938 comments found.
Please help! I am using version 1 of the espresso theme. I love this theme and I need to migrate to version 2 but as you know it breaks the site. How do I make this update? Is there an easy way to do this? Do you charge to do this? My developer doesn’t know what needs to be done to fix it.
Please let me know. Thank you so much.
Kindly sorry, Please post from account that made a purchase. I provide a support for purchaser only.
Oh so sorry
Hi. Menu system is not working in WP 5.9 and Sprout 2.0.1. When you go to appearance / menu, WP displays a message like this: The current theme does not natively support menus, but you can use the “Custom Menu” widget to add any menus you create here to the theme’s sidebar. You can’t decide where to place the menus, you just can create them, but you can´t make them appear on the site… Any advice on this?. Also, if you activate the child theme, the visual style changes for worse a lot… what could be happening?
Hi. Are you still on business? The envirra site is down, it’s imposible to see the demos, and it seems that you are not answering the comments. Just thinking about a support renewal, but it seems to me that you are not longer maintaining the sprout (or the other) theme.
Hi, We have been using this theme from 2015 on as a online jazz magazine. The transition to this new version is not very straight forward. Are you still going for this theme? There seems to not have been any update since the release of it.
I hope to hear from you, with regards, Joris
any update?
Hello! Why in the topic Sprut v.2 links on the main page and in the sidebar are not displayed correctly (https://testir.ru/?post_type=post&p=6295), should be like this (https://testir.ru/propiska/esli-rebenok-propisan-u-otca-kakie-prava-u-materi-na-prozhivanie-v-jetoj-kvartire/). What is the error, how to fix it? Take a look here – https://testir.ru . And it’s everywhere in the sidebar too.
The question is no longer relevant, I figured it out. Need to change get_post_permalink() to get_permalink()
OK 
Maybe you should check this page…
Envato Market Refund Rules: Item support is promised but not provided https://themeforest.net/page/customer_refund_policyHi,
When I add a row to a page or article, I get the following error:
“The editor has encountered an unexpected error.”
Can you help me fix this issue.
Thank you,
Good morning,
I was having trouble with the update of sprout so I wiped everything clean and decided to do a fresh install. (I did back up the posts to import them after the install so I wouldn’t lose content)
When I finished everything the site didn’t display like it should. Can you help me please?
Here is the fresh install I just mentioned: http://emlev.com/dev/pizza/ Here is how it should look: https://bestcitypizza.com/I did have a developer do the install and he said I should reach out to you. Please can you help me?
Hi! I just purchased the theme, but when I install it I get ‘There has been a critical error on your website’ and I can’t load it. How can I install this on my (running) website?
I can’t import demo. I can’t find the menu Appearance > Import Demo Data.
please help me fix it
I cannot understand that, having the maintenance service, I do not receive an answer to a problem that I have posted on the wall.
Since I bought the theme I have had problems with it and the answers and solutions are slow or, as in this case, non-existent.
I have a problem with slider posts and images on the home page of my website and I need you to please help me.
Hello! I need your help, there is some issue with images at home page. As you can see at my website https://ceudigital.com/arte/blog if you scroll to the buttom you can see that the size of some image are super big!
Also i had to delete the slider at the top of the home page because of the same issue.
Hope you can help me with this.
Thank you
Hello! I’m still waiting for an answer…
Hello, I’m still waiting for an answer… One week waiting… is not ok…
Can you tell me the best way to update the theme. The folders in your new update are different then what’s in the directory now. Before I was just able to replace by uploading the contents of the new content, can’t do that this time because the folders are different.
Hi there,
Since Sprout 2.x has newly architecture to support future of magazine site, Migration from older Sprout version (1.x or earlier) is not strongly recommended.
More information here https://envirra.github.io/wordpress-sprout/index.html#/troubleshooting/README?id=migrate-to-version-2x
Last week i updated the theme via FTP and got an error when I previewed the page and had to restore from a backup. Was something with with the update. I just replaced what I had in the sprout folder with your contents. I’m not sure why that didn’t work, I normally have no trouble. Thanks for your help in advance.
Hi there,
Since Sprout 2.x has newly architecture to support future of magazine site, Migration from older Sprout version (1.x or earlier) is not strongly recommended.
More information here https://envirra.github.io/wordpress-sprout/index.html#/troubleshooting/README?id=migrate-to-version-2x
Hello!
I want to know hoy can I change the Footer Post Meta because I want to write it in Spanish..
Also, I want to change “View full content” text.
Could you help me with it?
Hello! I need an answer, please!
Hi there, i’m back.
You can use a translation plugin to translate the text “Read More”. More information about translation at https://envirra.github.io/wordpress-sprout/index.html#/translation/README
The another way is changing the code, Just search the text ‘Read More’ in this file ‘sprout\core\shared\template-tags.php’ and replace with your text.
Thank you. Also I want to know hoy can i quit “VIEW FULL CONTENT” because I want to view the entire post without cliks. Thanks
I haven’t selected the “Enable Collapsed Content” button, but appears anyway. I dont want to have that option activated. Please help me with that.
Hi,
An option for showing full post on home page or archive is not available.
I want it in the post page, not at the home page. The option enable compact content is not selected but doesnt works fine. Hope you can give me a solution.
I’m still waiting for an answer… I dont know how can it take it so long…
Hi,
Kindly sorry for my misunderstood. You can disable this option ‘Appearance > Customizer > Posts Settings > Collapsed Content > Enable Collapsed Content’.
Hello! As I told you five dais ago, that option didn’t work correctly.
Unfortunately, not 100% happy with your theme and your supporting help having issues since the begining… not good enough… and your help takes to much time… I also, sent you an email but, still waiting for an answer too…
Hi there,
Kindly sorry for my mistake. I was tested on invalid theme version. I just release a new version v2.0.1 for fixing this issue. Please update the Sprout theme and the plugin Envirra extensions.
Hello! I’m having some important troubles with your theme.
Guttenberg editor don’t works well and I had to reinstall the hole wordpress and theme and I’m having the same problems.
I want to know if I can have my money back to buy another theme that works on my server. I dont want to spend more time trying to build my web without problems…
I think I have solved the problem. Forget about my last message and delete it if you want to.
Hello, Is it possible to have the elementor plugin turned on at the same time while using the sprout theme or other of your themes. I had the situation in other themes checked that the hedlines in the main page didn’t show up. They told me that I need to turn off the elementor to have it functioning well. Do you have any demo instalation or you know the answer for that question?
Hi there,
Here is the post when editing with elementor. The post title can be displayed (same result on front-end) https://imgur.com/knCGQ6c
vw-sticky-sidebar-wrapper sticky-active When login – vw-sticky-sidebar-wrapper sticky-active – Enable work When logout – vw-sticky-sidebar-wrapper sticky-active – Disable cant work How to fix when logout vw-sticky-sidebar-wrapper sticky-active enable Website : https://news.xfastest.com Tahnks Sir
Hi there,
I still can’t access your site. Anyway, You may disable the sticky sidebar at ‘Theme Options > Site > Enable Sticky Sidebar’.
jQuery.fn.load() is deprecated – https://news.xfastest.com/wp-content/cache/min/1/wp-content/themes/sprout/js/jquery-hc-sticky/jquery.hc-sticky.js this issue~
I need use “Enable jQuery Migrate Helper” will work to fix when logout.
Hi Sir,
About Post Box >Pagination>by Numeric pagination.
Can I limit my search to articles within 3 months
Thanks
HI there,
Kindly sorry, This option is not available.
Hi, do you have a new demo we can check out? this one is still same as older versions of your thema
Hi there,
Kindly sorry for my mistake. Here is the new demo site https://envirra.com/themes/sprout2/
thanks