28 comments found.
Hi, i bought the theme sone weeks ago, is there a way to change in the header the “Call Us Today” ? the guide is so poor and cant’ find where change thisn text, thanks
Hi, Can you please open a support ticket here: https://webdevia.ticksy.com/ we will be very happy to help. thanks
I’m really trying to like this theme because on the outside it looks beautiful, but there are a few things that need improved and fixed.
The overall options and customization within the WP dashboard are a bit lacking, considering all the other themes out there that have much more for less than $70, which is disappointing.
Home 3’s mobile hamburger menu is white by default so it’s invisible. The shortcode options under Appearance don’t save when you select “Heading Styles”. Does this page even do anything? No href tel link on the phone numbers. There is an esc_html on the footer copyright, preventing users from adding links and other markup, line break, etc. to the footer.
It just seems that for the money, this theme should be with the likes of Avada or Salient.
I found why the mobile menu is hidden. “Navigation Text Color” (WD_NAV_TEXT_COLOR) default value is ##211f20
i have an error on the slider witht he following: ” there is nothing to see here, slider with alias slider-1 is not found ” Can you please assist me on getting that asset
Hi there, You need jus to import the slider file, as you can see in the video: https://www.youtube.com/watch?v=Fpa7cS7_T4I If you need further help please open a support ticket here: https://webdevia.ticksy.com/ we will be very happy to help. thanks
I like the theme and it was easy to install and navigate. The ‘stick menu to top on scroll’ is selected but the menu does not stick to top on scroll. I have tried several plugins for sticky headers and none work. It should have a scroll back to top arrow, so I wouldn’t have to use a separate plugin. https://carolinastripingandsealcoating.com/
Hi, Can you please open a support ticket here: https://webdevia.ticksy.com/ we will be very happy to help. thanks
Hi Team, I am really getting frustration about your support after 5 days,
your reply like one line sentence https://prnt.sc/kFunQ525exMm and that is not resolved yet.
What you have done, please let me know,
I do not understand why you are not support on time, i have paid all money.
https://prnt.sc/d9kBfWEmWcQd :- These component functionality still not working.Humble request you, please help me asap.
Regards
You created a ticket 10 min ago and we already sent you an answer, I hope we can fix everything today so you can be satisfied with our support, kind regards
Hi, I have replied to ticket, please check as its been two day completed. I am waiting
Hi Team, I have submitted ticket 4 days back, I have not yet replied. Many functionality is not working . attached link. https://prnt.sc/Wxmg6gxTc81k If anyone know please help.. I am getting frustration. Request you please reply asap. Thanks & Regards
Hi there, thank your comments, can you please check your ticket. thank you
I am going to purchase this theme, there is no top arrow button at bottom side, can you add after purchased or can you guide how to add
Hi, all pages have not there under Page section. you provided documentation link that is not corrected with this theme. There is no proper documentation. I am very struggle to install theme. There is no response from earlier message as well. These are screenshots for the same. Please go through it and help me asap.
https://prnt.sc/2fKONhEIFgR_ https://prnt.sc/py0PxzlaPV-f https://prnt.sc/jki4JutmqvRI https://prnt.sc/0rEfNawNVx73Hi there, please check your ticket. thank you
Its very difficult to installation and every time I have to ask the
Please help on below this, I have replied on separated ticket as well
the above header part which is not coming Logo is not appearing At Footer one column missing (URL Link ) Slider animation is not there which is on your website.
Hello, I bought your theme and I can’t find where to modify the “Read More” on the home page, can you help me? thank you
Hi, Can you please open a support ticket here: https://webdevia.ticksy.com/ we will be very happy to help. thanks
Your parent theme is broken, I submitted a ticket, but it says the wait time is longer than expected…5 days. Seriously 5 days? We managed dozens of website, and our response time is 1 hour. I hope that you can take a look at our ticket, in less than 5 days. We need to get this resolved as soon possible, if not, then we may need to get a refund.
Your ticket will get a response in minutes 
Thank you, I really appreciate.
Welcome! let’s see your rating 
When I try to toggle “Show the logo” and I press save, the toggle won’t turn on. The theme settings page just refreshes. I can’t set the logo for some reason.
Hit there,
Can you please open a ticket here: https://webdevia.ticksy.com our support team will be happy to help you, thanks
Nevermind, I found it
Hi, I am trying to modify theme options in “COMPACTOR THEME OPTIONS”, however when I try to enable the “Show logo” switch and hit “Update Options” nothing is saved.
Hit there,
Can you please open a ticket here: https://webdevia.ticksy.com our support team will be happy to help you, thanks
Superb support by the team! The perfect theme
Have submitted a new ticket, please could it be responded to Asap please
It is ticket #2780750
Answered, please check it 
Hi – we are trying to look at fixing opening links in new tabs and really need a reply on this if possible. Not sure if email is easier to communicate?
I will check your ticket now, you can also contact me here support2@webdevia.com
Hi, I am trying to modify theme options in “COMPACTOR THEME OPTIONS”, however when I try to enable the “Show logo” switch and hit “Update Options” nothing is saved.
Absolute brilliant theme and amazing customer service – an easy 10/10 rating from us! Thanks again.
Have submitted a support ticket but not heard anything
Please check your ticket now
Are you guys coming out with a Elementor version soon?
Good theme but the support is non-existent.
Our apologies, we will reach you via email