87 comments found.
I have been trying to import the demo content for hours and it is impossible, I leaved a ticket on the support page, please help me to solve this problem as soon as possible, thanks.
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to continue your conversation at your request and our support team will be happy to help. We do see that your request is assigned and will be answered very soon.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, there is only displayed a 404 here, cannot see how the theme is!
Hello,
There were some minor interruptions which have been resolved in the meantime so please try it out to access it once again.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, how can I fix my mobile/tablet header on top?
Hello,
Thank you for reaching us.
As we don’t have enough information in order to help you, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will take a closer look.
Support
Mikado Portfolio part of
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I have some problem to change the colors of the “sticky header”, I don’t find where to change them. Here is the website: https://www.dottoralessandropasquali.com
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you. Thank you.
Support
Mikado Portfolio part of
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Hello,
I Have succesfully installed the demo. But now I would like to set up the ‘Coming Soon’ page, which hasn’t been a succes. I notices there is a Coming Soon page included within the ‘Pages’ in WordPress. How am I able to use the included template?
I have tried it via Elementor maintenance mode. But it seems Elementor doesn’t recognize this template.
Looking forward to hearing from you. Thank you.
Hi there,
Thank you for reaching us!
You can set it as a homepage by navigating to Settings > Reading as shown in screenshot. Just make sure to set page template to “Qode Blank Template” in Page Attributes so menu won’t be shown on this page.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Mikado Portfolio part of
Qode Interactive
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Thank you, it works. But is there a way to change the background image?
You’re welcome.
You can change the background image in Page Settings (please see screenshot).
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center and include your website URL and one of our support agents will gladly help you regarding any theme related question.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, I installed all the plugins, with the import tool I tried to upload the demo. When uploading all the content, it usually reaches 40-70% and stops. He managed to upload some of the photos, but did not upload any other content – pages, blog, other. The system requirements are as described in the manual (see photo). https://ibb.co/VNC8XhM I need help please.
Hello,
Thank you for reaching us!
If you click on this link you could see helpful step-by-step video tutorial on how to import demo content successfully, as well as you can always try to import our demo content with our XML file.
If you still can’t handle this yourself, you could always submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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hi. ı purchased TouchUp – Cosmetic and Plastic Surgery Theme. I installed all plugins but there is no Qode İmport plugin so ı can not import demo. how can ı import demo? need help
Hi there,
You should try to import the theme under Tonda Dashboard > Import. Check the following section in our documentation.
In case you need any further assistance we would appreciate it if you could submit a ticket to our Help Centre and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi can I have a refund? Nothing works, the importer stays to 0%
Hello,
Thank you for reaching us!
If you click on this link you could see helpful step-by-step guide on how to import demo content successfully. You can always try to import our demo content with our XML file.
If you still can’t handle this yourself, you could always submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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I thanks, but I did as mentionned and the importer gave me errors too.
Hello,
Please submit a ticket to our Help Center and include your website URL and one of our support agents will investigate this further. Thank you.
Support
Mikado Portfolio part of
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Ok whatever, I succeed to implement the files with the importer. I’m really not conviced with the content and organisation of it. It’s a nice demo theme, but only in the landing pages…
Hello,
If you have additional questions, or you need help with this, please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
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Hi, I purchased this theme a while back. I changed the background on the slider of the home page to be black but when I refresh the page, the background flashes still in pink. Can you let me know where do I change that? I have tried everything. See what I mean in the actual site: http://newsite.dermacarebrickell.com Please!!!!!
Hi there,
Please try to go to slider revolution and choose global layers> Settings there you should find background color.
We hope this helped and if you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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There wasn’t anything on the global layers. It didn’t work 
anywhere else checkout the site and see how the pink shows and then turns black but I don’t want that pink to show when you refresh or go into the page at first.
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end?
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Dears, Kindly i need copy with HTML extension
Hi there,
Thank you for reaching us!
Unfortunately we don’t have HTML versions of our themes. We are focused on creating WordPress themes that offer you easy management of dynamic content, which is why we are not creating static HTML files.
If you have any additional questions please let us know.
Support
Mikado Portfolio part of
Qode Interactive
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Hello! I found this theme very interesting and I have one question before I buy it: Is there any option that allows to add more languages to the site? Or if this theme works well with the WPML plugin? Thank you so much!
Hi there,
Our theme is compatible with WPML: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002308217-How-To-Create-A-Multi-Language-WebsiteLet us know if you have any additional questions.
Support
Mikado Portfolio part of
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Hi, nice job. How can i change the background color on the testimonial list? And background color on slide section? Thanks!!
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
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Dear Sir, I need this template as Html template kindly this option exist ?
Hi there,
Please read this: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002367038-HTML-Theme-VersionsLet us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, is there the possibility of having the custom portfolio page?
Hi there,
Thanks for taking an interest! If you refer to the portfolio single page, you should know that there are some already predefined layouts for a portfolio, however, you can always set it to custom and build your own custom portfolio.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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This theme support RTL?
Hi there,
Please read this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002367198-Do-Qode-Interactive-Themes-Support-RTL-Right-To-Left-Text-Let us know if you have any additional questions.
Support
Mikado Portfolio part of
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HELLO comment traduire VOS DÉTAILS DE CONTACT et téléphone et e-mail sur le formulaire BOOKING?
We found the texts in Qode Framework and translated with loco translate but this did not translate the form?
Hi there,
Thanks for writing in! All our theme labels are translatable, you can check this article help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Personne ne répond à nos questions sur le support.Merci
Hi there,
Once we check we do see that your request has been handled so if you need any further assistance please continue the conversation with our support team.
Thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, how to display the creation date of the articles in the blog page? And how to put a different header image for each item? thanks
Hi again,
Please submit a request on our helpcenter and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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bonjour j’ai migrer mon site sur une nouvelle url mais une erreur est apparu impossible d’accéder a cause de cela a mon espace adminstrateur qui affiche page blanche : Warning: Cannot modify header information – headers already sent by (output started at /xxxxxxxxxx/htdocs/wp-content/plugins/qode-framework/inc/icons/class-qodeframeworkicons.php:100) in /homepages/25/d936983424/htdocs/wp-admin/includes/misc.php on line 1381
Warning: Cannot modify header information – headers already sent by (output started at /homepages//xxxxxxxxxx/htdocs/wp-content/plugins/qode-framework/inc/icons/class-qodeframeworkicons.php:100) in /homepages//xxxxxxxxxx/htdocs/wp-includes/functions.php on line 6878
Warning: Cannot modify header information – headers already sent by (output started at /homepages//xxxxxxxxxx/htdocs/wp-content/plugins/qode-framework/inc/icons/class-qodeframeworkicons.php:100) in /homepages//xxxxxxxxxx/htdocs/wp-includes/pluggable.php on line 1421
Warning: Cannot modify header information – headers already sent by (output started at /homepages//xxxxxxxxxx/htdocs/wp-content/plugins/qode-framework/inc/icons/class-qodeframeworkicons.php:100) in /homepages//xxxxxxxxxx/htdocs/wp-includes/pluggable.php on line 1424
Warning: Cannot modify header information – headers already sent by (output started at /homepages//xxxxxxxxxx/htdocs/wp-content/plugins/qode-framework/inc/icons/class-qodeframeworkicons.php:100) in /homepages//xxxxxxxxxx/htdocs/wp-includes/pluggable.php on line 1421
Warning: Cannot modify header information – headers already sent by (output started at /homepages//xxxxxxxxxx/htdocs/wp-content/plugins/qode-framework/inc/icons/class-qodeframeworkicons.php:100) in /homepages//xxxxxxxxxx/htdocs/wp-includes/pluggable.php on line 1424
j’ai corrigé l’erreur mais une erreur sans espace provoque encore un code errreur Warning: Cannot modify header information – headers already sent by (output started at /homepages//xxxxxxxxxx//htdocs/wp-content/plugins/touchup-core/inc/nav-menu/walker/main-menu-walker.php:3) in /homepages/25/d936983424/htdocs/wp-admin/includes/misc.php on line 1381
Warning: Cannot modify header information – headers already sent by (output started at /homepages//xxxxxxxxxx//htdocs/wp-content/plugins/touchup-core/inc/nav-menu/walker/main-menu-walker.php:3) in /homepages/25/d936983424/htdocs/wp-includes/functions.php on line 6878
Warning: Cannot modify header information – headers already sent by (output started at /homepages//xxxxxxxxxx//htdocs/wp-content/plugins/touchup-core/inc/nav-menu/walker/main-menu-walker.php:3) in /homepages/25/d936983424/htdocs/wp-admin/admin-header.php on line 9
je n’ai plus accès au support au cas ou je depose donc ici car ce n’est pas normal c’est erreur.
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Bonjour, la taille logo que j’ai modifié dans touch up core options ne s’agrandi pas selon la taille de pixel que j’ai modifié ? Comment modifié le mot appointement pour traduire en francais dans le bouton à droite du menu ? Merci j’ai ouvert un ticket 104477
Hi there,
Agent has been informed, your request will be answered as soon as possible.
Support
Mikado Portfolio part of
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Hello my demo import hangs at 60% I was able to increase PHP Post Max Size but with my host I can not set to 300 PHP Time Limit how can I do to import all the same demo manually with ftp? thank you
Is XML import possible with 165 php time limit? THANK YOU
Hi there,
The xml import is possible with less than required resources. See this article on how to perform it: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002603817-How-To-Perform-The-XML-Import You can also submit a ticket on our helpcenter, and one of our agents will try to import the demo for you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
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Thank you for your speed of response to point 1 of the documentation it was written that the extensions must be deactivated: A – WPBakery B – Slider Revolution C – LayerSlider Before uploading the XML file? It must be deactivated ? Thank you
Thank you I managed to advance on the installation of the demo in one time at 72% on the demo by deactivating slider revolution there is no wpbakery but elementor should I then deactivate elementor?
Hi again,
You need to keep active all theme plugins, Booked, Timetable, Contact Form 7, Elementor and WooCommerce in order to import the demo correctly. If you need assistance with this, submit a ticket. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Mikado Portfolio part of
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I dropped a ticket the xml to import only articles? thank you for your help .
the pages have been exported but how to display the home page dark clinic in home?
How to make the menu transparent as on the demo? THANK YOU
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-TicketIf you already submitted a ticket, please provide your ticket ID here so we can check the status.
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104311
Je ne vois pas la réponse je n’ai pas de lien ? Merci
C’est urgent d’avoir le même menu que sur la démo de base
Hi again,
Agent has been informed, your request will be answered as soon as possible.
Please try not to reply to your own messages before our agents get to answer. It will push your request down the queue and it will take longer to get to our agents.
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Mikado Portfolio part of
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Très bien j’attends le retour merci
You’re welcome.
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How to add custom fields in the booking form on the Appointment Page?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
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How to Edit BOOKING FORM On APPOINTMENT PAGE.Need to edit the form fields.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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