208 comments found.
Hello,
please refer to a manual on how to translate the content into my local language, and… is there a ready translation into any of locales?
Tried to rename file: wp-content/themes/meni/languages/meni.pot into: wp-content/themes/meni/languages/ro_RO.po
translated content doesn’t replace the English one.
Any help would be welcome.
One more thing, when accessing your support website, my template purchase code shows as invalid…
Thanks
Hi.,
Please refer this link for more info -
https://support.wedesignthemes.com/knowledge-base/how-to-translate-our-themeRegards., DesignThemes Support.
ok. thanks
Thank you for the appreciation. Hope your issues are solved.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end 
Please help me quick: i have purchased your theme and your support site dident work, is impossible to ask there a question!!!!
My question is how is possible to remove the google card downstere, i dont want make a API KEY, i want use a free tool for show a map. please let me know whats to do for remove the google map and how can i put my “code ” there for the free MAP?
Hi.,
Sorry for the inconvenience,
1) Please do ensure you have checked your spam mail too. If there is no email still then can you please email us support@wedesignthemes.com. Kindly mention your purchase details and our team would certainly check this further for you We look forward to helping you!
2) Please refer : http://docs.wedesignthemes.com/dt_articles/google-maps-to-wordpress-codestar/
Thank you, we look forward to help you!!..
Regards., DesignThemes Support.
all the photos, pictures are broken.. it is not fully showing. i need help please
wellesclinic@gmail.com info@wellesclinic.comHi.,
Thank you for contacting us.
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy the license.
Image Purchase link : http://docs.wedesignthemes.com/image-link/meni.txt
Open Source Images :
https://unsplash.com/s/photos/plastic-surgery https://unsplash.com/s/photos/surgery https://unsplash.com/s/photos/medicalThank you, we look forward to helping you!!..
With Google PageSpeed has only 3 points. It is too slow.
https://developers.google.com/speed/pagespeed/insights/?hl=es&url=https%3A%2F%2Fsite1.kinsta.cloud%2FHi.,
Incredible speed can be achieved as long as you optimize your content (images) and use a cache plugin, which should be used for any site these days, it helps cache you info and can minify extra files.
You can try this plugin to increase theme speed – https://wordpress.org/plugins/wp-asset-clean-up/
Documentation: https://assetcleanup.com/docs/
Please refer the Video: https://www.youtube.com/watch?v=_in5ZNZ3C-M
Thank you, we look forward to help you!!..
I liked this theme & looking to purchase it. But themes demo is too slow & takes lot of time to load. Is this theme have performance issue?
Hi.,
As you can see from our demo, the theme is not slow. And our demo uses each and every feature that comes with the theme, and is loaded with content.
Most of it depends on page content which compromises of images. If images are properly optimized and you’re using a cache plugin and good fast host, the speed issue shouldn’t happen on any theme.
You can try this plugin to increase theme speed – https://wordpress.org/plugins/wp-asset-clean-up/
Documentation: https://assetcleanup.com/docs/
Please refer the Video: https://www.youtube.com/watch?v=_in5ZNZ3C-M
Thank you, we look forward to help you!!..
Trying to get support through the forum, but my purchase code won’t verify. In mobile view, the button which appears in the header floats over the menu. Please could I have a fix for this?
Hi.,
Sorry for the inconvenience,
Please do ensure you have checked your spam mail too. If there is no email still then
can you please email us support@wedesignthemes.com. Kindly mention your
purchase details and our team would certainly check this further for you
We look forward to helping you!
I purchased this theme i want edit two things but i cant find that
1. i need to remove sidebar content screenshot: https://prnt.sc/113soxh
2. i want edit the form feild
screenshot https://prnt.sc/113spqt
Hi.,
1) Please refer : http://recordit.co/a0obb1kXjI
Remove slide bar., Please refer to the video : http://recordit.co/SRaw1FNFMl
2) Get into wp-contet\plugins\meni-booking-manager\vc\shortcodes\reservation_form.php and refer these screensots – https://prnt.sc/rjjmny and https://prnt.sc/rjjny0
Hi,
I bought this theme, looks great, very slow, a little buggy with codes and CSS, however, we can work around it.
It is impossible to issue a ticket on your support website. I hope you can help me here.
I have two questions.
The left sidebar using “procedure details and package details weights” using the following shortcode
text="Before & After" font_container="tag:p|text_align:left" use_theme_fonts="yes" el_class="uppercase dt-sc-skin-color" css=".vc_custom_1562837648637{margin-bottom: 5px !important;}"][vc_custom_heading text="Treatment Results" font_container="tag:h5|text_align:left" use_theme_fonts="yes" css=".vc_custom_1562837661423{margin-bottom: 5px !important;}"]How can change the images of 20659,20660,20661 to other images? I do not know the other images ids!
Question Number two:
After I change the main slider banners, there is a white space on the top main menu and slider, How can I fix it?
Hi.,
Thank you for contacting us.
1) Kindly get into Admin Panel > WPBakery > Role Manager > Post Types > Custom > and enable the option.
Refer : http://i.prntscr.com/tkEqF14IR9SqYYckGJdPoQ.png
2) Please be more specific about your query with some screenshots along with the page link, so that we will help you better.
Thank you, we look forward to helping you!
Where can I find Gallery ID for images? If I want to change these 20659,20660,20661
To get Catagory id : http://support.wedesignthemes.com/knowledge-base/how-to-find-category-id/
Hi
Thanks to answer the first question
The second quetsion:
There is a white space between the top “dt_headers/header/” Header and the main pages. Please look at the URL
https://snipboard.io/zpql0o.jpgI checked all the CSS. and Meni theme options.
Please help fixing this issue
shorturl.at/tuPV1
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes So that, we can check and have a clear look from our end. Then we’ll help you get rid of it.
I did, I also notice the Appointment is not working properly, Thx
Hi.,
We replied to your mail ID. Please check it out.
Regards., DesignThemes Support.
I did not get any email, please resend it.
Hi,
I appreciate your great customer service. This theme has a high learning curve and required many steps for a simple function to work. I read all the docs and watch all the videos and still have the following problems.
Problem Number One:
The front page “Reservation Form” (Request for Your Consultation form)
Both “Type of Service” and “Name Of Person” filed still have $, please remove them.
https://snipboard.io/HWCoTj.jpgThe “Book Appointment” is not working, No email, No Thank you Page or scripts.
I already added the corn job also nothing happened.
Problem Number Two:
On the Appointment Page the
https://snipboard.io/ZuaM6I.jpgThe “Submit Detail” is not working. I already added a corn job.
Please help. I already send my credentials to you.
Thank you,
Hi.,
1) DONE – https://prnt.sc/11kdb9u
2) You need to assign cost for both Services and persons then check it out https://prnt.sc/11kdgcq
Regards., DesignThemes Support.
Hi,
The problem is the same, after selecting the “Type Of Service” and choose a “Person Name”, the “Person Name” shows with”$”.
https://snipboard.io/7tXIsp.jpgAfter clicking “Book Appointment” NOTHING happens and Just refreshes the page, I am not sure why we do not receive any email for appointment confirmation. There is no confirmation page or message on the website. Can you check if the email is sending out? Can you check the corn is working? “To send scheduled agenda please execute following script with your cron”
This is the most complicated “Appointment” Page, Now the site is crashing.
Do you have a replacement plugin for this Buggy Booking plugin
Hi Again,
The appointment process never reaches step 3.
https://snipboard.io/ztJR1M.jpg https://snipboard.io/w4QPir.jpgWhat is wrong with this plugin “Booking Appointment” I could not figure it out.
Please inform me if you can not fix the issue, I get tired of going back and forth with the same issues and you are not able to help. Thank you,
Hi.,
Edit person & service items then add cost for each item. After that check reservation.
If issues continue, Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Hello, Can you help me, I transfer my file from subdomain to main domain using this theme, it was a sucess but the font in the main domain is change. I want the same font is my sub domain.
This is my sub domain: https://testsitewmc.whitemountaincryotherapy.com/ My main domain: https://whitemountaincryotherapy.com/
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Cant find where to change the page URL? where it says procedure or package
Hi.,
i) Please navigate to Get into Admin panel > Appearance > Meni Option > Procedure > Permalinks
Please refer : https://prnt.sc/10vr28x
ii) Please navigate to Get into Admin panel > Appearance > Meni Option > Package > Permalinks
Please refer : https://prnt.sc/10vr2xc
ii) Now go to Dashboard -> Settings -> Permalinks -> Click Save Changes twice. This is to flush the permalinks.
What about for other pages? I cant change it for services or persons for example.
Hi.,
Sorry, we do not have this feature.
Regards., DesignThemes Support.
Hi,
“We are experiencing an unusual change of font in every page except for the home page. Need directions as to what could be the problem with the theme settings”
Thanks.
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Home page is all good, but other pages are not loading with proper fonts, can you please guide me here, how to update font issue. Thanks
Hi.,
Thank you for contacting us.
We cannot verify your purchase code since you don’t have a buyer badge for your comment.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
Regards., DesignThemes Support.
WooCommerce sidebars doesn’t works. I made this settings https://yadi.sk/i/l7OE3MW32vrF9A but at frontend no sidebars.
Brand pages doesn’t have header http://new.actual-cosmetology.ru/brand/arcaya/
Support system doesn’t send mail for registration. I cheeked spam folder too.
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Done.
Hi.,
We replied to your mail ID. Please check it out.
Regards., DesignThemes Support.
how i can upload demo
Hi.,
Thank you for contacting us.
We cannot verify your purchase code since you don’t have a buyer badge for your comment.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
Regards., DesignThemes Support.
How can i change the appointment link address????? is still goes to your page and not to mine….. http://site1.kinsta.cloud/appointment-ii/
please help me
Hi.,
Thank you for contacting us.
Please refer: https://prnt.sc/xpd73k
Please navigate to Dashboard > Header > edit Header Style > Add your custom url
Hello,
I would like to change the content of the Procedure Detail Widgets – replacing the image and so on. please check the image link https://ibb.co/MggcF3d. I have checked in the comment before, the solution u have provided does not exists. so please be more specific. I want to be able to change the content and images. On the widget part, all the content is written on txt format. Thanks
Hi.,
Thank you for contacting us.
Get into Admin panel > Before After Slider > Edit Your Slider
Please refer : http://recordit.co/szxs66unau
Because the header menu changes from page to page, for example on the home page the header is seen in a different style than the other pages, it is the same but the font or colors change
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
You appointment booking not working, where can i submit ticket ?
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Can i use loco translate? it is compatible?
Hi.,
You may also wish to give the Loco Translate plugin a try. This plugin allows you to translate the strings from inside your WordPress dashboard rather than manually uploading the .po files.
Please refer : http://docs.wedesignthemes.com/dt_articles/translation/
https://support.wedesignthemes.com/knowledge-base/how-to-translate-our-theme-using-loco-translate/Hi. I cannot see more than 12 items on shop page although i changed to 20 in template settings. Also there is no page 1, page 2 buttons below the items. Could you help how can i fix this issue?
Hi.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
