1271 comments found.
Hey, I’m trying to put my custom Menu but if I change de header style it changes also the elements shown in the menu and I don’t know how to solve it.
Hi there,Hi there,
Thanks for your message!
Could you please submit a ticket? We’d be happy to help you. 
Cheers, TeamLiquid
Hey. I sent you an email 2 days, still waiting for the reply. Thanks.
Hi there,
Thanks for your message.
I believe it is already replied. Please let us know if there is anything else we can help you with
Cheers, TeamLiquid
Hi
How can i edit the message “Free Delivery on orders over £30” at the bottom of cart page?
Figured it out thank you
Hi there,
Glad to hear that. We’ll leave the related article link here in case anyone else needs: https://docs.liquid-themes.com/article/162-how-to-change-the-text-string-free-delivery-on-orders-over-shown-on-the-header-item-cart
Cheers, TeamLiquid
Hello, I cannot change the size of the custom font. I tried everything, disable all plugins but it does not work. What can I do ?
Hi there,
Thanks for your message!
Could you please submit a ticket with more details? We’d be happy to help you.
Cheers, TeamLiquid
I have removed your template, was too bad
Hi there,
Sorry to hear that. Please let us know if there is anything we can do for you. We’d be happy to help you to use Ave.
Cheers, TeamLiquid
Hello, I am trying to remove the titles on post but I did not succeed. Can you help me please ?
Hi there,
Could you please submit a ticket with the related link/screenshot? We’d be happy to check this closer.
Cheers, TeamLiquid
Hello, I saw a demo with courses. You have already a feature to deliver course or you are compatible with learnpress or another solution ?
Hi there,
Thanks for your message.
As you mentioned, we have an education demo built with our custom elements. However, we haven’t tested Ave with the LearnPress plugin. Please let us know if there is anything else we can help you with.
Cheers, TeamLiquid
Hi, what do you mean by your own custom element. You have a system to sell courses online ? If so where can we see it better, I did not find. Thanks
Hi there,
The demo just showcases education elements. You can see it here: http://education.liquid-themes.com/
Cheers, TeamLiquid
Hi, we are missing the Header Settings Section in the Page oder Posts Setting. Our Version is Wordpress 5.7.1. Thanks for your help.
Hi there,
Thanks for your message.
Could you check if the related category is enabled in the Screen Options. https://tppr.me/KeRFj
Feel free to submit a ticket if this doesn’t help. We’d be happy to check it closer.
Cheers, TeamLiquid
Hi, thank you for your fast answer. The Liquid Header Option is not in the Screen Options in Wordpress 5.7. that’s my problem 
Hi there,
Thanks for your message.
Could you please submit a ticket with your site credentials? We’d be happy to check this closer
Cheers, TeamLiquid
Didnt get far installing. Rev slider fails due to:
Downloading installation package from http://api.liquid-themes.com/download.php?type=plugins&file=revslider.zip…
Download failed. Internal Server Error
Hi there,
Thanks for your message!
This could be a temporary issue. Could you please try to re-install? If it happens again, feel free to use offline plugins included in the main download package. You can also report this issue to our support team if the issue persists.
https://docs.liquid-themes.com/article/157-should-i-activate-register-premium-bundled-pluginsThanks for your understanding!
Cheers, TeamLiquid
Is the theme PHP 8 ready?
Hi there,
Thanks for your message.
Could you please submit a ticket? We’d be happy to help you.
Cheers, TeamLiquid
Hi – the rotator text doesn’t drop down to the next line when on mobile. Can you advise how to fix this? Don’t think its fair to renew support just for this bug.
Hi there,
Thanks for your message.
Could you please reach our technical support team with more details (link/screenshot)? We’d be happy to check this closer.
Cheers, TeamLiquid
not updated since november … old versions of plugins (esp. wpbakery).. is it still maintained?
Hi there,
Thanks for your message.
You can always find the latest version in the cloud (Auto-plugin installation). Please let us know if there is anything else we can help you with.
Cheers, TeamLiquid
Hey there. I just purchased your theme and would like you to freely install. Can you please provide support email to enable me provide all info required. Thanks
Hi there,
Thanks for your message.
Installation is pretty easy. https://docs.liquid-themes.com/article/19-installing-ave Are you having problems with the installation? If so, could you please submit a ticket with more details? We’d be happy to help you.
Cheers, TeamLiquid
Hi Supporting Team,
I’m trying to translate my website from English to Arabic. It’s working fine just when I translate the Header or Footer using WPML plugin it will not appear on the front-End. Is there any guidelines for this when using wmpl plugin. Thanks
Hi there,
This can be easily fixed. Could you please reach our support team? We’d be happy to help you.
Cheers, TeamLiquid
Hi can you help? I have a row with 5 columns I want them side by side on mobile so not under each other how can I do that?
Hi there,
Thanks for your message!
You can change the column number on mobile. If you want them side by side, simply reduce the column number on mobile: https://docs.liquid-themes.com/article/59-how-can-i-change-the-width-of-a-column
Feel free to reach our support team if you need further assistance
Cheers, TeamLiquid
Wow i can not get it to work on mobile.
I want 5 columns side by side or 6 if that easier. Can you help?
Hi there,
You can easily do that by changing the column number. Here is an example: https://tppr.me/QcNC1 Could you please submit a support ticket if you still need assistance?
Cheers, TeamLiquid
Yes I know that that’s not the issue it’s when I am on mobile the blocks will stack on eachother (on top of eachother) I want them next to eachother on mobile
Gr
Hi There. Built a full website and absolutely love the theme!
I see an update has been posted on April 4. Can you please update the changelog to reflect the latest additions?
http://ave.liquid-themes.com/changelog/Thank you!
Hi there,
Glad you like Ave!
The latest update was on the Envato product page itself. We’ll make sure to update the changelog when the theme is updated
Feel free to reach us if there is anything else we can help you with
Cheers, TeamLiquid
Hello! I can´t register theme. I firstly installed theme and registered to import a demo, after I deleted site to start again and choose another demo and now I can´t register. Please help, thanks
I was in a hurry with a project and I purchased theme again. I have paid two licenses for one web. Please give me a solution as soon as you can
Hi there,
No worries. Could you please reach our support team? We’d be happy to help.
Cheers, TeamLiquid
SUPER SLOW SPEED !! if a theme is super slow and it takes more than 5-6 sec then it doesn’t matter how beautiful the theme is.. most of us are not developers and we can’t do high-end optimization .. please work on the theme… there are lot’s of theme which performs better than this on same hosting, images & content
Site loading speed is the most important factor! which this theme lacks
Hi there,
Thanks for your message.
You can see Ave’s performance report here: https://gtmetrix.com/reports/original.liquid-themes.com/0LXYYG6k/
Fully load time is 2 seconds. https://tppr.me/yytgC
We’d be happy to help you to increase your site speed if you can reach our support team.
Cheers, TeamLiquid
Hi Team! I saw in the theme page these two messages: 1. Last Update – 2 April 21 – 2. The latest version: 2.8 – Compatible with WordPress 5.6.x We always keep Ave and bundled plugins up-to-date to improve your website building experience. – GDPR Compliant. The current version is from November 2020. Do you have plans to update this theme for WP 5.7? I want to know in order to avoid this theme in this scenario when the updates are not created. Thanks in advance!
Hi there,
Thanks for your message!
No worries, you can safely upgrade to WP 5.7. Feel free to reach us if you need anything else
Cheers, TeamLiquid
Hi team, thanks. FYI, the issue with the WP 5.7 upgrate was WP Rocket, I’ve deactivated and re-activated this plugin, and the issue was solved. All the best, cheers!
Hi there,
Thanks for your feedback and glad everything is fine now!
Cheers, TeamLiquid
I can’t use font Hey Wow Regular and Hey Wow Medium, it’s linked directly to http://saas.liquid-themes.com/. How to get access to these fonts?
Hi there,
Thanks for your message.
Unfortunately, this is a premium font which is not included. You can purchase the font separately here: https://hanken.co/products/heywow-typeface?variant=30116072128575
Please let us know if there is anything else we can help you with.
Cheers, TeamLiquid
Hello TeamLiquid. Sorry to bother you.
I’ve been trying to get some word back from support on fixes to the paid customization that was completed by your team. I’ve reached out to James and Matt but have heard little to no word back .. this is going on a while now and really need someone to provide some insight into where I stand with this paid work?
It was supposed to be future-proofed yet it all fell apart upon the first theme update attempt.
Look forward to your reply. Many Thanks
Hi there,
Sorry to hear that! It looks like it’s been more than a year ago since the customisation has been done. I’ll ask our team to get back to you asap.
Thanks for your understanding!
Cheers, TeamLiquid
Hi There
Many thanks for your Reply.
Aye. I’ve been chasing the fixed for a while.. With the pandemic etc things just kept getting pushed out. I’ve a chain of email going back some while now.
I’ve was chatting with James who was very friendly and helpful but then things went quiet as the focus seemed to be more around on-boarding me for “Clickup” which I would have done if this had been resolved prior. Cart before the horse n’all.
The logins etc we’re also sent for the two environments.
Thanks again for looking into this for me, look forward to your feedback/reply.Regards, Pete
Hi Pete,
Thanks for your message!
I believe our team has already sent you an email. Feel free to reach us if there is anything else we can help you with
Cheers, TeamLiquid
