130 comments found.
Hi. I have a problem. In Widget section area I got a notification that sevenhills_widget_socials is not working properly. As a result, I see duplicate widgets, e.g. for different language versions (set with PolyLang), and in the main menu structure, when I try to go to individual pages/menu sections, I get to the blog instead of specific subpages. Everything works manually, plugins are up to date, nothing returns errors.
Hello,
Thank you for contacting us!
Please contact Our Technical Support Department at https://themerex.net/support/ They will be glad to address your request. Also, please note that we cannot guarantee full theme compatibility with PolyLang since it is a third-party plugin, and we have not tested it with the template. We recommend using WPML plugin for multi-language website instead.
Regards.
Hello! I just got informed that there are vulnerabilities on WordPress Slider Revolution <= 6.6.12. Do you plan to update the theme in order update this plug-in? Do you have an expected date for that? Thank you!
Hello,
Thank you for contacting us!
The theme includes Themerex Updater plugin allowing you to update Revolution Slider to 6.6.14 and all bundled plugins directly in the Dashboard and to keep the theme components up-to-date. Please review this guide: https://summercamp.ancorathemes.com/doc/#theme_update
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Currently, we are planning a new update. It will be released in a while.
Regards.
Thank you! I confirm that I successfully updated the plug-ins.
Great! You’re more than welcome. Feel free to submit a new ticket at https://themerex.net/support/ if you have any further questions – we’ll be happy to help.
Have a nice one!
Hi, apparently the theme doesn’t work with PHP > 8.0. Is there any update? Ionos is going to make me pay for older version of PHP in less than a month…
Hello,
Thank you for contacting us!
The theme is fully functional and supports PHP 8.1. Please check the changelog – https://prnt.sc/uKnjiFOTAmgh You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Hello, I have several questions about changing colors:
) How do i change the color of the H5 tag? or any of the H tag colors? The H6 tag is a color, but where is that color specified???? You can change just about everything under “Typography settings” which is great, except for color?
2) How do i change the color of the “main navigation menu” and the “enroll now” button and hover?
3) It looks the “Title font icon” color is part of “Links – Specify colors for the links in the highlight blocks” under “fonts and colors”, but they are not Links? Doesn’t make sense to me. It looks like this color also controls the button color, but what about the hover?
4) How are the colors determined for a “Services item”? On the demo, one is green, red and yellow? I tried editing the “Service item” (where i thought it would be) but there is no background color or “class” specific for any of the colors?
thanks
Hello,
Thank you for choosing our theme!
Theme colors can be easily changed in the admin panel: Appearance > Theme Options > Fonts & Colors Please review the guide – https://summercamp.ancorathemes.com/doc/#theme_options
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance. Our technical support team is always ready to help you with any difficulties you encounter and provides you with the instructions and tutorials to make the customization process easy and straightforward.
Regards.
You have not answered any of my questions??? I have tried going into Fonts and Colors and testing colors to see what changes what – the problem is that it changes every Heading tag, H1, H2, etc… How do i change the H5 color ONLY! How do i change the ONLY the button color in the main navigation menu? How is the H6 color specified??? What about the Services items – what if i what them all to be the same color?
Now i am figuring out that you need to change the css to change the background in the footer???
I love your design, but i have not been more frustrated with trying to make simple changes! thanks
To keep the color scheme consistent, according to the initial theme design, you can change element groups only, not separate elements via Fonts & Colors -> Colors panel. Could you please contact the support team with a list of items you’d like to re-color at https://themerex.net/support/ ? They will provide you with the guide on how to implement the required changes. Please rest assured that they will do their best to make you entirely satisfied with the service.
Regards.
Hello, we’d like to get our 7hills 1.6 theme up-to-date but see that Themerex Updater requires 1.6.3 or newer. Is there documentation available for updating from an older version to at least 1.6.3? Thanks so much! -Mike
Hello,
Thank you for contacting us!
Sure. Feel free to check ‘Update Option 2. Update using FTP client’. Just follow https://summercamp.ancorathemes.com/doc/#theme_update and scroll down to ‘Update Option 2. Update using FTP client’ section in the documentation file.
Regards.
Please do i new update my site is problem https://www.gatours.se
Hello,
Thank you for contacting us!
Feel free to use Themerex Updater plugin and update all bundled plugins and the theme directly in the Dashboard. Here is the guide: http://summercamp.ancorathemes.com/doc/#theme_update
In case you experience any difficulties in this matter, please use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our Tech Support team will assist you with the update.
Regards.
Hello, my support contract is about to expire, that’s why I’m writing to you here. For some time I have had my site no longer work with 500 type error messages. By activating the debug, it turns out that it is a problem at the code level. Can you please help me, here is the error:
PHP Notice: Trying to access array offset on value of type bool in /.../wp-content/plugins/vc-extensions-bundle/stackgallery/vc-extensions-stackgallery.php on line 223
Thanks for your help
Hello,
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
I am unable to find how to change the footer image in the documentation. Could you please provide me with the css to change this?
Hello,
Please add the following code in Appearance> Customize> Additional CSS:
.footer_wrap_inner.widget_area_inner { background-image: url(“images/bg/bg_footer.jpg”) !important; }
replacing images/bg/bg_footer.jpg with full path to your image on server.
In case you come across any difficulties, our Tech support team will be glad to assist you at https://themerex.net/support
Regards.
Does it support language option? I need the website in 2 languages and button to change it. Thank you
Hello! I am getting the following error after updating to the last version -> https://www.screencast.com/t/eCdQ4bp7fe . Should I try to update the plug using other screen? Thank you!
Hello,
Thank you for contacting us!
Please note that the theme includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard. Please review the detailed instructions: http://summercamp.ancorathemes.com/doc/#theme_update
In case you experience any difficulties in this matter, please use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our Tech Support team will assist you with WPBakery update without support renewal.
Regards.
I cannot get the theme to upload into WP. I have tried both files sevenhills-child.zip and sevenhills.zip. sevenhills.zip times out and evenhills-child.zip installs but is “missing the parent file” and is listed under Broken Themes on WP.
Hello,
Thank you for contacting us!
Please make sure your server meets theme requirements Also, you can upload the theme via FTP following the guide – http://summercamp.ancorathemes.com/doc/#installation
If the issue persists, please provide your website details in your support ticket at https://support.themerex.net/ticket/49349 to get qualified help. Our Tech support team have a closer look at your settings.
Regards.
Hello, I am currently using your template, SevenHills, and I am having an issue with google map.
I checked the original template and I think you are having the same issue.
I’ll send some screenshots in order to help you find the error.
If more information is needed feel free to ask.
https://www.screencast.com/t/MlmTXAeX17d5Hello,
Thank you for getting in touch with us!
The map is showing fine on the demo preview. Please make sure there is a valid API key in the “Google API key” field in the Appearance > Theme Options > Socials tab.
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Thank you very much for your help!
I have SevenHills plugin 1.5 , I downloaded the latest v1.6.x version, what is the best way to update my website with the latest plugin theme version? The Theme doesn’t show option for updating.
Hello,
Thank you for contacting us!
Please note that the package includes Themerex Updater plugin allowing you to update the theme and all bundled plugins directly in the Dashboard. Please review the detailed instructions: http://summercamp.ancorathemes.com/doc/#theme_update
In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance. If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.
Regards.
Plugin EssentialGrid not working Hello, I’ve purchased Your website design, it came with Essential Grid plugin, there are couple of galleries made with it in our website. When we want to change settings (add another picture) it doesn’t allow it to do, probably it is because I’ve updated to latest wordpress version and Essential Grid asks me to update their plugin in order to be functional. Is it possible to get this plugin fully working?
Hello,
Thank you for contacting us!
To avoid any issues, bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://summercamp.ancorathemes.com/doc/#theme_update
In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance. If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.
Regards.
Hi, will this theme work with Wordpress 5.7? Thanks.
Hello,
Thank you for contacting us!
We have updated WordPress to 5.7 and found no visible issues. Just ensure that all the bundled plugins are updated to the latest version using Themerex Updater plugin included in the package. Feel free to follow these instructions: http://summercamp.ancorathemes.com/doc/#theme_update
In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
Hi, I just purchased your theme -> installed the child theme and then the demo data. I tried to change the header (top panel style) in the theme options. I switched from regular to minimal ans clicked save. But nothing is changing on my site.. the panel stays the way it is and also the settings switched back from minimal to regular? Can you please help me!
Hello,
Thank you for submitting a support ticket. To investigate your issue additional information is required. Could you please provide your website details at https://support.themerex.net/ticket/35966 ?
Regards.
I already did. Please check, thanks
Your support ticket has been updated. Please review it at https://support.themerex.net/ticket/35966
Regards.
I have a presales question: Is it easy to replace the font with something else, and how easy it it to change the colour scheme?
Hello,
Thank you for your interest in our theme!
You can easily replace the fonts and colors with the desired ones under Appearance > Fonts & Colors. Please see the screenshots: https://prnt.sc/100z96j and https://prnt.sc/100zntl
Regards.
Updated the theme and updated to the newest ThemeREX Utilities (3.07) But now WPbakery (6.50) isn’t working in the backend. Only when i turn of Utilities, WPbakery is working again. Anyone else experiencing the same problem and has a solution?
Hello,
Thank you for contacting us!
Please ensure that all the bundled plugins are updated to the latest version using Themerex Updater plugin included in the package. Feel free to follow these instructions: http://summercamp.ancorathemes.com/doc/#theme_update
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr for full compatibility with WordPress 5.6.
In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance. If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.
Regards.
Thanks for your reply! I was updating with the Envato plugin. Now updated with Themerex Updater and that did the trick!
Hi there after the last update my colour scheme changed. Now it’s the same colour as the demo data. I checked appearance/Fonts & colors and there it is blue. I cleared the cache. I don’t know else what I can do. Can you please tell me?
Best regards Eve
Hello,
Thank you for getting in touch with us!
Have you tried to regenerate the styles and colors again? All you need to do is just click on “Save” button https://prnt.sc/vvw3uv in Appearance > Fonts & Colors.
If the isuue persists, you may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check it for you.
Regards.
A big thank you to the team for helping me with my little problem. I looked and looked and couldn’t find the problem but Cole fixed it for me. A big thumbs up for the quick and very friendly help.
Regards Eve
Will this be updated for the current woo commerce? I am having issues with the theme/plugin not allowing woo commerce to show up.
Hello,
New theme update will be released soon. It’s on testing stage right now.
Please submit a ticket at https://themerex.net/support/ in “Pre-sales Questions’ tab – our Support team look into that. This doesn’t require support renewal.
Thank you in advance.
