283 comments found.
Hi there, I’ve purchased 6 months of support, but still cannot submit a ticket on whitebox website: “Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.”
Hi,
Thanks for contacting us!
Please try again a bit later – there might be some time needed to pass until the support period is updated.
Or use a contact form on our author page and send us your purchase code, and we will check.
Kind regards,
Whitebox Studio
Hi,
I see the same error that mentioned in the previous comment on your demo sites. Also some of the demos are showing error and not opening. You might want to check and update the Redux plugin.
Thanks
Hi there,
Thanks for reporting!
The issue was related to some outdated code, it’s fixed now and the demos are working correctly.
Cheers!
Whitebox Studio
I have an urgent error with this theme which is not only displaying an ugly error at the top of my site, but stopping me from accessing my WordPress admin backend.
https://marshfarmer.comWarning: call_user_func() expects parameter 1 to be a valid callback, array must have exactly two members in /home/customer/www/marshfarmer.com/public_html/wp-content/plugins/redux-framework/redux-core/inc/classes/class-redux-wordpress-data.php on line 477
Can someone please advise on the fix?
Kind regards
Hi there,
Thanks for reaching out to us!
First of all, the error you are referring to is coming from the Redux plugin, not the theme itself. Second, it doesn’t really look like it can affect your access to admin panel, since it’s a warning not an error – there might be something else there.
I’ve just visited your website and I couldn’t locate the error as per your description, has it gone away?
If this issue is still relevant, please use the contact form on our author page and send us more info on the issue and ideally a longer extract from the debug log.
Thanks!
Whitebox-Studio
This error is still occurring. I cannot access the wp-admin area in any browser, due to the error.
With all due respect if you build the themes with the Redux plugin as a key component, then if this breaks, the theme breaks.
I have emailed you screenshots of the errors to Redux plugin to support@whiteboxstud.io. I’d appreciate I quick reply to how to solve this without access to my wp-admin area.
Hi there,
Sorry if there was any confusion around my previous statement. I didn’t want to say that it’s not our business if the error comes from the plugin. The truth is that if there is some incompatibility between e.g. plugin, theme or WP versions, it sometimes takes time to be caught and fixed.
As we understood from your email, the issue seems to be resolved at your end, which we are really happy for 
If there are any questions left, please don’t hesitate to ask.
Cheers!
how to disable scroll on top icon in right footer.
Hi,
Thanks for your question!
You can disable the scroll to top button in Theme Options -> Components -> To-Top button.
Kind regards,
Whitebox Studio
Can you help me see what domain name is bound to my license?
Hi there,
Thanks for contacting us!
Please drop us an email using the contact form on our author page, and include your purchase code.
Kind regards,
Whitebox Studio
Great theme, being using it for some time now with no issues at all. Then a new issue just started, anytime I design a page using the maintenance page one, the page doesnt update and if I do it via backend it says page does not exist, why?
Hi there,
Thanks for contacting us!
Can you please drop us an email using the contact form on the author page and provide more info about the issue and under which conditions specifically it has been happening?
Thanks!
Kind regards,
Whitebox Studio
So sorry, found out it was mod security on my hosting doing that! Thanks for the reply! Your theme rocks!
Many thanks, and glad that the issue has been resolved! Have a nice day
Hello, how do I change the type of post-types the search bar returns? Currently when I enter a word, the search function returns posts, pages, woocommerce products, etc… I ONLY want it to return Woocommerce products.. cant this be done? please let me know what I need to change in the theme editor so I can modify it to my liking.,
Thanks in advance!!
Hi there,
Thanks for reaching out!
Please submit a ticket on our Support Forum, and we will be happy to help: https://whitebox.ticksy.com/
Kind regards,
Whitebox Studio
Hi,
Does the theme really require Redux Framework plugin? What happens if we don’t install? It keeps crashing. I had to delete it from the server so I could sign in and also open the website.
Thanks.
Hi there,
Thanks for reaching out!
We haven’t faced it, nor we have any of our customers reported a similar issue. Please double check if you have the latest version of the theme, Redux plugin and WP installed. Try deactivating any 3rd-party plugins. If it doesn’t help, please submit a ticket on our Support Forum: https://whitebox.ticksy.com/
Kind regards,
Whitebox Studio
Hi there! Pre-purchase questions: 1) Is there is a carusel for the logo of partners? if i choose to use a Main Demo 2) Included extensions and demo import? so i can install & import and ill get a same look with content as ur “Main Demo” 3) Is it possible to modify the menu to include social icons that has colors ? Thanks
Hi there,
Thanks for your interest in our theme!
1) I guess you might be looking for an image carousel here, like http://themes.whiteboxstud.io/scape/main/image-carousel/
2) All bundled plugins are included, and other supported plugins should be installed separately.
3) Main demo import will let you have most of the content. Exception might be some variations, where you can only have one layout out of X available at a time, but there are settings to control that
5) Not sure I understand the question – where do you want to add social icons? If you want to add them to some place in a header, then the answer is yes – you can add almost any content through the content block http://docs.whiteboxstud.io/scape/#3-content-block
Kind regards,
Whitebox Studio
thanks for your reply!
Hi,
I have bought multiple licences for similar websites. I have just one question. Is it possible to somehow export page/post layout from one website and then import to another? If so, how?
It can help with creation process since all row and block settings can be done without manual, repeating process and speed up a lot of time..
Thanks in advance!
Hi there,
Thanks for reaching out!
It depends on the type of data content/layout that you want to copy.
if it’s about Theme Options, then they can be exported/imported in “Import/Export” section of Theme options (it will copy ALL the options though). If it’s about the page/post content, then you can switch to Classic Editor and copy/paste the page code.
Or you can set up the basics on a dev site and then use a plugin like Duplicator, to reuse that basic setup for multiple sites.
Kind regards,
Whitebox Studio
Hello, I deleted the Wordpress build I had going with the Scape theme. It was not working, possibly because of the old theme/content, maybe an out-of-date version of WP. Anyways, how do I de-register my purchase code so I can use it on a brand new build that I’m starting from scratch?
Hi there,
I see that you’ve created a ticket on our Support Forum as well. We’ve just deactivated your purchase code and replied to you in that ticket, so please take a look
Regards,
Whitebox Studio
Hi, I plan to install a local version for development & testing before I publish the website online. With the token/keys, will I be able to de-register the local version and switch the registry to the published version later on without issue?
Hey,
Thanks for reaching out!
Yes, you will be able to de-register your purchase code on your dev environment, and then re-activate on the final website. If you ever face any issues with that, just contact us on the Support Forum https://whitebox.ticksy.com/ and we will be quick to help
Regards,
Whitebox Studio
Hi,
Header of the site show below error:
Warning: Use of undefined constant WTBX_PLUGIN_VERSION – assumed ‘WTBX_PLUGIN_VERSION’ (this will throw an Error in a future version of PHP) in /home/mainlotus/public_html/wp-content/themes/scape/functions.php on line 239 class=”home page-template-default page page-id-8236 device-desktop wtbx-page-init anim_disable_mobile_landscape scape-ver-1.5.0 scape-core-ver-WTBX_PLUGIN_VERSION wpb-js-composer js-comp-ver-6.6.0 vc_responsive” data-smoothscroll=”1”>
Sorry, Issue Solved after update page. Thanks.
Hey,
Thanks for reaching out to us!
Glad to hear that it’s been resolved. Let us know in case it ever comes back!
Kind regards,
Whitebox Studio
Hello, after the 1.5 ver update, the stylesheet is all messed up. In the console I get this message: “app.css:1 Failed to load resource: net::ERR_CONTENT_DECODING_FAILED”. There’s an issue with decoding this file: wp-content/themes/scape/library/css/app.css?ver=1.5.0
Hi there,
This should not be an issue with the app.css file in theme package for sure, as it’s working fine on other sites. Must be something related to your environment or maybe something went wrong during the update.
First of all try clearing the cache (server-side, Cloudflare, CDN, local etc.). If the problem doesn’t go away, please submit a ticket on our Support Forum: https://whitebox.ticksy.com/
Kind regards,
Whitebox Studio
Hi, When are you guys updating the theme with the new woocommerce templates? Thanks.
Hi there,
Thanks for your question!
Next update is scheduled for the next week. Stay tuned
Kind regards,
Whitebox Studio
Hi,
I’ve been trying to import demo content for hours. I also tried the Wordpress importer way, that didn’t work either. So what do you suggest?
Can I install it via file manager on the cPanel?
Thanks
It’s also working so slowly that I already regret it. I have extremely fast internet, my hosting is very good too. So it’s not about that.
I have worked with so many themes. This is the most painful one so far. I can’t even install the demo content. I hardly got to 4%.
Finally worked.
Hi Josh,
Thanks for contacting us!
Looks like you’ve also created a ticket on our support forum. We’ve just replied to you
Happy to help if you have any more questions!
Kind regards, Whitebox Studio
Hi. Can’t start configuring. Message on admin.php page: Sorry, you are not allowed to access this page.
I think I have full access as admin and just checked wp-config.php
Hi there,
Thanks for contacting us! We see that you’ve also created a ticket on our support forum. We’ve just replied to it, so please check!
Kind regards,
Whitebox Studio
Hi. I deleted the site I installed before. And I’m trying to install this plug-in in a new domain, but it says no because the licenses overlap. The site that already installed the theme in the first place cannot be deactivated on the administrator page because it has been deleted. I want to cancel the template of the site I registered before, but I can’t find it. I deleted the ENVATO token after entering it, but the license was not solved. Can you force me to delete it? I look forward to hearing from you!
Hi there,
Please write us an email using author contact form and include your purchase code and the site address where it was used – we will deactivate it for you.
Kind regards,
Whitebox Studio
I sent you an email! I’d appreciate it if you could check it.
Hi,
We’ve got your email and have already deactivated your purchase code!
Thanks and have a wonderful day
I am tired already. From one bugs to another. I will design with wpbakery and it won’t show up after I have left wpbakery. I will make a little change in theme options and it will taake everything back to defaul. Jeez! The stress! Sigh. Left a good impression at first but now, not so much
Hi there,
We are really sorry to hear about your issue!
However, from your description it doesn’t look like a theme issue at all. Theme options and WPBAkery Page Builders are powered by two separate 3rd-party plugins, made by external developers. If both of them fail with saving data, while they shouldn’t, I suppose that the issue might be on your end with the server. Potentially can be due to server-side DB caching or other server configuration. I suggest you try to raise this issue with your hosting provider.
Also, please don’t hesitate to ask for help on our Support Forum https://whitebox.ticksy.com/ – have you tried using it?
Kind regards,
Whitebox Studio
Hey, your live preview doesnt work! Nothing loads up there
Hi there,
Thanks a lot for letting know! Fixed and should be working fine now
Regards,
Whitebox Studio
