165 comments found.
wpbakery is not updating, so after every change, I have to save then refresh for the element to appear
Hi.,
Please be more specific about your issues with some screenshots/videos so that we can check and let you know asap.
Regards., DesignThemes Support.
Hello, I purchased the theme but I don’t know how to import the demo content with the mentionned extension. Can you help me?
I’ve imported the demo content but I cannot edit the text etc. How to use the builder ?
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
How to edit the page
Please refer : http://recordit.co/DbisBkH3wc
Hello, thanks for your answer.
I’ve imported the demo content but the “About” page is blank and it’s not imported. How can I fix it please ?
Hi.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Hey Guys! Love the theme and about to make a purchase for a client! Noticing that in the latest version of Safari that the loading screen hangs, Rev Slider images do not completely go across the page in Safari and Firefox (unless you resize the page manually) and the last update was in February. Before I purchase, are more updates coming out? Are fixes planned for these? Please let me know and thanks! 
Hi.,
We have no issues with Safari at all with our latest update, if you are seeing any issues please make sure none of your custom CSS or 3rd party plugin is causing this, You can go ahead purchase our theme. If you’re facing any kind of difficulties in setting up or configure the theme, please get back to us. We are happy to help you.
temayı satın aldım fakat kurmak için bana yol gösterecek demo yok. acil olarak yardımcı olur musunuz ? ve de temanın içeriği Türkçe yapılmıyor.
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Hi, I so tired! I have tried to get support for this theme many times, I’m done a registration with three different email address but no one login and neighter reset a password…. I have bought your theme and need your assistance!! Let me know how can I do to login on your support forum!! Thanks
Hi.,
Sorry for the inconvenience,
Please do ensure you have checked your spam mail too. If there is no email still then can you please email us support@wedesignthemes.com. Kindly mention your purchase details and our team would certainly check this further for you
We look forward to helping you!
Is there a reason why the Desktop version is now being displayed on mobile devices instead of the mobile version? https://www.carolancontractors.com
Hi..,
Please check whether you are using our updated version. If not, Please update our theme and check it out.
Kindly refer this link for how to update the theme
http://support.wedesignthemes.com/knowledge-base/steps-to-update-the-theme/Regards., DesignThemes Support.
it is using HomeFix Version: 2.1 using a Child Theme
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
done
Hi.,
We replied to your mail ID. Please check it.
Regards., DesignThemes Support.
Hi, I followed your online docs to import the demo version on localhost but after several attempts I still couldn’t import the demo
Please check where I stuck https://prnt.sc/10rij1kWaiting for your reply
Thanks
Hi.,
Please check your server requirements., Please refer to the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Hello, I have a problem by registering for support website. I do not receive any E-Mail confirmation to log in.
There is a problem with images, they are in low quality inserted in demo content. Can you please provide us in a high quality`Thanks
Hi.,
Thank you for contacting us.
1) Please do ensure you have checked your spam mail too. If there is no email still then can you please email us support@wedesignthemes.com. Kindly mention your purchase details and our team would certainly check this further for you
2) Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Image Purchase link : http://docs.wedesignthemes.com/image-link/homefix.txt
Hi, I am interested in this theme… In this theme can user search services before selecting the city location. ?
Hi.,
Thanks for the interest!!
Sorry, we are not clear. Can you please send our demo page link of this. We will help you.
Regards., DesignThemes Support.
Has anyone had success with using this theme? I just purchased and then started to read the comments and wow… it seem like a cluster you know what. Outdated plugin from the jump?? I’ve submitted my info and would like a response right away or a refund whichever is faster.
Hi.,
We replied to your mail ID. Please check it.
Regards., DesignThemes Support.
is it possible for the element “image caption” to make the entire image clickable for an internal link instead of just the title?
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we will customize it for you.
Regards., DesignThemes Support.
Hello, I’m trying to install the demo content, but I receive this error each time: Maximum execution time of 29 seconds exceeded in /var/www/wp-includes/class-wp-image-editor-imagick.php on line 362
Hi.,
Thank you for contacting us.
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Please resolve ASAP.
Purchased Homefix theme with one yr support
1. Tried to install Homefix.zip on localhost. Error : the link you have followed is expired.
2. Tried to sign in for support. Error: Purchase code not valid
Hi.,
Thank you for contacting us.
1) Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately So that, We import demo data for you.
2) We sent user login to your mail
Hey, I’m having a problem to find how to edit the “side-navigation” sidebar where the “Booking open”, “quick Contact, and “Downloads” widgets are appear. I find a comment here explaining that with a screenshot from about a year ago, but it looks like the theme has been update seince and I cannot find it.
Can you please provide me with a solution?
Thank you.
Hi.,
You can edit those content under the side navigation settings . Kindly refer this video : https://we.tl/t-8j3kBzLyzq
What is the status on the update of your theme, still on hold, waiting for your guys to sort the issues out with WP bakery front end editor. Can you please speed it up, i am unable to complete site because of this prevailing issue.
Hi.,
Sorry and thanks for the patience..
We will fix this and update our theme as soon as possible.
Regards., DesignThemes Support.
Hi, i have a problem during installing you theme on my wp, can you help me
i can’t install demo theme,
Hi.,
Please enable PHP zip extensions through cPanel
Please refer : https://prnt.sc/wh7mqv
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
hi, i have solved that, but where i can edit this theme https://ibb.co/S7WjNFx
Hi.,
Please refer : https://www.sliderrevolution.com/documentation/editor-overview/
Hi, the WPBakery Page Builder not running well https://ibb.co/Dp55fFR
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Hi there! I have purchased this theme, and am facing quite a number of issues lately. 1) WP bakery Editor is not loading the front end editor at all, so that means I am unable to edit the site. 2) Sometime the site does not loads at all. 3) If I edit anything from the demo’s created, I click on save changes, it just removes the complete section.
Please can you help me out with this.
Hi.,
Sorry, This issue occurs because of WordPress update. We will update our theme today. So please wait.
Regards., DesignThemes Support.
Ok, understood! But I am unable to find the update of theme anywhere, the date is mentioned that the theme has an update on 24-Dec-2020 but couldn’t find the update files, not it is being updated on the WP dashboard. Can you please guide me in this so I can update the theme, I have update the WP bakery Plugin. Just need the theme update.
Hi.,
Please download it today and check it out.
Regards., DesignThemes Support.
Again, the question is how to download it? I am not seeing an updates either on the wordpress dashboard not on envato store, would you be kind enough to guide me exactly where the files to your theme updates are, so I can download them from there. For your support I have tried to create an account but still am waiting for that email that i never got with the password in it so I can login, so in short not able to create an account as well on your support system. But first it is very important for me to update the theme otherwise the theme itself is useless as it is not working at all and not is the support system.
Hi.,
You can download latest version of theme from ”Downloads” tab http://themeforest.net/downloads.
Where is the theme update?? Is this some kind of a joke to you guys, I shouldn’t have purchased this fake theme at all, the support system does not works, you have misled the overall Envato market by showing the date that the theme has updated but in reality, no update is there even if you download the files of the theme. I cannot open a ticket, have used multiple email accounts but still am not getting an email from you guys. Kindly refund the money, I don’t need this faulted buggy theme of yours. Now you will take 1-2 days with just 1 line response. Have some shame, these are difficult times and you guys are a total fraud.
Hi.,
From which email id, you have registered in our forum. Please let us know so that we can reset your login and send it to you.
None of our clients faced this type of issue. Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes We will update our theme.
Regards., DesignThemes Support.
I have shared the complete details and the requested credentials as well, please help me out in this as alot of time has been wasted.
Hi.,
We replied to your mail ID. Please have a look.
Regards., BuddhaThemes Support.
I haven’t received any notification at all. I did checked the site and as you requested the credentials to update the theme, that still hasn’t been done, how long does it take to update your damn theme?? You can’t provide the files of the update of your theme. I am not receiving any email in order to create an account so to get the proper support which I doubt it even exists. This damn theme does not works at all, no part of it works.
At a time like this, where the world is at crisis you are selling a fraudulent item where there is no way to reach out to you, i requested a refund of my money, is that possible or not? Just a simple Yes or NO, would be more then enough, I am fed up of wasting my time over scam like this.
Even after downloading a fresh copy of your theme, the “changelog.txt” file states
“2020.11.30 – version 2.0 * Latest jQuery fixes updated * Updated: All premium plugins”
So where is this damn update of yours? You just have updated the date, but in short there is no update at all.
KINDLY REFUND THE MONEY!
Hi.,
Our updated version is 2.0 and also Its compatible with WordPress 5.6. We already replied to your mail ID.
We checked your site and the front-end editor is working fine – https://prnt.sc/wdidi7 Please check it out.
Can you please send some video reference of your issues. So that we can get a clear view and help you.
Regards., DesignThemes Support.
First of all, if “Our updated version is 2.0 and also It’s compatible with WordPress 5.6” is the latest version then why do you have a date of update: “24-12-20”?? When there is no update and version 2.0 is the latest one which came on 11-30-20, then why misleading with false details of your theme update? One of your representatives mentioned to share the credentials so that you will update the theme, now you are saying that version 2.0 is the latest one.
Second, now let’s talk about the issues I am facing: Number # 1, the front end editor, does not load properly, it is conflicting with WP bakery, Screenshot: https://paste.pics/a8608f3a72eceb4be0facbd679104125
After waiting for a while, when it loads, no matter what part of the site I try to edit, this happens, Screenshot # 1: https://paste.pics/088d10a544fdacf62270e68ffb8dd2c2 Screenshot # 2: https://paste.pics/f2be71a74f2019c5edeca4cc2c0821a9
Upon just saving, the complete section is removed, and just like this issue is with the entire website.
It would be an immeasurable favor if you could sort these damn issues out.
Hi.,
Sorry for the changelog date issue.
And, While updating our theme we will fix this frontend editor issue.
Regards., DesignThemes Support.
Every representative has a different statement, first one mentioned that the theme has been updated, you can update it through non existent ways. Second even said that the version 2.0 is the latest one, which came out in the 11th month, whereas the date of the latest update is 24the dec. Now you are apologizing with a statement that there is no update up till now and you will guys will fix the issues in the actual update which no idea when it will come out. Alot of time has been wasted on my part, can you just let me know exactly when the actual update be available so I can use the theme properly? A date would be great to hear about.
Hi.,
We checked your end and you are using our updated version only. So don’t confuse and also “Front-end editor issue” – We will fix this and update our theme ASAP.
Regards., DesignThemes Support.
is the WP Bakery license within the purchase of this theme?
Hi.,
Thank you for contacting us.
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.
Download updated plugins: http://docs.wedesignthemes.com/dt_articles/updated-theme-premium-plugins/
Thank you, we look forward to help you!!..
Regards., DesignThemes Support.
Hello there, each time I try to import the demo the site goes down. could you please assist me with this?
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Hello. We installed your theme, imported demo content through your plugin, and images were transferred in poor quality. We deleted the theme, updated WordPress, tried again and got the same result, please tell me why we got that problem and how can we fix it? Thanks.
https://yadi.sk/i/lukMbz9TCXTRGg https://yadi.sk/i/lukMbz9TCXTRGgHi.,
Thank you for contacting us.
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Here is the image purchase link : http://docs.wedesignthemes.com/image-link/homefix.txt
Open Source Images :
https://unsplash.com/s/photos/plumbing https://unsplash.com/s/photos/bathroom https://unsplash.com/s/photos/plumbing-problem https://unsplash.com/s/photos/pipes https://unsplash.com/s/photos/plumberThank you, we look forward to help you!!..
