119 comments found.
Hey, Thank you for the good theme. Revolution slider latest version is 6.4.6 but in theme it is running 6.4.5. I want to update it to the latest version. Please help
Hi.,
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.
After importing demo, the homepage’s header is currently missing, please I have sent login credentials via message already, thanks.
Hi!.,
You forgot to send the domain name. Send the domain name as well.
We have the same issue with Main Menu. It’s defined in Appearance > menus > Menu Settings but the main menu is missing on the frontpage
Hi.,
Thank you for contacting us.
Get into Admin Panel > Appearance > Customize > Additional CSS > Pasted the below css code inside the text area > Save All.
.no-header-menu ul, .dt-header-menu .dt-primary-nav { z-index: 999 !important; }
Thank you, we look forward to helping you!
Hello, i installed the theme with demo content but the main menu is missing on the frontpage ?
Can you helf me ?
THX
Hi!.,
Please make sure that you are assigning the menu to main menu > menu location from Appearance > menus > Menu Settings
If the issue persists, Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
I send you message!
Hi.,
We get the “Invalid user name/password” error. So please send us the valid WordPress login details.
hi, i plan to use the photos, can you provide me the links to buy the license please.
Hi.,
Thank you for contacting us.
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Image Purchase link : http://docs.wedesignthemes.com/image-link/onelife.txt
We have used most of the images from Shutterstock images you can purchase the images from there with subscription plans.
https://www.shutterstock.com/pricingOpen Source Images :
https://unsplash.com/s/photos/bitcoin https://unsplash.com/s/photos/cryptocurrency https://unsplash.com/s/photos/crypto https://unsplash.com/s/photos/currency https://unsplash.com/s/photos/currency-exchangeThank you, we look forward to help you!!..
Hi, Can I create a left side vertical menu with Digibit theme? Do you have any template available for this type of navigation header for this wp-bakery page builder?
I would like a side menu similar to this style – http://html.framework-y.com/menus/side/
Hi.,
Yes, its possible you can create your own header using WP-bakery page builder
To check backend options : http://digibit.themessupport.com/request-demo
Hi, Thanks for your reply. There is already one template for header in the wpbakery for this theme. But I am after a template for vertical menu. Could you provide me the template for that?
You can go ahead purchase our theme. If you’re facing any kind of difficulties in setting up or configure the theme, please get back to us. We are happy to help you.
Thanks for your reply, I have already bought the theme and installed it, everything works fine. Its only the menu style which I would like to have as a vertical menu to the left side? As menu templates are build with wpbakery, can you provide me a template which will create vertical menu as on this link http://html.framework-y.com/menus/side/
Hi.,
We cannot verify your purchase code since you don’t have a buyer badge for your comment.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
Regards., DesignThemes Support.
Hi,
Number counter is not displaying the symbol or text next to it. Can you please have a look if this is working with the current version of the theme (version 1.9)? Thank you
Hi.,
We cannot verify your purchase code since you don’t have a buyer badge for your comment.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
Don’t work on 5.5 Wordpress! Please update theme!
Hi.,
WordPress 5.5 update caused a temporary compatibility issue.
We have fixed WordPress 5.5 issue in our updated latest version, so kindly update the theme and check out the issue .
Kindly refer this link for how to update the theme
http://docs.wedesignthemes.com/dt_articles/updating-theme-via-wordpress-dashboard/We apologize for the inconvenience caused by this issue.
How about pagespeed or GTmetrix ?
Hi.,
Most of it depends on page content which compromises of images. If images are properly optimized and you’re using a cache plugin and good fast host, the speed issue shouldn’t happen on any theme.
You can try this plugin to increase theme speed – https://wordpress.org/plugins/wp-asset-clean-up/
Hello Your theme looks really good! I want to purchase this!!! I was wondering if this theme comes with pictures and icon as demo pages shows?
Hi.,
Thank you for contacting us.
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Regards., DesignThemes Support.
I try to use the wpbakery page builder to edit this theme and it takes forever to load.i’m really tired
Hi., Thank you for contacting us.
We cannot verify your purchase code since you don’t have a buyer badge for your comment.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
Regards., DesignThemes Support.
I subscribed for envato elements.i don’t think I was given license upon subscription
Hi.,
We do not provide support for Envato element subscription users.
If you need support from us, then you need to buy the theme from ThemeForest, else you can refer our theme documentation to fix your query.
Hello there, I purchased this item and both FTP and wordpress dashboard installation, I’ve got the broken theme. Therefore, I messaged you with my login credentials to ask you to fix it. Please find my message and respond ASAP. _
Hi.,
We have installed the theme and import the dummy data . Please have a look.
Note : Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Thank you, we look forward to helping you!
Note : we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end 
what plugin is compatible with api also can’t have access to your support team
Hi.,
Thanks for contacting us..
1) We can’t guarantee for the external plugins to work with our theme. We only guarantee for the plugins listed in themeforest page.
2) Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
I have a lot of problems trying to install your theme, and it’s impossible to register on your support website..
Hi.,
Thank you for contacting us.
1) You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
2) Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
Regards., DesignThemes Support.
Hi, I purchased this theme for a site, I recently did a site transfer and I seem to be having issues creating or editing pages and posts. How do I fix this please?
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
I’ve sent the details as instructed. Thanks, I’ll be expecting a feedback ASAP. Cheers
Hi.,
We have replied to your mail ID. Please have a look.
Hi , we purchased this theme to use as RTL and we see the theme is totally broken , how we can fix this please?
Hi mkmazid.,
Thank you for reaching us.
Kindly, mail us your site credentials (WordPress admin login (Domain Name, Admin username, and Admin password) & FTP access login details ( FTP Host, FTP Username, FTP Password)) immediately via the right bottom form located @ https://themeforest.net/user/designthemes?#contact So that, we can check and fix the issue.
Regards., DesignThemes Support. dear DesignThemes , i already sent the requested credentials to you please keep me posted ty
Hi mkmazid.,
Sorry for the inconvenience. The DigiBit theme is not RTL supported.
Regards., DesignThemes Support.
i am wondering why only support can install this theme with all three demos. I really dont think you need to request for WP details or FTP details . Why not make it easy for individuals to install the theme without flaws. I have installed and not all the the three homepages were up. They came up when i send my WPlogin details to your support and currently after some editting i cant seem to find the three demos. I dont think we need to be bothering you over and over to help do little thing that can be done if you have done the right thing by ensuring this problem doesnt always occur. After meeting all server requirement, i cant still get the three demos—home-trading,home -shop and home -blockchain..
I may as well request for a refund, i cant keep reaching out for a to support all time and support not always available for one to get prompt response.
Hi Donmegaman.,
Sorry for the inconvenience. It is the theme bug. We will fix and update the theme.
Regards., DesignThemes Support.
You promised an update on your bug filled theme … this is weekend already , i cant find any update..
Hi is it possible to trade using metamask?
Hi.,
Thanks for contacting us,
Sorry, this is not possible with our theme.
Regards., DesignThemes Support.
Hello SIr! We purchased this theme this month. We are trying to register for support but are not getting the email. When we first installed we had an issue ( that you fixed quickly ) with the menu not showing above the slider. Apon update today, restoring backup did not fix issues. Is there another way to get support? via email or such?
Hello. I’m interested in setting up a website to sell crypto mining plans. But I can only buy from the developer who gives me the solution to the theme. Do you have this plugin, or do you know any plugins, or do you customize wordpress / woocommerce to sell mining plans? Thanks
(If I ever asked you this question, forgive me.)
HI WebFoxBR.,
Thank you for the interest in our theme. Sorry but we do not have that option in our theme.
Hi,
There is top menu on the demo page you have designed but when I imported those all into theme, the menu on the top is missing. I have tried several times reinstalling the theme but no avail. Still I can’t see the menu on the top bar. It’s just slider.
Could you please help find the menu?
Hi.,
Go to Dashboard / Headers and edit header then customize/add content as your wish – https://prnt.sc/qg9yiq
Could you please help find the menu? – Please be more specific on your query with some screenshots / videos. So that we can get a clear view and help you ASAP.
If you face any difficulties, Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
