads as well. Can you guys help me out with this?
Hi there,
Please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will provide you with the latest version of WPBakery and investigate on your issues.
Support
Elated Portfolio part of
Qode Interactive
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Hi, do you plan update this theme? Last update was in Ocober 2020
Hi there,
Thanks for writing in! We do for sure plan to update it and our team is working hard on updating all our themes at the moment, so an update will for sure be released and you will be notified about it.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hi, it’s been two month since your reply. When will be update avalaible?
Hi,
Please understand that we don’t have any ETA when this update will come out, however it should be in the near future as we are working on updating themes at the moment.
If you need assistance with any theme related question please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Elated Portfolio part of
Qode Interactive
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Hi, how do i get my product categories and price filter, which are on PC in the shop side bar, on top (before the product catalogue) of the mobile shop? qnusdesign.nl/shop
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
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hi… i follow instruction, but failed to setup demo content. progress stuck in 32%
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
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Hello. Can I change the word “Archive” in the portfolio category? I’d like to personalize it
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
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I can’t see photos in the mobile version – using Elated Tabs under the slider on site: https://centrumskla2021.expertglass.pl/szklo-budowlane/
what should i do? thank you..
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
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can I add widgets at the bottom in the portfolio? how can i do that?
Hi there,
You can create a custom Portfolio item adding any kind of content to your portfolio single page.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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how to reach the elated clients boxes to add new or edit?? sorry but i searched a lot but couldn’t find it
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
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Hey there! I’m currently searching for a clean and minimalistic theme for my website and Ambient is one of my favourites. I have two technical questions: 1. Masonry Gallery – can this be used to as a portfolio with some info/link square scattered around as in the demo page (so, imagine most of the the small and big squares and the rectangles being portfolio items, leading to a single portfolio page of a current project and inbetween there are these boxes with some text and maybe a link to some other page)? 2. Portfolio Metro – the grid now looks very nice as all the images seem to either have 1:1 or 2:1/1:2 aspect ratio. In order to keep the tidy optic, do I have to cut them this way or are they automatically cut to fit (as in a picture gallery plugin)?
Thanks a lot in advance!
Hi there,
Thanks for taking an interest!
1. You do have our portfolio list that can be set to have masonry layout such as this one for example: https://ambient.qodeinteractive.com/portfolio/masonry-grid-2/2. The images will be cropped to the image size you choose from our theme options however it is important that your images are bigger than that.
Do let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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Thank you very much!
To 1. – yes I saw that a Masonary layout is possible, I was just asking myself it it is also possible to not only have Portfolio projects in it, but also a banner, leading to the contact form, for example.
Hi there,
Of sorry for the misunderstanding. A portfolio masonry list is specific and you cannot add elements within the list, however you can add elements before and after the list.
We hope this helped.
Support
Elated Portfolio part of
Qode Interactive
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hi, from where i can to change the images of the banner of each page ?? for example to change the main image of the page About-us
Hi there,
Thanks for writing in!
You can change it on the page it self which has Edge Title which you can change to your needs.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hi, I am interested in this theme but I am wondering if this is possible to get multi language on ? Thank you
Hi there,
Thanks for taking an interest! All our themes are compatible with WPML plugin which you can use for this purpose. You can read more about it here.
Do let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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